Outdoor spa tub

Reviews of Hotel Palma

4 out of 5
Hotel Palma
Via Piave 15, Pompei, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 353 reviews" "
Rating 8 - Good. 149 out of 353 reviews" "
Rating 6 - Okay. 37 out of 353 reviews" "
Rating 4 - Poor. 11 out of 353 reviews" "
Rating 2 - Terrible. 4 out of 353 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CESAR O.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Palma is a great location to visit the Pompeii Archeological site and also the Pompei Basilica (a must visit) and then have restful night in an elegant comfortable room, to wake up to a delicious breakfast in the morning. Recommended.
Stayed 2 nights in Mar 2024
Response from LIA on 27 Mar 2024
THANK YOU

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !! location, staff, price, eating, amenities. Thanks you !
Stayed 1 night in Mar 2024
Response from LIA on 27 Mar 2024
THANK YOU

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good , well appointed and friendly hotel. Staff were helpful and excellent. Good English spoken as well. Conveniently located.
Stayed 4 nights in Oct 2023
Response from emanuela on 23 Nov 2023
THANK YOU

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent from check in to parking. Hotel Palma was well situated and convenient to city core. Thank You, Tony
Stayed 1 night in Aug 2023
Response from LIA on 18 Aug 2023
THANK YOU

4/10 Poor

Karen, Fairfield

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from l on 18 Aug 2023
WHAT HAPPENED?

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a lovely location behind the church. Easy & quick access to all cafes & restaurants (including a vegan patisserie, my heaven!) Staff were very friendly & helpful. The hot tub & having drinks on the roof terrace really finished off some lovely days in Pompei, we loved it.
Stayed 2 nights in Jun 2023
Response from Ema on 8 Jul 2023
THANKS

6/10 Okay

Niki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
No curtain for the shower in a tub so every bath made the bathroom a mess. No towel hanger. Awful pillows that were torn and spotty, but they had extra in the closet.
Response from LIA on 10 Jul 2023
TNKS

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from emanuela on 4 Jun 2023
THANKS

8/10 Good

Marina

Stayed 1 night in May 2023
Response from EM on 16 Jun 2023
THANK YOU

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family break
Hotel location was perfect, staff were very friendly and helpful. Decor and bathroom need a little update but overall perfect hotel for a city break
Stayed 3 nights in Apr 2023
Response from C on 20 Apr 2023
THANK YOU

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Friendly and kind people. Highly recommend it if u are visiting Pompeii. Amazing and quick access to everywhere
Stayed 1 night in Apr 2023
Response from Ema on 20 Apr 2023
THANKS

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is Great!
Excellent location, right next to a train station. Walking distance to the sites local restaurants. Very clean and decent shower.
Stayed 1 night in Mar 2023
Response from Ema on 2 Apr 2023
THANK YOU

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing visit and extremely helpful and friendly staff! Felt like home. I was a little sad that the hot tub wasn’t open :(
Stayed 2 nights in Mar 2023
Response from C on 2 Apr 2023
TNKS

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night. The only thing I can say is that our pillows were super hard. Otherwise it was perfect and to check out at 1100 even better.
Stayed 1 night in Mar 2023
Response from Ema on 2 Apr 2023
THANKS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - Thanks Hotel Palma!
Very convenient to train station across the piazza and to back gate of ancient Pompeii which is only about a 6-7 minute walk up the street, safe neighborhood, comfy bed, large room with wrap-around balcony, super clean (Room 121 looked new), all in-room amenities worked, plenty of hot water, quick Wifi connection, great service, good breakfast to start your day, all with an independent laundry right next door. Would rather have had a bath, but small shower stalls are typical in Europe. Would definitely stay there again!
Stayed 2 nights in Mar 2023
Response from ema on 18 Mar 2023
Dear client,Thank you so much for your positive feedback, really appreciate .We delight to welcome you again .

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk to Pompeii entrance. Short walk to many restaurants. Breakfast had lots of selections and variety. Staff was very friendly and welcoming. The room was clean, new Bathroom was a bit dated but other than it was great stay
Stayed 1 night in Feb 2023
Response from Ema on 8 Mar 2023
THANKS

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff were very helpful with suggestions for our stay in Pompeii. The room was a good size for our family and the hotel is in a very convenient location, close to the ruins and the train station.
Response from C on 20 Jan 2023
THANKS

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at Hotel Palma in Pompeii! We had outstanding service from Catello, Nanjela, and Luigi: they worked so hard to make sure our stay was the best experience possible—thank you! I didn’t want to leave! The hotel was above our expectations and was clean and welcoming. The dinner we had was our best meal in Italy! I’m still dreaming about it! When traveling abroad, it is hard to know where to stay, but you will be happy you spent time at Hotel Palma! It was an easy walk to the ruins and in the center of town with lots to do. The rooftop area was beautiful with views of Vesuvius. We will be back!
Response from Ema on 1 Jan 2023
THANKS

10/10 Excellent

susan, Cobble Hill

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast, next door to a beautiful church. Pompeii ruins are a few blocks from this hotel well worth the stay. Ask at front desk for a guide for the ruins very reasonable price.
Response from emanuela on 5 Nov 2022
thanks

10/10 Excellent

Carmel

Stayed 3 nights in Oct 2022
Response from Ema on 27 Oct 2022
Grazie per aver scelto Hotel Palma e' stato un piacere averVi come nostri ospiti. I nostri migliori Saluti.

