Outdoor pool, pool umbrellas, pool loungers

Reviews of Racquet Cuernavaca

4 out of 5
Racquet Cuernavaca
Fco Villa 100 Fracc Rancho Cortes C P, Cuernavaca, MOR

Reviews

8.2

Very good

Rating 10 - Excellent. 281 out of 771 reviews" "
Rating 8 - Good. 293 out of 771 reviews" "
Rating 6 - Okay. 139 out of 771 reviews" "
Rating 4 - Poor. 36 out of 771 reviews" "
Rating 2 - Terrible. 22 out of 771 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Fernando

Stayed 1 night in Dec 2023
Response from ALG on 28 Dec 2023
Gracias por tu vista!

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from ALG on 26 Dec 2023
Regresa pronto!

10/10 Excellent

Alma

Stayed 1 night in Dec 2023
Response from ALG on 21 Dec 2023
Hola Alma!Gracias por visitarnos nos encantará atenderlos nuevamente, Regresa pronto!

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Needs updating and more cleanliness in general. The restaurant is ZERO INVITING
Stayed 1 night in Nov 2023
Response from ALG on 29 Nov 2023
Dear Laura:Thank you for your visit and comments which help us improve our services.We will review and work on the points you mention as areas for improvement.We hope you will allow us to serve you again.Regards,

2/10 Terrible

ALFONSO

Stayed 2 nights in Nov 2023
Response from ALG on 21 Dec 2023
Gracias por visitarnos!

6/10 Okay

Blanca Lila

Travelled with partner
Liked: Staff & service
Es un buen hotel, con buena ubicación. Solo un poco descuidado.
Stayed 2 nights in Oct 2023
Response from ALG on 9 Oct 2023
Buen día Blanca:Gracias por habernos visitado,Esperamos verte nuevamente!

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, close to excellent.
Beds are good. Ambiance is excellent. Cleaning is very good. Bathroom door didn't close. Some maintenance is required.
Stayed 4 nights in Sep 2023
Response from ALG on 28 Sept 2023
Dear Joel:Thank you for visiting us and for your comments, we are very pleased to hear that you will enjoy your stay with us.We will be happy to serve you again.Best regards

10/10 Excellent

jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel and I would stay again!!
Hotel was beautiful!!! Decor was antique but tasteful, staff was very friendly and food was great, I had the buffet brunch on sunday 9/17 . I’m just sad I didn’t have time to enjoy the pool or the spa.
Stayed 3 nights in Sep 2023
Response from ALG on 22 Sept 2023
Dear Jocelyn:Thank you for your visit and comments, for us your opinion is very important.We hope to see you again for this your home and you can enjoy all our facilities.Kind regards

8/10 Good

Xtian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar esta muy bien, habitaciones viejitas pero limpias. La alberca caliente y excelente para nadar. Todo iba excelente hasta que tomé el buffet de la mañana, pregunté el precio, me dijeron $250, asi que dije que si, pero al pagar cada buffet tenia un precio de $350 (el mesero se equivocó en darme el precio inicial), por ese precio el buffet no vale la pena, sal a desayunar fuera. La comida no es la mejor pero cumple. Si vas al hotel es por relajarte y jugar tenis o nadar. Only.
Stayed 1 night in Aug 2023
Response from ALG on 21 Aug 2023
Buen día Xtian:Agradecemos preferencia y comentarios sobre nuestras instalaciones, lamentamos la confusión de información de precios por parte del mesero lo cual reforzaremos.Esperamos nos permitan atenderlos nuevamente.Atentamente,

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ALG on 8 Sept 2023
Regresa pronto!

10/10 Excellent

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & peaceful 💕
Excelente customer service
Stayed 2 nights in Jul 2023
Response from ALG on 19 Jul 2023
Gracias por visitarnos, nos encantará atenderlos nuevamente!

8/10 Good

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms need updating
Stayed 1 night in Jul 2023
Response from ALG on 18 Jul 2023
Dear Catalina:Thank you for your visit and comments, they help us to improve our services.We hope to see you in the next future .Regards

10/10 Excellent

Pheng

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is surround by trees and mountain good weather.
Stayed 8 nights in Jun 2023
Response from ALG on 5 Jul 2023
Thank you for your visit and comments we regardig the garden.We hope to see you in te thext future.Regards

8/10 Good

Paloma

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from ALG on 26 Jun 2023
Gracias por visitarnos, esperamos volver a atenderlos nuevamente!

