Exterior

Reviews of Econo Lodge Prattville

2 out of 5
Econo Lodge Prattville
798 Business Park Dr, Prattville, AL

Reviews

6.8
Rating 10 - Excellent. 33 out of 145 reviews" "
Rating 8 - Good. 47 out of 145 reviews" "
Rating 6 - Okay. 31 out of 145 reviews" "
Rating 4 - Poor. 12 out of 145 reviews" "
Rating 2 - Terrible. 22 out of 145 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Neat entrance and breakfast area was clean and very eye appealing.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dianca

Liked: Cleanliness, amenities
Nice and quiet
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Needs Remodel
Old, needs remodel. Furniture dirty
Stayed 1 night in Dec 2023

8/10 Good

Nichols

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

Megan

Business traveller
Liked: Amenities
Usually, I do not have any complaints and stay at this location regular for business. The room I was in this time, the door did not shut completely. it would lock but had a small gap. The TV remote was broken. The room smelled like Marijana when I first arrived.
Stayed 4 nights in Nov 2023

10/10 Excellent

Danny

Stayed 2 nights in Nov 2023

6/10 Okay

Karla

Its okay for the price
Stayed 1 night in Nov 2023

4/10 Poor

emmalee

Stayed 1 night in Nov 2023

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Toby

Travelled with group
Liked: Room comfort
Pretty good I’d say
The hotel was great. Great location and in the morning had great people. The guy in the afternoon said some really off the wall things . Sounded slightly prejudice even. But was nice enough to help us get a room on the first floor so my my elderly friend who was on oxygen could be accommodated. Overall good experience .
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Stayed 1 night in Nov 2023

4/10 Poor

Larry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was full of mold. The chair in room was peeling all over. No covers on electrical outlets. The”buffet breakfast” on their website one hour in to service consisted of one biscuit, two pieces of sausage and three small fried eggs. I asked the office attendant if that was the buffet and he replied “yes very good“
Stayed 1 night in Nov 2023

2/10 Terrible

BARRY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place needs to be condemned. Bathroom exhaust fan cover was laying on the floor and the fan was extremely loud, the toilet paper dispenser was hanging off the wall, the bathtub did not drain when taking a shower, was standing in five inches of water, the refrigerator had a hugh block of ice that took up the whole space, and the front door had to be slammed to get it to stay closed. We would have left, but our reservation was non refundable.
Stayed 2 nights in Nov 2023

4/10 Poor

Preston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

amber, Prattville

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and helped us move our stuff down stairs when we qere leacing. The breakfast selection was very poor. The property was kind of run sown but not dirty. Just kibda had the cheap motel vibe.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice room, comfortable beds, breakfast could have been better and more plentiful. Overall good experience.
Stayed 1 night in Oct 2023

8/10 Good

Brenda

Travelled with family, Business traveller, Travelled with partner
Very old hotel door to room did not seal up refrigerator gurgled all night Could tell needed lots of attention
Stayed 1 night in Oct 2023

8/10 Good

Chrishunda

Liked: Property conditions & facilities
Everything was perfect
Stayed 1 night in Oct 2023

10/10 Excellent

Corbett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good and clean property
Stayed 1 night in Oct 2023

4/10 Poor

MICHAEL

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Toilet was wobbly you were afraid you would fall off, drain in tub would not stay up so by end of shower you were standing in a full tub of water.
Stayed 1 night in Oct 2023

6/10 Okay

Johnathon

Travelled with family
Average hotel. Nicer than expected
Stayed 1 night in Sep 2023

2/10 Terrible

Cecil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The stay was nice and relaxing, but breakfast was the same thing every morning, eggs, sausage and biscuit. Thing were bad when I renewed my stay online then went to renew my key . The man at front desk said he was booked and did not have a reservation for me, even though he never asked my name and never would talk to anyone at hotel.com when I called.
Stayed 2 nights in Aug 2023

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
needs a few more improvements. It has water issues.The pool was also closed as well.
Stayed 3 nights in Aug 2023

8/10 Good

Susan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Dennis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
room smelled, mold in the shower
Stayed 1 night in Aug 2023

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it was quiet which was nice as i am in town for work. It was also very clean.
Stayed 2 nights in Aug 2023

2/10 Terrible

Christal

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My room was dirty among other things
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service
Nice working class motel. Clean, quiet and affordable.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Jeff,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
DON'T EVEN BOTHER!
Walking into the lobby, you would think this place has been updated but when you get into the room it's a whole other story. The toilet paper holder fell out of the wall to land on the floor. Plumbing issues where it's almost impossible to flush the toilet. The smoke detector cover is missing but the cover is in a drawer. The pillows were completely flat and definitely need to be replaced. Wi-fi in my room was unreliable as well, it kept cutting out and I had to go to the lobby for a connection. Worst of all, this motel advertises an outdoor swimming pool, but no water is in the pool! As hot as it is in Alabama, I wanted a motel with a swimming pool, but nothing was offered. Extremely disappointed and feel that this is FALSE ADVERTISING. I don't advise staying here. I have family in Alabama, and I can guarantee I won't stay at the Econolodge in Prattville on future trips.
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 15 Jul 2023
Dear GuestThank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 Poor

