Restaurant

Reviews of Novotel München Airport

Novotel München Airport
Nordallee 29, Freising, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JU YING, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dmytro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near the Munich airport.
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 25 May 2024
Dear Dmytro,thank you for the great review.We are looking forward to welcome you again soon!

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and very modern. My Air conditioning wasn't working around 1am in the morning and staff upgraded the room and had a working air conditioning so i could get some sleep. The bar area was nice and clean . Would stay again
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 22 May 2024
Dear Mario,thank you for the great review. We are looking forward to welcome you again!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully apppointed room (love the lighting!). Great shower (hey, it matters), comfortable bed. Terrific breakfast spread. The only criticism is that I wish I could have made the room cooler for good sleep. Easy walk to the train station, easy access to the airport. Highly recommend.
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 25 May 2024
Dear James, Thank you for your wonderful review and recommendation! We're thrilled to hear that you loved the beautifully appointed room, the lighting, the shower, and the comfortable bed. It's great to know that you enjoyed our terrific breakfast spread as well.We appreciate your feedback regarding the room temperature. Ensuring a comfortable sleep environment is important, and we'll look into ways to improve the cooling options in our rooms.We're glad our convenient location near the train station and easy access to the airport added to your positive experience. We hope to welcome you back soon for another excellent stay.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Luisa vom Novotel Munich Airport on 22 May 2024
Hallo Ingrid,vielen Dank für das tolle Feedback!Herzliche Grüße,

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 19 May 2024
Dear Joshua,thank you for the fantastic review.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access by bus from terminal two.
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 19 May 2024
Dear James,thank you for the fantastic review. See you next time!

10/10 Excellent

Elke, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and new hotel. Spacious rooms and nice interior
Stayed 1 night in May 2024
Response from Katharina from Novotel Munich Airport on 19 May 2024
Dear Elke,We're thrilled to hear that you enjoyed your stay with us! Providing spacious and stylish rooms is a priority for us, and we're glad that you appreciated our interior design. We look forward to welcoming you back soon!

10/10 Excellent

radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again. Clean, friendly staff, updated rooms. Great experience overall.
Stayed 1 night in May 2024
Response from Katharina from Novotel Munich Airport on 19 May 2024
Dear Radu,We're thrilled to hear that you had such a positive experience during your stay with us! Providing clean and updated rooms, along with friendly staff, is our priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the airport and wonderful breakfast buffet with hot and cold options.
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 19 May 2024
Dear Bettina,We're thrilled to hear that you found our location convenient for accessing the airport and that you enjoyed our breakfast buffet with its variety of hot and cold options. Ensuring our guests have a seamless and enjoyable experience is our priority, and we're glad we could provide that for you. Thank you for sharing your positive feedback, and we hope to welcome you back again soon!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location to get to the airport and great breakfast buffet with hot and cold options.
Stayed 1 night in Apr 2024
Response from Luisa from Novotel Munich Airport on 19 May 2024
Dear Bettina,We're thrilled to hear that you found our location convenient for accessing the airport and that you enjoyed our breakfast buffet with its variety of hot and cold options. Ensuring our guests have a seamless and enjoyable experience is our priority, and we're glad we could provide that for you. Thank you for sharing your positive feedback, and we hope to welcome you back again soon!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus is so easy and convenient. The breakfast was really good with so many options. Really couldn’t have been better. Thank you.
Stayed 1 night in May 2024
Response from Luisa from Novotel Munich Airport on 19 May 2024
Dear Glen,We're delighted to hear that you found the bus service convenient and that you enjoyed our breakfast offerings! Providing a seamless experience for our guests is always our goal, and it's wonderful to know that we met your expectations. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Peter, Riva

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is the perfect place to spend a couple of hours before our flight."
Stayed 1 night in Apr 2024
Response from Katharina from Novotel Munich Airport on 19 May 2024
Dear Peter,thank you for the great review. We are glad to hear that we were the perfect place before your flight.Best wishesKatharina from Novotel Munich Airport

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great being so close to the airport - although it’s not really walkable as there is a highway you need to go down to get to the airport. There is a local bus which stops right outside and takes you to both terminals which is convenient. The room was very nice with really modern furniture and fittings and amenities. They also give you complimentary coffee and tea and chocolate in your room as well as a small breakfast that is available very early for even the earliest morning flight out of Munich.
Stayed 1 night in May 2024
Response from Katharina from Novotel Munich Airport on 9 May 2024
Dear Louise,We're glad to hear that you enjoyed our convenient location near the airport and found our amenities to your liking. It's great that you appreciated the modern furnishings and the complimentary coffee, tea, and chocolate in your room. We strive to provide a comfortable and convenient stay for our guests, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for layover
Stayed 1 night in Apr 2024
Response from Katharina from Novotel Munich Airport on 6 May 2024
Dear Aiko, thank you very much for this great review. See you next time.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re planning a flight, especially an early flight out of Munich. 5 minute bus ride to Terminals. We stayed in Central area of Munich for a few days, but had an early flight out on outer last day, so this hotel was convenient and very clean with a restaurant inside.
Stayed 1 night in Apr 2024
Response from Luisa from Novotel Munich Airport on 6 May 2024
Dear Manuel, thank you for this great review. We hope you had a pleasant flight. See you on your next Munich Trip.

