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Reviews of Quality Inn Centre-Ville

2.5 out of 5
Quality Inn Centre-Ville
Rue Saint-Hubert,1620, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 561 reviews" "
Rating 8 - Good. 187 out of 561 reviews" "
Rating 6 - Okay. 43 out of 561 reviews" "
Rating 4 - Poor. 17 out of 561 reviews" "
Rating 2 - Terrible. 10 out of 561 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service
When we got to our room the sheets were stained and when asked for new ones the lady told us we were only there for one night so they wouldn’t change them.
Stayed 1 night in Apr 2024
Response from Jay on 22 Apr 2024
Hello,Firstly, I would like to apologize that your stay did not meet your expectations. We have shared your feedback with the appropriate staff to ensure that we address the issues you have raised. We hope that you give us the opportunity to accommodate you in the future.Best regards, Jay M.Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jay on 23 Apr 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

6/10 Okay

Steve

Superbe hôtel mais attention, mur très mal insonorisé.
Stayed 1 night in Apr 2024
Response from Jay on 21 Apr 2024
Hello, Thank you for your feedback. We will work with the appropriate department to address your concerns. We look forward to accommodating you again in the future.Best regards, Jay M. Manager

10/10 Excellent

Rhena

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024
Response from Jay on 21 Apr 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from M.O on 14 Apr 2024
Thank you for your great insightful feedback! Hope to see you again in the near future. Stay safe and enjoy your travels.

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities
We stayed with two little kids, and were happy to be close to the metro and restaurants. Very clean and practical room and breakfast. The only major complaint we had is that after a full day of visiting Montreal, we came back to discover our room door was left wide open after housekeeping passed. When we alerted the reception, they seemed unconcerned! Obviously they don’t value their customers privacy and the safety of their belongings!
Stayed 2 nights in Apr 2024
Response from M.O on 14 Apr 2024
Firstly, I would like to apologize for the inconveniences you experienced during your last stay at our hotel. We hope to accommodate you again in the near future for a better experience, and offer us a chance to improve our service for you. Thank you!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jay on 12 Apr 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia listing said seperate bathtub and shower but our room only had a shower. No stopper in the bathroom sink, so all you could see is filth. Aside from this, pretty good property.
Stayed 3 nights in Apr 2024
Response from Jay on 9 Apr 2024
Hello, Thank you for your feedback. We will work with the appropriate department to address your concerns. We look forward to accommodating you again in the future.Best regards, Jay M. Manager

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the quietest of hotel (but not that bad) but all the rest are 5 stars. Will go back.
Stayed 1 night in Mar 2024
Response from Jay on 1 Apr 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I was in the hotel it is great i love it
Stayed 2 nights in Mar 2024
Response from Jay on 29 Mar 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

KARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 29 Mar 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Tran

Everything awesome
Stayed 1 night in Mar 2024
Response from Jay on 26 Mar 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. The hotel was very clean and comfortable. The staff was very nice and the breakfast was very good.
Stayed 1 night in Mar 2024
Response from M.O on 18 Mar 2024
We would first like to thank you for your insightful feedback! We hope to see you again in the near future. Stay safe and enjoy your travels.

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from M.O on 7 Apr 2024
We would first like to thank you for your comments! We are very happy that you enjoyed your stay with us and look forward to welcoming you again in the near future. Stay safe and enjoy your travels!

10/10 Excellent

Stephen

Liked: Staff & service
Easy parking for a small car, red stain on bed, good free breakfast, walking distance to a lot of good stuff
Stayed 2 nights in Mar 2024
Response from M.O on 18 Mar 2024
Thank you for your great insightful feedback! Hope to see you again in the near future. Stay safe and enjoy your travels.

10/10 Excellent

Bailey

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very nice and cosey
Stayed 1 night in Mar 2024
Response from M.O on 17 Mar 2024
We would first like to thank you for your insightful feedback! We hope to see you again in the near future. Stay safe and enjoy your travels.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, safe and near mass transit.
Stayed 3 nights in Mar 2024
Response from M.O on 17 Mar 2024
We would first like to thank you for the great feedback! We are extremely glad that you enjoyed your stay with us & we are excited to welcome you back in the near future. Stay safe & enjoy your travels.

