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Reviews of Hotel New Bengal

2 out of 5
Hotel New Bengal
B Sitaram Building, Dr. DN Road, Near Crawford Market, Mumbai, Maharashtra

Reviews

5.6
Rating 10 - Excellent. 4 out of 105 reviews" "
Rating 8 - Good. 31 out of 105 reviews" "
Rating 6 - Okay. 27 out of 105 reviews" "
Rating 4 - Poor. 17 out of 105 reviews" "
Rating 2 - Terrible. 26 out of 105 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ramdass

Stayed 3 nights in Feb 2024

8/10 Good

MAHABUB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from zubair momin on 22 Aug 2023
Greetings from hotel New Bengal. We are pleased to receive your review. our location makes it very convenient for our guests and we are glad that it added value to your stay. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

6/10 Okay

MAHABUB

Travelled with family
Stayed 4 nights in Jul 2023
Response from zubair momin on 22 Aug 2023
Greetings from Hotel New Bengal. We are pleased to receive your review. It feels good to realise that you liked our hotel and very happy to peruse your positive comments about the same. Looking forward to serve you again. Thank you.

10/10 Excellent

lenslood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Are stay was amazing and we will be back
Stayed 1 night in Jan 2023
Response from Zubair momin on 2 Feb 2023
Greetings from Hotel New Bengal. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

2/10 Terrible

AMIR

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky room , wrak internet ....
Stayed 7 nights in May 2022
Response from zubair on 29 Oct 2022
dear guest,Greetings from Hotel New Bengal, Thank you for your review, We are very sorry for inconvenient caused to you. Our guest never faced any issue such as. Whenever there is room available we provide the room to the guest.Its an exceptional case that you came in and the room were not available.Hope to serve you again in near future.regardszubair

6/10 Okay

Amit, Pune

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent location but aged room
Before I start I must mention that I stayed in this same hotel 10 years back. That was too from recommendation from one of my family member who was a regular visitor here. Back in 2008, when I stayed I was very much pleased with the room and service. To add to that, the location is amazing. You are in the heart of the city, close to CST and fort area. So when in 2018 I again planned to come to Mumbai for a short trip, I didnt have to look for hotels. I knew where I am going to stay. But this time I got disappointed with the hotel. The rooms do not seem to get maintained properly. I was given a room with broken chair and bathroom door knob. But still there are things to praise for. They are very particular about your address proof for safety reasons. I had to show my marriage certificate to prove that mg companion is my spose. One more thing is included breakfast. So overall, this is in a nice location but if I come again, I will stay somwhere else. You can still book your room here if you want to take advantage of the location but dont expect the rooms to look what you see in their website.
Stayed 1 night in Feb 2018
Response from Hussain khan on 1 Mar 2018
Dear Mr Amit, Greetings from Hotel New Bengal,Mumbai !!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel..

8/10 Good

Tiga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and clean hotel in a great bazaar location.
Cleanliness of room and bathrooms is very good. Great location near Crawford market. Also very close to the VT train station (now CSTM). Standard room I stayed in is quite small, just the bed and a few extra feet of space, but I was travelling alone for business so that was all I needed.
Stayed 2 nights in Dec 2017
Response from Hussain khan on 23 Dec 2017
Dear Tiga, Greetings from Hotel New Bengal !!! Thank you for booking with us, and thank you so much for candid review of your recent stay at our hotel. We are glad to read that you have a wonderful time at our hotel. We are happy to say that we can serve you better for next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel i’ve Stayed at in the last 5 years
Terrible. Reception staff were unfriendly. The room was dirty. We booked two single beds but were forced into a double bed (as no room as two single beds). This was not worth the price payed. Avoid at all costs.
Stayed 1 night in Nov 2017
Response from Hotel New Bengal on 26 Sept 2018
Greetings from Hotel New Bengal, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

2/10 Terrible

Maksim, Moscow, Russia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel in Mumbai
We arrived at the hotel NEW BENGAL in Mumbai at 13 Jan 2017. I booked 3 rooms for 2 nights from 13 Jan until 15 Jan. But at the reception staff immediately told to me that they can give us the rooms only for one night, even though we paid for two nights. To my question "why ?" they said, that I made a reservation via Expedia, paid to Expedia, so I must call and ask to Expedia. And hotel is full booked for second night. I said that Expedia payd to hotel for two nights, but they told to me, that they not received any money. As a result, in the morning 14 Jan we were evicted, but were allowed to leave the luggage until the evening because in the evening can be vacant rooms. It was free. In the evening we were offered the cheapest rooms. This rooms were not the ones for which we paid, and the cheapest (I have photo). It was also asked to pay for the towels because in these rooms we must pay for the towels. When I said that I payd for the more expensive rooms, we were given towels free.
For this room i paid more than 30 USD for 1 night
Shared toilet
Response from Hotel new Bengal on 26 Sept 2018
Greetings from Hotel New Bengal, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

