Desk, soundproofing, iron/ironing board, free WiFi

Reviews of Pelican Inn Monterey

2 out of 5
Pelican Inn Monterey
1182 Cass St, Monterey, CA

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Travelled with partner
Liked: Amenities
The pelican inn is a very nice place to stay. The staff is very friendly and thet always make guests feel welcome. