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Reviews of Windermere House

3.5 out of 5
Windermere House
2508 Windermere Road, Muskoka Lakes, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 204 out of 372 reviews" "
Rating 8 - Good. 112 out of 372 reviews" "
Rating 6 - Okay. 39 out of 372 reviews" "
Rating 4 - Poor. 7 out of 372 reviews" "
Rating 2 - Terrible. 10 out of 372 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort, friendly staff and so relaxing. Wonderful getaway.
Stayed 1 night in May 2024
Response from A. Kober on 21 May 2024
Thanks for the positive review of the resort !!!!Glad to hear you enjoyed your stay with us, hopefully we can welcome you back very soon. Regards, Avery KoberResort Operations Manager

10/10 Excellent

Nadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Good service. The place is clean. Beautiful place, well kept. Lovely view and right on lake Rosseau. Excellent food.
Stayed 1 night in May 2024
Response from A. Kober on 21 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery KoberResort Operations Manager

10/10 Excellent

Priya

Friendly staff, beautiful scenic views.
Stayed 2 nights in May 2024
Response from A. Kober on 20 May 2024
Thanks for the great review, hope to see you again soon.

8/10 Good

YU PENG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, and the staff were welcoming. The conventional breakfast was good. Unfortunately, the outdoor pool was under maintenance during our one-day stay. Overall, it's a good hotel.
Stayed 1 night in May 2024
Response from A. Kober on 20 May 2024
Thank you for taking the time to write a review of the resort. We are sorry to hear that your stay was interrupted by our annual pool maintenance. Hopefully you can join us again as we did just open it back up for the May long weekend.

10/10 Excellent

Brad

Business traveller
Liked: Amenities
Place is absolutely beautiful, staff is amazing. Will return.
Stayed 2 nights in May 2024
Response from A. Kober on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed here for mothers day May 11 to 12, wonerful room ,overlooking lake Rosseau, what a peaceful calm place , could hear all the nature. We had saturday night dinner at the pub, so yummy, mothers day brunch was tasty and beautiful set up will be back again
Stayed 1 night in May 2024
Response from A. Kober on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober

8/10 Good

Christina, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Halle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jerred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Kober on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason for "condition" is because not officially open and a lot of construction which did not bother us.
Stayed 2 nights in Apr 2024
Response from A. Kober on 4 May 2024
Thank you for your review. Hopefully you are able to join us again once our property upgrades are complete. Muskoka in the summer time is a beautiful place.

6/10 Okay

Anita

Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Windermere House is a beautiful property in Muskoka. The facilities and staff are 5 star.
Stayed 1 night in Apr 2024
Response from A. Kober on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober

10/10 Excellent

Victoria Anne

Stayed 1 night in Apr 2024

2/10 Terrible

Jeonghee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and amenities
Stayed 2 nights in Mar 2024
Response from A. Kober on 14 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober

10/10 Excellent

Paul, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. The recent renovations were great updates but there is still class and character throughout.
Stayed 1 night in Feb 2024
Response from A. Kober on 20 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery KoberResort Operation Manager

10/10 Excellent

Selin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harneesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Windermere House is a real hidden gem Amazing view and wonderful staff. The food was delicious. The entire property is so nostalgic. Takes you back in time but with modern amenities I hope they never lose the old time charm
Stayed 1 night in Mar 2024
Response from A. Kober on 21 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober Resort Operations Manager

8/10 Good

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are some of the nicest people ever . They help you with any issues and the place is amazing. Truley recommend staying here . My wife and kids will be back next time
Stayed 1 night in Feb 2024
Response from A. Kober on 21 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober Resort Operations Manager

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spot! So glad it’s open year round now. Dinner was fantastic, staff is courteous and receptive. Five out of five stars
Stayed 1 night in Feb 2024
Response from A. Kober on 21 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Avery Kober Resort Operation Manager

10/10 Excellent

Kumar Nilay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A. Kober on 12 Feb 2024
Thank you for the review, we hope to welcome you again

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Beautiful resort
Stayed 1 night in Feb 2024
Response from A. Kober on 12 Feb 2024
Thank you for the review, we hope to welcome you again