4/10 Poor

fehmi, manchester

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive hotel for no value for money
I paid lot money online booking and room was different on website but when checked in, i was been allocated to very different room at dark corner. Bed sheet was not clean at all. Pillows so dirty. Will not suggest to any one for this hotel.
Response from Hotel New Bengal on 9 Aug 2017
Dear Fehmi, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that the rooms are that you have been given the same room which you booked for, please check the name of the room which you saw online. Please feel for any assistance. Regards Hotel New Bengal

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All cover, no book
The Hotel New Bengal looks quite nice in photographs and even not too disastrous from the exterior. The foyer is well kept and there is a functioning lift and the rooms are air conditioned. It is a far stretch from living on the street but not what you would call a hotel. There is a lot of exposed wiring, much exposed construction relic (rubble, brinks, concrete bags etc) and many of the rooms are only 3/4 length walls. The hygiene of the bathrooms, especially the shared washrooms is highly questionable and although the porter staff are very friendly and helpful, the staff at reception are very disinterested in you and many extra charges and tips pop up unexpectedly. I didn't feel safe leaving valuables in the room so I brought all things of worth with me on daily outings.
Response from Hotel New Bengal on 9 Aug 2017
Dear Sir/Ma'am Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

Viv Scott, Mumbai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location for real India area.
Local area. Market 200 yards away. resturants and cafe's on the doorstep. Not tourist area therefore no begging and touting. Next to railway station. School of Art and crafts. Taxi's outside. Lots of street activity.
Response from Hotel New Bengal on 5 Aug 2017
Dear Scott Greetings from Hotel New Bengal !!! We thank you for booking with us. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

Charley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
I would advise staying somewhere else. It's just not a nice place, there were cats in the third floor hallways and the first flood was still being built. When I arrived they put me in a really low grade room even though I'm pretty sure I booked something better. They did try and put me in a better room but at a cost. The whole thing just wasn't a pleasant experience, find somewhere else, your better off.
Response from General Manager on 2 Nov 2016
Dear Guest, We regret to know that you had a bad experience with the hotel. The entire property is being refurnished to gain total guest satisfaction. We have also hired a much more efficient and professional staff to take care of our guests. We urge all our guests to get in touch with our customer care if they happen to face form of issues during their stay with us so we can provide an immediate solution. Do consider us when you travel next and we hope to give you a better quality service when you visit us. Regards

10/10 Excellent

Susanna

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
My house away from home
Response from General Manager on 2 Nov 2016
Dear Guest, Thank you for your review we hope you visit us again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good experience
Didn't stay myself but booked for my relatives. It's thier feedback
Response from Manager on 2 Nov 2016
Dear Guest, We regret to know that you had a bad experience with the hotel. The entire property is being refurnished to gain total guest satisfaction. We have also hired a much more efficient and professional staff to take care of our guests. We urge all our guests to get in touch with our customer care if they happen to face form of issues during their stay with us so we can provide an immediate solution. Do consider us when you travel next and we hope to give you a better quality service when you visit us. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
My stay was great ask them for their new room at the back.
Response from General Manager on 2 Nov 2016
Dear Guest, Thank you for your review we hope to see you again. Regards

6/10 Okay

fehmida, UK

Liked: Staff & service
Disliked: Room comfort
Nice hotel for location wise
Single rooms are very expensive, although conditions are not very good.Some are bit smelly and plug power not working.They are broken. wi fi does not work great.
Response from Manager on 4 Nov 2016
Dear Guest, We regret to know that you had a bad experience with the hotel. The entire property is being refurnished to gain total guest satisfaction. We have also hired a much more efficient and professional staff to take care of our guests. We urge all our guests to get in touch with our customer care if they happen to face form of issues during their stay with us so we can provide an immediate solution. Do consider us when you travel next and we hope to give you a better quality service when you visit us. Regards

6/10 Okay

Grace, UK

Liked: Cleanliness, staff & service
Great budget hotel in Mumbai
Staff very helpful when we needed to have our rooms together with outside space. Breakfast included in the price,served nextdoor in a cafe and was really nice good choice including eggs. Good location for CST station,Crawford Market.
Response from Manager on 2 Nov 2016
Dear Guest, Thank You for your review and we hope to see you again. Regards

