Outdoor pool, open 8:00 AM to 8 PM, pool umbrellas, pool loungers

Reviews of Posada del Tepozteco - Hotel & Gallery

4 out of 5
Posada del Tepozteco - Hotel & Gallery
Paraiso 3 Barrio San Miguel, Tepoztlán, MOR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 222 reviews" "
Rating 8 - Good. 48 out of 222 reviews" "
Rating 6 - Okay. 19 out of 222 reviews" "
Rating 4 - Poor. 2 out of 222 reviews" "
Rating 2 - Terrible. 5 out of 222 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Yuri del Castillo N on 15 Apr 2024
Thanks so much for visiting us... glad to know you'd enjoyed your stay at La Posada. Hasta pronto!

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
An amazing property built into the mountains overlooking the town of Tepoztlan. If you like to sip on tequila with a pool over looking the mountains, this is the place for you. The food is excellent!
Stayed 4 nights in Apr 2024
Response from Yuri del Castillo N on 15 Apr 2024
We're happy to know that you enjoyed our incredible views from the hotel and from the pool. Thank you very much for your kind comments, these commit us to improving day by day to provide you with the best experience on your next visit.

10/10 Excellent

Selinda

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely gorgeous. The view of the city and the architect of this hotel was breathtaking. The staff was very kind. Breakfast was delicious. Easy access to many parts of Tepoztlán and I felt very safe. I gave 4 stars to properly condition and facilities only because there is no air conditioning in the rooms and I got very hot at night.
Stayed 2 nights in Apr 2024
Response from Yuri del Castillo N on 15 Apr 2024
We love to know that you enjoy the architecture and found amazing your stay and breakfasts at La Posada.Our commitment is to provide you with friendly service so that you feel at home. Our unbeatable location gives you the security of going out to the places of interest that surround us. We hope to serve you again.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location - views are key point of hotel. Charming colonial style hotel with very good restaurant. Rooms do not have ACs which is a problem in rooms exposed to direct sunlight.
Stayed 2 nights in Apr 2024
Response from Yuri del Castillo N on 6 Apr 2024
Thank you very much for your very positive comments, which commit us to improve the topic you share with us. Happy to know that you enjoyed our views, location and food. Come back soon!

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente muy buena atención y excelente ubicación
Stayed 1 night in Mar 2024
Response from Yuri del Castillo N on 8 Mar 2024
Nos llena de alegría saber que disfrutó de su estancia, de nuestro servicio y nuestra inmejorable ubicación. Espperamos tener el honor de volver a atenderle!

10/10 Excellent

Cynthia, WINNIPEG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sceneries!
Stayed 2 nights in Mar 2024
Response from Yuri del Castillo N on 6 Mar 2024
Thanks so much for visiting us and for sharing your very kind comment. See you soon!

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went good
Stayed 3 nights in Jan 2024
Response from Yuri del Castillo N on 29 Jan 2024
Glad to hear everything was ok during your stay at La Posada, it was a pleasure to have you here. See you soon!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yuri del Castillo N on 27 Dec 2023
Infinitas gracias por su confianza y su preferencia... esperamos contar nuevamente con su distinguida visita. Hasta pronto!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing and kind staff. It was such a pleasant experience staying at Posada del Tepozteco. Would definitely come back.
Stayed 2 nights in Dec 2023
Response from Yuri del Castillo N on 12 Dec 2023
We're glad to know you'd enjoyed the service and your stay at La Posada... well be very happy to have you here again in the near future. Best regards from Tepoztlan!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my last night in Mexico after 6 weeks of travelling. Wish I had stayed here longer. The hotel and grounds are beautiful. So peaceful, but just a very short walk to the town (on a small hill for anyone with mobility issues). The staff are very friendly and helpful. I had dinner in the beautiful garden. The food was fabulous and not expensive. The service was excellent. Breakfast the next morning was amazing, so much choice! The reception staff also organised a taxi pick up from Cuernavaca and my taxi to the bus station on departure.
Stayed 1 night in Nov 2023
Response from Yuri del Castillo N on 28 Nov 2023
We are very happy to know that you enjoyed your stay and our service. Our commitment is to provide you with the quality that you deserve, looking forward to your distinguished visit again.

