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Reviews of Palm Airport Suites

2.5 out of 5
Palm Airport Suites
Syokimau Airport Road, Syokimau, Nairobi

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nokuthula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not what it showed online. bathroom dirty. I could not even take a bath in there. Put the right pictures and be truthfull about the place please. This should be a $10/night and not $51. It was a horrible one night. I will not recommend it to anyone.
Stayed 1 night in Feb 2024
Response from Cynthia on 24 Feb 2024
Thank for choosing to stay with us, thank you for giving us a positive feedback before you left the propert only to write a negative one after you left. We will always strive to give our best service.

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

DOMINIC, Altamonte Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location and available transportation to airport
Stayed 1 night in Feb 2024
Response from Christine on 24 Feb 2024
Welcome again

10/10 Excellent

Naveen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Christine on 24 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

Alexsandr

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very accommodating. Friendly staff and good service. Would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Stayed 1 night in Apr 2023

6/10 Okay

Casey

Stayed 1 night in Feb 2023

10/10 Excellent

Abiodun

Stayed 1 night in Feb 2023
Response from Christine on 18 Feb 2023
Thank you for choosing to stay with us and welcome again

8/10 Good

Martins

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is Excellent apart from the road that need to be tarred. Christy, Sinthia, and the other staff are very accommodating, if I have any reason to go to Kenya I will definitely lodge there again.
Response from Christine and Cynthia on 22 Dec 2022
Thank you for choosing to stay with us and welcome again you and your lovely family

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to accommodate me and my out of the ordinary arrival and departure times! Thank you!!
Stayed 1 night in Nov 2022

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a large house in good condition. The staff were friendly and it was clean. Unfortunately it's position, although close to the airport was only reachable along an unmade road. It was not possible to walk anywhere easily
Stayed 1 night in Oct 2022
Response from Christine on 24 Nov 2022
Thank you for choosing to stay with us, the road is in the process of made soon

8/10 Good

Abdirahman F

Liked: Staff & service
It’s close to the airport : it’s safe given that it’s located within a gated community
Stayed 1 night in Jul 2022
Response from Christine on 14 Jul 2022
Thank you and welcome again

6/10 Okay

Roland

Travelled with group
Liked: Amenities
TRANSPORTATION WAS HARD AS THE ROAD IS VERY BAD. They couldn't even recognize me and wanted to charge me until I threatened to pull out the email showing I had paid. The attendant tried to give me a single bed when I had paid for A Double bed.
Stayed 1 night in Jun 2022
Response from Christine on 3 Jul 2022
We appreciate you staying with us. There were two check ins on the same time offcource we can not recognize you until you prove with your documents which you did and we appreciate.

8/10 Good

Kathy

Liked: Staff & service, amenities, property conditions & facilities
This was my thrid time staying at Palms, I have always felt welcomed upon arrival at the airport with a pick up and transfer to the Guesthouse. The property is very clean, staff is eager to assist in making your stay comfortable. They offer a wonderful breakfast and dinner should you wish to have it there. I always arrive late at night. My bags are taken to my room where there is a bottle of water and I am brought a nice warm tea to help me relax and get sleep to be ready for my next day.
Stayed 3 nights in Oct 2021
Response from Christine on 11 Nov 2021
Thanks for always making Palm your preferred accommodation while in Nairobi. Looking forward always to having you

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the night
Stayed 1 night in Sep 2021
Response from Christine on 6 Oct 2021
Than you for choosing to stay with us

2/10 Terrible

merid

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stolen laptops and more.
Don't stay at this hotel! Dirty room, dirty bathroom, dirty toad..we were ok with all that but our laptops were stolen from locked ( double) bags they stored for us at a fee. They are smooth talkers. Owner above all. We left early and made a police report. This place is a scam. There is a strange person hanging at the lobby. Feel free to reach out. I can provide details.
Stayed 1 night in Sep 2021
Response from Christine on 6 Sept 2021
For all our aspiring guests kindly get in contact with us for more details on the above subject. Sorry Merid that you lost your 2 laptops in an unclear circumstance, yes you left us with your 4 luggages which were all locked and you also confirmed that they were all locked upon arrival, we were willing to help you report this to the authorities but you chose to leave our hotel instead. It is quite unfortunate but we also hope you can find them.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
During my recent stay at this wonderful accommodation my partner and I were welcomed and treated exceptionally well. I would recommend this Hotel to anyone visiting Nairobi Kenya
Stayed 4 nights in Jun 2021
Response from Christine on 10 Jul 2021
Thank you lovely couple and welcome again

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Christine on 30 Jun 2021
Thank you and welcome again

10/10 Excellent

Al, Brewton Alabama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and gave the place a home feeling !
Stayed 2 nights in Jul 2019
Response from Christine on 29 Oct 2019
Thank for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The facility was pleasant and the workers were very friendly and helpful. It was out of the way on a poor road, but the manager provided helpful transportation. We appreciated the lift from the airport but would have enjoyed a larger car for 3 people and our luggage. It worked but was tight. We also were very happy with the safari Christy arranged with Blue Moon Safari. Excellent!
Stayed 2 nights in Oct 2019
Response from Christine on 24 Oct 2019
Thank you for choosing to stay with us.

10/10 Excellent

NWACHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Beach. The rest haven of the future
The place was very quiet and good for rest. I was able to carry out my report in a calm admospher
Stayed 1 night in Jun 2019
Response from Christine on 20 Jun 2019
Thank you Nwachan for choosing to stay with us, we look forward to having you again some day, Greetings from Kenya 🙂 Christine

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff mad it ok
Really nice staff but the location is not that good with a terrible road to get there. The ved was very worn and you could here everything going on in the rest of the house. This is more like a homestay then a hotel.
Stayed 1 night in Nov 2022
Response from Christine on 2 Dec 2022
Thank you for choosing to stay with us

8/10 Good

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil de la part de Christine qui se propose toujours de vous venir en aide. Repas simple mais bon . Je recommande pour un transit par Nairobi. Proche de l’aéroport et de la gare Terminus. Très bon deal qualité/prix.
Stayed 1 night in Mar 2022
Response from Christine on 9 Mar 2022
Thank you for your compliment and welcome again some day 💕

10/10 Excellent

Lucy njeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Christine on 19 Apr 2019
Thank you for your review, we were glad to host you. You are welcome again and again