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Reviews of Rushotel

3 out of 5
Rushotel
Varshavskoe Shosse, 21 km, Bulatnikovskoe

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 82 reviews" "
Rating 8 - Good. 35 out of 82 reviews" "
Rating 6 - Okay. 14 out of 82 reviews" "
Rating 4 - Poor. 11 out of 82 reviews" "
Rating 2 - Terrible. 5 out of 82 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

mark, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the staff
Wonderful great food. Great staff great business center

2/10 Terrible

david, p

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away worst hotel ever
No AC they had the heat on when I arrived and the water in the sink and shower was dark brown. I think I was the only guest there

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

8/10 Good

Hadi

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

T.T.

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but....
I was traveling the Moscow for a sports tournament. We used to double rooms. The hotel has nice exterior and lobby appearance. Upon arrival we had a receptionist the spoke only a little English. I thought this would not be a problem as surely there would be better English speakers during our stay at the reception, but this was not the case. We had difficultly each time we had to go to reception for something. The hotel location as not near anything. There is a shuttle to the Metro station, which can take between 3 minutes and 25 minutes depending on traffic... usually about 15 minutes, and runs every 40 minutes. Traffic is TERRIBLE. Don't drive unless you have to. Shuttle is comfortable and was always on-time. Kremlin is 35 minutes on Metro. Elevator (lift) is small and jerky, but we never had a problem. Toilet in one room was not working for 2 days. Beds are hard, but adequate. Otherwise, nice hotel, very little English, good price, difficult location.

10/10 Excellent

nessim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good the best for the price and condition if you learn your way with metro no place is better than this one very very good place to be and enjoy

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good staff bad location
The staff are helpfull and i enjoy the 24h reception service - i give the reception staff 5 out of 5 for being fast and attentive. The hotel looks nice and pleasant overall. On the other hand, the location is terrible, 15 min walk from the subway, at the very very south edge of Moscow, beside two major highways. The hotel shuttle leaves every 40 min or more, and service stops at 10:20pm. Not pedestrian friendly at all. The mini bar fridge didn't work. Currently lots of noise and construction around hotel. The front hotel door handles are so close to the middle of where the doors meet that you can break a finger by getting it jammed, musicians be careful, very poor design there. The price is good and the hotel offers visa assistance, but i would stay there again unless i had no other choice. But the price is right. Cheers)

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Room comfort
Rushotel, Moscow
Hotel is very far from the must-see sights. There is a limited free shuttle bus to the metro that runs on the hour. Another thing, we did not know that the economy room that we booked does not have air-conditioning. The bad part was that temperature decided to climb up to 85 degrees that day we checked in. We wanted to upgrade our room but the only way we could do it is to cancel the hotels.com reservation and make a new reservation from them. this would mean that we would lose our payment and pay their non-reduced price. I told them that we could not breathe so, they gave us a fan. It helped a little. I want to advise hotels.com to indicate that air conditioning is only available in the deluxe units. Also to emphsize the distance/time-consuming travel to the sights. I would not recommend this hotel if used for sightseeing. Otherwise, it's okay.

8/10 Good

Steven, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rus was functional
The hotel was functional, English speaking front desk, clean rooms and bathroom. Restaurant prices were exorbitant. Bottled water (Vittel) in the restaurant was 250 rubles ($8.90)! There is no shuttle bus to hotel and best taxi price was 1, 500 rubles ($53.00). Welcome to Russia!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Karen, Smith Mountain Lake, VA

Liked: Cleanliness, room comfort
Don't go unless you speak Russian
The telephone service at the Rushotel stinks. They have a recorded answering system, in Russian. Our first experience was calling from another hotel in Moscow two weeks before our arrival, which was very user-friendly and ofered to help us with the Rushotel. Even that person (from the other hotel) who made the call was frustrated with no live answer. We were calling to reserve a taxi from the airport to the hotel on our return trip. When we arrived at the airport, we waited 30 minutes, and finally found someone with a cell phone to call the hotel to make sure the 'reserved' taxi wasn't on its way before we used an airport taxi. We again got the recorded options, and after pushing several options (not having a clue which they were), we got someone who told us to call back in 10 minutes. She didn't understand English and after a frustrated attempt to find out if a taxi was on its way, we hung up and found our own transportation. When we arrived at the hotel, we found out that we also did not have transportation to the airport the next morning, which we had presumably reserved. At the hotel reception, one young woman at the desk was extremely rude; eventually we were helped by Karina, who was extremely pleasant, could speak good English and went out of her way to help. However, it was clear that there was tension between the two at the desk and zero customer service or teamwork as a first impression. We then attempted to use the 'business center'', which was free if you had your own computer and own internet access. If not, you had to purchase a card for internet service, plus pay for the use of the computer. After scrounging around for a 'card' the unpleasant woman handed it to me with a brochure of instructions. Thankfully, before I could return it, Karina reappeared and offered to help me get access. However, she apparently was new and couldn't figure it out, so got the other woman to help me. After 30 minutes, she was clearly frustrated because she couldn't get access either. Just as I told her to forget it, she did get access, and I used my 10 minutes worth of time. Further, we had reserved non-smoking rooms, but they had all been assigned, so we were in smoking rooms which were very smelly. The only thing good was the lower price on a Saturday night, which is how we ended up here. The bellman also couldn't speak English, so we truly felt isolated and glad it was only for an overnight.