Brittany

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was not in service. The pillows on the bed were very small and limited (couch size pillows). Cigarette burns on the comforter. Coffee pot did not work. Phone did not work. The room was not very clean. Toilet kept backing up.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear GuestThank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
No more bedbugs !
The room had a very stale odor.The bed ruffle was stained.Floors were swept but dirty. The first room I stayed in had bedbugs which I received several bites.I was changed to another room.The rooms condition was worst.The mattress was smaller than the box frame at which I found a dead bedbug.The coffee maker leaked out the water before ether coffee was made.The shower curtains were torn at the top.The dryer didn’t work.The security lock on door was broken.I had paid for 12 bites and only stayed 6 bites.I checked out,asked for credit for the unused nights.He said he could not do so.I left and checked into different motel having to pay again.
Stayed 12 nights in May 2023
Response from Hotel Manager on 15 Jun 2023
Dear Donna,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all the EconoLodges I have stayed in, this was one of the best.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear Scott,Thanks for choosing our hotel. We are delighted that overall experience was good. Most of our guests experience great satisfaction with their stay. We invite you once again to stay with us with your family and friends. Thanks for your honest and candid remarks.SincerelyHotel Manager

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet and pillows (bleach anyone?)were not clean. Slim pickins for breakfast.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 8 Apr 2023
Dear GuestThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on 8 Mar 2023
Dear Keith,Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.SincerelyHotel Manager

2/10 Terrible

cory

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shower head had 1 stream and the rest off the water blowing out the fitting tube wouldnt drain first got to the room no towels toilet was disgusting and the the bed sheets had cigarette burns in them floors felt like i was walking on tacky paper ive been to bad hotels before but this one was pretty bad
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 28 Feb 2023
Dear cory,Thanks for posting your feedback. We are sorry for you had an unpleasant experience during your stay. We are paying special attention to improving the cleanliness of the rooms. We have checked the amenities as observed by you and are continuously improving our room features. We look forward to seeing you again.SincerelyHotel Manager

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Well,it was a none smoking room,and the bed spread had 2 cigarette burns in in,the toliet seat was in bad shape,and phone didn’t work,but no big deal,and there was a cockroach trap in plan site next to the fridge,but other than that it was fine
Stayed 1 night in Jan 2023
Response from Hotel Manager on 3 Feb 2023
Dear GuestThank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

8/10 Good

Richard

Stayed 1 night in Jan 2023
Response from Hotel Manager on 18 Jan 2023
Dear Richard,Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.SincerelyHotel Manager

8/10 Good

YOLANDA

Stayed 5 nights in Oct 2022
Response from Hotel Manager on 18 Oct 2022
Dear YOLANDA,Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.SincerelyHotel Manager

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Manager on 13 Oct 2022
Dear Robert,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
Room was relatively clean but in terrible condition. The shower rod was barely hanging on the wall, the toilet seat was not attached to the toilet and the toilet paper holder was not attached to wall. The mattress was like sleeping on concrete
Stayed 1 night in Oct 2022
Response from Hotel Manager on 11 Oct 2022
Dear Teresa,Thanks for your comments.I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
This was a simple overnight stay. The room was extremely clean and the bed comfortable. The gentleman that checked us in was super nice! Our only complaint was that our fridge wouldn't get cold and the ice machine didn't work.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 11 Oct 2022
Dear Michael,Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager

6/10 Okay

David

Travelled with family
Convenient location
Stayed 1 night in Oct 2022
Response from Hotel Manager on 11 Oct 2022
Dear David,Thank you for the wonderful review of your stay at our hotel. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely,Hotel Manager

2/10 Terrible

Bryan

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 21 Sept 2022
Dear Bryan,Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Lighting in the bathroom was non existent. Clean up room service pounds on your door at 830 am regardless if your checking out that day or not. The staff at check in and check out were friendly and personable.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 20 Sept 2022
Dear Amanda,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

8/10 Good

Joseph

Stayed 3 nights in Sep 2022

2/10 Terrible

Lannis

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was unfit, ,did not stay. Was on in room 2 min.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 12 Sept 2022
Dear Lannis,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2022
Response from Hotel Manager on 7 Sept 2022
Dear James,Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

8/10 Good

Mirna

Business traveller
The rooms were ok. The only thing is the customer service with the front desk ppl aren’t so nice or polite, I had requested a new Microwave was not working properly so I called and I was hung up while still talking
Stayed 7 nights in Aug 2022
Response from Hotel Manager on 7 Sept 2022
Dear Mirna,Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.Hotel Manager