10/10 Excellent

Kiruba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel. Stayed for a night during layover. Spotless rooms and modern amenities. Super classy decor. Very close to the airport as well.
Stayed 1 night in Apr 2024
Response from Katharina from Novotel Munich Airport on 6 May 2024
Thank you very much for your feedback. Hope to welcome you soon again.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet, very clean, and very convenient for getting to an early flight atvthe Munich airport. Would stay there again.
Stayed 1 night in Apr 2024
Response from Katharina from Novotel Munich Airport on 6 May 2024
Dear Susan, thank you very much for your review. We hope to be able to welcome you next time.

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for accessing nearby Munich airport.
Stayed 1 night in Apr 2024
Response from Katharina from Novotel Munich Airport on 6 May 2024
Thank you for your great feedback.

8/10 Good

Geoff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place for business travel.
Stayed 2 nights in Apr 2024
Response from Katharina from Novotel Munich Airport on 6 May 2024
Dear Geoff, thank you very much for your review. We hope to be able to welcome you next time.

2/10 Terrible

vrushali, peoria

Stayed 1 night in Mar 2024
Response from Katharina from the Novotel Munich Airport on 6 May 2024
Dear Vrushali, We're truly sorry to hear that your experience did not meet your expectations. It’s important to us to get things right. Could you please share more details about what could have made your stay more enjoyable? Thank you for choosing our hotel, and we hope to have the opportunity to welcome you again and deliver a better experience.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa vom Novotel Munich Airport on 29 Mar 2024
Lieber Martin,vielen Dank für dein positives Feedback!Wir hoffen dich bald wieder bei uns begrüßen zu dürfen und dich dann voll und ganz überzeugen zu können.Mit herzlichen GrüßenLuisa vom Novotel Munich Airport

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Biggest issue was finding where Bus 635 location for pickup was. Luckily after reading the information on the card from the hotels, a taxi driver told to where to find it. The hotel was great from cleanliness and space wise. The breakfast was great.
Stayed 1 night in Mar 2024
Response from Katharina from Novotel Munich Airport on 25 Mar 2024
Dear Heather, thank you for your feedback. We apologize for the inconvenience you experienced in finding the location for Bus 635 pickup. However, we're glad that a taxi driver was able to assist you after reading the information provided on the hotel card.We're delighted to hear that you found our hotel great in terms of cleanliness and space. It's also wonderful to know that you enjoyed the breakfast.Despite the initial challenges, we hope you had a pleasant stay overall, and we look forward to welcoming you back soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 18 Mar 2024
Dear Rita,Thank you so much for your feedback.We hope to welcome you again soon!Best regards,Luisa from Novotel Munich Airport

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 18 Mar 2024
Dear Francisco,Thank you so much for your feedback!We hope to welcome you soon!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Taking taxi would be around Euro 10 to 15
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 13 Mar 2024
Dear Wendy,Thank you so much for your kind feedback.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

4/10 Poor

Francisco

Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 31 Mar 2024
Dear Francisco,thank you for your rating about your stay at Novotel Munich Airport.We apologize for not meeting your expectations during your stay and hope that we can fully convience you next time.Please feel free to send us your feedback so we can improve our services.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Shelbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very spacious and clean, complimentary mini bar in the room and coffee in the lobby were plusses! The sauna was an awesome experience. The restaurant in the hotel has very limited options, menu definitely should be expanded. Overall a great stay!
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 8 Mar 2024
Dear Shelbie,Thank you so much for your kind review and feedback.We are happy to hear that you liked the complimentary mini bar & coffee.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel. Very friendly staff. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 8 Mar 2024
Dear Kristoffer,Thank you so much for your kind feedback.We hope to welcome you back soon!With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luisa from Novotel Munich Airport on 8 Mar 2024
Dear Martin,Thank you for your kind feedback.We hope we fully convience you next time!With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable and close to airport
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Kimberly,thank you so much for your kind feedback!We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

JINNIAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi is pretty good!
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Jinniao,thank you for your feedback about your last stay at Novotel Munich Airport.We hope to welcome you soon again!Luisa from Novotel Munich Airport

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024
Response from Luisa vom Novotel Munich Airport on 3 Mar 2024
Lieber Marcel,vielen Dank für dein tolles Feedback!Wir hoffen dich bald wieder begrüßen zu dürfen.Mit herzlichen GrüßenLuisa vom Novotel Munich Airport

10/10 Excellent

Charlotte

Liked: Amenities
This hotel is excellent, very new and beautiful! It is very close to the Munich airport and the shuttles which are right in front of the Novotel run every 10 minutes to and from the airport. In addition the shuttle also brings you to a big shopping center and to Freising the old town with great restaurants and fabulous boutique shops. All in all a great place.
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Charlotte,thank you so much for your kind feedback!We hope to welcome you again soon.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