6/10 Okay

John, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Roshotel was a ways to go
The desk help had very limited English. The rooms we booked were non-smoking but had recently been smoked in. The restaurant prices much too high. Many guests walked down the street to the restaurant there. However, there was only one restaurant there. So the selection of where to eat was very small. However, the breakfast was good with lots of selection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

silberja[@]

Disliked: Staff & service, room comfort
Good location for our travel needs
needs air condition

8/10 Good

Oleg, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel - just no Ac in the rooms.
Nice hotel, very good deal for the price. Breakfast was included - very good. My only complaint - no AC in the room and hard to keep window open because of highway noise. But if it was not for 33C temperatures (rare in Moscow) it would've been great.

2/10 Terrible

Michael, Gallup, NM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
The management does not take responsibility for their false advertising. They have since amended the description. However if anything goes wrong they may not fix it. They will certainly not provide a refund even though they will tell you they will.

10/10 Excellent

Garret, Loganville, GA

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Andre, Santos, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
I visited Russia and it was incredible. In Moscow I stayed in Rus Hotel, excellent, the standard room is very comfortable, clean, quiet and modern. The bathroom is large and modern with all the good amenities, the house keepers treat you with attention and are always at your disposal. The staff of the Rus Hotel are friendly, warm, helpful and all speak english. It is far from the center of the city, but, you can get there easily by metro and they offer you free transportation to and from the nearest metro station. The staff of the restaurant and bar are fantastic, they are friendly, nice, hte girls are beautiful and they make you feel like a star. The breakfast buffet was excelent. Expedia gave me a great deal, a great choice to visit Moscow. I strongly recomend.

6/10 Okay

Ilya, Austin, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay, great value
The hotel is relatively close (about 20-25 min with no traffic, probably 45 min to an hour in traffic) to Domodedovo Int'l Airport (DME), so for those in transit or brief stop over, this is a great deal. The taxi fare is 1500RUB each way. My taxi driver asked for 200 RUB more if you have more than 2 pieces of luggage. By definition, close to the airport means far away from the civilization. So, if you're in Moscow to actually experience the city, I'd suggest springing more for a hotel that's closer to the center, so that you don't have to spend an hour each way getting to and from the hotel. Except for elevators and air conditioning, most everything in the hotel is upgraded to look very much like any European style business hotel. The room was very clean, including the bathroom. There was a mini bar and a TV, and free internet (although it kept timing out every 15 minutes, which required a quick reconnect). The only thing that might strike a westerner as odd, is the hot water, when first opened, has a rusty color to it. That is because the hotel uses an old-technology central water boiler. All you have to do is run the water for 1-2 minutes, and it will turn normal color (slightly yellowish). Drinking water from the tap is never recommended. The restaurant offers great breakfast buffet selection, which is included in your stay (you get tickets for each day of stay). The lunch and dinner menu is quite extensive as well, with fresh seafood as one of the specialties (they actually have fresh fish on ice and lobsters in a tank). However, the price is quite high (due to lack of competition). There's a free shuttle that runs every hour to the nearest subway station (Prospekt Dmitria Donskogo). Near the subway station, depending on the time of the year, you'll find a local mini-market where you can buy water, drinks, fresh fruit and produce. That subway line will take you straight to the heart of Moscow in only 30 minutes. However, beware that the last shuttle to go back to the hotel leaves at 20:45, so if you hang late in the center, it will cost you 200-300RUB for a 3-minute ride to the hotel by a "private" taxi (you'll see several of them parked just outside at the Bus stop). As always, it's a good idea to have exact change (plenty of 100-RUB denominations.

