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Reviews of Hotel Misión Monterrey Centro Histórico

3 out of 5
Hotel Misión Monterrey Centro Histórico
Padre Mier 201 Pte., Esq. Garibaldi, Col. Centro, Monterrey, NL

Reviews

6.4
Rating 10 - Excellent. 210 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 163 out of 1000 reviews" "
Rating 2 - Terrible. 182 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like customer service. Also the photos they have on the website they are a lot different, I wouldn’t stay in that hotel again
Stayed 3 nights in Nov 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room not good to ocupan
Stayed 2 nights in Nov 2023

4/10 Poor

Monica c

Stayed 2 nights in Oct 2023

6/10 Okay

Juana

Disliked: Cleanliness, property conditions & facilities, room comfort
It was okay but the room was in very bad condition and the bathroom was dirty. No hot water for two days. The receptionist service was nice. A/C is not good in the restaurant. I hope they improve the quality of the bedrooms and bathroom. They don't clean my room 😡
Stayed 1 night in Sep 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

8/10 Good

Hector

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Cleanliness is the main issue at this property. White Towels are grey, some towels look like they were used to clean the floor. Beds smell pretty bad, including bedsheets. The bathroom's curtain is full of mold, it seems they are never washed. Second complain is the elevator, there are two elevators, one is really old, and is barely used due staff recomendation. The main elevator is used by the cleaning ladies making this elevator almost impossible to use specially during the morning (cleaning time), I noticed that these cleaning ladies block the elevator doors withbtheir carts while they are doing something else. The staff is great and helpful and they are always happy. A great plus is the car rental company office on site. The subway, food, movies, and many stores are located in the same block.
Stayed 4 nights in Jul 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

6/10 Okay

Arturo

Liked: Staff & service
Disliked: Property conditions & facilities
Electronic keys did not work for several days, somebody had to open the door for you. A/C is the oldest I have ever seen you cannot set tempertature in a precize manner.
Stayed 4 nights in Jun 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

6/10 Okay

Rogelio

Travelled with partner
This property was not well maintained. The AC did not work well, the key card system did not work resulting in the inconvenience of having to be let in to my room each time I left it. There are better places fir about the same money nearby.
Stayed 2 nights in Jun 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

8/10 Good

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!.Esperando que se encuentre muy bien.Nos da gusto que su experiencia con nosotros haya sido placentera. Todos sus comentarios nos sirven para mejorar. Los esperamos de vuelta con nosotros!!Que tenga un lindo dia!.

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room i gothad stains in the carpet , the restroom had a strong urine smell, and the worse was the bed sheets had yellow stains and loose hair. they changed the room , but it was not much difference from the bother.
Stayed 1 night in Mar 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención. Rápida y eficaz
Stayed 1 night in Mar 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!.Esperando que se encuentre muy bien.Nos da gusto que su experiencia con nosotros haya sido placentera. Todos sus comentarios nos sirven para mejorar. Los esperamos de vuelta con nosotros!!Que tenga un lindo dia!.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very slow, no towels in room but everything else is just fine
Stayed 1 night in Feb 2023
Response from Lorena Vela. on 12 Oct 2023
Hola buen día!!Lamentamos que su experiencia con nosotros no fue la mejor. De antemano le ofrecemos una disculpa. Todos sus comentarios nos ayudan a mejorar. Esperando que nos de una segunda oportunidad. Ya que se esta tomando en cuenta su opinion.Esperando que tenga un grato día.

2/10 Terrible

Jorge

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty No A/C I will never go back
Stayed 1 night in Oct 2022
Response from Lorena Vela. on 5 Jan 2023
Hola buen día. Lamentamos los inconvenientes durante su estancia.Estamos trabajando en ello.Excelente día. Saludos.

6/10 Okay

Janeth

Travelled with family
Liked: Cleanliness, staff & service
Buena ubicacion, limpio, necesita un poco mas de mantenimiento.
Stayed 1 night in Sep 2022
Response from Lorena Vela. on 5 Jan 2023
Hola buen día. Muchas gracias sus comentarios nos ayuda mucho en mejorar el servicio que usted merece. Lo tomaremos en cuenta y estaremos trabajando en ello. Que tenga un excelente día. Saludos.