8/10 Good

Kady

Stayed 2 nights in Oct 2022
Response from emanuela on 29 Oct 2022
THANKS

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The breakfasts were continental style but plentiful. We couldn't go out to eat one evening as it was very wet and we had wet shoes. The hotel staff ordered us takeaway pizza and opened the restuarant for us to eat it in comfort. It was excellent. As usual with Italy the taxi's were very expensive but public transport was easy to use and cheap. Thank you for a lovely break.
Stayed 4 nights in Sep 2022
Response from C on 28 Sept 2022
THANKS

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived, everything was fantastic. Very welcoming staff, friendly and helpful. Very close to Pompeii ruins, walking easily to shops and restaurants and beautiful historic church. Tourist information centre was very close. Subway train station was right across the street and easy to take. Great staff and great selection for breakfast buffet. Very clean and modern.
Stayed 3 nights in Sep 2022
Response from Emanuela on 17 Sept 2022
Dear Jackie ,Thank you for your lovely review, we are please you had a good stay. Looking forward to welcome you another time soon at Hotel Palma.Best Regards.EmanuelaBooking office

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2022
Response from lia on 25 Aug 2022
THANKS

10/10 Excellent

melya

Stayed 1 night in Aug 2022
Response from lia on 25 Aug 2022
THANKS

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pompei
Great stay! Staff was amazing.
Stayed 2 nights in Jul 2022
Response from lia on 4 Aug 2022
THANKS

4/10 Poor

Phil

Travelled with family
Disliked: Amenities
Outdated, drain issues in the sink and shower. The second night there I cut my foot and finger on broken glass in the room the shower head broke off on me and the parking situation sucks it’s street parking and limited so good luck if your out late!
Stayed 4 nights in Jul 2022
Response from C on 4 Aug 2022
dear Guest We are sorry that he was not happy, he could ask the staff who would arrange to meet his needs. We look forward to your next stay. Sincerely.

10/10 Excellent

Lesley

Stayed 1 night in Jul 2022
Response from lia on 4 Aug 2022
THANKS

10/10 Excellent

Shirley

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Within walking distance to the ruins, train, and shopping. Staff are all very helpful and nice. Cold ac and plentiful breakfast. It is an older bldg with old world charm. Would stay here again.
Stayed 1 night in Jul 2022
Response from LIA on 4 Aug 2022
Dear Guest, Thank you so much for your nice review and for deciding to share it with us. We are really happy that you had a nice stay at our hotel and that you were very happy with it. We look forward to seeing you soon !! Yours truly.

10/10 Excellent

Alistair David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a great location for the ruins of pompeii and the town square, we particularly enjoyed watching the sunset from the roff terrace
Stayed 2 nights in Jun 2022
Response from emanuela on 19 Jun 2022
THANK YOU

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and roof terrace overlooking Vesuvius! The staff were all incredible and helped us a lot as we had a few issues unrelated to the hotel Amazing!
Stayed 5 nights in Jun 2022
Response from emanuela on 15 Jun 2022
THANK YOU,VERY KIND

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a lovely surprise! Super friendly and helpful staff! Spacious rooms, great to have air conditioning! Walking distance to ruins and great restaurants! Rooftop patio was a beautiful place to relax! Breakfast included a very nice bonus! Definitely recommend!
Stayed 1 night in Jun 2022
Response from emanuela on 15 Jun 2022
THANK YOU,VERY KIND WE WAITING TO WELCOME YOU AGAIN!

10/10 Excellent

Venus moshtagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you are at home with the family. Very friendly, helpful and caring staff. Nice size room, my view from the balcony was Vesuvius volcano and the hotel is really walking distance to Pompei. I walked to there and it took me 15-20 without rush . So many shops and restaurants around. Nice parklike area with a huge historic building closed by. Nice breakfast , the street is noisy during the day but it’s very quiet at night. I loved my staying there , i had a car and finding a parking spot is difficult but the hotel manager helped and showed me a public parking very very close to the hotel which i parked my car there and paid €15 per day.
Stayed 2 nights in May 2022
Response from Ema on 9 Jun 2022
Thank you very much Sir. to your kind review and to choose our Hotel. Kind Regards from all the staff. Hotel Palma ****

10/10 Excellent

Beth Anne

Stayed 1 night in May 2022
Response from lia on 4 Jun 2022
thank you

10/10 Excellent

gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Palma staff were very helpful and friendly .The location could not have been better for exploring the area and also very close to the train station for exploring further afield .Good breakfast and an amazing view from the roof terrace.
Stayed 4 nights in May 2022
Response from emanuela on 16 May 2022
thank you to choose our Hotel waiting to see you soon

10/10 Excellent

Thomas, Woking

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful service from reception. The hotel was right near the Circumvesuviana railway station which was a useful convenience, but also away from the more touristy area yet with some good restaurants nearby. Our room was comfortable and well appointed, and the free upgrade was a nice touch that we appreciated! One thing to note is that the hot tub on the roof isn’t in use outside the peak summer season (we went in May, and the hotel said they don’t operate it until June). Nonetheless the roof terrace was a nice area to sit on a warm afternoon.
Stayed 2 nights in Apr 2022
Response from lia on 14 May 2022
THANKYOU!

