All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 30 out of 89 reviews" "
10 - Excellent
30
Rating 8 - Good. 28 out of 89 reviews" "
8 - Good
28
Rating 6 - Okay. 16 out of 89 reviews" "
6 - Okay
16
Rating 4 - Poor. 8 out of 89 reviews" "
4 - Poor
8
Rating 2 - Terrible. 7 out of 89 reviews" "
2 - Terrible
7
7.8/10
Cleanliness
7.6/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Murali
Business traveller
8 Feb 2024
Liked: Cleanliness, staff & service, amenities
Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.
Murali
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Murali, Greetings from Fortune Select Exotica!! We appreciate you taking the time to share your feedback, as it is essential for our continued improvement. It's great to hear that you find our hotel to be in a convenient location and our room service and cleaning staff to be efficient. We acknowledge your points about our front office staff and will consider this as a call to enhance our training programs to ensure our guests receive the best level of service. We're also grateful for your comments regarding the noise levels. Rest assured, your concerns have been noted and we will look into finding effective soundproofing solutions in our rooms. We're committed to enhancing our overall operations based on feedback such as yours. Kind Regards,Amit ChawlaGeneral Manager
Dear Mr. Bhoopesh, It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Amit ChawlaGeneral Manager
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager
10/10 Excellent
Adi
11 Jun 2023
Adi
Stayed 1 night in Jun 2023
Response from Fortune Select Exotia Navi Mumbai on 12 Jul 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager
10/10 Excellent
ZOHEB
27 May 2023
ZOHEB
Stayed 1 night in May 2023
Response from Fortune Select Exotica Navi Mumbai on 12 Jul 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager
8/10 Good
Sunil
12 May 2023
Sunil
Stayed 4 nights in May 2023
Response from Ajay Sharma-General Manager on 13 May 2023
Dear Guest,It was a pleasure having you stay with us at Fortune Select Exotica ,Navi Mumbai.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay SharmaGeneral Manager
Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.
Norma
Stayed 6 nights in Oct 2022
Response from Atul Singh on 20 Oct 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.
Dear Ms. JanaviNamaste!!!Thank you for patronizing Nakshatra at Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.We are delighted that you have enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the food and the services provided by our team members, Shekhar and Yogeshi, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai.
10/10 Excellent
Inderdeep
13 May 2022
Inderdeep
Stayed 4 nights in May 2022
Response from Nityanand Patil on 6 Jun 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager
The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.
Inderdeep
Stayed 4 nights in Apr 2022
Response from Nityanand Patil on 12 May 2022
Dear Mr. Inderdeep,
Namaste!!!
Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.
We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.
We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai.
Kind regards
Nityanand Patil
Front Office Manager
8/10 Good
Ajay
25 Feb 2022
Ajay
Stayed 1 night in Feb 2022
Response from Nityanand Patil on 14 Apr 2022
Dear Guest,
Warm greetings from all the team at Fortune Select Exotica Navi Mumbai,
On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Warm Regards,
Nityanand Patil
Front Office Manager
10/10 Excellent
Manoj, Carol Stream
11 Feb 2022
Manoj
Stayed 5 nights in Feb 2022
Response from Rajesh Minhas on 23 Jul 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you.
THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL.
OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL .
INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP
PANKAJ
Stayed 1 night in Jan 2022
Response from Rajesh Minhas on 23 Jul 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you.
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you.
10/10 Excellent
Yeshwant, seattle
28 Aug 2021
Yeshwant
Stayed 1 night in Aug 2021
Response from Rajesh Minhas on 23 Jul 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai.
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you.
2/10 Terrible
Mahesh K
2 Aug 2021
Mahesh K
Stayed 2 nights in Jul 2021
Response from Rajesh Minhas on 23 Jul 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai.
While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services
At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
Regards
10/10 Excellent
anand
5 Jun 2021
Liked: Cleanliness, staff & service, room comfort
anand
Stayed 1 night in May 2021
Response from Front Office Manager on 5 Jun 2021
Dear Mr.Anand,
Namaste !
It was a pleasure having you stay with us at Fortune Select Exotica Navi Mumbai,
We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.
We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Thank you,
The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.
Verified traveller
Stayed 1 night in Jan 2021
Response from Front Office Manager on 15 Jan 2021
Dear Guest,
Warm greetings from all the team at Fortune Select Exotica Navi Mumbai,
On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for sharing your feedback.
At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. I sincerely regret the inconvenience faced by you.
We would request you to furnish your stay details to enable us train my colleagues for course correction.
I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica Navi Mumbai
.
In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.
Thank you,
Seeraj Shejwalkar
Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai.
Breakfast was great, and staff very helpful. I would definitely recommend.
Anupama
Stayed 1 night in Jan 2020
Response from Front Office Manager on 11 Feb 2020
Dear Guest,
Namaste!
Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review.
It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.
My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.
Warm Regards,
Seeraj Shejwalkar
Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.
Verified traveller
Stayed 1 night in Jan 2020
Response from Front Office Manager on 11 Feb 2020
Dear Guest,
Namaste!
Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review.
It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.
My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.
Warm Regards,
Seeraj Shejwalkar
Good and fast check-in. Friendly employees. Clean Rooms. Good safety.
