Reception

Reviews of Hampton Inn Morgantown

2.5 out of 5
Hampton Inn Morgantown
1053 Van Voorhis Rd, Morgantown, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed. Close to Ruby Hospital. Friendly staff. We were on the ground floor, easy to get to our vehicle abd anything we needed.
Stayed 1 night in Apr 2024
Response from Sheri Caggiano, GM on 6 May 2024
It makes us so happy to receive such a positive review!THANK YOU!

6/10 Okay

Rita

Travelled with family, Business traveller
No glasses anywhere in the hotel, only paper cups. Not very satisfactory
Stayed 1 night in Apr 2024
Response from Sheri Caggiano, GM on 6 May 2024
I am so sorry that you were unhappy with our lack of glassware at our hotel. Hampton Inn brand standard does not require that we stock glass items, and we do not have a kitchen facility to maintain them. I am so sorry that you were less than pleased. I wish you safe travels.

6/10 Okay

Tonja

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheri Caggiano, GM on 6 May 2024
Thank you for taking the time to offer feedback regarding your recent stay. Thank you for staying with us.

10/10 Excellent

Kathy, Anaheim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable accommodations.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

Einat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kenneth

Travelled with family
The rate was not the rate quoted on expedia!! I will never use expedia again.
Stayed 1 night in Mar 2024
Response from Sheri Caggiano, GM on 6 May 2024
Dear Valued Guest , Thank you for taking the time to offer feedback regarding your recent stay. I am so sorry that you were less than pleased. Third party sites are an excellent way to book reservations, however, there are times when the rate quoted or the room type can show up different in our system. Unfortunately, since so much time has passed since your departure, I am not able to investigate this matter as thoroughly as I could have if you had brought it to my attention during your stay.I am sorry you found your experience unpleasant and we hope to see you again one day soon!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean facility
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family
Disliked: Property conditions & facilities
Overall the hotel was decent and served our purposes for a one night stay. Our room seemed clean although the hallway had a bit of trash on the floor in various spots. Bed was comfortable. You could hear some noise from the hallway and other room but it wasn’t too bad. Our tv didn’t work and we called the front desk and and they were just like “oh well, there’s no maintenance workers here until the morning.” The fridge was also not working. The breakfast was good although the placement of the waffle irons is horrible. One is in a corner and the other one is on the other part next to the corner and two people can’t fit in that little space. Also they ran out of waffle mix for a long time. The one guy running the space was working hard but couldn’t keep up. They really need another worker when the hotel is so packed. Overall I think we overpaid for this hotel since half of the stuff in our room didn’t work , but as far as a place to crash for one night it was ok.
Stayed 1 night in Mar 2024
Response from Sheri Caggiano, GM on 6 May 2024
I am so sorry that you had an issue during your recent stay. I apologize that it was not handled very well. Our TV issue was an outage with our provider. It doesn't seem as if that was explained to you, and I am sorry that it wasn't. I appreciate your feedback about the waffle irons and will look into a solution to remedy the situation you described. We appreciate your feedback and wish you safe travels.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Melissa

The shade was moved by motion and went up and down. The lock was not easy and the staff had to help me. Frustrating when I got there at 11:30 PM
Stayed 1 night in Mar 2024

4/10 Poor

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt like the hair in my bathroom. They did switch me rooms but managers says thats happens. I worked in cleaning in hotels and that was a big no.
Stayed 1 night in Feb 2024
Response from Sheri Caggiano, GM on 6 Mar 2024
Thank you so much for taking the time to review our facility and offer feedback regarding your recent stay with us. I am so sorry that your experienced a problem with hair in your bathroom. We do our very best to make sure that we focus on removing all evidence of the previous guest, and I am so sorry that we dropped the ball this time. I will present your comments to the housekeeping staff during our next staff meeting and we will do our best going forward to make sure there is no hair!Please accept my apologies.

10/10 Excellent

edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently locate to Ruby Memorial Hospital, plus a good value, close to restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Very clean and close to everything
Stayed 2 nights in Mar 2024

4/10 Poor

Douglas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Door from parking lot very hard to open. Our room would not open without a fair amount of force. The front counter girl was friendly, but somewhat confused by the fact that we were Canadian. Overall it was a disappointing stay
Stayed 1 night in Feb 2024
Response from Sheri Caggiano, GM on 4 Mar 2024
I am so sorry that you experienced a problem during your recent stay with us. I hope that you will give us another chance to win your loyalty should you be returning to our area.