10/10 Excellent

Roberto, carolina

Stayed 2 nights in Apr 2022

10/10 Excellent

Jeannine R

Stayed 2 nights in Mar 2022
Response from j on 3 Apr 2022
thank you

6/10 Okay

David

Liked: Cleanliness
I feel there's a good opportunity to improve
Stayed 1 night in Mar 2022
Response from l on 31 Mar 2022
thanks

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would have liked is to have coffee in the room so that we could make one rather than have to go down to the bar. The roof terrace would be lovely in the summer, we went up there and the views are good. A good hotel with very helpful staff and a good base for our 2 nights in Pompei.
Stayed 2 nights in Mar 2022
Response from lia on 24 Mar 2022
THANKS

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot with balcony
Lovely little hotel with friendly staff and a great breakfast setup. The only negative is that the claim of soundproofed rooms is a little rich as people speaking in the next room is quite audible!
Stayed 2 nights in Nov 2021
Response from lia on 17 Nov 2021
THANKS

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone sooo kind! Perfect location to the Ruins. So clean! Comfortable beds and shower was hot and forceful! And the balcony made it perfect! Thank you!!!
Stayed 1 night in Sep 2021
Response from lia on 23 Sept 2021
THANKS

6/10 Okay

Anna

Liked: Staff & service
Disliked: Room comfort
Not quite 4 stars
My room was disappointing. Am a solo traveler and feel as a result I was placed in back room. No outdoor view or terrace. Shower head was mostly clogged and sprayed out to bathroom floor. Not sure why the hotel had 4 star rating. The only great think was the roof terrace. Service was kind and could speak great English.
Stayed 3 nights in Aug 2021
Response from C on 1 Sept 2021
TNKS

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Rooftop Terrace on an Old Dame Hotel
We really liked Hotel Palma! The staff there was super friendly and allowed me to park in front of their hotel for 2 nights. Be forewarned that the hotel is dated, but there was something quaint or even "old school" about it all. The rooftop terrace is a WONDERFUL feature and is a perfect place to wind down after a long day on your feet. Importantly the bed is pretty comfortable and the A/C definitely works. Hotel Palma is about 8 minutes from the Pompeii amphitheater entrance and is just steps away from a surprisingly beautiful cathedral. This hotel's glory days may have passed, but I would 100% stay here again.
Stayed 2 nights in Jul 2021
Response from carlo on 16 Jul 2021
thank you so much

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel in Pompei
Very nice four-storey hotel in downtown Pompei, directly across the street from the Circumvesuvuano train station and a block away of the basilica of St. Mary of the Rosary. The room and the bathroom were spacious, there was fridge and mini bar in the room, and my room also had a balcony. On the fourth floor is a large terrace from which you can overlook Pompei and have a great view of the Vesuvio and neighboring mountains. Hotel Palma is a very comfortable hotel close to the excavations of ancient Pompei, not far away from the Ercolano excavations, and the city of Naples, either by car or by train,
Stayed 2 nights in Oct 2020
Response from lia on 6 Nov 2020
GRAZIE

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well situated across from Pompeii station on the green line. They had some odd rules. Took our passports and would not give back till we came back down instead of just checking while registering and you had to hand your key in every time you went out. Very odd! The room was fine with a mini fridge, kettle for tea( lovely bonus) we had balconies which was great for people watching, bathroom was clean and cute, Staff were very helpful keeping our luggage while we went to see the ruins and getting us a car direct to Sorrento. Our driver was the sweetest older gentleman and was a very good driver. Breakfast was ok. Certainly not the worst we have had along our travels in Italy but not the best either. There certainly is enough to fill you up and send you on the way.
Stayed 1 night in Feb 2020
Response from LIA on 17 Feb 2020
THANKS

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel great location for archeological park and nearby restaurants. Friendly staff. You have to pay city tax when you leave.
Stayed 3 nights in Oct 2019
Response from LIA on 1 Nov 2019
THANK YOU!

8/10 Good

Verified traveller

Liked: Cleanliness
The staff in the morning were very friendly and helpful. The afternoon/evening people- not so much. The room definitely needed updating, but it was clean and well-stocked. The ‘a location was great - right next to the basilica and an easy walk to the ruins.
Stayed 2 nights in Oct 2019
Response from JOSEPH on 29 Oct 2019
THANKS

8/10 Good

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from LIA on 16 Oct 2019
THANKS

10/10 Excellent

T, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful ! The room was spacious and super clean . Breakfast was great . The location is about a 10 minute walk to the Pompeii digs . Would definitely recommend if you’re going to Pompeii . It’s right in middle of city center few blocks from all restaurants and cafes .
Stayed 1 night in Aug 2019
Response from lia on 12 Oct 2019
thanks