City view

Reviews of Residence Inn by Marriott Montreal Downtown

3 out of 5
Residence Inn by Marriott Montreal Downtown
2045 Peel Street, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1008 reviews" "
Rating 8 - Good. 288 out of 1008 reviews" "
Rating 6 - Okay. 64 out of 1008 reviews" "
Rating 4 - Poor. 22 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zainab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and clean. Staff was really nice and friendly. The overall recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Lavlet, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and excellent staff and service :)
Stayed 2 nights in May 2024

6/10 Okay

Biola

Business traveller
Disliked: Property conditions & facilities
Old and musky
Stayed 2 nights in Feb 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a kitchen which was very convenient. There is construction happening directly across our hotel room but it is not loud. The staff are very friendly. The location is good and walkable to many restaurants and convenient stores.
Stayed 5 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and quality of the room
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in May 2024

10/10 Excellent

Susana

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness of the staff was excellent but outside is dirty
Stayed 1 night in May 2024

10/10 Excellent

TE-HSING

Stayed 4 nights in May 2024

4/10 Poor

Sebastien

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

MAN YEN JOEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is excellent, McGill University and Mount Royal Park is within working distance, and can get to other tourist attractions using Metro. We stayed in a room with fully equipped kitchen, which has everything. The only complaint I have is their breakfast option. I stayed in this hotel for 9 day 8 nights, they have sausage and sausage rounds 3 days in a row, it would be nice if they don’t have similar meat option 3-4 days in a row. They don’t have bread for toast, only bagel. Other than that. I will recommend this hotel based on their location
Stayed 8 nights in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very good american breakfast included.
Stayed 3 nights in May 2024

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
So much construction. Really bad view of garbage dumpsters out the window.
Stayed 1 night in May 2024

10/10 Excellent

Isabel

Travelled with family, Travelled with group
Just great
Stayed 1 night in May 2024

8/10 Good

Kia Perline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 5 nights in Apr 2024

8/10 Good

Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time they didnt provide us any room service 😒...have no idea why! Last time they were too good 😀
Stayed 2 nights in Apr 2024

8/10 Good

Yung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Yung,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

justin

Stayed 3 nights in Apr 2024

10/10 Excellent

Maria Khristina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Srikanth,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Meghan,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, fantastic breakfast. Everything is within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Chiara,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 26 May 2024
Dear James,Thank you for sharing your feedback with us.We are happy to hear that you had a pleasant stay with us and hope to see you again soon!Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely.
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 26 May 2024
Dear Jennier,We appreciate you taking the time to share your feedback.We are delighted to hear that you enjoyed your overall stay and hope to have the opportunity to see you again soon!Regards,

10/10 Excellent

Stéphan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Stéphan,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

JUNGHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.shopping and a subway is just a bloxk away.
Stayed 4 nights in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 26 May 2024
Dear Junghee,Thank you for taking the time to share your feedback.We are thrilled to hear that you enjoyed your stay with us. It would be our pleasure to welcome you once more to our hotel in order to create more memorable memories for you!Once again, thank you for your time, we appreciate you choosing to stay with us.Regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room full of amenities, very clean, breakfast was good.
Stayed 2 nights in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 26 May 2024
Dear Pamela,We are delighted to hear that you had a plesant stay with us.Meeting our guest's expectations is always our top priority and we do hope to have the opportunity to do it again should your travel plans bring you back to the city!Thank you for taking the time to share your feedback with us and we hope to see you soon!Regards,

8/10 Good

Grzegorz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown Montreal to check out local attractions.
Stayed 2 nights in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 25 May 2024
Dear Grzegorz,Thank you for taking the time to share your thoughts with us.We are happy to hear that you enoyed your stay! Being located downtown is always an advantage when our guests wish to explore the local attractions.We do hope to have the opportunity to welcome you back at our hotel!Once again, thank you for your time, we hope to see you again soon!Regards,

10/10 Excellent

Sabreena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much better than the Fairmont we previously stayed at..filtered water, netflix, free wifi and hassle free
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 25 May 2024
Dear Sabreena,Thank you for taking the time to share your thoughts.We are delighted to hear that you enjoyed your stay with us!We do hope to have the opportunity to welcome you back and that you will make us your hotel of choice!Once again, thank you for your time, we hope to see you again soon!Regards,

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 22 May 2024
Dear Ryan,Thank you for sharing your feedback with us.We are happy to hear that you enjoyed your stay and hope to see you again soon!Regards,

10/10 Excellent

Dilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, breakfast was hot and great variety and the rooms were big and clean
Stayed 4 nights in Apr 2024
Response from Coralie Dubois -Guest Service Supervisor on 22 May 2024
Dear Dilbert,Thank you for taking the time to share your comments regarding your recent stay with us.We are thrilled to hear that you enjoyed your time at our hotel and hope to have the opportunity to welcome you back soon!Once again, thank you for your time, we appreciate you choosing to stay with us.Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Such nice staff Accommodating and friendly
Stayed 5 nights in Apr 2024
Response from Coralie Dubois- Guest Service Supervisor on 22 May 2024
Dear Jennifer,We see that you enjoyed your recent stay with us and we are delighted to hear that our staff had a positive impact on you.We appreciate you taking the time to share your feedback and hope to have the opportunity to welcome you back at our hotel soon!Regards,

10/10 Excellent

Huyen Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to McGill University and Mount Royal. Great views of the city from our room on the 24th floor. Great breakfast.
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 22 May 2024
Dear Huyen Van,We are so happy to hear that you had a pleasant stay with us.We do hope to have the opportunity to welcome you once more at our hotel should your travel plans bring you to the city once more!We thank you for taking the time to share your feedback and hope to see you again soon!Regards,

