Exterior

Reviews of Hotel Regal Enclave

3 out of 5
Hotel Regal Enclave
4th Road, Near Khar Market, Khar West, Mumbai, Maharashtra

Reviews

8.0

Very good

Rating 10 - Excellent. 63 out of 164 reviews" "
Rating 8 - Good. 59 out of 164 reviews" "
Rating 6 - Okay. 26 out of 164 reviews" "
Rating 4 - Poor. 11 out of 164 reviews" "
Rating 2 - Terrible. 5 out of 164 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Puneet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean property ..great buffet
Stayed 1 night in Mar 2024

10/10 Excellent

ANUSHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay
Stayed 2 nights in Nov 2023

8/10 Good

patrick

Liked: Cleanliness
Many street people and beggers no pool like was mentioned
Stayed 10 nights in Aug 2023

10/10 Excellent

Gayatri R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Regal Enclave. The rooms are very comfortable and the bed was really excellent.The staff is also very nice, eager to please. The free breakfast every day was excellent. They have a variety of dishes daily and an omelet station too. They also offer pickup and drop off to the airport; previously it was free but now they charge for the pickup. The only cons to this hotel is it needs to be updated. The bathrooms especially you can notice the age of the property. The sinks leaked and was cracked. Also more electrical outlets in the room would be good. Another thing is the location although convenient is not the best as its close to Khar station which is dirty, but well you get used to it! Some nights were noisy as there were bands outside playing music loudly.(not the fault of the hotel). Its better to get a room on the higher floors.All in all we had a very pleasant stay! Would recommend.
Stayed 11 nights in Mar 2023

8/10 Good

Sireesh

Travelled with family
Liked: Staff & service, property conditions & facilities
The property as such is good and staff is great and facility is good. The food is also good.
Stayed 4 nights in Mar 2023

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service as always
Stayed 1 night in Mar 2023

8/10 Good

bhavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good

6/10 Okay

Elizabeth Ann

Liked: Staff & service

4/10 Poor

Bhavapriya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel staff promptly picked me up as promised after I landed at Chatrapathi airport at 2am. None of the electric outlets worked and was coming apart. There was bunch of kids who stayed next dorr to me on the 6th floor--made huge noise and were banging on the wall playing at 2 in the morning. Hotel took action when I compalined tho...But still :(
Stayed 2 nights in Sep 2022

6/10 Okay

Prashant

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice & so was the room. But the customer services sucks, for every issue i had to call room service & front desk so many times. The front desk lady was very rude & in the hospitality business the front desk staff is key, she made me feel unwanted guest. Even though the hotel is nice, rooms are nice & it's in a nice location i will never stay there & would not recommend it to anyone.
Stayed 1 night in Aug 2022

8/10 Good

Chelcie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not end up staying here although I booked this location. I was brought to the Executive Enclave instead. Food was good and room was clean although the walls were very thin I lucked out with a corner room so I had less challenges than if I'd been in the center of the hallway. However when there were repairs or loud guests at night I heard everything. I would stay here again in a pinch but I think I got a smaller room than what I was booked for
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Decent but lacking
Extremely dated interiors and furnishings but convenient location.
Stayed 1 night in Mar 2022

6/10 Okay

Bizuwork

Stayed 2 nights in Nov 2021

10/10 Excellent

baljit

Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I meant to stay for two nights. But with flight delay only had an overnight. My sister was impressed with the service. Able to answer questions in a timely manner and took care of luggage without being requested.
Stayed 2 nights in Mar 2020
Response from Mervyn J. Fernandes on 12 Mar 2020
Dear Guest, Greetings and a grateful thank you for Hotel Regal Enclave ! We appreciate your invaluable comments and feedback. We hope to see you,soon! Regards,

10/10 Excellent

Anar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
My stay was very comfortable at the royal enclave. It was our first time in Mumbai and we had a complimentary ride pickup from the airport. Ramkumar, was holding up our sign and we were driven in a big comfortable car by him. Upon arrival to the hotel we were served with fresh cold drinks and offered chai as well( all complimentary) Our room was cleaned everyday. Manages; Nimesh and Sachin attended to all our questions and made our stay very comfortable. Not to forget Raju who was great at what he does at the restaurant. Breakfast had lots of choices;We were made hot to order English breakfasts as well as Indian choices if we preferred. We had a mix of both which was very tasty.
Stayed 1 night in Feb 2020
Response from Mervyn J.Fernandes on 18 Feb 2020
Dear Anar, Greetings from Hotel Regal Enclave ! Loved your invaluable comments & feedback regarding your stay. Thanks for choosing us,appreciate it.

