4/10 Poor
Tuyen
Travelled with group
2 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location: 2/5 close to Train station so very convenient but the area is dirty, noisy with lots of homeless people. There are lots of people who sit outside the hotel to smoke. I didn't feel safe in the area as a girl. Lots of restaurant and shopping close by.
Service: 2/5 check in time was at 3pm, we came at 6pm and they said they gave away our room already. The room which I reserve and fully paid for months in advance. What make it worse was the staff was not apologetic at all. I was down graded to a much smaller room. When ask what is the price difference since my original room cost more she said she was not sure.
Room on 1st floor : 1/5 it is clean, tiny, and LOUD. I am a very small girl and I have a hard time moving around in this room. There was no space for luggage at all. Worst is how loud it is through the whole night. I can hear everyone outside while they smoke infront of the hotel. I heard F**k you screaming at 2 am. I hear drunk people screaming at 3 am. The bed was very comfortable but the loud noise outside make it impossible to have a good night sleep. The shower is see through so not a good room for friends and family.
Room on 3rd floor: 4/5 it was clean, quiet and bigger. Only thing is the shower was see through from the bed. Not a good place to book with friends or family unless you are ok with showering nake infront of them. There was no curtains to cover.
Breakfast 5/5: absolutely delicious and staff was wonderful.
Tuyen
Stayed 2 nights in May 2024