6/10 Okay

Ted

Travelled with group
Tv was not working and when the issue was reported. I was told that there were no maintenance staff available to come fix it. I was not offered any reduction of the room rate either.
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 22 May 2024
Dear Ted,Thank you for sharing your feedback.We are sorry to hear about the inconveniences you faced regarding the TV in your room. Please know that our guest's satisfaction is important to us which is why your comments have been shared with the rest of the team in order to avoid these situations in the future.Once again, thank you for your time, we appreciate you choosing to stay with us.Regards,

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot ... The exit is pretty tight, luckily my husband is driving, otherwise I would rather park on the street,
Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 22 May 2024
Dear Suzanne,Thank you for sharing your feedback regarding your recent stay with us.We understand that the parking lot we do business with is not ideal for bigger vehicules but luckily, there are other options available.Once again, we thank you for your time and appreciate you choosing to stay with us.Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to crazy amounts of food, entertainment and general touristy options. Metro station only a couple minutes away, if youre going to a different part of MTL. Driving and parking would be annoying around this location due to the amount of construction around.
Stayed 2 nights in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 22 May 2024
Dear Michael,We appreciate you taking the time to share your feedback with us.We are thrilled to hear that you enjoyed your stay at our hotel! Our location is ideal for someone who is looking to explore different parts of the city as well as discovering local restaurants nearby.We do hope to have the opportunity to welcome you back should your travel plans bring you to the city again!Once again ,thank you for your time, we hope to see you again soon!Regards,

10/10 Excellent

Marie-Pier

Stayed 1 night in Apr 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Marie-Pier,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Kuljeet

Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Kuljeet,Thank you for providing your feedback, we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Srushti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Srushti,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2024
Response from Coralie Dubois - Guest Service Supervisor on 26 May 2024
Dear JenniferThank you for sharing your feedback with us.We are sorry that your expectations were not met during your last stay.Please know that our goal is to ensure complete satisfaction which is why we hope that you will give us another chance for us to not only meet but exceed your expectations.Regards,

10/10 Excellent

Ding

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
love the kitchen and tableware
Stayed 2 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on 11 May 2024
Dear Ding,We appreciate you taking the time to share your feedback.We see that you were able to take advantage of the full kitchenette in your room and are delighted to hear that it helped make your stay an enjoyable one.We do hope to remain your hotel of choice should your travels bring you back to the city!Regards,

10/10 Excellent

Gahlot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel for working professionals and have areas on walkable distance
Stayed 2 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on 10 May 2024
Dear Gahlot,Thank you for sharing your comments regarding your recent stay with us.We are happy to hear that you were satisfied with your experience and appreciate you choosing our hotel.We do hope to remain your hotel of choice should you visit the city in the future!Once again, thank you for your time, we hope to see you soon!Regards,

10/10 Excellent

Sara, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 28 Apr 2024
Dear Sara,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

10/10 Excellent

Daved

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very good
Stayed 1 night in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on 10 May 2024
Dear Daved,We appreciate you taking the time to share your feedback and are delighted to hear that you had a pleasant stay with us.We do hope to have to opportunity to welcome you to our hotel again should your travel plans bring you to the city in the future!Once again, thank you for your time, we hope to see you soon!Regards,

4/10 Poor

Bachitar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel on basis of reviews I saw but it was all a sham. Such bad smokey smell in the room, dirty curtains, freshness was not a part of this stay, it felt so stale.
Stayed 1 night in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on 19 May 2024
Dear Bachitar,We are sorry to hear that your expectations were not met during your recent stay with us.Please know that guest satisfation is our top priority which is why your comments have been shared with the rest of the team in order to improve.We do hope that you will give us another chance in the future in order for us to not only meet but exceed your expectations.Once again, thank you for your time, we appreciate you choosing to stay with us.Regards,

10/10 Excellent

Gordana

Travelled with family
Excellent location, great stuff, breakfast included. Great family stay . Studio is spacious and equipped. We would come back again. Thank you 😊
Stayed 1 night in Mar 2024
Response from Coralie Dubois- Guest Service Supervisor on 19 May 2024
Dear Gordana,Thank you for taking the time to share your feedback!We are so happy to hear that you and your family had a pleasant stay with us.Your satisfaction is our priority and it would be our pleasure to welcome you to our hotel once more to not only meet but exceed your expectations!Once again, thank you for your time and we hope to see you again soon!Regards,

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast.
Stayed 5 nights in Mar 2024
Response from Coralie Dubois - Guest Service Supervisor on 9 May 2024
Dear Tiffany,Thank you for sharing your feedback.We are happy to hear that you enhoyed your stay with us! Please know that we value our guest's satisfaction which is why we hope to have the opportunity to not only meet but exceed your expectations once more!We appreciate you choosing stay with us and hope to see you again soon!Regards,

8/10 Good

Lekai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 30 Mar 2024
Dear Lekai,Thank you for your feedback! We hope you choose to stay with us again soon!Sincerely,

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked for a business guest. Convenient location and comfortable/affordable rooms but water was cut from 9pm to 8am. Neither my guest nor I was informed in advance.
Stayed 2 nights in Mar 2024
Response from Kellie-Ann Flowers - Guest Service Supervisor on 30 Mar 2024
Dear Joel,Thank you for taking the time to share your feedback with us. We are delighted to learn that you found our rooms comfortable and our location convenient. Regarding the water closure, All guest were informed of the water closure and additionally memos were place all over the hotel. We apologize if this was not the case for you. Rest assured your valued feedback will be shared with higher management. We hope to remain you hotel of choice in Montreal and that you will give us another chance to not just meet but to surpass your expectation during your next visit in Montreal.Sincerely,