8/10 Good

Delores

Stayed 2 nights in Feb 2024

8/10 Good

Wenceslau

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closeness to restaurants
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Lara

Stayed 1 night in Feb 2024

10/10 Excellent

Laura C.

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay!
Stayed 2 nights in Feb 2024
Response from Sheri Caggiano, General Manager on 21 Feb 2024
It is so nice to hear that you had a wonderful stay!We hope to see you again one day soon!Safe travels!

10/10 Excellent

katherine

Stayed 1 night in Feb 2024

6/10 Okay

Barbara

Disliked: Cleanliness, property conditions & facilities
Refrigerator didn't work
Stayed 2 nights in Feb 2024
Response from Sheri Caggisno, GM on 21 Feb 2024
Thank you so much for staying with us. I am so sorry that your refrigerator did not work during your stay. I realize how unpleasant that must have been for you and I am sorry that we were not able to correct the situation. I hope that in the future, you will give us another opportuunity to win your loyalty.

2/10 Terrible

John

Disliked: Staff & service
Poor hospitality
Stayed 2 nights in Nov 2023
Response from Sheri Caggiano, General Manager on 21 Feb 2024
I am so sorry that you were less than pleased with your recent stay and I am curious about your comment. If you would like to reach out to me personally to discuss the issues you encountered, I would welcome your feedback.

6/10 Okay

Rod

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sophia

Travelled with family
Liked: Staff & service
Sophia
Upon checking in and going to our room we discovered there was a leak from the shower that was going into the room. I went to the front desk who stated they had a leak but could not figure out where it was. They moved our room but I had to repack and move which was ok. Breakfast was good centrally located to every thing overall it was a good hotel.
Stayed 2 nights in Feb 2024
Response from Sheri Caggiano, General Manager on 21 Feb 2024
I am so sorry that you experienced an issue with the shower during your stay. I realize how inconvenient that must have been. I appreciate your positive comments! We look forward to seeing you again one day soon!

10/10 Excellent

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied with the service
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for our stop over stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Tonja

Stayed 2 nights in Jan 2024

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Allison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My check-in staff was not very friendly at all. Checked in around 430p 1/14/23.
Stayed 1 night in Jan 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

None
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We were there for my sister's surgery at WV medical center. The proximity to the hospital is what made Hampton our first choice. The room was clean, beds were comfortable and breakfast was amazing!
Stayed 2 nights in Dec 2023

10/10 Excellent

Amy, Stone Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Tera

Stayed 1 night in Dec 2023

2/10 Terrible

Vicki, Palm Coast

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms run down. Dirty room. Hair in my towels, that's not mine. Food was cold in the morning. Told the sir the batter was empty . He looked like i just punched him. Very sad stay. Manager was great. Helped with the room.
Stayed 3 nights in Dec 2023
Response from Sheri Caggiano, GM on 11 Dec 2023
I am so sorry that you were so upset with your room. I do apologize for the inconvenience that you experienced.Thank you for taking the time to bring this to our attention.We appreciate your feedback.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
First hotel I ever stayed in that had a night light in the bathroom! The check in staff were extremely friendly and pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling home.
Stayed 1 night in Nov 2023

10/10 Excellent

norma

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and the staff was friendly. Needed to stay close to ruby hospital since my son had a major surgery and it was basically right across the street :) highly recommend will be staying here again.
Stayed 1 night in Nov 2023

6/10 Okay

Babu

Travelled with family, Business traveller
Disliked: Property conditions & facilities
There is no microwave oven in the room.
Stayed 1 night in Nov 2023
Response from Sheri Caggiano, GM on 7 Dec 2023
Dear Valued Guest,Thank you for taking the time to offer feedback regarding your recent stay. At the present time, microwaves are not a standard required for Hampton Inn rooms. We do provide one for our guests to use in the lobby area near our front desk. Thank you for your comments.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy bed with wonderfully soft sheets!
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Stayed 3 nights in Nov 2023

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 1 night in Nov 2023

4/10 Poor

Heather

Stayed 1 night in Nov 2023
Response from Sheri Caggiano, GM on 7 Dec 2023
Thank you for taking the time to offer feedback regarding your recent stay. I am sorry that it appears that you were less than pleased with your stay. Thank you for reaching out.