10/10 Excellent

Riddhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly comfortable Stay. Awesome.
Great Stay
Stayed 1 night in Feb 2020
Response from Mervyn J.Fernandes on 13 Feb 2020
Dear Guest, Greetings from Hotel Regal Enclave ! Thanks for your valuable feedback.We appreciate it. Regards,

8/10 Good

Alex, Bronx NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was very easy and friendly. I sent a message that I would be arriving late just to make sure the room would not be filled and they showed up to pick me up ... it was unexpected but very nice. The breakfast buffet was amazingly neat clean and very good .. Staff was very good my only issue was the surrounding area.
Stayed 3 nights in Feb 2020
Response from Mervyn J.Fernandes on 11 Feb 2020
Dear Alex, Greetings from Hotel Regal Enclave ! Thanks for your invaluable feedback.We,appreciate it. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Mervyn J.Fernandes on 11 Feb 2020
Thanks for your 4* rating.Appreciate it. See you,soon !

10/10 Excellent

Audrey, Seychelles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 15 days since I had to have an eye operation at a hospital nearby. The staff were very accomodating and did their best to cater to our needs. On the 2nd day we were upgraded to a bigger more comfortable room! Overall the hotel is very clean, food was great, and service was excellent! Hope to be back again next year!!
Stayed 13 nights in Jan 2020
Response from maria on 6 Feb 2020
Thanks for staying with us.We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place. Staff are Nice ! Its pods, or micro beds. It was clean, have room services. I would go back
Stayed 1 night in Jan 2020
Response from Mervyn J.Fernandes on 21 Jan 2020
Dear Guest. We appreciate your invaluable feedback on your stay at the hotel. Looking forward to host you,again,soon !

10/10 Excellent

Gulab r

Stayed 15 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed in a room that overlooked the street. Was kept awake by loud dance music from a neighboring club or bar until 2 in the morning.
Stayed 1 night in Dec 2019
Response from Regal Enclave on 9 Jan 2020
Dear Guest, Greetings from Hotel Regal Enclave ! Deeply regret the inconvenience caused to you by loud dance music from a neighboring club or bar,which is beyond the hotel's control.

8/10 Good

Kirit

Liked: Staff & service
Nice hotel
Good
Stayed 5 nights in Dec 2019
Response from Mervyn J.Fernandes on 12 Dec 2019
Dear Guest, Thank you for your valuable feedback regarding your stay at the hotel.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Accommodation not as expected when compared to the gallery pictures in expedia, clumsy location with no car parking inside the hotel arena , room and bed was too small for a deluxe booking , breakfast was of low standard. Needs a lot of improvement.
Stayed 3 nights in Nov 2019
Response from Reservations Team on 10 Dec 2019
Dear Guest, Greetings from Hotel Regal Enclave ! Regrets and sincere apologies about your unpleasant stay. The rooms in the gallery are the same in reality. The expedia booking portal mentions no parking inside premises and room & bed of normal standrds. Nevertheless,disheartened to have caused great inconvenience to you & your stay. Regards,

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019
Response from Manager on 17 Dec 2019
Thank you,for choosing Regal Enclave & your valuable feedback regarding your stay. Hope to see you,soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Mervyn J Fernandes on 1 Nov 2019
Dear Guest, Thanks for your numeric rating of 5 out of 5. Really appreciate it. Regards, Reservations Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Mervyn J.Fernandes on 10 Aug 2019
Thank you,for your valuable feedback about your stay. See you,soon !

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
for every question thing we asked hotel people, they said we can't do anything as you booked this hotel from Expedia.so not worth it.
Stayed 3 nights in Jun 2019
Response from Mervyn Fernandes on 20 Jun 2019
Dear Guest, Thank you,for your valuable feedback. Kindly elaborate with more details regarding your stay & your requests to staff to understand the matter clearly.