8/10 Good

Verified traveller

Liked: Staff & service
Excellent location for Crawford Market and CST
Staff very helpful. Needed 2 rooms next door to each other and this was accomplished without ant fuss. Ideal for train station and easy taxi to various places in Mumbai. Good budget hotel with breakfast and a great restaurant. Balconies also gave opportunities for people watching as well as socialising
Response from Manager on 2 Nov 2016
Dear Guest, Thank You for your review and we hope to see you again. Regards

4/10 Poor

John, Ann Arbor, Michigan

Disliked: Staff & service, property conditions & facilities, room comfort
Overpriced and Charmless
The hotel is relatively clean, the Wi-Fi was adequate, and the neighborhood was interesting for me. A woman alone might find it unsafe after dark. I wouldn't stay again, however. My initial room was an airless closet, stifling without AC and too cold with (the AC wasn't adjustable). My first night, after I arrived very late, I realized to my dismay the hotel hadn't provided a covering sheet, and I was forced to sleep in my pants and jacket. When I mentioned that the next day, the front desk personnel just shrugged. It wasn't a concern for them. I asked for a new room, and they put me in the hotel's most expensive suite without suggesting other possibilities, and when I left, they tried to charge me the higher rate for both of the two days I spent there. Such "mistakes" should never happen. My more expensive room was bearable, though it had no desk, but the hotel staff, corporate employees, seem to regard guests as chickens to be plucked. Summary: Cleanish, interesting neighborhood, good Wi-Fi, unfriendly management. Regard as a last resort.
Response from General Manager on 2 Nov 2016
Dear Guest, We regret to know that you had a bad experience with the hotel. The entire property is being refurnished to gain total guest satisfaction. We have also hired a much more efficient and professional staff to take care of our guests. We urge all our guests to get in touch with our customer care if they happen to face form of issues during their stay with us so we can provide an immediate solution. Do consider us when you travel next and we hope to give you a better quality service when you visit us. Regards

4/10 Poor

Flower, Tamil Nadu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not maintained properly.very much disappointed.Complimentary breakfast is not at all good.
Response from Hotel New Bengal on 5 Aug 2017
Dear Flower, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

REAZUL, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New rooms are comfortable.
The old rooms are not suitable to stay any more. The annex building with new tip top rooms are much comfortable. We did enjoy our stay.
Dear Reazul Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

Shobha, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The last place on earth that you want to visit...
Absolutely Pathetic. Even pathetic is an understatement. There is absolutely nothing good about the hotel. Its a hotel just for name sake.
Dear Shobha, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay.Kindly elaborate as to what was the reason of your dismay, so we can rectify and work on the same. Regards Hotel New Bengal

8/10 Good

Verified traveller

Liked: Staff & service
Response from General Manager on 2 Nov 2016
Dear Guest, Thank you for your review we hope to see you again. Regards

8/10 Good

Zainulabadien Farid, DURBAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL
GOOD HOTEL WITH HELPFUL STAFF
Dear Zainulabadien,, Greetings from Hotel New Bengal !!! We thank you for booking with us . Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

Peggy S.

Liked: Cleanliness, staff & service, room comfort
Meets its promises
This was a great hotel--reasonable, in a good location, clean. And, the staff was very helpful with my needs. Thanks.
Response from zubair on 29 Oct 2022
Dear guest,Greetings from Hotel new bengal. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

6/10 Okay

paul, Brighton

2 Night Stay in Mumbai
used this hotel for a 2 day stopover in Mumbai before flying home to UK. was initially worried as reviews were somewhat varied..My main concern was cleanliness,on arrival they allocated me a room, which although small was clean and had a hot shower, basically it ticked all the boxes, Mumbai is an expensive city and for £50 for 2 nights, i felt this hotel was good value for money.. its central and only a short cab ride from most of the sights..if your expecting luxury dont book this hotel, mif your looking for somewhere safe, clean and basic, it'll do the job..
Dear Paul, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

khadija, sarangarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad hotel I can ever see
Very bad hotel . Plese improve ur service.
Dear Khadija, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. Kindly please let us know what exactly was the issue in the service so that we can rectify the same. Regards Hotel New Bengal

