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Reviews of Courtyard by Marriott Montreal Airport

3 out of 5
Courtyard by Marriott Montreal Airport
7000 Place Robert-Joncas, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 952 reviews" "
Rating 8 - Good. 312 out of 952 reviews" "
Rating 6 - Okay. 56 out of 952 reviews" "
Rating 4 - Poor. 20 out of 952 reviews" "
Rating 2 - Terrible. 18 out of 952 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin clerk was so great! Friendly, fast and efficient.
Stayed 1 night in Apr 2024

4/10 Poor

Neil

Travelled with family
Good but almost slipped on ice by door
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on 2 Apr 2024
Thank you for taking the time to share your experience with us. We're sorry to learn about the slip hazard near the door. Your safety is our top priority, and we'll take immediate steps to address this issue to ensure a safer environment for all our guests. We appreciate your feedback and hope to welcome you back soon for an even better experience.

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel charged my credit card after I left an additional $48.33 for food and internet. I did not eat any food and only used the free room wi-fi. Beware of them charging extra fees. This is unethical and unprofessional. I have had to appeal to my credit card company to credit the money that Courtyard by Marriott charged.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 22 Feb 2024
Dear Guest, Thank you for bringing this to my attention. Upon verifying the itemized restaurant receipt, I can confirm that another guest at our property signed for the incorrect room. I have gone ahead and issued a refund.I apologize for any inconvenience this may have causedHave a wonderful day

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional and helpful, really appreciated the advice for parking and exploring the city!
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 18 Feb 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

MAAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 7 nights in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Amandeep Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Gillian, Kuujjuaq

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Gillian, Kuujjuaq

Stayed 1 night in Jan 2024
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Jean Bosco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Been going here for years. very convenient off the highway . Mall and theatre close by food etc.. quiet, clean and simple. Good place if you are alone and need a place to stay for a couple days .
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

6/10 Okay

Jeannie

Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 31 Jan 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on 19 Dec 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

2/10 Terrible

Christine

Stayed 3 nights in Dec 2023
Response from Assistant General Manager on 18 Feb 2024
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations. We hope that you allow us to redeem ourselves on your next stop in our region

10/10 Excellent

Ian, Thetford Mines

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean modern. Great staff
Stayed 1 night in Dec 2023
Response from Assistant General Manager on 11 Dec 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Sarassie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Nov 2023
Response from Assistant General Manager on 29 Nov 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 28 Nov 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, property conditions & facilities
There was blood on the bed sheets, enough said.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on 26 Nov 2023
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I extend my deepest apologies for your experience at our property. Our goal is to offer a clean and comfortable stay for all our guests and we fell short. I will share your message with the housekeeping department to ensure that this is addressed and remains an isolated incident.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on 15 Nov 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Gary

Stayed 1 night in Oct 2023
Response from Assistant General Manager on 31 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time spoiling ourselves with all the things this location offers. The breakfast in the restaurant was lovely Staff was super helpful
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 29 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

2/10 Terrible

andrea

Stayed 1 night in Oct 2023
Response from Assistant General Manager on 15 Nov 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations. We hope that you allow us to redeem ourselves on your next stop in our region

2/10 Terrible

Ahsin

Stayed 1 night in Oct 2023
Response from Assistant General Manager on 9 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations and have used your feedback as a training opportunity for our maintenance department

8/10 Good

Eliana

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 9 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Diamanto

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and very friendly staff!
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 16 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Norris

Travelled with partner
Liked: Amenities
Staff was very accommodating.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on 8 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

Leyla, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to airport. Love the fact that we had a shuttle
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 8 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
The drainage in our bathroom was terrible. It takes 30 minutes to drain the bathtub. I was taking a shower and a bath all at the same time. The toilet will only flash once the bathtub is finished draining. It's my second time staying there - which will be the last. The first time, it was terrible as well.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 2 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations and have used your feedback as a training opportunity for our maintenance department

10/10 Excellent

Scott, Quebec City

Stayed 1 night in Sep 2023
Response from Assistant General Manager on 29 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here regularly, love the location. Easy access and always very clean & the staff is always polite and friendly.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 1 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

4/10 Poor

William

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 27 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations. We hope that you allow us to redeem ourselves on your next stop in our region

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on 26 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight before flying out.
We stayed overnight before flying out of YUL. We stayed in a large room with 2 Qn & sofa bed as we were 3 women. The dinner we had in the restaurant was excellent. The shuttle service was good.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 14 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

ILGHELICH

Stayed 2 nights in Sep 2023
Response from Assistant General Manager on 2 Oct 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

JONG WOOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 14 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 6 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Aug 2023
Response from Assistant General Manager on 4 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 4 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Drishti

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 3 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Stacie

Stayed 1 night in Sep 2023
Response from AGM on 26 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

6/10 Okay

adeel

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Assistant General Manager on 29 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

Prithwiraj

Stayed 2 nights in Aug 2023
Response from Assistant General Manager on 26 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 21 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Satinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 15 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

2/10 Terrible

Anh vu

Stayed 1 night in Aug 2023
Response from Assistant General Manager on 3 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations.We hope that you allow us to redeem ourselves on your next stop in our region

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 15 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

2/10 Terrible

thanh

Stayed 1 night in Aug 2023
Response from Assistant General Manager on 3 Sept 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are sorry to hear that your experience at our property was below your expectations.We hope that you allow us to redeem ourselves on your next stop in our region

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great customer service. The staff very helpful.
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 14 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

10/10 Excellent

Wassim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 13 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !

4/10 Poor

Faith

Travelled with family
Disliked: Staff & service, amenities
Our room bathroom sink and shower had very slow drain flow. The hair conditioner dispenser was empty, I found out about it while taking shower ….always check before getting in. The coffee in the room was the worse coffee I have ever had. Our room was in first floor and very noisy…could hear people talking in hallway outside the room all night.
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 14 Aug 2023
Dear Guest,I am sorry to hear that your experience at our property was below our standards. I hope that you were able to communicate these issues to the reception so that they were rectified during your stay.The complimentary coffee in our guest rooms is a Marriott standard and I apologize that it was not to your liking. My hope is that the next time you stay in our region , we can redeem ourselves.

10/10 Excellent

Hassan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a great hotel, Friendliest Staff I have met.
Stayed 2 nights in Aug 2023
Response from Assistant General Manager on 9 Aug 2023
Dear Guest, Thank you for providing feedback on your stay at the Courtyard Marriott Montreal Airport. We are pleased to hear that you had a great stay !