Presidential Suite, 3 Bedrooms, City View | Balcony
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Reviews of The Landmark Suites

3.5 out of 5
The Landmark Suites
Mwanzi Road, Westlands, Nairobi, Kenya

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 6 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 24 May 2024
Thank you. We are glad that you had a great stay with us. Looking forward to hosting you again.

8/10 Good

Judith Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024
Response from GM on 11 Apr 2024
Thank you so much for your review. We hope to see you back again.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff especially Lydia and Rhoda
Stayed 6 nights in Mar 2024
Response from GM on 11 Apr 2024
Thank you. We are happy to hear that Lydia and Rhoda were great. We hope to see you again.

2/10 Terrible

Isaak

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
WORST PLACE TO STAY IN NAIROBI. A GHETTO SPOT! AVOID IT AT ALL COST. DO NOT RENT. IT'S UNSAFE AND UNCLEAN.
Stayed 5 nights in Feb 2024
Response from Management on 15 Feb 2024
Dear Sir, We appreciate you feedback and apologize for any inconvenience you may have experienced during your stay.Our commitment to guest safety and cleanliness is paramount. We value your insights and hope to have the opportunity to provide an improved experience on your next visit.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff, and the Indian Chinese restaurant attached, Sizzlers, is worth visiting for an extensive menu of choices and flavours
Stayed 3 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Thank you for your review. We are looking forward to hosting you again.

10/10 Excellent

Sanjive

Stayed 3 nights in Aug 2023

10/10 Excellent

Dozie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay and would come here again!!
Stayed 4 nights in Jun 2023

10/10 Excellent

Remeca

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care to much about coming out taking a walk to mall or outting for being harassed by the people following us and asking repeatedly for things after answering to them . Also I recommend to provide a sponge or dish cloth for customer to have a choice to clean their own dishes and not be charged for a dish cloth also there should be more than 2 pots to use for cooking. The receptionist was very very nice and helpful . I recommend there should be more dining choices and the pool should have inside lights and heat. I really wanted to get in but it was cool . Overall the staff and everyone was awesome , even with a small misunderstanding with one of the housekeeper and the different pricing given on the beverages. We would still would stay again THANK YOU
Stayed 5 nights in Jun 2023

8/10 Good

David

Travelled with partner
Liked: Staff & service
Propert was adequate but shower sink needed maintenance (stopper broken), shower mount for hand wand broken. But comfortable, quiet. Good value, well positioned in city
Stayed 2 nights in Oct 2022

6/10 Okay

David

Stayed 4 nights in Sep 2022
Response from Mawazo on 10 Oct 2022
Dear David,Thank you for the review and your stay at the Landmark Suites. Kindly give us more details of your stay. Kind RegardsMawazo NgwenaGeneral Manager

6/10 Okay

Mathews

Stayed 1 night in Jun 2022

10/10 Excellent

Ranganai

Business traveller
Liked: Cleanliness, room comfort
Bambo
Wonderful, friendly attentive family like staff
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Awesome staff especially during this covid-19 times. The front desk lady that welcomed me made me feel very at home especially having not been in country for long time. My mum states "the food was great". It sucks that there was curfew so didnt get to enjoy the restaurant as much....the suite was just what i needed ....next time i will definately try and utilize the kitchen.......
Stayed 3 nights in Apr 2021
Response from The Landmark Suites on 21 Apr 2021
Dear Guest, Greetings of the day !!! Thank you for taking time and sharing your valuable feedback. We at The Landmark Suites appreciate the wonderful rating and feedback and are pleased to hear that you enjoyed your stay with us. Your wonderful feedback will surely bring in high level of motivation amongst team members. Once again thank you for choosing your stay with The Landmark Suites and look forward to seeing you soon. Thanks & Regards Shivram Gangadharan General Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Helpful staff, older property
The hotel is in a great location and is a short walk to Westgate mall. Otherwise the property isn’t in the best condition. Our original room didn’t have air condition. The helpful staff moved us to other room but that lacked a bed in the second bedroom. Thankfully the accommodating quickly erected a second bed for the kids. Overall, the staff was great but the property is very past it’s prime
Stayed 1 night in Mar 2021
Response from The Landmark Suites on 21 Apr 2021
Dear Guest, Greetings !!! Thank you for choosing your stay with The Landmark Suites and taking time to share your valuable feedback with us. I would like to apologize on behalf of the team for the inconvenience caused during the stay and that as a hotel we did not live up to your expectations. We certainly take all the feedback seriously and rest assured all necessary measures will be put in place to ensure the above mentioned concerns are addressed from our end. Once again would like to thank you for your valuable feedback. We would request you to consider this as one of a scenario and give us another opportunity to be of service to you . Thanks & Regards, Shivram Gangadharan General Manager