6/10 Okay

Verified traveller

Great location.
It was nice. Small rooms but decent.
Dear Sir/Ma'am, Greetings from Hotel New Bengal !!! We thank you for booking with us. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Really bad don't think I would be staying there again also staff not very helpfull and if you book with breakfast you will get the same food everyday that's really bad.
Response from Hotel New Bengal on 5 Aug 2017
Dear Sir/Ma'am Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abit disturbing
area not good..... close to market and short walk to Marine Drive. not clean. bathroom rough. Safe slow and unwelcoming
Dear Sir/Ma'am Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not happy at all
Dear Sis/Ma'am Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. Kindly elaborate the reason for your dismay so that we can work on the same. Regards Hotel New Bengal

2/10 Terrible

Salvita

Liked: Staff & service
Disliked: Cleanliness, room comfort
Mumbai Hotel
I booked hotel for 4 nights. Hotel is in good location but my single executive room that cost about 60 dlls. with all taxes and fees per night was terrible. 48 year old hotel is old; dirty. My room was 10 feet by 5 like a jail cell with walls that were peeling. Bathroom was tiny. I tried to move out on second day but receptionist told me that payment had been made, that I had to pay for all nights anyway. I am not sure I will use this travel brand anymore.

8/10 Good

Jo, London, UK

Liked: Cleanliness, staff & service, room comfort
Hotel New Bengal - a good place to start in Mumbai
Although the building is a little tatty, the lift old-fashioned, and there was some building work going on during my stay, the cleanliness of the place was outstanding, and the staff extremely friendly and helpful. If I return to Mumbai, I would probably stay there again. Very convenient for buses and trains, right by Crawford Market and some popular Mumbai sights quite close by.
Response from Hotel New Bengal on 5 Aug 2017
Dear Jo, Greetings from Hotel New Bengal !!! We thank you for booking with us. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

Milan

Disliked: Room comfort
Location, was clean at my stay
I stayed at little sinle executive room. AC was broken, fan on the top was OK. Construction yard is just next to hotel, but it was clean, and OK for two overnite stays as I didn't expected much from Mumbai hotels.
Dear Milan Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

4/10 Poor

sunil, Pune, Maharashtra, India

Disliked: Cleanliness, staff & service
Disappointing
On check in we found TV not working. Got it fixed. Telephone not working, got it fixed. Rooms r 2 small.
Response from Hotel New Bengal on 5 Aug 2017
Dear Sunil, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

6/10 Okay

William, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location
The hotel room was very tiny (6' by 12') and not very clean. Suspection of bed bugs as the bedding was not overy clean looking. The overall look of the hotel was not very good as there are matresses piled up, boxes and other items in the hallways, Needs a good cleaning.
Dear Willaim, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. We have taken your feedback into consideration and ensure best services to our guest. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

Phil, Surrey, UK

Liked: Cleanliness, staff & service
Clean hotel in central Mumbai
I booked this hotel for my son, who was making a short visit to Mumbai on a longer trip. The two main criteria were cleanliness and being close to the main railway terminus. He tells me that the hotel scored on both counts, and that the facilities were certainly good enough for his purposes. He found the staff pleasant and helpful. Before going he sent a couple of general queries to the hotel office about the practicalities of visiting Mumbai and their responses were both prompt and informative. Bearing in mind the modest cost of staying here it would be unfair to expect the facilities of a very expensive hotel, but if what you want is somewhere clean and wholesome to stay in central Mumbai, this hotel was a good choice.
Response from Hotel New Bengal on 8 Aug 2017
Dear Phil, Greetings from Hotel New Bengal !!! We thank you for booking with us. Please give us a chance to serve you again. Hope to see you soon. Regards Hotel New Bengal

2/10 Terrible

Faure, Paris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
A very much run down hotel. Very basic even by indian standards. The choice is between a "luxury A/C room" extremely noisy and ridiculously expensive on the street side and a filthy room windowless already inhabited by quite a few roaches. The check out time is 9am, not noon. Yes it is part of their tricks to have you pay for another day.
Dear Faure Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. We have taken your complaint into consideration and made the necessary changes. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

Daniel, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel New Bengal Mumbai
Unreasonably expensive and not so clean in a neighbourhood that our guide told us to stay away from. My girlfriend got bitten by lice in the bed, and they wouldnt even admit that they could have a lice problem.
Dear Daniel,, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for the disruption in your stay. However we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel New Bengal
Clean room and bathroom, working AC and fridge. Very good value for the money and great location.
Dear Sir/Ma'am, Greetings from Hotel New Bengal !!! We thank you for booking with us. We hope to see you again. Regards Hotel New Bengal

