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Reviews of Hotel St Paul

4 out of 5
Hotel St Paul
355 McGill, Montreal, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Moatasem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Alaika / Front Desk Supervisor on 23 May 2024
Dear Mr.Hemdan,Thank you for choosing Hotel St-Paul! We are happy to hear that you enjoyed your stay and the location of our hotel in the charming old port of Montreal. Best regards,Alaika

10/10 Excellent

Amiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Benjamin / Front Desk Supervisor on 22 May 2024
Hello Amiel,We would like to thank you for your valuable feedback.We are glad that you enjoyed your stay with us.Looking forward to welcoming you again !

10/10 Excellent

Ban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, clean the staff is nice
Stayed 2 nights in May 2024
Response from Benjamin / Front Desk Supervisor on 14 May 2024
Hello Freddy !Thank you for your valuable feedback.We are delighted that you enjoyed your stay with us. We hope to welcome you again very soon.Regards,

10/10 Excellent

Marie-Ève

Liked: Cleanliness, staff & service, property conditions & facilities
Merveilleux
Stayed 1 night in May 2024
Response from Benjamin Superviseur de la reception on 17 May 2024
Bonjour Marie-EveNous vous remercions pour ce précieux retour.Nous sommes ravis que vous ayez pu profiter de votre séjour parmi nous.En espérant vous accueillir à nouveau dans le futur.Cordialement,

8/10 Good

jamalodeen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a bit dark inside, had an issue with the tub backing up and not draining
Stayed 1 night in May 2024
Response from Benjamin / Front Desk Supervisor on 14 May 2024
Thank you for your valuable feedback.We are delighted that you enjoyed your stay with us. We hope to welcome you again very soon.Regards,

10/10 Excellent

edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 3 nights in Apr 2024
Response from Benjamin Front Office Supervisor on 5 May 2024
Hello Edgar,Thank you for your feedback,We are glad that you enjoyed your stay among us.Looking forward to welcoming you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lovely property. Room wasn’t cleaned well, there were remnants of previous guests makeup on the bathroom vanity.
Stayed 1 night in Apr 2024
Response from Benjamin Superviseur de la reception on 22 Apr 2024
Hello Jessica,Thank you for your valuable feedback. I'm sorry to hear about this today, even without us being aware of it during your stay. I'd like to remind you that reception is available 24/7 if there's any issue. We hope this hasn't tainted your experience, and we look forward to welcoming you again soon.Regards

10/10 Excellent

Timothy, Memphis

Stayed 2 nights in Apr 2024
Response from Benjamin Front Desk Supervisor on 2 May 2024
Dear Timothy,Thank you for your valuable feedback.It was a pleasure to welcome you and we hope to see you very soon.Regards

8/10 Good

Delia, Zug

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia indicated one drink per person for two staying but we were informed the hotel is not offering this since more than a year. This is misleading.
Stayed 1 night in Apr 2024
Response from Benjamin Superviseur de la reception on 14 Apr 2024
Hello Delia,Thank you for your valuable feedback,Looking forward to welcome you again,Regards,

2/10 Terrible

Linda St

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Benjamin Superviseur de la reception on 14 Apr 2024
Hello Linda,Thank you for your feedback,We are sorry that your stay did not fit at your request, we would like to know what happened for such a bad note.We stay at your entire disposal for any questions.Regards,

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood for restaurants, shopping and historical sites. Dining room is closed right now for renovation so had to find local eateries for breakfast. Hotel offered breakfast on the second floor but very expensive, should have been offered for much less.
Stayed 2 nights in Mar 2024
Response from Alaika / Front desk supervisor on 24 Mar 2024
Dear Ms.Laitman,Thank you for choosing Hotel St-Paul! We are glad to hear you enjoyed your time in the old port of Montreal. Our restaurant, Yubari, has been opened since March 14th. We are sorry to hear you were unable to experience our new restaurant. During your next visit, do not hesitate to reach out to our reception team concerning any questions about opening hours or reservations! As for breakfast, thank you for sharing your insight with us. We strive to offer a varied, fresh and quality breakfast, your comments are important to us. Hoping to welcome you again soon,

10/10 Excellent

Silvana

Stayed 1 night in Mar 2024
Response from Benjamin Front Office Supervisor on 1 Apr 2024
Dear Silvana,I sincerely thank you for rating your recent stay at Hotel St. Paul. Your positive feedback is invaluable and encourages us to maintain our high standards of service.We hope to have the pleasure of welcoming you again on your next visit to Montreal.

