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Reviews of The Clarion Hotel

3.5 out of 5
The Clarion Hotel
Moi Avenue, Opposite Jevanjee Gardens, Nairobi

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 48 reviews" "
Rating 8 - Good. 25 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value hotel in Nairobi CBD. We enjoyed our stay and had a good meal in the restaurant in the evening and coffee in the coffee shop in the morning. Enjoyed the steam room after a day of sight seeing
Stayed 1 night in Feb 2024
Response from Customer Relation on 23 Feb 2024
Thank you for sharing your positive experience with us! We're delighted that you enjoyed your stay at our hotel in Nairobi's CBD. Ensuring your satisfaction with our amenities, including dining at our restaurant and enjoying coffee at our coffee shop, is our utmost priority. It's great to hear that you found relaxation in our steam room after a day of sightseeing. We look forward to hosting you again for another enjoyable stay. Should you have any additional feedback or special requests, please feel free to reach out to us.

8/10 Good

Pierre, calgary

Liked: Cleanliness, staff & service, amenities
Staff taking care of my concern
Stayed 2 nights in Jan 2024

10/10 Excellent

Reginald

Stayed 3 nights in Nov 2023

2/10 Terrible

Barbara

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel. Filthy, noisy. We left.
This was a horrible experience. We were shown 2 rooms, our friend also 2 rooms. None were remotely acceptable. Not sure where the pictures and reviews came from, but not our experience. We had no hot water in our shower or sink, no AC, the carpet was filthy and wet, like a big dirty sponge. The rooms were noisy and no hope of opening a window as too noisy. This was a grim creepy place. The staff were trying to help, but this couldn't be fixed. Edwin at the reception desk was helpful and seemed to care, but when we met with Stephen, the General Manager, we were met with near silence. He couldn't have cared less. None of us was allowed a refund of any kind, but it was so bad we didn't at that point care, we just wanted out! If I could give zero stars I would.
Stayed 1 night in Nov 2023

6/10 Okay

Charlie

Travelled with partner
Liked: Staff & service
Was okay, not bad for the money but bit run down
Stayed 2 nights in Nov 2023

6/10 Okay

Salim Albert

Liked: Cleanliness, staff & service
Wasn’t as good as expected, not for the price we paid. Noisy! The hotel has a bar, which was more noisy than the streets, where cars run 24 hours.
Stayed 2 nights in Oct 2023

8/10 Good

HARINDER SINGH

Stayed 2 nights in Aug 2023

8/10 Good

HARINDER SINGH

Liked: Staff & service, property conditions & facilities
They need to put Air conditioner or fans at least in the rooms
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, clean and vry helpful frirndly staff
Stayed 4 nights in Jun 2022
Response from The Clarion Hotel on 2 Jul 2022
Good Afternoon Mr. Richard. Thank you for staying with us. we enjoyed hosting you and look forward to hosting you again. Thank you.

8/10 Good

rana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Staff were very helpful. Room was decent size and comfortable. Only had hot water for shower but no way to control the temperature so not very convenient. Location was good and explored the cbd on foot during the day. Restaurant also had good food and service.
Stayed 3 nights in Jun 2022

4/10 Poor

MD ANJUM IBNE

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Mika

Business traveller
Liked: Cleanliness, staff & service, amenities
Located in a busy area, lots of street shops and buzz around. I liked it, but in case you are looking for a peaceful area, this might not be for you. The rooms were basic and functioning. My bed was maybe a bit worn out as I could feel the bed springs. Some mosquitos were harassing me during a couple of nights, otherwise slept well. The restaurant is OK, while the gym/sauna etc. seemed to be small / worn. The staff was friendly and helpful! In overall, I was happy with the price / quality ratio.
Stayed 6 nights in May 2022

6/10 Okay

Ian

1 night stat
Good value hotel although in a shady area. Good shower.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel. city center
Stayed 1 night in Dec 2020
Response from The Clarion Hotel on 22 Jan 2021
Thank You and welcome again

8/10 Good

Firoz A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel t reasonable price
Nice hotel in the center of the city close to everything. Cleanliness was good. Breakfast was good. Price is reasonable.
Stayed 1 night in Aug 2020

8/10 Good

Firoz A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for short stay.
Very good hotel in business ares close to everything. Because of COVID, did not use much of the facilities even though they seem to be vary careful in cleaning. Breakfast was good. For business stay this was just right for me and was not expensive like many Nairobi hotels. I would stay again there.
Stayed 1 night in Aug 2020

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
Decent Room
My stay was good for the night. Room was comfortable. The kettle in my room 318 did not work, so I exchanged it with the room opposite mine.
Stayed 1 night in Jan 2020

10/10 Excellent

Zuzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very nice staff
Hotel is very good, clean and looks new. Shower is also OK, even though the bathroom window didn't have a curtain. The staff is very friendly and helpful! Overall great value for money.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from RW on 13 Dec 2019
Hell, Thank you very much for taking your time to give us feedback.We hope that you enjoyed our services and you were served as per your expectations. We look forward to the pleasure of hosting you some other time.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
It is labeled as a 4 star. It is most certainly not a 4 star hotel. No fan or ac in room. Mosquitos but no mosquito net. Loud. Not from the road noise but from the church next door and some work happening most of the night. Would not recommend. Better options for the money. Might have been nice when it was new.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019