8/10 Good

Solomon

Liked: Cleanliness, staff & service, amenities
Comfy bed, good location. Room was a bit small and I didn't have a good view from the window, but it was good enough to sleep in and the sausages at breakfast were surprisingly tasty.
Stayed 1 night in Mar 2024
Response from M.O on 18 Mar 2024
We would first like to thank you for your insightful feedback! We hope to see you again in the near future. Stay safe and enjoy your travels.

10/10 Excellent

Eric, Niskayuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 1 night in Mar 2024
Response from M.O on 18 Mar 2024
We would first like to thank you for selecting our hotel for your stay in Montreal. We are delighted to know that you enjoyed your stay with us! We hope to see you again in the near future. Stay safe and enjoy your travels.

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from M.O on 18 Mar 2024
We would like to first thank you for choosing our hotel for your stay in Montreal. We are happy that you enjoyed your stay with us! We hope to see you again in the near future. Stay safe and enjoy your travels!

6/10 Okay

Shi

Liked: Cleanliness, staff & service
I could hear TV, snoring of the next door. Surrounding streets are dirty. Breakfast is good and room is clean though.
Stayed 1 night in Mar 2024
Response from M.O on 10 Mar 2024
Firstly, I would like to apologize for the inconveniences you experienced during your last stay at our hotel. We hope to accommodate you again in the near future for a better experience, and offer us a chance to improve our service for you. Thank you!

8/10 Good

Patrick

A little noisy in hallways .when guests are closing doors and talking . Could be better insulated for soundproofing. shower door was missing in our room ..
Stayed 2 nights in Mar 2024
Response from M.O on 10 Mar 2024
Firstly, I would like to apologize for the inconveniences you experienced during your last stay at our hotel. We hope to accommodate you again in the near future for a better experience, and offer us a chance to improve our service for you. Thank you!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect stay while visiting Montreal. It's clean, safe, and comfortable. Highly recommend.
Stayed 4 nights in Feb 2024
Response from Jay on 27 Feb 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

jonathan

Business traveller
Good location . Nice breakfast
Stayed 1 night in Feb 2024
Response from Jay on 19 Feb 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained ! Thanks
Stayed 2 nights in Feb 2024
Response from Jay on 14 Feb 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jay on 9 Feb 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Lyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M.O on 4 Feb 2024
We would like to first thank you for choosing our hotel for your stay in Montreal. We are happy that you enjoyed your stay with us! We hope to see you again in the near future. Stay safe and enjoy your travels!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 24 Jan 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024
Response from Jay on 24 Jan 2024
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crêpe
La machine pour faire les crêpes ne fonctionne pas
Stayed 1 night in Jan 2024
Response from Jay on 24 Jan 2024
Hello, Thank you for your feedback. We will work with the appropriate department to address your concerns. We look forward to accommodating you again in the future.Best regards, Jay M. Manager

10/10 Excellent

amirhossein

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place for accommodation , easy access to downtown and shops
Stayed 1 night in Jan 2024
Response from M.O on 12 Jan 2024
We would first like to thank you for your comments! We are very happy that you enjoyed your stay with us and look forward to welcoming you again in the near future. Stay safe and enjoy your travels!

6/10 Okay

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Jan 2024
Response from M.O on 12 Jan 2024
We would like to first thank you for your insightful feedback. We are sorry that we could not meet your expectations for your recent stay and we hope you have a more enjoyable stay in the future. Stay safe and enjoy your travels.

8/10 Good

Claudine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from M.O on 8 Jan 2024
We would first like to thank you for the great feedback! We are extremely glad that you enjoyed your stay with us & we are excited to welcome you back in the near future. Stay safe & enjoy your travels.

10/10 Excellent

Manav

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was awesome moreover they were very friendly
Stayed 1 night in Jan 2024
Response from M.O on 8 Jan 2024
We would first like to thank you for your insightful feedback! We hope to see you again in the near future. Stay safe and enjoy your travels.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from M.O. on 8 Jan 2024
We would first like to thank you for the great feedback! We are extremely glad that you enjoyed your stay with us & we are excited to welcome you back in the near future. Stay safe & enjoy your travels.