8/10 Good

Luis

Travelled with family
Liked: Staff & service
The property is ok. The furniture linen and facilities are old and need maintenance. The staff and prices are great. The room cleaning was not too good. We found a cockroach and a spider when we arrived and we noticed that housekeeping did not sweep or mop the bedroom.
Stayed 3 nights in Apr 2023
Response from ALG on 4 May 2023
Good day:We appreciate your visit and comments which help us to improve our operating processes.We hope you will allow us to serve you again.Sincerely,

8/10 Good

Araceli

Stayed 3 nights in Apr 2023
Response from ALG on 22 Apr 2023
Gracias por visitarnos!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel, beautiful gardens, great food, excellent service. It is only 50 min from Mex City and you are transported to paradise.
Stayed 1 night in Feb 2023
Response from ALG on 15 Feb 2023
Dear Monica:Thank you for your preference and comments about the hotel and our services.We would love to assist you again.Best regards!

10/10 Excellent

VLAD

Travelled with family
Liked: Cleanliness, staff & service
This is a nice feel of inner Mexico, not Cancun destination. The hotel is located in Rancho Cortes. The central building is a beautiful mansion with courtyard built in 1930s in Spanish Mexican style. Most of the hotel are one story concrete structures built around 1960-1970s. There are few buildings 3-4 stories high. The units have authentic Mexican feel, but are not renovated to Hilton or Marriott standard. The courts at the hotel are hard surface and very well maintained. The food is authentic Mexican food. Most of the staff doesn't speak English but you can always find someone who does. If you want to go outside, the best option is to order Uber. Taxis are not recommended, as you don't know who you are driving with, plus they charge you twice the Uber price because they see an English speaking tourist. We had a nice time in Cuernavaca!
Stayed 7 nights in Jan 2023
Response from ALG on 11 Feb 2023
Dear Vlad:We appreciate your visit and comments which motivate us to continue providing our services.We would love to serve you again,Kind regards

8/10 Good

FRANCISCO L

Stayed 1 night in Feb 2023
Response from ALG on 7 Feb 2023
Agradecemos tu preferencia y evaluación, esperamos nos permitan atenderlos nuevamente!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The property was full of nature and very quiet.
Stayed 5 nights in Jan 2023
Response from ALG on 7 Feb 2023
Dear Peter:Thank you for your visit and comments.Regards

8/10 Good

PEDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities
reasonable price a bit old but very clean and beautiful gardens
Stayed 1 night in Jan 2023
Response from ALG on 23 Jan 2023
Dear Pedro:Thank you for your visit and comments, we will be glad to see you in the next future.Regards

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene acabados rústicos muy bonitos, es muy tranquilo.
Stayed 1 night in Jan 2023
Response from ALG on 9 Jan 2023
Buen día Daniel:Muchas gracias por visitarnos y por tu evaluación, nos encantará atenderlos nuevamente.Atentamente,

10/10 Excellent

Rosa Elvia, Fort McMurray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, great staff and delicious food!
Stayed 1 night in Sep 2022
Response from The Management on 13 Sept 2022
Thank you for your comments, hope to see you soon

10/10 Excellent

Rosa Elvia, Fort McMurray

Stayed 1 night in Sep 2022

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the distance from the reception to the suites
Stayed 2 nights in Aug 2022

2/10 Terrible

Octavio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It beautiful staff is horrible
Stayed 2 nights in May 2022
Response from ALG on 22 Jun 2022
Hello! Thank you for your visit and comments, we will review the point your mentioned above the staff. Regards,

10/10 Excellent

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed.
Great weekend away to stretch the legs with plenty of tennis! Basic rooms but comfey bed.
Stayed 1 night in Jan 2022
Response from ALG on 1 Feb 2022
Hello! Thank you to share your experience with us, we hope to see yoou in the next future. Regards,

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien para relajarse y tener unos días de descanso. No lo recomiendo para personas con problemas al caminar porque tiene pasillos empedrados e inclinados
Stayed 3 nights in Jan 2022
Response from ALG on 17 Jan 2022
Agradecemos tu visita y comentarios, esperamos nos permitan atenderlos nuevamente!

