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Reviews of Holiday Inn Morgantown - University Area, an IHG Hotel

3 out of 5
Holiday Inn Morgantown - University Area, an IHG Hotel
1188 Pineview Dr, Morgantown, WV

Reviews

9.2

Wonderful

Rating 10 - Excellent. 536 out of 802 reviews" "
Rating 8 - Good. 200 out of 802 reviews" "
Rating 6 - Okay. 43 out of 802 reviews" "
Rating 4 - Poor. 10 out of 802 reviews" "
Rating 2 - Terrible. 13 out of 802 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cimarron

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!
Stayed 1 night in May 2024

10/10 Excellent

Limda

Travelled with partner
loved our room. Staff very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay!
Stayed 1 night in May 2024
Response from T Merritt on 22 May 2024
We appreciate you and are very happy to see that you had a great stay. We hope to see you again soon.

8/10 Good

Melissa

Liked: Property conditions & facilities
Easy and friendly check in process. The room was clean and spacious.
Stayed 1 night in May 2024
Response from T Merritt on 20 May 2024
We are happy to see that you had an easy friendly check in experience and fount the room clean and spacious. We hope that you are able to stay with us again in the future.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Clean, comfortable rooms.
Stayed 1 night in May 2024
Response from TMerritt on 18 May 2024
We are happy you found everything comfortable and clean. We hope to see you soon.

8/10 Good

judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TMerritt on 18 May 2024
Thank you for your ranking. See you soon.

8/10 Good

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. 3rd time staying at this hotel. Enjoyed the bar at smoking Js. Try the Judge, jury, or executioner.
Stayed 2 nights in May 2024
Response from TMerritt on 18 May 2024
We are pleased to see you have stayed multiple times and enjoyed experience. Hope to see you again.

10/10 Excellent

Kelvin

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from T Merritt on 6 May 2024
Thank you for your ranking we hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from T Merritt on 6 May 2024
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay when visiting our Mountaineer.
Stayed 1 night in Mar 2024
Response from T Merritt on 6 May 2024
We are happy that you enjoy staying with us while visiting your Mountaineer. See you again soon.

10/10 Excellent

Alan

Stayed 1 night in Apr 2024
Response from TMerritt on 18 May 2024
Thank you for sharing your ranking of our location. Hope you visit us soon.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great and no awful overuse of flowery room fragrance.
Stayed 1 night in Apr 2024
Response from T Merritt on 22 Apr 2024
We appreciate your business. Thank you for taking the time to rank your experience with us.

8/10 Good

Antia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from T Merritt on 19 Apr 2024
We appreciate your business and do hope to see you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean bar was amazing
Stayed 1 night in Apr 2024
Response from T Merritt on 19 Apr 2024
We are happy to hear that you enjoyed the bar and do hope to see you again.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to the Hospital and right beside a nice restaurant called Smokin
Stayed 1 night in Mar 2024
Response from T Merritt on 9 Apr 2024
We are very pleased that you like the SmokinJ's Rib and Brewhouse that is connected to the hotel. We will be sure and pass on your feedback. We are glad the location was convenient for you as well. Hope to see you again.

8/10 Good

Chris

Stayed 1 night in Apr 2024
Response from T Merritt on 29 Apr 2024
Thank you for your ranking. Hope to see you again.

8/10 Good

Katherine

Travelled with family
Liked: Property conditions & facilities
The hotels rooms were clean, I was happy with the restaurant and the discount provided to guests that were staying at the hotel. I always love the coffee that is offered all day. The lobby area was very cluttered with papers, and other items it looked very messy.
Stayed 2 nights in Mar 2024
Response from T Merritt on 2 Apr 2024
We appreciate you taking the time to let us know your comments on your recent stay. We will be sure and let the staff know to clean up the lobby if nobody is using the items left behind.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from T Merritt on 26 Mar 2024
Our apologies for not meeting your expectations. We do hope to see you again in the future.

10/10 Excellent

Richard J

Stayed 1 night in Mar 2024
Response from T Merritt on 9 Apr 2024
We appreciate your business and do hope that you come back to Morgantown again to stay with us.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2024
Response from T Merritt on 15 Mar 2024
We appreciate you taking time out of your busy schedule to let us know that you had a nice stay. We do hope that if you are ever back in Morgantown WV in need of a hotel stay that we see you again.

10/10 Excellent

jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024
Response from T Merritt on 13 Mar 2024
We are excited to hear that you had a good breakfast at our on site restaurant Smokin J's Rib and Brewhouse. We do hope to see you again if in the area.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Friendly staff also brought a crib up for our baby with a baby blanket I thought that was nice.
Stayed 1 night in Feb 2024
Response from T Merritt on 29 Feb 2024
We are very pleased to hear that you had enjoyable stay and do hope to see you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T Merritt on 26 Feb 2024
We are very pleased that you had an enjoyable stay and hope to see you again soon.

6/10 Okay

Elise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from T Merritt on 19 Feb 2024
We appreciate you taking the time to score us. Hope to see you again very soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Spacious
Stayed 1 night in Jan 2024
Response from T Merritt on 6 Feb 2024
We appreciate you taking the time to let us know how your stay went. We do hope to see you again soon.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff workers were helpful and kind. Made sure we had everything we needed for our stay. Gave U.S. recommendations for dinner as well.
Stayed 1 night in Jan 2024
Response from T Merritt on 31 Jan 2024
We appreciate your business and are happy to hear that you had an enjoyable stay. We do hope to see you again soon.

8/10 Good

JEFFREY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from T Merritt on 29 Jan 2024
We are pleased to see that you had an enjoyable stay and cannot wait for you to return.

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from T Merritt on 25 Jan 2024
Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay. We hope to welcome you back soon for another fantastic experience.