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
No running water at time of check in. No parking as too large groups in restaurant. Asked for a refund told they would “try their best” as booked thru Expedia. Contacted Expedia and they said hotel has to reply to their request for refund and I would hear back in 2 hours … it’s now been 3 1/2 and no contact. When leaving asked for a restaurant recommendation and they suggest a restaurant 20 minutes away … get there and it’s “temporarily closed”
Stayed 1 night in Feb 2024
Response from A. Kober on 12 Feb 2024
Thank you for your review, we apologize that your stay with us did not meet your expectations. The water outage from this past weekend was due to a faulty pump that needed to be replaced and although we were only down for three hours we are very sorry this effected your stay so much you needed to leave for the night. I have connected with the team and you should see a full refund for your stay. These usually take 3-5 business days to post to your respective card. I hope that you will give us another opportunity as the water challenge was out of our control and due to the overall nature of the evening the service was not indicative of what we strive for here at Windermere House.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from A. Kober on 12 Feb 2024
Thank you for the review, we hope to welcome you again

8/10 Good

JEFF

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed two nights on February 4th and 5th and were able to enjoy a rare pair of beatiful sunsets including one imwhile enjoying the outdoor hot tub. The setting is very charming as well as relaxing and the staff friendly. Dining options were a bit limited at this time of year and we were disappointed that we were not able to access our balcony. The room was sparsely furnished but the bed was very comfortable. Looking forward to returning at a time when there is a bit more action.
Stayed 2 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our 3 day stay. We enjoying walking to take in the beauty of the freshly fallen snow. We snow shoed and enjoyed the outdoor barrel sauna.. The staff were attentive and professional. The pub food was delicious. All in all, we thoroughly enjoyed our stay. Wenjoyed wa
Stayed 3 nights in Jan 2024

10/10 Excellent

ROBERTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. We are staying another night!
Stayed 1 night in Jan 2024

8/10 Good

eileen

Travelled with group
Always a wonderful stay at Windermere!
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from A. Kober on 12 Feb 2024
Thank you for the review, we hope to welcome you again

6/10 Okay

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was exceptionally clean, staff was amazing, Booked for 2 nights..1 night only needed to expierence the beauty of the property at this time of year. Absolutely nothing to do .Be prepared to drive after driving 2 hours to see any sights.
Stayed 2 nights in Dec 2023
Response from Andrew on 31 Dec 2023
Thank you for your feedback. We are continually adding more amenities for the winter season. We look forward to welcoming you back soon!

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff (Gregory is a remarkable asset to the team). Authentically Muskokan. Convenient and beautiful location.
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 11 Dec 2023
Thank you for your review.We look forward to welcoming you back soon!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 11 Dec 2023
Thank you for your review.We look forward to welcoming you back soon!

8/10 Good

Blake

Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 11 Dec 2023
Thank you for your review.We look forward to welcoming you back soon!

10/10 Excellent

Hoi Lam Carmen

Stayed 1 night in Oct 2023
Response from Guest Services Manager on 11 Dec 2023
Thank you for your review.We look forward to welcoming you back soon!

10/10 Excellent

Shahzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Food was outstanding. The staff was amazing. The place can be renovated a bit. However the room was clean, bed was great and housekeeping was perfect. Got massage at the spa and was excellent
Stayed 2 nights in Oct 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We look forward to welcoming you back soon!

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, nice staff, great breakfasts. Excellent Fri and Sat live music in bar. Beach is public beach so nice swimming but no comfy chairs on beach.
Stayed 2 nights in Sep 2023

8/10 Good

Ryan

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 11 Dec 2023
Thank you for your review.We look forward to welcoming you back soon!

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place! I didn’t give Excellent because the dinning experience didn’t meet our expectations - both service and food.
Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We look forward to welcoming you back soon!

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property makes you feel like you are in a better time & place.
Stayed 1 night in Sep 2023

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was delicious and very different. Chef is very creative. How seating general guests with a very large and loud company function was poorly planned.
Stayed 2 nights in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Looking a little tired/dated (for the hefty rate) - tv is too small and half the channels are unavailable.
Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We are currently addressing the cable issues with our provider. We look forward to welcoming you back soon!

10/10 Excellent

Kristin

Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We look forward to welcoming you back soon!

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Guest Services on 9 Oct 2023
Thank you for your review. We look forward to welcoming you back soon!

4/10 Poor

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Car covered in pine needle sap. Room dark and in need of updating. Dirty grout Terrible bed
Stayed 2 nights in Sep 2023