2/10 Terrible

Norberto

Disliked: Cleanliness, staff & service, property conditions & facilities
muchas gracias por tu seguimiento a mi reclamación expuesta con la recepcionista. Te listo la cronología de hechos de lo ocurrido en mi breve estancia en el hotel misión check-in a las 9:55. el sábado 3 de Sep. Habitación asignada 518 Llave tipo tarjeta sin funcionar. Cada acceso a la habitación tenía que ir una persona a abrir. La recepcionista indicó que quedaría solucionado el problema en 1hr. Cambio de habitación a la 517 debido a que la primera se encontraba sucia y sin funcionar el aire acondicionado. Se notificó a la persona que abrió la habitación que la misma no contaba con toallas de mano y para ducha. indicando que las traería tan pronto como le fuera posible. 10:25 pm salgo del hotel para cenar, previo a mi salida notificó en recepción que no han llegado las toallas y el aire acondicionado no enfría. 11:40 pm regreso a mi habitación, no hay toallas, la habitación está caliente, con el aire encendido. Estando en la habitación percibo malos olores (humedad y polvo) 11:55 pm solicito cancelar mi reservación y reembolso, el cual fue denegado. Solicite hablar con el gerente en turno, sin embargo estaría disponible hasta el lunes. 00:10 am me ofrecen otra habitación, la cual rechacé porque el hotel no cumple con los requerimientos mínimos de higiene y una habitación cómoda acorde con el precio pagado. 00:58 am solicito mi check-in, sin darme algún comprobante de mi salida. Es lamentable que este hotel no tenga el mínimo cuidado en el servicio que pre
Stayed 1 night in Sep 2022

2/10 Terrible

Heiman

Stayed 1 night in Aug 2022
Response from Lorena Vela. on 5 Jan 2023
Hola buen día. Lamentamos los inconvenientes durante su estancia.Estamos trabajando en ello.Excelente día. Saludos.

4/10 Poor

marco

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No comodidad
Tiene un olor a humedad y encerrado. Las camas están sucias y durará
Stayed 2 nights in Jul 2022

6/10 Okay

Blanca

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A este hotel le urge una renovada a todo!!No solo a las habitaciones pero desde toallas, sábanas, almohadas, etc
Stayed 1 night in Jul 2022

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out time posted on the door of my room is 13.00 hours, but the front desk says it is 12.00 noon. Bathroom needs some work but was clean and usable. Friendly staff, and in a good location.
Stayed 2 nights in Jul 2022

2/10 Terrible

Eduardo, Edinburg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, room are kept hot. AC never cooled the room had to move to another room. Still hot but better.
Stayed 2 nights in Jun 2022

2/10 Terrible

Damian

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Jose

Stayed 1 night in Apr 2022

6/10 Okay

Gabriel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room dirty I was not conforn. dirty sheets, I'm sure they were not changed. the sink was falling down, the shower curtain was torn from so much use
Stayed 1 night in Apr 2022

4/10 Poor

Gabriel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really bad and dirty. Bathroom need a mayor maintenance, the sink was falling off. Dirty sheets, I'm sure they didn't change them
Stayed 1 night in Apr 2022

4/10 Poor

louis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here. Too many other options. I regret staying here. Never again.
Stayed 2 nights in Feb 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mala condición de la habitación !!!
Stayed 1 night in Feb 2022

10/10 Excellent

María

Stayed 2 nights in Jan 2022

8/10 Good

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La persona que nos recibió en el front desk nada amable. Es pérdida de tiempo hacer el check in de manera obligatoria escaneando un código de barras. Cuando el mismo personal podría realizarlo en su sistema sin problema. Me hizo perder mucho tiempo en eso y mi celular no tenía la opción. El joven ya medio de malas me dió su celular para hacerlo. Yo misma!!! Eso no fue nada agradable..ya que tuve que poner en SU TELÉFONO mi información personal. Fue muy mala experiencia el check in.
Stayed 1 night in Dec 2021

6/10 Okay

Krystian Rodolfo

Stayed 1 night in Nov 2021

8/10 Good

Frank

Stayed 1 night in Sep 2021

2/10 Terrible

Alexis

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

6/10 Okay

Luna, Utah

Travelled with partner
Liked: Property conditions & facilities
the location, on one of the most popular streets downtown Monterrey is perfect.
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible cleanliness, staff were surpassed.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Expensive, dirty and old
The hotel is old and the floors of the hallways were dirty. Also there were some hair in our shower and the toilet wasnt working properly. It was also leaking water on the floor. No hand towel in the bathroom and the towels were stained and some even had holes. Also some sheets and pillow cases were stained. Definitely we won’t ever stay in this hotel. The price is too high for the quality. I don’t recommend it at all.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are very photoshopped, I did not expect my hotel room to be in such bad conditions. It’s very old, the carpet was dirty when I got there and throughout my stay. The bathrooms are in really bad conditions and the lights of the room didn’t work. The doors were also old. I booked the hotel also because of the breakfast but when I got there they said it wasn’t included.
Stayed 3 nights in Jan 2020

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, muy limpio la habitación y el baño
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
We book this hotel for my cousins wedding i must say the pictures shown on here have nothing to do with what i experience the room i was given had a terrible dirty carpet i asked the staff at the front desk to be changed to another room they were very rude the room had a weird smell.. i do want say the cafe downstairs has the best breakfast location was ok
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Better rooms, need to be fixed the washroom. That’s it
Stayed 1 night in Oct 2019

2/10 Terrible

Jose, Pasadena

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was not like what you see with the online pictures.
Stayed 2 nights in Oct 2019

10/10 Excellent

Jairo Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Room pics are not acurate. Property is old. A/C never works.
Stayed 1 night in Aug 2019

6/10 Okay

Rosa

Disliked: Cleanliness
Stayed 1 night in Jul 2019