8/10 Good

Andrew

Stayed 1 night in Feb 2024
Response from Alaika / Front desk supervisor on 24 Mar 2024
Thank you for choosing Hotel St-Paul! We are glad to hear you enjoyed your stay with us. We hope to see you again soon.Best regards,

6/10 Okay

Lashawna

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Flore on 14 Feb 2024
Dear Lashawna, Thank you for your feedback. We are sorry if your stay didn't meet completely your expectations. Do not hesitate to contact us to share your experience. We hope to welcome you soon. Best Regards, Flore

6/10 Okay

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Flore on 10 Feb 2024
Dear Anneke, Thank you for your feedback. We are sorry if your stay didn't meet completely your expectations. We hope to welcome you soon. Best Regards, Flore

10/10 Excellent

Andrew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended
Stayed 2 nights in Feb 2024
Response from Flore on 11 Feb 2024
Dear Andrew, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location in Old Montreal
Stayed 2 nights in Jan 2024
Response from Flore on 31 Jan 2024
Dear Andrew, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Check-in was efficient. The promised complimentary cocktails were unavailable as the bar was closed. We asked for a room upgrade but the room we were given was just okay. The king size bed was very soft, the carpet was tired, and the tv very small. If this was an upgrade it was disappointing. The location of the hotel was great, surrounded by excellent restaurants, a fabulous bakery around the corner, and a short walk to connect to the Montreal underground city, ideal in the winter.
Stayed 4 nights in Jan 2024
Response from Flore on 27 Jan 2024
Dear Frank, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed our location and our staff. We are sorry if the room didn't meet your expectations, indeed we upgraded you in the superior king room. We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Jad El

Stayed 3 nights in Jan 2024
Response from Flore on 23 Jan 2024
Dear Jad, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Flore on 23 Jan 2024
Dear Client, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Flore on 23 Jan 2024
Cher Christian, nous vous remercions de votre retour de votre expérience dans notre hôtel. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour ! Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir. Cordialement,

4/10 Poor

Adam

Stayed 2 nights in Dec 2023
Response from Flore on 6 Jan 2024
Dear Adam, Thank you for your feedback. We are sorry if your stay didn't meet your expectations. We hope to welcome you soon. Best Regards, Flore

6/10 Okay

GEORGES

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Très bien situé. Les chambres auraient besoin de mettre au goût du jour. Salle de bain à refaire . Manque réel d’ambiance dans les airs communes.
Stayed 1 night in Dec 2023
Response from Benjamin Superviseur de la reception on 24 Dec 2023
Bonjour Monsieur Georges, Nous vous remercions de votre retour. Nous essayons de maintenir une ambiance calme et intimiste, et nous sommes navrés que la décoration et l'ambiance ne soient pas à la hauteur de vos attentes. Cordialement

10/10 Excellent

Natasha

Stayed 1 night in Dec 2023
Response from Benjamin Front Office Supervisor on 24 Dec 2023
Hello Madame Natasha,We would like to thank you for your review, and we hope to welcome you very soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a little over the week. This is a great place to stay. Right next to Vieux (Old) Montreal. So many places to eat. I had the petite dejenuer a few times, and it was very nice.
Stayed 8 nights in Dec 2023
Response from Benjamin Front Office Supervisor on 21 Dec 2023
Hi Mister John !We deeply appreciate your review. It has been a pleasure to welcome you among us.Regards,

4/10 Poor

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Being woken up twice an hour every hour on the first night of my stay due to the heating system. In the morning i raised the issue to desk staff who overall were great and ensured the issue would be fixed, but the issue was not fixed. Arriving back late for the second night the noise continued, I was given a new room at midnight which meant packing up and moving. Verification should have been made that the noise was fixed. Also, each night there were parties being held in the restaurant, this could have been advertised to guests.
Stayed 2 nights in Dec 2023
Response from Benjamin Front Office Supervisor on 21 Dec 2023
Hi Mister Patrick,I thank you for your feedback. I truly regret that your stay did not unfold as you had hoped. We checked immediately after your departure on the first day to see if the noise persisted, but unfortunately, no noise occurred during that time. I am glade that our staff was able to change your room despite the inconvenience it may have caused.

