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Reviews of Muthu Lake Naivasha Country Club, Naivasha

5 out of 5
Muthu Lake Naivasha Country Club, Naivasha
South Lake Road, Karagit, Naivasha

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 74 reviews" "
Rating 8 - Good. 32 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 6 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place! A lot of historic charm and wildlife on the grounds - the staff were amazingly kind and gracious. Reception team was warm and welcoming. Excellent hot showers. In passing conversation, my husband mentioned that the Lake Naivasha Country club was where he proposed to me 25 years ago. The operations manager Danep somehow noted this and a few hours later at dinner arranged to have a beautiful cake made that said "marry me again". It was such a thoughtful touch! We will definitely be back!
Stayed 1 night in Apr 2024
Response from Muthu Lake Naivasha Country Club, Naivasha on 30 Apr 2024
Dear Grace,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the historic charm, wildlife, and warm reception from our staff. It warms our hearts to know that the special moment of your husband's proposal was made even more memorable with the thoughtful gesture from our team. We can't wait to welcome you both back for another unforgettable stay!Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.

2/10 Terrible

Hamoud

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was extremely terrible and unpleasant. I showed them reservation number from Expedia and they said that they can't find any booking from Expedia for a technical reason or something. And that I should show them the email to confirm. After showing the email it took them like 20 min to confirm. I explained the issue the management in the morning and they didn't do anything about it. The other thing, the accommodation is not good for people who want to have good sleep because of the loud noise of birds or creatures early in the morning.
Stayed 1 night in Apr 2024
Response from Muthu Lake Naivasha Country Club, Naivasha on 30 Apr 2024
Dear Hamoud,We are very sorry to hear about your experience during the check-in process and the disturbance caused by the noise in the morning. We apologize for the inconvenience you faced with verifying your reservation and will address this issue with our team to prevent such situations in the future. Your feedback is valuable to us and we appreciate you bringing these matters to our attention.Thank you for choosing MGM Muthu Hotels KenyaWarm regards,Samuel W,Front Office Manager, Muthu Lake Naivasha Country Club.

10/10 Excellent

joel

Stayed 1 night in Nov 2023
Response from Muthu Lake Naivasha Country Club, Naivasha on 17 Nov 2023
Dear Joel,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. Your satisfaction is important to us and we hope to have the opportunity to serve you again in the future. Warm regards,Samuel W, Front Office Manager, Muthu Lake Naivasha Country Club, Naivasha.

8/10 Good

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and setting.
Fabulous location. Nice rooms. Friendly and helpful staff. Animals are a joy. Buffet/food is average.
Stayed 2 nights in Nov 2023
Response from Muthu Lake Naivasha Country Club, Naivasha on 13 Nov 2023
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you loved our fabulous location, nice rooms, and our friendly and helpful staff. We also appreciate your kind words about our adorable animals. However, we apologize if the buffet/food didn't fully meet your expectations. We value your feedback and will use it to improve our offerings. We hope to welcome you back soon for an even better experience!Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.

6/10 Okay

Terence

Liked: Staff & service
Disliked: Property conditions & facilities
The entrance to the complex is extremely off-putting and needs attention - it leaves an extremely poor first impression. The road from the entrance gate to the hotel complex is partially unsurfaced and full of potholes - it is also poorly signed. The view of the lake and Crescent Island from the hotel grounds is spoiled by the multiple derelict wooden buildings and rotting wooden walkways inside the club property lines. Either remove them or invest in their refurbishment which would attract more people to enjoy the beautiful views.
Stayed 1 night in Oct 2023
Response from Muthu Lake Naivasha Country Club, Naivasha on 21 Oct 2023
Dear Terence,We appreciate your feedback regarding the entrance to our complex and the road leading to the hotel. We understand the importance of creating a positive first impression and will address these issues promptly. Your suggestion to remove or refurbish the derelict buildings and walkways to enhance the view is well noted. Thank you for bringing these concerns to our attention and we look forward to another opportunity to serve you.Warm regards,Samuel W,Front Office Manager,Muthu Lake Naivasha Country Club.

6/10 Okay

S

Liked: Staff & service
Ripoff on drinking water
The location is great. It is a shame that the management/ owners have not taken care of the appearance of the buildings and especially the lake/ garden view. The old destroyed buildings from the floods have been left there like ghosts to spoil the beautiful view. The rooms have tarnished items, some lights don’t work properly, windows need attention. Yet they have very glossy brochures showing their huge chain of hotels in Cuba … The biggest ripoff on drinking water ever!!! They charged us the same price as a bottle of beer. KS 450???? It was the highest price we had paid ever in a hotel or lodge. Please take your own to the table / restaurant if you are going to stay there.
Stayed 1 night in Oct 2023
Response from Muthu Lake Naivasha Country Club, Naivasha on 10 Oct 2023
Dear Guest,Thank you for sharing your feedback about our location. We're sorry to hear that you felt disappointed with the appearance of the tent remnants that blocks the lake view. We understand that this can affect your overall experience. We appreciate you bringing this to our attention and we will make sure to address these concerns with the management. Regarding the pricing of the drinking water, we apologize if it seemed high compared to other hotels or lodges. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Samuel W,Front Office Manager.