10/10 Excellent

Milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Mervyn Fernandes on 17 Jun 2019
Dear Milind, Thank you,for choosing the Regal Enclave ! Appreciate your valuable feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Mervyn Fernandes on 17 Jun 2019
Dear Guest, Thank you,for your valuable feedback. See you,soon !

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Reservations on 18 May 2019
Dear Guest, Greetings from Hotel Regal Enclave. Thank you for your valuable feedback and we are glad to know that you enjoyed your stay. Have a great weekend and hope to be at your assistance soon. Regards

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019
Response from Mervyn J.Fernandes on 11 Apr 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and they try to do their best to help
Stayed 3 nights in Mar 2019
Response from Mervyn J.Fernandes on 11 Apr 2019
dear guest, greetings from hotel regal enclave ! thank you,for your valuable feedback on your stay. Delighted that you found the staff friendly & helpful. Regards,

10/10 Excellent

Magdy, Cairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff tries to do their best to help and please us and they are friendly.
Stayed 3 nights in Mar 2019
Response from Mervyn J.Fernandes on 21 Mar 2019
Dear Magdy, Greetings from Hotel Regal Enclave ! Thank you,so much,for your valued feedback. Your comments will be shared with all of the staff and I'm sure they'd be delighted. Guest satisfaction is of utmost importance to us. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Except Locality, otherwise everything was excellent.
Stayed 4 nights in Feb 2019
Response from Mervyn J.Fernandes on 22 Feb 2019
Dear Guest, Greetings from Hotel Regal Enclave ! Thank you,very much,for your valuable review. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents stood here for three nights while US visa interview process. They are very much satified with the property permises and service and cleaniness. And on top of that they liked room so much they preferred staying inside room insteam of going outside in their free time. I highly recommend this property.
Stayed 3 nights in Jan 2019
Response from Mervyn J.Fernandes on 3 Feb 2019
Appreciate your valuable feedback. Your comments will be shared with our staff. Look forward to hosting your parents,again. Sincerely

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personal and friendly service.
Previously stayed at 5 Star hotels in BKC but found the service here much better and friendlier. Rooms are good size and the gym and swimming pool a 5 minute walk down the road but really enjoyed mixing with local people using the facilities. If you want something more personal and informal than the 5 star offerings I would thoroughly recommend this hotel. Much more to do in the area than BKC too.
Stayed 5 nights in Oct 2018
Response from Sam on 24 Oct 2018
Dear Sir, Greetings! Thanks for your valuable review hope you have enjoyed you entire stay with us,thanks for the appreciation of personalised service and facilities,Hope to see you again for a pleasant and comfort stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sam on 17 Oct 2018
Dear Sir, Thanks for your review, like to see you again at Regal Enclave for a pleasant stay

10/10 Excellent

Komal, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Regal Enclave was the perfect Mumbai’s suburban location for wedding shopping! All areas of The suburbs are a less than 15-20 mins away and walking distance to great restaurants. Daily breakfast included way always a highlight of mine and my family’s trip! The staff was very friendly and helpful! My only critique of my experience at Hotel Regal Enclave is that I do think it is always wise to enforce a No Smoking Rule in hotel sleeping rooms. Overall good trip! Thanks for the hospitality!
Stayed 16 nights in Jun 2018
Response from Sam on 25 Oct 2018
Dear Komal, Greetings from Hotel Regal Enclave! Thanks for your wonderful review about your wonderful stay with us,thanks for all the compliments regarding the breakfast,service staff, hope to see you soon . Thanks Samson

10/10 Excellent

Ashwin, Vadodara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very helpful staff
My parents stayed here for 3 nights during heavy rain in Mumbai. Hotel staff was very helpful and accomodated their dietary needs. Breakfast was really nice.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport and clothing shops
Good location, close to the shops and a wide selection of restaurants in the area. Room was clean. Can be noisy though because of the traffic on the street.
Stayed 3 nights in Jan 2018
Response from Mervyn Fernandes on 16 Feb 2018
Dear Guest, Thanks for your comments and feedback on your stay at the regal enclave hotel. Thank you,very much,for your compliments on the location,clean rooms etc.. Quite a few rooms have been made sound proofed and the rest are getting done. Inconvenience caused is regretted. We hope to see you soon !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very friendly staff
Only downside is there is not much to roam around of restaurants within walking distance. Hotel restaurant is very good.
Stayed 2 nights in Jan 2018
Response from Guest Relations Manager on 2 Feb 2018
Dear Guest, Greetings from Hotel Regal Enclave,Mumbai ! Thank you,for sharing your stay experience at the hotel. Your comment on the hotel restaurant being very good will be shared with concerned staff members. Thank you,for choosing us ! Regards, Mervyn Fernandes