6/10 Okay

Masimuddin Mohd

Disliked: Cleanliness
Just a night is fine, but not for long term
The rooms are very dark... had to use flash lights... there were also bugs in the washroom... the previous reviews showed that the reception staff is friendly and they know everything but we faced the opposite... the lady couldnt find our room at first by reaching the 8th floor... that was quite funny for us... later on she was like it was behind her thats why she couldn't see it... we were leaving to walk around by 4.30pm but the staff and security said everything is closed now... i dont know how ridiculous they could be as we found all open till 7.00pm...
Stayed 1 night in Sep 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room was outdated and small tv. Electrical outlet not in places of convenience. Old furniture and hot water takes forever to get hot
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had roaches. Checked into one room and it had roaches. Asked to be transferred to another room and it was the same. Will never stay there again
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy checkin and check out. Rooms were nice and clean. The staff was friendly. There was a good selection for breakfast.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable in daylight, lots of shopping ice bar with terrace overlooking ca park, good restaurant, well equipped fitness room
Stayed 2 nights in Feb 2019
Response from Martin M. Wanyiri on 27 Feb 2019
Greetings, From The Clarion Hotel Directors and general staff, we would like to thank you for your patronage and stay with us. we are pleased to learn that our facilities and services met your expectation. We look forward to hosting you again on your next trip to Nairobi Kenya. Best Regards Martin M. Wanyiri Sales & Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location was not good and the area outside the hotel was not good. The hotel was clean and the stuff polite
Stayed 1 night in Dec 2018
Response from Martin M. Wanyiri on 27 Feb 2019
Greetings, From The Clarion Hotel Directors and general staff we would like to thank you for your patronage and stay with us. we are pleased to learn that our facilities and services met your expectation. We look forward to hosting you again in your next trip to Nairobi Kenya. Best Regards Martin M. Wanyiri Sales & Marketing Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was disappointed with the staff for charging me breakfast which was already paid for.
Stayed 7 nights in Nov 2018

8/10 Good

Pisey

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

Xareed, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice place and clean, but laundry need to down some work
Stayed 2 nights in Oct 2018
Response from Martin M. Wanyiri on 6 Nov 2018
Greetings, We thank you for taking the moment to review us... we have taken note of the above and we shall address the matter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, comfortable, great location
This bottle is conveniently located in central Nairobi and is walking distance to supermarkets, next to the shuttle to Aursha if travelling to Kilimanjaro, and is surprisingly quiet. The restaurant is very good and reasonably priced. We only stayed one night and did not use the gym or spa facilities but I would recommend the hotel to others. The staff were friendly and service was good.
Stayed 1 night in Sep 2018

4/10 Poor

Zwannah, Fargo,ND

Disliked: Staff & service
The room didnt look anything like the pictures online, also everyday at a certain time there would be no hot water and the temp outside was 65 degrees.
Stayed 2 nights in Aug 2018
Response from Martin Wanyiri on 1 Sept 2018
Dear Zwannah, greetings, thank you for taking the time to review us. kindly share the room category your were booked in and the one you had reserved as our photos reflect 100% what is in our facility. Best Regards Martin Wanyiri Sales & Marketing Manager

8/10 Good

Dennis, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay and experience. Everyone was so helpful as always. Great staff.
Stayed 7 nights in May 2018
Response from Martin Wanyiri on 11 Jun 2018
Hallo, thanks for taking the bit to review the hotel, i am glad to hear that you had an amazing experience. we look forward to hosting you again and again on your next visit.

8/10 Good

Yasushi

Stayed 1 night in Mar 2023

8/10 Good

Tony

Stayed 2 nights in Nov 2020

8/10 Good

Isabelle

Stayed 1 night in Dec 2019

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Nice
Stayed 5 nights in May 2019
Response from Martin M on 12 Jun 2019
Thank you for taking the moment to review our facility.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Martin M on 12 Jun 2019
Thank you for your patronage

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it.
Very nice hotel, good rooms and hot water, breakfast also good. Unsafe Area, the second we walked outside the guards warned us not to turn left, as bad things happens.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt hotell med bra läge
Checkade in väldigt tidigt och rummet var inte klart så jag pratade med en väldigt trevlig städare som höll på med mitt rum. Rummet var rent, ljust, fräscht med fin utsikt. Badrummet var mycket fint. Och sängen stor och skön. Området var perfekt som utgångspunkt och lätt att hitta tillbaka till. Skulle absolut bo här igen. Clarion verkar vara ett säkert kort överallt i världen och prisvärt.
Stayed 1 night in Nov 2018

4/10 Poor

Arpana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dålig
Mycket slitet, renoveringsbehov. Endast Sängkläderna var rena😒
Stayed 1 night in Oct 2018

8/10 Good

ISAK

Liked: Cleanliness, staff & service, room comfort
Helt greit hotell, ligger veldig sentralt.
Stayed 2 nights in Sep 2018

8/10 Good

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top placering i forhold til byliv i Nairobi.
Hotellet ligger et dejligt sted. Tæt på caféer, restauranter, bymidte mm. God morgenmadsbuffet. Alt i alt. Top anmeldelse herfra.
Stayed 2 nights in Jul 2018
Response from Martin Wanyiri on 1 Sept 2018
Kære hr. / frue, tak for at du valgte hotel Clarion som dit foretrukne hotel. Vi er glade for at høre, at du har haft dit ophold hos os. Med venlig hilsen Martin Wanyiri Salgs- og marketingchef

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vanhaa brittityyliä; kokolattamatot kaikkialla ja kulahtanut olemus
Response from Martin Wanyiri on 17 May 2018
Kiitos, että otit hetki kirjoittaa meille. olemme huomanneet tarkistuksen ja toivomme, että näemme teidät seuraavalla vierailulla. Terveiset Martin Wanyiri