TYSED

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Tysed,cheers! And thank you for your kind feedback!We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Tiberiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Tiberiu,thank you so much for your kind feedback!We hope to welcome you back soon!With kind regardsLuisa from Novotel Munich Airport

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport hotel.
Good hotel, nice to have chocolate and water bottles in the room. Tap water taste is weird and should be avoided. Bed very comfy. Staff a delight. Bus stop outside hotel takes you straight to the airport and runs regularly.
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Daniel,Thank you so much for your kind feedback!We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

DEVIN

Travelled with family
Liked: Amenities
Ana was awesome at the reception desk!
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Devin,thank you so much for your kind feedback!Of course we will forward your review to Ana and hope to welcome you again soon!With kind regards,Luisa from Novotel Munich Airport

2/10 Terrible

Claus, Jefferson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to cancel this reservation for 2 days. I knew I was traveling home one day early and did not need the hotel. No one available at Expedia and the hotel would do nothing outside of expedia. I even stopped at the hotel personally on my way out.....NEVER AGAIN
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 8 Mar 2024
Dear Claus,Thank you for reaching out. We appreciate your understanding. However, since your reservation was made through Expedia, we don't have direct access to modify bookings. In this case, we recommend contacting the booking portal directly. They will get in touch with us, and together, we can explore potential options for adjustments based on availability and any applicable policies.We hope to welcome you again in the future.With kind regards,Luisa from Novotel Munich Airport

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stop over for the airport
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Nick,thank you so much for your kind feedback.We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limit food options
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Tony,thanky you for your review.We currently are working on a new menu at our restaurant "The Flave of Munich". We hope that we can convience you fully next time.Luisa from Novotel Munich Airport

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Luisa vom Novotel Munich Airport on 3 Mar 2024
Liebe David,vielen Dank für dein Feedback!Wir hoffen dich bald wieder begrüßen zu dürfen und dich dann voll und ganz überzeugen zu können.Mir herzlichen GrüßenLuisa vom Novotel Munich Airport

10/10 Excellent

alina-valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, easy access by bus, very close to the airport and train station
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 3 Mar 2024
Dear Alina-Valeria,thank you so much for your kind feedback.We hope to welcome you soon again!With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Claus, Jefferson

Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 29 Mar 2024
Dear Claus,Thank you so much for your kind feedback!We hope to welcome you soon again.With kind regards,Luisa from Novotel Munich Airport

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Novotel I have stayed in. Liked the organic coffee and for the low impact recyclable razor and toothbrush I had to request for my unplanned overnight stay (thanks KLM..) Lovely quiet and comfortable room
Response from Luisa from Novotel Munich Airport on 13 Feb 2024
Dear Gerald,Thank you for your wonderful feedback! We're thrilled to hear that your stay with us was the best experience at a Novotel. We're pleased that you appreciated the organic coffee and our efforts toward sustainability with recyclable amenities. It's great to know you enjoyed the quiet and comfortable room. We look forward to the opportunity to welcome you back for another exceptional stay in the future.With kind regards,Luisa from Novotel Munich Airport

2/10 Terrible

Martin

Stayed 1 night in Jan 2024
Response from Luisa vom Novotel München Airport on 13 Feb 2024
Lieber Martin,vielen Dank für deine Bewertung.Wir bedauern, dass wir deine Erwartungen nicht erfüllen konnten und hoffen dich dennoch einmal wieder begrüßen und dann voll und ganz überzeugen zu können. Lass uns gerne wissen, wie wir deinen nächsten Aufenthalt besser gestalten können.Mit herzlichen GrüßenLuisa vom Novotel München Airport

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Free coffes and transportation. Room great
Stayed 1 night in Feb 2024
Response from Luisa from Novotel Munich Airport on 6 Feb 2024
Dear Ricardo,thank you so much for your kind feedback!We hope to welcome you again soon.Best regards,Luisa from Novotel Munich Airport

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Katharina vom Novotel Munich Airport on 28 Jan 2024
Hallo Gilbert, danke für das positive Feedback. Bis zum nächsten Mal.

10/10 Excellent

Nisha

Stayed 1 night in Jan 2024
Response from Katharina vom Novotel Munich Airport on 20 Jan 2024
Hallo Nisha, danke für dein tolles Feedback.

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Couldn’t control room temp
I was so hot and uncomfortable in my room all night. I turned the fan all the way up and thermostat all the way down but it didn’t even make a difference. Room was still hot and stuffy and I couldn’t open the windows.
Stayed 1 night in Jan 2024
Response from Luisa from Novotel Munich Airport on 8 Jan 2024
Dear Kerry,Thank you for sharing your feedback regarding your recent stay at Novotel Munich Airport. We sincerely apologize for the discomfort you experienced with the temperature in your room. Your comfort is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate you bringing this matter to our attention, and we will investigate the issue with the air conditioning system to ensure that it functions properly.We truly value your feedback as it helps us identify areas for improvement, and we hope you will give us another opportunity to provide you with a more comfortable stay in the future.Kind regards,Luisa from Novotel Munich Airport