10/10 Excellent

Nisreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and caring
Was straying in a deluxe room with two of my siblings room is just by enough for 3 single beds. They don’t do queen beds.. I would stay here again!
Stayed 4 nights in Jan 2018
Response from Guest Relations Manager on 2 Feb 2018
Dear Nisreen, Appreciate your review and comments. Some guest rooms have queen beds as well meant for 2 occupants. Thank you,for promising to stay with us,again. We would be delighted to host you. Warm regards, Mervyn Fernandes

8/10 Good

KH, Sydney

Close to the airport
Any floor but the first would be best. Rooms 101 and 102 can here all the clatter from the kitchen - tried closing the hallway door to no avail (Tip: run the air conditioning all night to drown out the noise). Room was clean and comfortable (view not existent). Not far from Khar Road Station and Mumbai University. Shower was clean - on the small side, but fine. Breakfast buffet was included; breakfast cereals, indian dishes, fruit salad - from the three breakfast that I ate there was some variation is the dishes. The kitchen does a good job. Wifi worked, was free and of good quality. The transfer to international airport at 6am was outstanding. Very efficient. Staff are fine as well - not rude or unpleasant. If needing to fly from Mumbai again and need accommodation, this hotel will do fine (floor 2 or above).
Stayed 3 nights in Dec 2017
Response from Sam on 23 Jan 2018
Dear Sir, Greetings! Thanks for the Review what you have experience during your stay,as per the noise on the 1st floor we will soon rectify and do the needful asap, rest hope you liked the breakfast and the service,Hope to see you soon back at Regal Enclave again for wonderful stay with us . Thanks Samson

6/10 Okay

reetsingh

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast below average
Average stay - some basics missing such as toilet paper and lack of options in terms of tv channels. Food at the resto was nice but the breakfast choice needs to be improved badly.
Stayed 3 nights in Dec 2017
Response from Sam on 23 Jan 2018
Dear Sir, Greetings!During you stay you felt we are lacking of few things as you mentioned in the review and also the breakfast, we see to that next of your visit you will find the correction has been done and hope to see you back on your next visit to mumbai . Thanks Samson

8/10 Good

Bhargav, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was more than satisfactory during my stay. Hotel staff was very helpful, room was cleaned before our arrival.
Stayed 1 night in Nov 2017

10/10 Excellent

Khia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Mumbai
The team were courteous, kind and attentive. I tried three different hotels during my stay in Mumbai and Hotel Regal Enclave was by FAR the best.
Stayed 1 night in Nov 2017

10/10 Excellent

Deborah Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and Wonderful staff!!
The staff was amazing...just wonderful. I need translation many times..they were so sweet and kind and helpful. They couldn't so enough for us. I highly recommend this hotel. It was clean comfortable and typical.old worldy Indian style. We had a huge room with street views and bay windows. They even gave us 2 free rides in their hotel car as a bonus!! Very very happy with them. Food was wonderful and very reasonably priced! The area is fine...very local with food markets and lots of life. Very central to Hill Road for shopping(rickshaw ride away) and central to what we needed- a visa office.
Stayed 2 nights in Aug 2017
Dear Ms.Kerry, Greetings from Hotel Regal Enclave,Mumbai ! Hope you are doing well! Thank you,very much,for a wonderful and delightful review of your stay in our hotel. We,really,appreciate it ! See you,soon. Sincerely, Mervyn Fernandes

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good for family stay and safe hotel niceeeeeeeeeeeeeeeeeeereeeeeeeee
Stayed 1 night in Jul 2017
Response from regalenclave on 26 Aug 2017
dear guest, Greetings from Hotel Regal Enclave,Mumbai ! Thank you,for an appreciative feedback of your stay at Regal Enclave. Hope to see you,soon ! Regards, Mervyn Fernandes