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Reviews of Swiss-Belinn Airport Muscat

3 out of 5
Swiss-Belinn Airport Muscat
Al Anwar Street, Muscat, Muscat

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ZIAD

Stayed 2 nights in Apr 2024
Response from Mohamed Sherif on 23 May 2024
thank you so much

2/10 Terrible

Osama

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff at Reception was too poor in his hospitality and support. We are 3 adults in the room and already booked for the same, so therefore expect to have 3 sets when housekeeping are cleaning the room in terms of towels and other requested from toiletry items etc. Unfortunately, when requesting we have to call again and ask for more. When speaking to front office desk agent, the reply received is "what do you expect, you booked in a 3-star hotel" I will never stay here again and also will not recommend Swiss Bel as a chain of hotels in any of my trips if this is the poor standard, support and training of their staff. Whats an unfortunate SHAME !
Stayed 3 nights in Feb 2024
Response from Mohamed Sherif on 26 Feb 2024
Dear Mr. Osama ,We're deeply sorry for your experience. We know we did not meet your expectations, and we're committed to making things rightWe take your feedback very seriously, and we're truly sorry to hear about your negative experience. We're working hard to improve our products and services, and we appreciate your patience and understandingBest regardsMohamed SherifFront Office Manager

10/10 Excellent

Kay, Fredericksburg

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff are outstanding. The cleaning staff is prompt and thorough and the hotel is very clean and tidy. The stars of the show are the dining staff. Regardless of the demands from visitors they are happy and willing to serve and keep track of meeting customers needs.
Stayed 4 nights in Jan 2024
Response from Mohamed Sherif on 5 Feb 2024
Thank you so much

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
This hotel was absolutely for what we needed. We had a 15 hour layover in Oman and we have 1 year old twins, so comfort, service, and proximity to the airport were our main considerations, and they were perfect in all those areas and more. It also had the added convenience of a plaza with numerous fast food restaurants, coffee shops and other businesses being a very short walk away. I highly recommend anyone who's either passing through on a layover or just looking for a hotel near the airport to stay here.
Stayed 1 night in Aug 2023
Response from Mohamed Sherif on 5 Sept 2023
Dear Mr. Tyler Thank you so much for taking the time to review us Looking forward to see you again soon!RegardsMohamed SherifFront Office Manager

8/10 Good

Mr Huzefa M

Stayed 1 night in Jun 2023
Response from Mohamed Sherif on 29 Jun 2023
Dear Mr. Huzefa ,Thank you so much for taking the time to review us

10/10 Excellent

Duane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mostafa on 16 Jan 2023
Thanks so much for your fantastic review!

8/10 Good

Ali

Liked: Cleanliness, staff & service
the hotel is so close to the airport, staff were polite and helpfull, rooms are clean and diw, the only thing that I didn't like was the view, I booked a room with sea view but there wasn't an actual sea view which I was expecting (so far from the sea), I could see the sea on the horizon )))
Stayed 2 nights in Jul 2022
Response from Mostafa on 21 Jul 2022
Dear Ali, thank you for staying with us and for the review as well we are looking forward to welcoming you very soon Best regards, Mostafa Abdelatief

10/10 Excellent

Philip, Portland

Solo traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent… everything was great, especially the bed… it was super comfortable.
Stayed 1 night in Jun 2022
Response from Mostafa on 12 Jun 2022
Dear Philip, thank you very much for the fantastic review and hope to see you soon. Regrads, Mostafa Abdellatief Rooms and Revenue Manager

4/10 Poor

Joseph

Business traveller
Liked: Staff & service, property conditions & facilities
un-comfortable bed. bad bathroom.
Stayed 1 night in May 2022
Response from Mostafa on 12 Jun 2022
Dear Joseph, thank you for taking the time to write your comments about your stay with us. We deeply apologize for any inconvenience happened during your stay and hope to welcome you again very soon to be able to change your impression about us. Regards, Mostafa Abdellatief Rooms and Revenue Manager

10/10 Excellent

Mustafa

Stayed 3 nights in Mar 2022
Response from Sherif on 1 May 2023
Thank you so much for your review

10/10 Excellent

Omar

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Practical
Stayed 4 nights in Feb 2022
Response from Mostafa on 7 Mar 2022
Dear Omar, Thank you very much for the rating