8/10 Good

Gina

Travelled with family
Disliked: Property conditions & facilities
REception (Andres) was very helpful,thank you very much:)
Stayed 3 nights in Dec 2021
Response from ALG on 21 Dec 2021
Hello Gina! Thank you for your visit and comments we will be glad to see you in the next future, Regards

8/10 Good

Paola

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
El hotel está limpio y bien pero ya se ve muy viejo y descuidado, podrían hacerle algunos arreglos. El servicio en restaurante y alberca muuy lento.
Stayed 2 nights in Nov 2021
Response from ALG on 22 Nov 2021
Buen día: Gracias por visitarnos y por sus comentarios los cuales nos ayudan a mejorar nuestros servicios. Esperamos nos brinden la oportunidad de atenderlos nuevamente. Atentamente

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing gardens
Beautiful property
Stayed 2 nights in Nov 2021
Response from ALG on 20 Nov 2021
Thank you for your visit, we hope to see you in the next future. Regards

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re nice
Stayed 3 nights in Sep 2021
Response from ALG on 2 Oct 2021
Dear guest: Thank you for your visit, we will be glad to see you in the next future, Regards

8/10 Good

Antonio

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Beautiful but with some issues to address.
The location is beautiful, I've come here for years. Unfortunately the property has not been kept up. Particularly the guest rooms. We were on suite 110 and there has black mold on the walls. I understand the humidity and moisture levels are high but they MOST control black mold. I will need to have confirmation this issue has been addressed before booking again. The restaurant service was a bit slow and the gym needs a better weight options. Again, the location and gardens are absolutely beautiful. I hope they invest in restoring the guest rooms as I look forward to coming back.
Stayed 1 night in Sep 2021
Response from ALG on 29 Sept 2021
Dear Antonio : Thank you for visiting us and for your comments which help us to improve our operating processes. We regret that this time due to the unusual rainy season details were available in your room which are being corrected. We hope it will allow us to serve them again. Regards

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place.
Stayed 1 night in Sep 2021
Response from ALG on 20 Sept 2021
Hola! Gracias por visitarnos, nos dará mucho gusto recibirlos nuevamente, Atentamente

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Cleaning staff were very nice and professional. They did their best with the conditions of the place. Temperature in the room was around 50 or colder Degrees F constantly. Heater didn't work. The rooms were so humid that there was mold growing on the walls. Walls and floor were wet with humidity. Bathroom did not have a window or exhaust fan to get rid of wet humid air when showering. Without heat in the room, it was impossible to dry out the air. Because of the cold and humidity, bedsheets and blankets were cold and damp and would not get warm even when sleeping with socks, sweatpants, and sweatshirts. We were shivering constantly and couldn't warm up. Beds had some sort of bed bugs in them that bit our legs in numerous places as we slept. (photos attached). Because the entire complex smelled of mold, our whole family experienced headaches, sore lungs, and constant coughing. This was the most uncomfortable place we've ever spent time at.
Stayed 18 nights in Jun 2021
Response from ALG on 10 Aug 2021
Dear Customer, We appreciate you sharing your experience with us. We regret that on this occasion you did not enjoy your stay in our facilities during the rainy season which generates a significant increase in the humidity of the area to be surrounded by trees. We maintain a monthly fumigation program and because we do not have any pest reports in our records, we ask you to share us your dates of stay as well the number of room you stayed in to review them. Kind regards

8/10 Good

harumy

Travelled with family
Liked: Cleanliness, staff & service
Regular
Buena experiencia la gente muy amable y todo muy limpio. Falta un poco de mantenimiento en las albercas y los colchones están incómodos.
Stayed 2 nights in Aug 2021
Response from ALG on 7 Aug 2021
Buen día! Gracias por visitarnos y por sus comentarios, sus observaciones nos ayudan a mejorar nuestros servicios. Esperamos nos permitan atenderlos nuevamente en un futuro cercano. Atentamente,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property because it has a lot of history and that makes it unique, it's well kept, needs a little maintenance details which it seems they are working on it, the surroundings are beautiful, amenities are good and plenty for people. I didn't like the walking on some of the old stones of the area to get to the main entrance and some other areas to go to your room. You have to be very careful walking or you might twist your ankle, it's just the different sizes of the stones makes it a little challenge.
Stayed 7 nights in Jul 2021
Response from ALG on 29 Jul 2021
Dear guest:: Thank you for visiting us and for your comments, as you mention we coninuosly work on the maintenance of the hotel due to its age and heavy rains of the season. We look forward to welcoming you again. Sincerely