10/10 Excellent

Ashish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lisa on 8 May 2020
Dear Guest, We are delighted to hear that you enjoyed your stay with us. We look forward to hosting you again in the future Warm Regards The Landmark Suites

8/10 Good

Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just shy of perfect.
The hotel was much better than I had expected. The 2-bedroom suite is spacious and comfortable. The location is fantastic, right next to Westgate Mall. Really, the only issue is that there is no air conditioning or fan, so it gets a little stuffy after a while, which made for not the best night's sleep ever. Secondly, there are no mosquito nets. Mosquitoes are hardly an issue in Nairobi, but it only takes one in your ear to ruin a good night's sleep.
Stayed 1 night in Aug 2019
Response from Sales Manager on 13 Sept 2019
Thank you for your feedback. We are currently working on getting air conditioning fixed in our rooms and so this will solve the issue in the near future. Our apartment complex is usually fumigated weekly but will ensure it's done in proper manner to make your next stay more comfortable regarding the mosquitoes.

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from Sales Manager on 18 Sept 2019
Thank you for your feedback! We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Landmark suites on 31 Jul 2019
Thank you for sharing your experience with us

10/10 Excellent

Rumbidzai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Awesome, really enjoyed my stay, it was like being at a home away from home.
Stayed 5 nights in Feb 2019

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
We had an absolutely Fantastic stay at Landmark suites. The location is awesome & close to several amenities & shopping centres. The staff are very helpful & an absolute delight to deal with.
Stayed 5 nights in Dec 2018
Response from Landmark Suites on 7 Jan 2019
Dear Vera, Thank you for taking time to review The Landmark Suites. We greatly appreciate having you here with us during your stay and we look forward to hosting you once again in the near future. Thank you. Kind Regards, Sylvia Mbugua General Manager.

6/10 Okay

Verified traveller

Dirty bling bling ?
I stayed at the Landmark suites testing them in the search of serviced apartments in Nairobi for my business travels. And I am not convinced. The building is located close to the Westlands Mall and the apartment I got looked great at first view, maybe too much bright and bling bling, but whatever. Unfortunaltely, I found the walls very dirty, the door of the washing machine broken and the hose of the shower of the main room heavily filtering, so I got more water there than in the shower steam. I also foud that they do not take credit cards and, moreover, did not have change when I paid in cash my expenses. Another inconvenient is the strong curry smell in the common areas in the morning. Maybe the other apartments are better and the smell disapears during the day, but I will not come back soon.
Stayed 1 night in Sep 2018

8/10 Good

Zubaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location suites living
This is a very convenient business stay hotel that offers suites for the same price a a room elsewhere. The staff is great and location excellent for shopping and meetings and transport. Only problem which can be serious is the level of noise. With Single glazing all the outside noises come in and early in the morning one can hear noise. Also this time when I stayed, I had very noisy neighbors who made one night impossible and after I complained heavily to the reception next night they were contained.
Stayed 3 nights in Aug 2018
Response from Lisa on 17 Sept 2018
Dear zubaida Thank you for taking time to review us and it was a pleasure hosting you secondly we would like to apologies for the noise and we hope that you will give us another opportunity to host you again once again thank you and welcome Warm Regards The Landmark Suites

10/10 Excellent

Catherine, Sumter, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came two day early and they accommodated me.
I came two day early and they accommodated me. They gave me an upgrade since my room wasn't ready. I stayed 4 nights instead of 2. Everything was just beautiful. The best suite to stay in if you are in Nairobi. Everything is just right there.
Stayed 1 night in Jun 2018
Response from Lisa on 30 Jun 2018
Dear Catherine Thanks for staying with us. We appreciate your feedback! and we are glad you enjoyed your stay Warm Regards The Landmarksuites

10/10 Excellent

Edmond O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my choice in Nairobi
As usual Landmark Suites was a great place to stay while in Nairobi. It has become a tradition for myself and friends to always stay here. The location, the apartments the staff and service are all great.
Response from lisa on 30 Apr 2018
Dear Edmond we are glad to hear that you had a great time and thank you for referring your friends to the landmark suites its always a pleasure hosting you once again thank you and welcome Warm Regards The Landmark suites Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern Landmark Suites
We only spent one night, arriving at 2 am and leaving the next morning. The hotel is new and very modern which not be to everyone's taste. The location in Westlands is very convenient to most international organizations' headquarters.
Response from Lisa on 24 Apr 2018
Dear Guest it was a pleasure hosting you during your recent visit to Nairobi we are glad to hear that you enjoyed your stay and we are looking forward to hosting you again Warm Regards The Landmark suites Management