10/10 Excellent

Garret, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Garret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Garret, Bensalem, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

monica, gateshead, tyne and wear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
too iccolated
The hotel itself was fantastic as were the staff. It is in a very iccolated position unless you have a car or use their shuttlebus to get you to the metro. It meant we ate in most nights and there was no way of travelling by foot to anywhere outside hotel complex due to the vast network of road systems. It is in a very built up ,polluted area with traffic smog nearby. There are no nice views or backdrop.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rushotel

2/10 Terrible

Peter, Pharr,Texas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Wet carpets, super hot.
My Russian wife and I stayed in this hotel. We thought that because it was more expensive, the experience would match the price. Man were we wrong. First of all, getting to this hotel from the nearest metro station or bus stop is a nightmare. It is situated in between expressways far away from the nearest metro station or bus stop (at least a 30 minute walk if you happen to know where you're going). It has only one restaurant but its prices are way too expensive...even for a Russian hotel. We ended up eating out at a nearby Azeri cafe. As soon as we got out of the elevator on the 5th floor to go to our room, the smell of old, wet carpets hit our noses and to make it worse, the room was super hot...no air-conditioner though it was clean and the bed sheets were washed and clean. The only good thing I can say was that the hotel staff was courteous and spoke decent English. In summary, avoid this hotel at all costs if you can.

8/10 Good

Andrey

Stayed 1 night in Jan 2022

10/10 Excellent

Artem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Petr

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
В целом не плохо, для этого ценового сегмента. В номере чисто, ничего лишнего, для того чтобы переночевать ничего больше и не надо.
Stayed 1 night in Aug 2019

8/10 Good

Lavrenty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рус отель
Современный комфортный чистый отель, вежливое обслуживание, интернет есть, бар с напитками есть, не было завтрака но это потому что цена была без него((..транспорт - яндех такси до метро Анино - 160 руб., но могут сделать трансфер(сколько стоит не знаю) (.. в целом понравилось
Stayed 1 night in Jan 2019

10/10 Excellent

Hovhaness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все хорошо, только холодно было в номере ( стояк тёплый а у батареи кран не работал). Замёрз немного . И зубных щёток не было . С ними бы вообще хорошо все было . Спасибо !
Stayed 1 night in Nov 2018

6/10 Okay

Karsten

Liked: Cleanliness
Disliked: Staff & service
Zimmer okay, Rest naja
Mei Zimmer war kürzlich renoviert und daher okay. Aber die Heizung im Bad lässt sich nicht abdrehen (im Sommer!) und daher muss man das Fenster zum Schlafen öffnen. Draussen ist aber direkt der MKAD (Autobahnring) und die ganze Nacht Lärm. Das Personal ist zum Teil eher ungreundlich in ich musste jede Nacht (einzeln!) jeden Tag im voraus bezahlen. Eine Gesamtzahlung war nicht möglich. Das gleiche bei Frühstück: täglich an der Rezeption bezahlen, dann konnte man Frühstücken, Der Zustand des Hotels sonst (Zimmer und Lift war renoviert) versprüht den Charm der Sowjetunion. Also ein zweites Mal werde ich dirt eher nicht verbringen. Es gab dort ausser uns auch nur noch max. 5 andere Gäste ... bei geschätz mind. 100 Zimmern
Stayed 4 nights in Jul 2018

8/10 Good

aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отельчик по вменяемой цене
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ronildo

Liked: Room comfort
Mediano
Mediana

8/10 Good

Gamzat, Mariestad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not recommended.
Man ska vara försiktig när man beställer. Det finns vanliga rum (utan AC) och Club-nummer (med AC). Det visste inte vi. Priset på club-nummer är lika högt som på Sheraton. Om det blir varmt kan du öppna fönstret, MEN om fönstret går ut mot motorvägen då kan inte du sova ordentligt, det är bullrigt och soligt. Man ska beställa Club-nummer mot västra sidan av hotellet. Det är både tyst och svalt. Annars ligger hotellet så nära motorvägen så att det blir svårt och missa hotellet. Tjejen på receptonen var totalt oengagerad med nedlåtande attityd. Frukosten kostade oss 800 ryska rubel per pers oavsett om det var barn eller vuxen (ca. 115 svenska kronor). Så... Nej, det var nog sista gången vi stannade där.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dmitriy, Краснодар

Disliked: Staff & service, room comfort
Я не рекомендую этот отель ни кому

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M. Groß
Ein hotel gefunden wo preis leistung stimmt. Personal sehr freundlich Werde das hotel in zukunft öfters nutzen

10/10 Excellent

Алла

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Максим, Липецк

Liked: Cleanliness
Disliked: Room comfort
Не дали кондиционер
Очень жарко в номере, т.к. нет кондиционера, несмотря на то, что в подтверждении указано, что номер оснащен кондиционером (улучшенный номер). Так что минус и отелю и Hotels.com. За парковку пытаются 2 раза взять денег. Не рекомендую этот отель никому!!

8/10 Good

Олег

Liked: Cleanliness, property conditions & facilities, room comfort