10/10 Excellent

Gerardo

Stayed 1 night in Aug 2023
Response from Yuri del Castillo N on 15 Aug 2023
Infinitas gracias por su muy amable y positiva valoración, la cual nos compromete a mejorar cada día para brindarle una mejor experiencia en su próxima visita. Hasta pronto!

10/10 Excellent

Thomas M.

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with nice rooms. Very chill!
Stayed 2 nights in Jul 2023
Response from Yuri del Castillo N on 26 Jul 2023
Thanks so much for sharing your kind comments... please come back soon. Best regards from Tepoztlan!

10/10 Excellent

Jose, Cuernavaca

Stayed 1 night in Jul 2023
Response from Yuri del Castillo N on 22 Jul 2023
Infinitas gracias por su muy amable valoración, esperamos contar nuevamente con su muy distinguida visita!

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jun 2023
Response from Yuri del Castillo N on 28 Jun 2023
We are very happy to know that you enjoyed your stay at la Posada, we hope to have your trust and preference again. See you soon!

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel fantastic
Stayed 1 night in Jun 2023
Response from Yuri del Castillo N on 26 Jun 2023
Thanks so much for your very kind comments and your trust and preference. We hope to have the pleasure of having your visit again.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Charming Mexican vintage property with beautiful views at every turn. Service in the restaurant, rooms, and reception was attentive and nonintrusive. The pool was delightful, and we often had it to ourselves midweek. The breakfasts were wonderful, with a variety of Mexican specialties to choose from. We hope to return soon!
Stayed 4 nights in Jun 2023
Response from Yuri del Castillo N on 19 Jun 2023
It fills us with joy to know that you enjoyed your stay, our service and the property and its beautiful views. We hope to have the pleasure of serving you again. See you soon!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Yuri del Castillo N on 17 Jun 2023
Infinitas gracias por su amable valoración... hasta pronto!

10/10 Excellent

Freddian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Yuri del Castillo N on 7 Jun 2023
Thanks so much for sharing your very positive valoration. Glad to know youd enjoyed yor visit to Posada del Tepozteco!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only inconvenience was hot water not hot enough and fridge not working properly
Stayed 1 night in May 2023
Response from Yuri Del Castillo N on 22 May 2023
We greatly appreciate your preference and your kind comments, which commit us to improve the aspects that you share with us to provide you with a better experience on your next visit.

10/10 Excellent

Isabel

Liked: Staff & service
The hotel is beautiful and the staff wonderful the only thing i wll said the windows didn’t have screen protection and mosquitoes and flies came in and the shower and sink the faucets are very old and hard to turn
Stayed 4 nights in Mar 2023
Response from Yuri del Castillo N on 6 Apr 2023
Thanks so much for sharing your kinf comments which help us to improve the stuffs to give you the best service in your next visit to Tepoztlan

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property. The view from our suite was spectacular. I also enjoyed the food very much.
Stayed 1 night in Mar 2023
Response from Yuri del Castillo N on 8 Mar 2023
We are very grateful for your distinguished visit and we are pleased to know that you enjoyed your stay, our majestic views and our gastronomy. We look forward to seeing you back soon

10/10 Excellent

kyle, Carmel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Views
Stayed 2 nights in Feb 2023
Response from Yuri Del Castillo N on 8 Feb 2023
Thanks so much for your visit. Glad to know you'd enjoyed our views!

10/10 Excellent

Daniel, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preciosa propiedad, staff muy atento y cordial. Definitivamente volveré y recomendaré.
Stayed 1 night in Nov 2022
Response from Yuri Del Castillo N on 2 Dec 2022
Infinitas gracias por compartir su muy amable experiencia en Posada del Tepozteco, nos encanta saber que tendremos la oportunidad y el honor de volver a atenderle. Hasta pronto!

10/10 Excellent

MARC

Stayed 3 nights in Nov 2022
Response from Yuri del Castillo N on 8 May 2023
Gariacias por su valoración! Hasta pronto!