10/10 Excellent

Alison

Stayed 2 nights in Mar 2023
Response from Muthu Lake Naivasha Country Club, Naivasha on 14 Apr 2023
Dear Alison,Thanks for sharing your rating with us. We are so grateful for your 5-star review.We're delighted to learn your stay at Muthu Lake Naivasha Country Club, Naivasha created so much bliss! Please let us welcome you again one day – it would be our true pleasure.Yours sincerely,Samuel W.Front Office Manager

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this place, especially the lovely grounds and the numerous animals that live on them (zebras, water buck, monkeys etc.) The staff were also gracious and our room was just right.
Stayed 3 nights in Feb 2023
Response from Front Office Manager on 21 Feb 2023
Dear Allison,Thank you very much for 5-star rating and review. We're delighted to learn your stay at Lake Naivasha Country Club created so much bliss! We look forward to the opportunity of welcoming you back again in the future as we continue to strive to exceed our guest's expectations.Yours sincerely,Samuel W.Front Office Manager

8/10 Good

Grace

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful setting
Stayed 1 night in Jan 2023
Response from Samuel on 21 Feb 2023
Dear Grace,Thank you for your rating and review.Regards,SamuelFront Office Manager.

10/10 Excellent

david

Stayed 1 night in Jan 2023
Response from Samuel on 21 Feb 2023
Thank you David.

6/10 Okay

Oscar, Brentwood

Travelled with family
Liked: Cleanliness, staff & service
The property is still alluring to a visitor but there are signs everywhere of lack of maintenance and of running down. Service average, toilet didn’t flush, area near lake all rundown and closed off. The ambience feels rusty!
Response from Samuel on 27 Dec 2022
Dear Oscar,Happy Holiday!Thank you for chooing lake Naivasha Country Club and giving us an opportunity to serve you. We also have noted that your stay was not as desired. We sincerely apologise for all the inconviniences caused. Your feedback and the areas reviewed is noted for improvement. We look forward to another chance we'll have a privilege to serve you.Warm regards,Samuel W.Fron Office ManagerLake Naivasha country Club.

4/10 Poor

Maureen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Samuel W on 31 Aug 2022
Dear Maureen,We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Lake Naivasha Country Club Sun Africa Hotels team, we would like to inform you that we will continue to provide the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip.Best regards,Samuel WFront Office Manager

6/10 Okay

Luca

Stayed 2 nights in Aug 2022
Response from Samuel on 31 Aug 2022
Dear Luca,Thank you very much for choosing to stay at Lake Naivasha Country Club Sun Africa Hotels, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Samuel W.Front Office Manager

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place - would be great if they are able to pave the road entering and update the bathrooms. However, we loved it!
Stayed 2 nights in Mar 2022
Response from Front Office Manager on 8 Apr 2022
Dear Grace, Let us thank you for staying with us at Lake Naivasha Country Club Sun Africa Hotels. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Naivasha. Kind regards, Samuel Wanyoike

4/10 Poor

Ronak

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2021

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
We had a superb stay at the lodge. The staff is one of the kindest and attentive that I encountered throughout Kenya. The COVID measures and preparedness were taken very seriously and the cleanliness was impeccable. We would definitely love to be back for another break at this lovely lodge
Stayed 1 night in Dec 2020

10/10 Excellent

Don&Sandra, Bloomington IN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful! Up close and personal encounters with zebras water bucks and monkeys. Very pleasant staff. Exciting hippo viewing. Wonderful relaxed atmosphere. Food is the best we have had in Kenya. Nearby Crescent Island is a “don’ miss” animal experience!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A taste of the wild
Very rustic hotel. Several animals right outside your door! Staff were very welcoming. WiFi worked well.
Stayed 1 night in Feb 2020