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen Lugar, Buena atención, la alberca a muy buena temperatura, las almohadas bastante duras. En general buena experiencia. Regresaría sin duda
Stayed 2 nights in Jul 2021
Response from ALG on 19 Jul 2021
Hola! Muchas gracias por visitarnos y pos sus comentarios a los cuales les daremos seguimiento. Esperamos nos permitan atenderlos nuevamente en un futuro cercano Atentamente,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members of the hotel were very attentive and friendly.
Stayed 4 nights in Jun 2021
Response from ALG on 29 Jun 2021
Hello! Thank you for yoir visit and comments, we will be glad to received you in the next future. Regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room needs maintenance... Bathroom in particular,
Stayed 7 nights in Jun 2021
Response from ALG on 24 Jun 2021
Hello! Thank you for your visit and comments, please let us know your room number to review the points you mentionen above, Regards

10/10 Excellent

Rosario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Maravillosa estancia. habitaciones cómodas, personal muy muy atento y amable. Instalaciones recreativas muy buenas. Un lugar en medio de la naturaleza bellísimo y nos encantó la alberca climatizada en medio de los árboles.
Stayed 3 nights in May 2021
Response from ALG on 7 May 2021
Hola! Mil gracias por visitarnos y por sus comentarios los cuales nos motivan a continuar brindando nuestros servicios. Nos dará mucho gusto recibirlos nuevamente en un futuro cercano. Atentamente

10/10 Excellent

Paulina

Stayed 1 night in May 2021
Response from ALG on 15 May 2021
Gracias por visitarnos!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean and Quiet
The hotel is on beautiful forested land in a gracious neighborhood of Cuernavaca. The neighborhood is up higher than the Centro, so its cooler and quiet. The hotel was clean and cleanliness and safety was emphasized in signs throughout the buildings.
Stayed 1 night in Apr 2021
Response from ALG on 3 May 2021
Dear Brian: Thank you for your visit and comments regarding your last stay with us. We hope to see you in the next future Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to this hotel, it is a good choice to stay in Cuernavaca
Stayed 1 night in Mar 2021
Response from ALG on 8 Mar 2021
Hello! Thank you for your visit and comments, we will be glad to see you in the next future. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from ALG on 22 Dec 2020
Muchas gracias ´por su visita, felices fiestas!

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Good stay
The place is beautiful, but they could improve a better service, the time of waiting in the Restaurant is too long.
Stayed 2 nights in Jul 2020
Response from ALG on 27 Jul 2020
Hello! Thank you for your visit and comments, we will work to improve the points you mention above. Regards,

4/10 Poor

I&A, New York

Travelled with family
Disliked: Staff & service, property conditions & facilities
Slow check-in: for 10 min my reservation was looked for in spite of presenting a copy to the reception. Then a room was given but NOT one we paid for, we protested and it was replaced to a very nice one. "Continental" breakfast was a joke: coffee, juice and toast - we paid for it separately at reservation and got special tickets with multiple indications that tip is not included - but a meal for lunch and dinner was truly excellent. Service at restaurant was "surprising": a waiter forgot to bring a bread, a knife for meat and then ... a bill, as a result we looked over the restaurant how to pay. It was also pretty annoying to see in restaurant construction workers in dirty clothes moving around. It was also not a pleasure to see construction garbage kept at parking lot. Leaving we discovered in our room a person who came in our absence to check minibar! I would qualify this "hotel" as rooms attached to tennis courts. Noise from the road specially in the morning is very bad It is certainly overpriced. Surely, we will not return to this place to stay overnight but to have lunch or dinner - it might be.
Stayed 2 nights in Nov 2019
Response from ALG on 20 Nov 2019
Dear Customer: We appreciate you taking the time to share your experience with us during your stay in Cuernavaca Rest assured that we will review all the points you mention and work with the areas involved. We hope to give us once again the opportunity to serve you in the near future. Regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and the gardens, breakfast was delicious.
Stayed 1 night in Oct 2019
Response from ALG on 11 Nov 2019
Hello!! Thank you for your comments. We willbe glad to see you in the next future, Regards,

10/10 Excellent

Marlene, Boston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place. The food was great too!
Stayed 5 nights in Aug 2019
Response from ALG on 20 Aug 2019
Dear Guest: Thank you for your visit and comments, we will be glad to see you in the next future, Regards

2/10 Terrible

Miguel A

Disliked: Property conditions & facilities, room comfort
Noisy hotel
The hotel is located in a very nice neighborhood. The gardens are great. It is a tennis club, the hotel seems improvised. The rooms are spacious but really old and the worst part is the noise. I really heard everything happening in the bathroom next door. It was really disappointing.
Stayed 1 night in Aug 2019
Response from ALG on 12 Aug 2019
Dear guest: Thank you for your comments the help us to improve our services, we will review and work on it. Regards