6/10 Okay

Jaime, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit tired, the gardens are beautiful and the views are fabulous
Response from Yuri Del Castillo N on 10 Nov 2022
Thanks so much for sharing your comments and for your visit!

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place overall! The only negative is the wifi which can be a downer for some but
Stayed 1 night in Aug 2022
Response from Yuri Del Castillo N on 16 Aug 2022
Thanks so much for visiting us! Nice to know you'd enjoy the whole hotel. See you soon!

10/10 Excellent

Bert

Liked: Cleanliness
Stayed 2 nights in Jun 2022

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Loved it here. Rooms were gorgeous, so was the restaurant and pool area. It all was!
Stayed 1 night in Apr 2022
Response from Yuri Del Castillo N on 25 Apr 2022
Thanks so much for sharing your very kind comments, glad to hear you enjoyed your room, the restaurant and pool area. Best regards from all the staff.

10/10 Excellent

maria, Chicago

Stayed 1 night in Dec 2021

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property!
Hotel is beautiful and in great shape. Our room had a hot tub, which we loved! Breakfast was included and it was delicious. I would definitely recommend it!
Stayed 1 night in Dec 2021
Response from Yuri Del Castillo N on 25 Jan 2022
Thanks so much for your very kind comments and for your wide recommendation. Glad to hear you'd enjoyed the hot tub and the breakfast. We hope to see you here again!

10/10 Excellent

Liliana, El Paso

Stayed 2 nights in Nov 2021

8/10 Good

Corinne

Liked: Cleanliness, property conditions & facilities, room comfort
A fantastic place.
It was glorious. The service was slow and staff didn’t really communicate, but the room was perfect, garden stunning. Grounds gorgeous. Food and drinks included was nice bonus.
Stayed 2 nights in Nov 2021
Response from Yuri Del Castillo N on 25 Nov 2021
Thanks so much for sharing your kind comments. These help us to improve our service and communication. Glad to hear you´d enjoyed the beautiful gardens and the grounds. See you soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Was not as expected
Stayed 1 night in Aug 2021
Response from Yuri Del Castillo N on 12 Aug 2021
We´d have liked to know what was missing to meet your expectations. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention from the staff, the Perfect view and the most important…, the cleanness of the place.
Stayed 2 nights in Jun 2021
Response from Yuri Del Castillo N on 21 Jun 2021
Thank you so much for sharing ypur kind comments. The cleanness and your health security in our prior #1. We´re glad to know that you enjoy the attention from the staff. See you soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel has a unique and cozy style, all perfectly blended with the landscape around it. We had a very good time there even though they should consider a remodelación, because we had some details of leaks in two of our rooms. The other thing a think they can improve is the time in the service of the restaurant, they take a long time in deliver the food doesn’t matter what time of the day is.
Stayed 3 nights in Jun 2021
Response from Yuri Del Castillo N on 12 Jun 2021
We greatly appreciate the very kind comments you share with us. These comments commit us to improve and implement quality actions that you deserve.

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Yuri Del Castillo N on 8 Jun 2021
Thanks so much for your visit Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was just wonderful. The hotel is perched on the side of a hill overlooking both the mountains and the town. Walking to town requires a steep street. Not good if you are not sure footed. We walked down and took a cab down. It is well worth the cost to get a room with a patio and view. Beware the hotel is booked on weekends and there can be much noise at the pool. Plan you trip Sunday-Friday and avoid Saturday. 5 Stars all the way.
Stayed 4 nights in May 2021
Response from Yuri Del Castillo N on 21 May 2021
Thanks so much for sharing your very kind comments and the advices to the other travelers. Thank you so much for your visit to Posada del Tepozteco. Best regards :)

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I give them a 0 star because of their customer service . There are plenty of better run hotels. Do not stay in this one.
Stayed 1 night in May 2021
Response from Yuri Del Castillo N on 13 May 2021
No showing up at the hotel on your arrival date and no giving prior notice is a non-refundable term. We have defined terms and conditions wich are communicated to guests prior to their arrival.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an absolute gem. Location is perfect for walking to the sites, shopping and of course eating! The restaurant at the hotel is amazing - so much so that we decided to stay for dinner each night of our stay! And the restaurant staff were excellent! Service was simply outstanding! If you come to Tepoztlán, you need to stay here!!!!! 6 stars!
Stayed 2 nights in May 2021
Response from Yuri Del Castillo N on 11 May 2021
Thanks so much for sharing your very kind comments... we hope can come back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Apr 2021
Response from Yuri Del Castillo N on 4 May 2021
Thank you so much for sharing your experience at Posada del Tepozteco. We hope to see you soon in Tepoztan!