8/10 Good

Carrie, Toronto

Stayed 1 night in Jan 2024
Response from T Merritt on 22 Jan 2024
Thank you so much for taking the time to share your feedback with us! We truly appreciate your choice to stay with us and are delighted to hear that you had a positive experience overall.We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional stay.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from T Merritt on 22 Jan 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay with us, and we truly appreciate your rating of 8 out of 10.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Brief Stay
Everything was fine but there was no game shuttle due to staff call-ins.
Stayed 1 night in Dec 2023
Response from T Merritt on 4 Jan 2024
Our apologies for the lack of staff to run the shuttle. We do our best to keep staffed up for special events.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from T Merritt on 4 Jan 2024
Thank you for taking the time to rank your stay with us. We do hope you stay again soon.

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammy on 21 Dec 2023
We appreciate your ranking hope to see you again soon.

6/10 Okay

Dan

Travelled with family
Stayed 2 nights in Dec 2023
Response from T Merritt on 21 Dec 2023
See you soon.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Excellent: the most comfortable bed I have ever slept on in a hotel. Amazing! It was a California King which I liked. Plenty of pillows. The Good: Shower was beautiful, plentiful hot water, just Ok pressure. The shower head was very high on the wall. Good for tall people. The awful: Breakfast. Even though it was included in my room rate, it was incredibly disappointing. Dirty silverware, long delay in getting seated and getting coffee, (then no spoon to stir coffee!), meal was not prepared fresh, but certainly came from warming pans in kitchen. (Extra charge for fried eggs!) Only white bread for toast option and when offered a bagel, it came cold and without butter or jelly. Scrambled eggs were lukewarm, sausage was clearly precooked and light gray, hash browns were deep fried then left to sit. The bacon was the only redeeming part of the meal. Would be livid if I paid the menu price of $15! The unacceptable: only Coffee Mate for coffee in lobby. To this coffee drinker, that is a travesty. Powdered creamer in the room. Awful. All in all, I would stay here, for that heavenly bed! Pro tip: Do not pay extra to include breakfast. There are plenty of great places to eat in Morgantown. There are also great local and national chain places for great coffee.
Stayed 3 nights in Dec 2023
Response from Tammy on 21 Dec 2023
Thank you for sharing your experience and we will be sure and pass your concerns onto the restaurant management team. We hope you stay again in our comfortable room.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good except the service at Smoking J’s. It was very slow and the bartender seemed to be more worried about the boys sitting there than us.
Stayed 2 nights in Dec 2023
Response from Tammy on 21 Dec 2023
Thank you for taking the time to let us know about your stay. We hope to see you again.

10/10 Excellent

Resa

Stayed 2 nights in Dec 2023
Response from Tammy on 21 Dec 2023
We appreciate your support.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from T Merritt on 8 Dec 2023
We are glad you found our your stay great and hope you come for another visit.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great, lobby just fine, bar restaurant has some issues. They were out of some basic things (no cheddar cheese, menu shows and described link sausage and they served patty’s, cranberry function did not work on the beverage dispenser).
Stayed 1 night in Dec 2023
Response from T Merritt on 5 Dec 2023
Thank you for taking the time to let us know how your stay went. We will be sure and pass comments on to the restaurant management and owners. We do hope to see you again soon.

6/10 Okay

Sherri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Bathroom did not have exhaust and it was horrible. Everything was soaked from moisture after showering.
Stayed 1 night in Sep 2023
Response from T Merritt on 5 Dec 2023
We appreciate you letting us know. We will be sure and have maintenance take a look at that exhaust fan.

10/10 Excellent

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a clean and comfortable place to stay. Plenty of options when it comes to eating.
Stayed 1 night in Nov 2023
Response from T Merritt on 5 Dec 2023
Thank you for your review and we do hope to see you again.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very claim place in a safe area and the staff was wonderful.
Stayed 2 nights in Nov 2023
Response from Tammy on 28 Nov 2023
We are very pleased to hear that you enjoyed your stay with us. We do hope to see you again soon.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. I go to Morgantown on a regular basis. First time at this one. I would book again.
Stayed 4 nights in Nov 2023
Response from Tammy on 28 Nov 2023
We cannot wait for you to book your next stay in Morgantown with us. See you soon.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Tammy on 28 Nov 2023
We appreciate your support and hope to see you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from T Merritt on 8 Nov 2023
We appreciate you taking the time to rank your stay with us. We do hope to see you again very soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
This is probably the cleanest hotel I’ve stayed at. The staff at the desk were helpful, knowledgeable and friendly.
Stayed 3 nights in Oct 2023
Response from T Merritt on 8 Nov 2023
We are very pleased you found our location the cleanest that you have stayed in and that the staff was very helpful. We hope to see you again soon.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from T Merritt on 8 Nov 2023
Thank you for your feedback. It looks like you had a good stay while with us and we hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice updated room, clean and comfortable! I’m not easily impressed and I have to say this is where I’ll stay anytime I’m visiting my WVU daughter
Stayed 2 nights in Oct 2023
Response from Tammy M on 23 Oct 2023
We appreciate your feedback and are very pleased to that you found your home while visiting your daughter. Call us directly for a Parents Club/Mountaineer Deal.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Place was clean, staff very friendly.
Stayed 2 nights in Oct 2023
Response from Tammy M on 23 Oct 2023
Thank you for your review we appreciate you taking the time. We do hope to see you again very soon.

10/10 Excellent

Toby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Parking lot is full often. Less than a mile to the hospital.
Stayed 3 nights in Oct 2023
Response from Tammy M on 20 Oct 2023
We appreciate your feedback and are pleased that you enjoy the location and the area. Hope to see you again soon.