8/10 Good

johny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to airport, modern design and very comfortable bed and belows.. and the sizes of thr room is good
Stayed 2 nights in Dec 2021
Response from Mostafa on 15 Dec 2021
Dear Johny, We are very happy that you enjoyed your stay with us and looking forward to welcoming you again in Swiss-Belinn Muscat. Best regards, Mostafa Abdelatief

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This is a small hotel, very very clean and quite busy as it is close to the airport. I did not figure out if there was a hotel-shuttle. I don't think so. I just used local taxi's. There are fast food places within walking distance, both shwarma stands, convenience stores and a MacDonald's.
Stayed 1 night in Dec 2021
Response from Mostafa on 15 Dec 2021
Dear Daniel, We are very happy that you enjoyed your stay with us and looking forward to welcoming you again in Swiss-Belinn Muscat. Best regards, Mostafa Abdelatief

10/10 Excellent

Ayed, Doha

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2021
Response from Mostafa on 2 Dec 2021
Dear Ayed, We are very happy that you enjoyed your stay with us and looking forward to welcoming you again in Swiss-Belinn Muscat. Best regards, Mostafa Abdelatief

8/10 Good

Maedeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Nov 2021
Response from Mostafa on 17 Nov 2021
Dear Maeded, Thank you very much for rating us and looking forward to welcoming you again. best regards, Mostafa Abdellatief

6/10 Okay

Mark

Business traveller
Stayed 1 night in Oct 2021
Response from Mostafa on 12 Oct 2021
Dear Mark, thank you for taking the time to review your stay. We look forward to welcoming you again in Swiss-belinn Muscat Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Sherif on 1 May 2023
Thanks for your review

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat experience
Happy for such fast and accommodating reception. Room was also upgraded. Thank God for such wonderful people.
Stayed 1 night in Jul 2020
Response from Mostafa on 16 Jul 2020
Dear Michelle, Thank you very much for your wonderful review and hope to welcoming you very soon in Swiss-Belinn Muscat. Mostafa Abdelatief Rooms and Revenue Manager

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living the life
It was a good stay. Staff was really accommodating and courteous. The hotel is new and cleanliness is excellent. There was even a hand sanitizer waiting by the reception. They made my weekend awesome.
Stayed 1 night in Mar 2020
Response from Mostafa on 14 Apr 2020
Dear Michelle, Thank you very much for your wonderful review and hope to welcoming you very soon in Swiss-Belinn Muscat. Mostafa Abdelatief Rooms and Revenue Manager

10/10 Excellent

Siddharth

Stayed 1 night in Dec 2023
Response from Mohamed Sherif on 5 Feb 2024
thank you so much

10/10 Excellent

Bruno, VAUX EN BUGEY

Stayed 1 night in Jan 2024
Response from Mohamed Sherif on 5 Feb 2024
Thank you so much

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neues modernes Hotel, große schöne helle Zimmer. Betten sind wunderbar, Wasser im Bad braucht lang zum heiß werden und wenig Steckdosen im Zimmer. Mitarbeiter freundlich, Parkplätze ebenfalls gut, Preis Leistung toll
Stayed 2 nights in Dec 2023
Response from Mohamed Sherif on 28 Dec 2023
Thank you so much for your review

8/10 Good

Jarmo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Siisti hotelli lähellä lentokenttää.
Stayed 1 night in Nov 2023
Response from Mohamed Sherif on 3 Dec 2023
Thank you so much for your review

6/10 Okay

Nico Romain

Travelled with family
gut für eine Nacht
Stayed 1 night in Feb 2023
Response from GM on 2 Mar 2023
Thank you for your review!

8/10 Good

Catherine

Stayed 1 night in Feb 2023
Response from Sherif on 1 May 2023
Thank you so much for your review

8/10 Good

Nadia

Stayed 1 night in Aug 2022
Response from Mostafa on 26 Aug 2022
Dear Nadia,Thanks for rating usRegards,Mostafa AbdellatiefRooms and Revenue Manager

10/10 Excellent

ABDULLAH

Stayed 1 night in Jun 2022
Response from Mostafa on 2 Jul 2022
Dear Abdullah, thank you very much for the rating

8/10 Good

Muslem

Stayed 1 night in Jan 2022
Response from Mostafa on 2 Feb 2022
Dear Muslem, thank you for the rating