8/10 Good

Callum

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from M.O on 8 Jan 2024
Je tiens tout d'abord à vous remercier d'avoir choisi notre hôtel pour votre séjour à Montréal. Nous sommes extrêmement désolés pour les inconvénients que vous avez subis récemment. Nous espérons vous revoir dans un avenir proche. Restez en bonne santé et merci.

6/10 Okay

Raymond

Stayed 1 night in Dec 2023
Response from M.O on 8 Jan 2024
Tout d'abord, je tiens à m'excuser pour les inconvénients que vous avez subis lors de votre dernier séjour dans notre hôtel. Nous espérons vous accueillir à nouveau dans un avenir proche pour une meilleure expérience, et nous offrir une chance d'améliorer notre service pour vous. Merci !

8/10 Good

ERIC

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M.O on 8 Jan 2024
We would like to first thank you for choosing our hotel for your stay in Montreal. We are happy that you enjoyed your stay with us! We hope to see you again in the near future. Stay safe and enjoy your travels!

6/10 Okay

Supriya, Caledon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M.O on 8 Jan 2024
Firstly, I would like to apologize for the inconveniences you experienced during your last stay at our hotel. We hope to accommodate you again in the near future for a better experience, and offer us a chance to improve our service for you. Thank you!

10/10 Excellent

Katerina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks!
Stayed 1 night in Dec 2023
Response from M.O on 8 Jan 2024
We would like to first thank you for choosing our hotel for your stay in Montreal. We are happy that you enjoyed your stay with us! We hope to see you again in the near future. Stay safe and enjoy your travels!

6/10 Okay

Verified traveller

Business traveller
Très propre mais mal insonorisé
Hôtel très propre à prix raisonnable mais insonorisation faible. Amenez vos bouchons. On se fait réveiller durant la nuit et/ou tôt le matin. Cela fait 2 fois que je viens à cet hôtel pour affaires en pensant que la 2e fois serait mieux mais malheureusement, j’ai vécu la même expérience de me faire réveiller par des voix provenant de la chambre voisine à 1h du matin et ensuite à 6h le matin. Cette fois-ci, j’ai également eu droit aux vibrations de pas provenant de la chambre au-dessus…
Stayed 2 nights in Dec 2023
Response from M.O on 8 Jan 2024
Nous aimerions tout d'abord vous remercier pour votre commentaire pertinent. Nous sommes désolés de ne pas avoir pu satisfaire vos attentes lors de votre dernier séjour et nous espérons que vous passerez un séjour plus agréable à l'avenir. Restez en sécurité et profitez de vos voyages.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from M.O on 8 Jan 2024
Merci beaucoup pour vos remarques ! Nous sommes heureux que vous ayez apprécié votre séjour chez nous et nous sommes impatients de vous accueillir à nouveau dans un avenir proche ! Restez en bonne santé et profitez de vos voyages.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was modern.
Stayed 1 night in Nov 2023
Response from Jay on 28 Nov 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Meredith L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jay on 24 Nov 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Nov 2023
Response from Jay on 21 Nov 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was reasonably priced and recently updated, clean and practical. The location was very close to restaurants and public transport. But the breakfast room was lacking, though - no windows, a big TV (at breakfast?!?) and paper plates, and not well stocked with essentials (missing milk and tea) at 8:00.
Stayed 2 nights in Nov 2023
Response from Jay on 14 Nov 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jay on 14 Nov 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

10/10 Excellent

Lilyan

Stayed 3 nights in Nov 2023
Response from Jay on 5 Dec 2023
Hello, Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards, Jay M. Manager

6/10 Okay

Pierrette

Business traveller, Travelled with partner
Liked: Staff & service
The room was very small for 2 people, only one chair to sit!
Stayed 1 night in Nov 2023
Response from Jay on 10 Nov 2023
Hello, Thank you for your feedback. We will work with the appropriate department to address your concerns. We look forward to accommodating you again in the future.Best regards, Jay M. Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montreal vacation
Location was excellent for sightseeing. Breakfast had a great selection to choose from. Bed was comfortable & towels were soft. Staff were polite & accommodating. Elen at the front desk was very helpful & knowledgeable.
Stayed 6 nights in Oct 2023
Response from M.O on 5 Nov 2023
Thank you for your positive feedback. It gives us great pleasure in knowing that your stay met your expectations. We look forward to accommodating you again in the near future. Best regards