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Staff & service, room comfort
Better options for less in Nairobi
Staff were friendly and tried their hardest, but not well trained. Since I'd booked on Hotels.com, it took me 45 minutes to check in - they were very confused. Always friendly and kind, but confused. No hot water in the room and WiFi that didn't extend into all parts of the room - I had to sit next to the door to get a signal.
Stayed 1 night in Sep 2017
Dear Guest Thank you very much for your candid review of your recent stay at The Landmark Suites . Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments Thank you and welcome. kind regards Lisa Seleyian Reservations The Landmark Suites

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable apartments in Westlands
Again a great stay at The Landmark Suites in Westlands Nairobi. Perfect location and just next to Westgate Shopping Mall. Friendly staff. Beautiful and large apartments with fully equipped kitchen, nice furnitures.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Amazing place stay
Amazing place, Apartments are very spacious The Whole place could be managed better, To improve the housekeeping department. Very friendly staff

6/10 Okay

omar, Sweden

Good one
No AC in the room very hot. Alot of noise outside. Other wise is ok. The place OR hotel is new and did have alot to improve. The food available is only indian. There is no proppar Gym yet.

8/10 Good

Anna

Liked: Cleanliness, room comfort
Great location, but noisy and unflexible
After staying at Landmark Suites previously I will probably not stay here in the future when I return to Nairobi. The reasons being that although the location is brilliant, the night time shift is really service oriented and the apartment is well set up - however the disadvantages of constant drilling in the area, no policy for noices (usually produced by the establishment itself - reconstruction, water features etc), unreliable WiFi and a unflexible"managment" balances that out.

10/10 Excellent

Barcode, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful decor nice staff
Made a change from.the regular hotels, its a boutique suites with all the amenities of home. Living room nice bathrooms bedroom etc, you can cook for yourself or use their room.service. very nice experience def recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment hotel
Large suites in a good location close to many restaurants and shops.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very comfortable and spacious. We stayed at a Superior suite. Two separate rooms with separate baths inside. Hotel is very close to the Mall and conveniently located. Staff is kind. I stayed at other hotels in the same area..this is the best i stayed among them. Thank you.
Stayed 2 nights in Dec 2022

8/10 Good

KAZUYOSHITOKUMOTO

Stayed 1 night in Apr 2020
Response from Lisa on 8 May 2020
Dear Guest, We are delighted to hear that you enjoyed your stay with us. We look forward to hosting you again in the future Warm Regards The Landmark Suites.

6/10 Okay

Ole

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Underlig oplevelse...
Har boet her 2 gange før og havde et rigtig godt indtryk. Men denne gang var det anderledes. Det så pludselig slidt ud, trin på trappe var løs og blev ikke lavet, ingen papir at tørre hænder i på toilettet og trods jeg gjorde opmærksom på fejl i motionscenter blev det ikke ordnet. Og så værelset - ingen drikkevand, ingen sæbeholder i bruser og vandet løb ud gennem fliserne, vand fra vask løb på gulvet og blev aldrig fikset helt. Men værst var min kollega havde ubudne gæster midt om natten og der blev intet gjort for at finde ud af det! Personale er flinke og venlige, men et par tjenere misforstod flere ordre. Politiet kom og konfiskerede al alkohol da de ingen licens havde - den afventede godkendelse. Så fra at være rigtig godt med skønne store værelser, god mad i restauranten og gåafstand til flere centre, så er sidste oplevelse så dårlig at de kun kan få middel oplevelse. Kommer næppe igen.
Stayed 3 nights in Feb 2019
Response from The Landmark Suites on 5 Mar 2019
Dear Mr. Ole, Thank you for taking the time to offer us a review. We thank you for your constructive feedback, it only helps us improve our services and facilities for a future experience. We are terribly sorry to hear about your negative experience and have taken note of your concerns especially with regard to the restaurant and are working on improving this. We thank you for your great comments on our friendly staff and spacious rooms and really wish you would change your mind and visit our property again so that we can turn your experience around.

8/10 Good

Rene, Jyderup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt
Meget centralt , utroligt langsomme tjenere i restauranten .
Stayed 2 nights in Jun 2018
Response from Lisa on 17 Aug 2018
Dear Rene Thank you for staying with us we are glad to hear that you had a great stay and we are looking forward to hosting you again soon. Warm Regards The Landmark suites

10/10 Excellent

LAVAZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely choice no regrets worth the money
My stya at The Landmark was very very good and comfortable, the stuff were friendsly and ready to help i was impressed by the standard of the apartment and i will definately recommend to others and looking forward to come back again
Stayed 4 nights in Feb 2018
Response from Lisa on 17 Feb 2018
DearLavaza It was a pleasure hosting you we are glad to hear that you had a memorable time our goal is to always ensure that our guest feel at home Once again thank you and welcome Warm Regards The Landmark suites management