8/10 Good

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Some good and some bad points.
We have visited 3 times. As a couple in 2015, as a family in 2017 and now in December 2019. We have enjoyed each trip and the service and food generally is very good. Except for breakfast, which is poor quality, lots of cheap tasting cereals, juice, and yogurts. Buffet lunch and dinner are great though. The main problem with this place is it needs investment and updating. The rooms in particular are bordering on dilapidated. Our bathroom had obviously had one window broken and just been replaced with a make-shift piece of plastic. Cleaning is okay, but there seems to be many parts of the room (bathroom door) that just dont get cleaned properly if at all. Pillows and sheets are old, need replacing. Grounds are lovely and peaceful. Not much to do nearby really and there needs to be more places for guests to sit and relax. As an old British colonial era building the hotel has charm but is overpriced and has been left behind back lack of updating and investment. We have enjoyed our time at country club, particularly in 2015 but are unlikely to return without renovation and changes.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a very relaxed feel and the staff are vey attentive and helpful. It has the charm of an older country club. The wifi was excellent throughout the property. The dinner served on New Years Eve was excellent. The activities after dark are limited due to the threat of wildlife and we were advised not to leave our room without an guard escort. This was a bit disappointing, as the New Year festivities couldn't be held on the great lawn, and were in a small and dark area beside the banquet hall. However, it is a great place for a quiet weekend getaway, right down the road from the Crescent Island reserve.
Stayed 1 night in Dec 2018

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place ever
Stayed 1 night in May 2018

8/10 Good

Steve, USA/Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not luxurious...
Overall it's a nice place. But think bungalows not hotel. I stayed in a standard room and it was just that, standard. I know they have nicer but I did not visit one. The food is good but if your a foodie you won't be impressed. It's a pretty good deal when you book full board, if not it's 3000ksh per meal and is not anywhere near worth that kind of money. The staff were great all round. The grounds were very nice and well kept. They have a nice pool as well, didn't use it but it looked clean and well maintained. Overall a pretty nice place at a pretty decent price, not a bargain but not a ripoff.
Stayed 3 nights in Mar 2018
Response from Esther Bwayo on 23 Apr 2018
Dear Steve, Thank you for taking out time to write to us. We appreciate your feedback and will address the issues.

8/10 Good

chris, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By a lake
Unfortunately we only stayed one night. Would have loved to have stayed longer. Lovely to see the animals roaming around And in the morning to see all the young monkeys tumbling around. Food was good. Would definitely recommend staying here. We had a boat trip on the lake which was good.
Stayed 1 night in Feb 2018

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent destination
Friendly staff. Comfortable rooms and responsive management. Wild animals in the compound! Amazing.
Stayed 3 nights in Jan 2018

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Great place, some issues
Upgraded to Kiboko Luxury Camp which is on site, luxury tent was cold and we felt intimidated by the local hippos (which are dangerous animals) which came right next to the tent. Some people will love to be close to the wildlife but we just didn't. Moved to the main lodges and felt much more comfortable but still think they need to put in some more safety measures regarding hippos at night which go right up to the main lodges and security staff escorting/protecting guests are unarmed so not sure how they would stop a hippo charge. Otherwise, loved this place, staff are friendly and well trained (one or two seem to "forget" to return small change though), food is excellent, and the grounds are beautiful and serene. The lodges are very comfortable and we had a great time.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Joyce

Liked: Cleanliness
Best choice of hotel in the area
Right on lake with pier where small boats take you around to see the many birds and hippos at the shoreline. Huge lawn area in the back where impalas and vervet monlies roam freely. Buffet food good with great variety of items. Room comfortable and clean. Main lobby and restaurant, although clean, a little run down and could use a renovation. Once off the property you are in a dusty road with alot of small shops for locals. There are not alot of choices of nice resorts in the area so this is the place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Relaxing weekend getaway at a good price.
Good buffet food 3x/day--- very helpful room attendants, spacious grounds with wild animals grazing.

10/10 Excellent

Ricardo Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vincent, Kiambu

Liked: Cleanliness, staff & service, room comfort
Would Definately stay again.
When asked how to tune TV stations on the TV we were informed by reception, that it hadn't been connected yet? Children's pool really needed cleaning as water was green. Main pool could have been cleaner as debris in bottom of pool was there for a couple of days. Outlet grill in bottom of pool missing? Despite these minor problems we would definitely stay again.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
It was ok, but I expect more for the price ($200/night). Also, they kept calling the room to let us know that the kitchen was closing. Rather irritating.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful grounds with friendly hotel staff..
Our stay was decent. The food is alright but could do with some more variety. We did have an issue with one of the bathroom fittings but were quickly helped by the hotel staff and reassigned a new room. Apart from the lake (boat rides) and a bit of rest and relaxation, there's not much else to do here unless you can travel to nearby Hell's Gate National Park where you can do some hiking. Would be great if they had other activities at the club.