10/10 Excellent

corinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Yuri Del Castillo N on 8 Apr 2021
Thanks so much for your visit to Posada del Tepozteco. See you soon!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 👍
Beautiful grounds we loved every minute especially the cats.
Stayed 2 nights in Jan 2021
Response from Yuri Del Castillo on 19 Jan 2021
Thanks so much for sharing your very kind comments! We love that you´ve enjoyed every minute at Posada del Tepozteco!

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good, a bit pricey. Service needs improvement.
The place is nice and has an amazing view of the Tepozteco. The terrace at the restaurant and the gardens are great. Food was fine although a bit pricey. Service is not good at all and the room was noisy, you could hear another room’s conversation with some ease. The pool was ok.
Stayed 1 night in Dec 2020
Response from Yuri Del Castillo on 24 Dec 2020
Thanks so much for sharing your kind comments!

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best options in Tepoz
Great location, nice building, food average
Stayed 2 nights in Feb 2020
Response from Yuri Del Castillo - PR Manager on 25 Feb 2020
Thanks so much for sharing your very kind comments. We hope you can come back again with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful views. Quiet and secure. Pleasant and very helpful staff. A small but appreciated amenity were the quality of the provided bath products.
Stayed 3 nights in Feb 2020
Response from Yuri Del Castillo - PR Manager on 25 Feb 2020
Thanks so much for sharing your very kind comments about your recent visit to Posada Del Tepozteco. Our commitment is provide you the best service and quality in everything that we offer you. We hope you could come back soon!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Excellent hotel! Gorgeous, serene, lovely people.
Stayed 4 nights in Dec 2019
Response from Yuri Del Castillo - PR Manager on 10 Jan 2020
Thanks so much for sharing your very kind comments! We hope to have the honor to attend you in the near future.. see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Yuri del Castillo - PR Manager on 28 Dec 2019
Muchas gracias por su muy amable valoración... esperamos tener el honor de atenderle nuevamente. Hasta pronto!

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view is amazing. The room was spacious. Chilly nights, a comforter would of been nice. The cleaning staff was nice and courteous. The front desk staff upon arrival were okay, not very hospitable or warming. I booked my stay for 4 nights/5 days but none of the staff was aware of how long my stay would be. They asked if I was going to settle the bill with them the next day - as I was getting ready to head out to town. I made they aware I was staying until Sunday morning (hence it was Thursday morning). Four gals in the reception and NOT ONE was aware. I booked this King Bed Suite for my niece (she lacked a CC). I stayed with my fiancee in the Superior Suite. My fiancee has paid for two breakfast for each day we were going to stay there. Some were unused as we would have breakfast in town. It seemed to bother some of the staff in the restaurant - especially one young lady with glasses- that we used one for my niece. We paid for the breakfasts, so its not like they were giving a free breakfast away. Apparently if you want to eat under the canopy, you must reserve (BUT WERE WE EVER TOLD THIS UPON ARRIVAL - NO!) The restaurant staff was not very attentive or cordial. I have stayed in Tepoztlan plenty of times and have paid less for hotel stays in other places who are much more hospitable. I don't think I will be staying here again. The view is great but I can say it was not worth the money we paid.
Stayed 4 nights in Oct 2019
Response from PR Manager on 9 Nov 2019
On behalf of all the hotel staff, we thank you for taking the time to share your comments, which help us to improve on those topics that you did not like. We improve every day to provide the best service and hope that it gives us the opportunity to attend you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from PR Manager on 7 Aug 2019
Muchas gracias por su muy amable valoración esperando contar nuevamente con su distinguida visita... Hasta pronto!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from PR Manager on 2 Jul 2019
Thanks so much for share your experience at Posada Del Tepozteco!