8/10 Good

catherine

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I stayed in this hotel 5 years ago before pandemic and had warmest memories but this time I found hotel a bit needing some upkeep. I will stay here again because of its incredible location, next to St Paul street and love their fireplace area(even though gas one) and rooms are large and very comfy. Service is very attentive. And the busking is so beautiful. But please it needs to be remodeled, new paint, new appliances.
Stayed 2 nights in Dec 2023
Response from Flore on 18 Dec 2023
Dear Catherine, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay from the room to our location! Concerning appliances, rest assured that we will take your comment into consideration. We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Flore on 19 Dec 2023
Dear Andrew, Thank you for taking the time to share your experience at our Boutique hotel. We are pleased to hear that you had a great stay with us. We hope to be able to welcome you back in the future. Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023
Response from Flore on 19 Dec 2023
Dear Andrew, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Andréane

Stayed 1 night in Dec 2023
Response from Benjamin Front Office Supervisor on 3 Jan 2024
Bonjour Andreane,Nous tenons a vous remercier pour ce retour,nous restons a votre disposition pour toutes autres questionsBonne année et meilleurs voeux.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Flore on 11 Dec 2023
Dear Kelly, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Walkable to old town and downtown. Beautiful scenery from the room windows. Staff was very responsive and friendly.
Response from Flore on 13 Feb 2024
Dear Sophia, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay from the room to our staff! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Nov 2023
Response from Flore on 5 Dec 2023
Dear Patrick, Thank you for choosing St Paul Hotel for your recent stay in the city. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future! Best Regards, Flore/ Front Desk Supervisor

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2023
Response from Benjamin Superviseur de la reception on 4 Dec 2023
Good afternoon Alejandro,We are delighted that you enjoyed your stay with us, and look forward to the pleasure of welcoming you again,Regards

10/10 Excellent

Elena

Stayed 1 night in Nov 2023
Response from Flore on 18 Dec 2023
Dear Elena, Thank you for choosing St Paul Hotel for your recent stay in Montreal. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future! Best Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property! Nice one-bedroom suites for family stays.
Stayed 2 nights in Nov 2023
Response from Flore on 28 Nov 2023
Dear Julia,Thank you for taking the time to share your experience. We are pleased to hear that you enjoyed your stay with us and hope to be able to welcome you back in the future. Kind Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, Nice staff Quiet Nice ambiance
Stayed 1 night in Nov 2023
Response from Flore on 28 Nov 2023
Dear Charles, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay from the staff to our location! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2023
Response from Flore on 21 Nov 2023
Dear Jeffrey, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Flore on 21 Nov 2023
Dear Robert,Thank you for taking the time for your review. We are pleased to hear that you enjoyed your stay. We hope to welcome you back in the future, Kind Regards, Flore/ Front Desk Supervisor

8/10 Good

Steph

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in and check out. Valet was a little on the pricey side. The electricity in our room kept flickering, it drove us crazy, but the room was clean and the bathroom was amazing!
Stayed 2 nights in Nov 2023
Response from Flore on 18 Nov 2023
Dear Stephanie, Thank you for sharing your experience in our hotel. We are happy to hear that you liked the room and our staff! We are sincerely sorry for the electricity issue, we will contact the maintenance and make sure it never happens again. We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Flore on 18 Nov 2023
Dear Client, Thank you for choosing St Paul Hotel for your recent stay in the city. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future! Best Regards, Flore/ Front Desk Supervisor

10/10 Excellent

matteo

Stayed 1 night in Nov 2023
Response from Flore on 5 Dec 2023
Dear Matteo, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean room and lobby
Stayed 2 nights in Nov 2023
Response from Flore on 14 Nov 2023
Dear Giovanni, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay from the staff to our room! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Flore on 14 Nov 2023
Dear Client, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

John

Travelled with family
Great location
Stayed 1 night in Nov 2023
Response from Morgan on 10 Nov 2023
Dear John, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future.Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Flore on 7 Nov 2023
Dear Client, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay! We hope to welcome you back in the future, Regards, Flore/ Front Desk Supervisor

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff. Room is clean and updated. Hotel has a great vintage vibe while also feeling fresh and new. Large tub/shower and bathroom.
Stayed 3 nights in Oct 2023
Response from Flore on 28 Oct 2023
Dear Mark, Thank you for sharing your experience in our hotel. We are happy to hear that you enjoyed your stay from the location to our staff! We hope to welcome you back in the future, Regards

10/10 Excellent

James, Brooklyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel
Stayed 4 nights in Oct 2023
Response from Flore on 27 Oct 2023
Dear James,Thank you for taking the time and sharing your review. We are pleased to hear that you enjoyed your stay.We hope to welcome you back in the future, Kind Regards

10/10 Excellent

Michel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Flore on 27 Oct 2023
Dear Michel, We appreciate your review and we are happy to hear you enjoyed your stay with us. Hopefully we will be able to welcome you back on your next visit to Montreal, Regards,

10/10 Excellent

Rae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Oct 2023
Response from Flore on 24 Oct 2023
Dear Rae, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us! We hope to welcome you back in the future, Regards