Matthias
Stayed 2 nights in Jan 2020
Response from Front Office Manager on 14 Jan 2020
Dear Mr.Matthias,
Namaste!
Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review.
It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.
My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.
Regards,
Seeraj Shejwalkar
Dear Mr.Manoj,
Greetings From Fortune Select Exotica, Navi Mumbai!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Warm regards,
Seeraj Shejwalkar
Good hotel...
Need to improve in cleanliness. Very good hospitality.
Overall good hotel.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 19 Dec 2019
Dear Guest,
Namaste!
Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice.
It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.
My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.
Warm Regards,
Seeraj Shejwalkar
Dear Mr.Desai,
Greetings From Fortune Select Exotica, Navi Mumbai!!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Warm regards,
Seeraj Shejwalkar
value for money in navi mumbai. absolutely very friendly staff
Verified traveller
Stayed 3 nights in Nov 2019
Response from Front Office Manager on 19 Dec 2019
Dear Sir,
Namaste!
Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice.
It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.
My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.
Warm Regards,
Seeraj Shejwalkar
Dear Sir,
Greetings From Fortune Select Exotica, Navi Mumbai!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Warm regards,
Seeraj Shejwalkar
Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk
Verified traveller
Stayed 1 night in Nov 2019
Response from Front Office Manager on 2 Dec 2019
Dear Guest,
Greetings From Fortune Select Exotica, Navi Mumbai!!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Regards,
Seeraj Shejwalkar
Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.
Verified traveller
Stayed 3 nights in Jul 2019
Response from Seeraj Shejwalkar on 13 Aug 2019
Dear Sir,
Greetings From Fortune Select Exotica, Navi Mumbai!!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Nice property and well maintained. Located in good location.
MK
Stayed 1 night in Jun 2019
Response from Front Office Manager on 17 Jun 2019
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
10/10 Excellent
Verified traveller
22 May 2019
Verified traveller
Stayed 3 nights in May 2019
Response from Front Office Manager on 23 May 2019
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Response from Assistant Front Office Manager on 19 Apr 2019
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required!
My team and myself look forward to welcome you back at Fortune Select Exotica.
Warm Regards,
Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options.
Excellent staff.
Mukesh
Stayed 2 nights in Mar 2019
Response from Naman Sharma on 19 Mar 2019
Dear Sir,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Close to all our family members in Navi Mumbai.
Only issue was we smelt smoke in the hallways
Navin
Stayed 4 nights in Feb 2019
Response from Front Office Manager on 5 Mar 2019
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Regards,
Seeraj Shejwalkar
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Regards,
Seeraj Shejwalkar
10/10 Excellent
RG
22 Dec 2018
Liked: Cleanliness, staff & service
The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.
RG
Stayed 8 nights in Dec 2018
Response from Front Office Manager on 26 Dec 2018
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Regards,
Seeraj Shejwalkar
The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.
Asif
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 19 Dec 2018
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Thanking you,
Seeraj Shejwalkar
Front Office Manager
Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico
Verified traveller
Stayed 2 nights in Nov 2018
Response from Front Office Manager on 21 Dec 2018
Dear Guest,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
We cannot change alcohol bill to food bills as it is not approved by our audit team,also we have recently reworked our entrance so that the cars can turn smoothly.Your valuable feedback is important to us.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Thanking you,
Seeraj Shejwalkar
Front Office Manager
8/10 Good
Verified traveller
18 Nov 2018
Verified traveller
Stayed 1 night in Nov 2018
Response from Front Office Manager on 20 Nov 2018
Dear Sir,
Greetings ! The Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property.
My team and myself look forward to welcome you back at Fortune Select Exotica.
Regards,
Seeraj Shejwalkar
Front Office Manager
Location was useful to my needs. Staff is professional and attentive. Hotel is clean and comfortable.
Loretta
Stayed 11 nights in Aug 2018
Response from Front Office Manager on 29 Aug 2018
Dear Guest,
Greetings ! Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.
Thanking you,
Regards,
Seeraj Shejwalkar
Staff was great! Food was good! Beds were hard. Location was good.
Tanya
Stayed 1 night in Aug 2018
Response from Front Office Manager on 22 Aug 2018
Dear Ms.Tanya,
Greetings ! Fortune Select Exotica, Navi Mumbai!!
On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.
Thanking you,
Regards,
Seeraj Shejwalkar
Front Office Manager
Dear Sir,
Greetings From Fortune Select Exotica, Navi Mumbai!!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Warm regards,
Seeraj Shejwalkar
It was not a nice stay at all.. Room AC was not working so I requested to send technician and they arrange but still problem could not resolve. Reception ask me to change my room next day and I allow them but even after changing room problem was the same. Entire 2 nights stay was not worth of leaving in this hotel. Will never prefer to stay in this hotel again.
Harshal
Stayed 2 nights in May 2018
Response from Front Office Manager on 1 Jun 2018
Dear Sir,
Greetings From Fortune Select Exotica, Navi Mumbai!!
On the outset, I would like to thank you for sharing your valuable feedback with us.
Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation.
As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken.
I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again.
Myself and my team look forward in welcoming you back, hopefully in a not too distant future.
Regards,
Seeraj Shejwalkar