8/10 Good

Josep, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Friendly staff and clean. Location is good, to stop for a couple of days to enjoy nature close to Nairobi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blown Away
The hotel was just lovely. The personnel all were very helpful. I loved the fact that the animals were visible on the campus grounds. Even at night when the Hippos came in to graze the hotel staff would take you out to look at the animals if you requested to see them. During meal time the staff quickly removed any silverware when you finished your meal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Lake
Nice hotel close to the lake rooms were clean and welcoming and staff were very friendly. You could walk to the lake through very nice gardens which had wildlife wandering about during the day so it was possible to get up close to them. Lake had hippos which were easy to see without going on boat trip all in all a great experience./

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Julia, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an amazing time in an amazing place.
The only thing i would change is to improve the food quality. otherwise, it is an amazing time in an amazing place.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
We enjoyed our stay. The restaurant staff and food were great. Our room looked nice and was comfortable. We enjoyed the pool, view of the lake, and animals grazing the lawn. The service outside of dining could be improved though. The other staff seemed to be content to do minimum, and not above and beyond like we have come to expect from Kenyan hospitality. Overall, it was a good value for the area, though, and was a good vacation for our family.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice but you can do better food wise
The hotel is quiet n good for someone who needs to relax. The rooms were not so clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wedding at Lake Naivasha Country club
I had my wedding at the grounds. The most disappointing thing was that the grass was not well manicured as stated. Unfortunately I do not live in Kenya and had no opportunity to inspect the grounds. The staff were however excellent. We had many guests staying there and everyone was impressed by the staff. The management were also helpful towards our wedding planning and on the day itself. Although with some issues it took a lot of discussions and escalations, it all worked out very well in the end.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Not a five star hotel!
I found the behavior of the security guards to be somewhat unprofessional. I do not believe it is appropriate to have a guard begging me for money to put his daughter through school. Also, there was hippo dung left on the sidewalk for many days. This kind of thing should not be happening.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two thumbs up
Very, very good customer service and always plenty of vegetarian options. Room was clean, scenery/wildlife beautiful, and food delicious. Would return in a heartbeat.

8/10 Good

Matthew, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool, friendly staff, lots of hippos
Very friendly personnel, affordable stay, good enough food. My daughters loved it, especially the pool which we had to ourselves all the time.

4/10 Poor

Yogesh, Nairobi

Disliked: Staff & service, property conditions & facilities
Hotel is not worth 5 stars as quoted in Expedia
The stay was bad. In the site Lake Naivasha Country Club is rated as 5 stars. But it is less than 2 stars. The rooms are too old and not not properly fitted bathrooms. Hot water is always a problem. The food is pathetic and no variety as expected in a 5 star hotel. I would not recommend anyone for this.
Response from Muthu Lake Naivasha Country Club, Naivasha on 22 Nov 2023
Dear Yogesh,We're sorry to hear that your stay at Lake Naivasha Country Club did not meet your expectations. We appreciate your feedback regarding the condition of the rooms and the issue with hot water. We're continuously working on improving our facilities to provide a better experience for our guests. We apologize for any inconvenience caused by the lack of variety in our food options. We value your recommendation and will take your comments into consideration. Thank you for bringing these matters to our attention.Warm regards,Samuel W,Front Office Manager.

8/10 Good

CNK, Nairobi

Great place to vacation with the kids!
Fantastic place to take the kids because there is so much space to play and run around!

10/10 Excellent

Chris, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay, staff were very friendly and helpful and trips to hel's gate and crescent island were superb

8/10 Good

Zhong Jing LI, China

Disliked: Cleanliness, property conditions & facilities, room comfort
close to all must-see sights
I think the hotel's condition is too old to justify a 5 star level. Room very small and all facilities quite old.. despite this weakness, other aspects acceptable

8/10 Good

PRIYANK BHATT

10/10 Excellent

Ally, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A WEEKEND IN NAIVASHA
My business partner and I were looking for somewhere to take our families for a long weekend. Naivasha was ideal since it was close by, we checked it out online and the reviews were great. I have to say the experience was even better. The accommodation was fantastic and the service excellent with options of things to do whether its partying in the nearby Naivasha town or boat riding or just some relaxation. Its also nice for families, the staff were very helpful. I highly recommend it if you are looking for a relaxing weekend out of town.
Response from Muthu Lake Naivasha Country Club, Naivasha on 22 Nov 2023
Dear Ally,Thank you so much for taking the time to share your feedback! We're delighted to hear that you and your business partner had such a wonderful experience at our Naivasha location. It's fantastic to know that you found the accommodation to be fantastic and the service to be excellent. We're glad that you and your families had plenty of options for activities and that our staff were helpful. We truly appreciate your recommendation and we hope to welcome you back for another relaxing weekend out of town soon!Warm regards,Samuel W

8/10 Good

Rasmus, Nairobi

Liked: Staff & service
Very nice location with lots of green space
We came here with two small children. We wanted to stay close to the lake at a place with lots of place for them to play and run around on. This was certainly fulfilled. The staff was very friendly and helpful all the way through. Our room, an "executive suite", was quite crammed, a little dark and somewhat worn down. Overall, we did get what we paid for and would recommend the place to other families with small children.