4/10 Poor

Mick, San Francisco, USA and Kobe, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel New Bengal--never again
After staying one night at this hotel, I vowed never to trust reviews on Hotels.com or any travel website. I am a well-traveled person who has stayed at many budget hotels. I just didn't get it. How can this hotel manage to attract so many guests? I found out that this hotel is one of the handful hotels listed on Lonely Planet. No wonder travelers flock to this hotel. Mumbay is an expensive city, yes. But trust me, you can do so much better with the same amount of money. Don't always trust travel books or websites. My room was supposedly the most expensive one at this hotel, but it was just pathetic. It was nasty. But after demanding that the management show us other rooms and inspecting a range of rooms on different floors, I had to agree that the room they gave me was indeed the nicest one, haha. It was so untidy and the bathroom was just unbearable. Mosquitoes were flying all around and when I opened the closet I was welcomed by a decent sized cockroach. Mosquitoes kept me awake all night (this was November). This hotel is not worth the money they charge you. The only good thing was that it was conveniently located. It was near the market (not the kind of shopping places where tourists go to, but where local people go). We wanted to hang out where Indian people hang out, rather than wasting our time in Colaba and other usual tourist destinations. The hotel is also within a walking distance from the train station. But, well, it's not a place to stay if you want to get some decent sleep at night. Just forget it. Do some research and try a different place. You should only stay at this hotel if you get at least a 50% discount.
Dear Mick Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for the disruption in your stay. We have will have the necessary action to be taken for your complaint. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I got a 6 by 6 ft room, that had no window and was so damp, I had to leave after 1 night only. Location was okay, if you're willing to move away to get anything like a proper meal. Neither a restaurant at the hotel, nor a proper one nearby and very noisy street almost 24\7. A\C and fan was okay. So not good value for money.
Dear Sir/Ma'am, Greetings from Hotel New Bengal !!! We thank you for booking with us and we apologize for any disruption in your stay. We have made the necessary changes to our hotel and have renovated the rooms. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
only for the position
yeah..., nothing would be recommanded except the convenient position. meanwhile, nothing should be complained considering its price which seems reasonable only in mumbai.
Dear Sir/Ma'am, Greetings from Hotel New Bengal !!! We thank you for booking with us. we would like you to know that we have renovated the hotel and upgraded the rooms and services. Please give us a chance to serve you again in the same. Regards Hotel New Bengal

4/10 Poor

Federico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look other altenatives
Only money oriented.
Response from Hotel New Bengal on 8 Aug 2017
Dear Federico, Kindly elaborate to what exactly was the issue in your stay. So that we rectify the same.

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible - do not stay here
This hotel was creepy, dirty and loud. I do not understand how it can still be in business or listed with Hotels.com.

2/10 Terrible

Tara, Lancaster, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls Moving with Bed Bugs
The experience at the Hotel New Bengal was unforgettable. We have stayed at some awful properties in our lives, but this one was the worst. It even beat the hostel with condoms in the drawer, a one-eyed cat, and bloody tissue in the room! The walls were literally moving with bed bugs. We had to cover our mouths so as not to breathe them in, and we had to shake them off our clothes. We decided to sleep at another location because we didn't want to jeapordize our health as the bed was coated in over a dozen of these moving creatures. Had we wanted bed bugs, we would have paid less than 1/4 the price and stayed elsewhere! The whole reason that we chose this hotel was that there were supposedly no bug issues. The price was not justified. The AC and outside were incredibly noisy. Water leaked from the AC and attracted mosquitoes and birds. There were homeless sleeping just outside the front door. The room had such thin walls that we could hear the neighbor's porno video clearly. The breakfast buffet consisted of one egg. When we asked for another egg, they tried to charge Rs. 75, which is equivalant to over $2. When we asked the front desk later about this and they said that shouldn't have happened, but it did. Thus, the staff were also dishonest and the breakfast was not a buffet as falsely advertised.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
Disliked: Room comfort
New Bengal Hotel
Basic hotel close to Victoria Station, walking distance to markets and major attractions. Staff very friendly and helpful, stored my bags for 12 hrs... Good for singles, even deluxe are very basic but... well it's the big city for under $30.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good service, hard to find
Very good value for money considering the prices of other hotels in the area. Good service. Very hard to find the hotel. Taxi driver dont know it. The phone number you receive does not work which makes it much harder to get there. Their free pick up service is great (there is a charge for airport parking etc...)

8/10 Good

gabrielle, studen switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will definately book here again
Rooms are not large or well decorated, but they are extremely clean, great hot shower and comfortable beds. Staff was very professional, helpful and friendly. The hotel affiliated restaurant next door was delicious and the service was excellent and wonderfully friendly and personable. Overall experience with the hotel was a very good one.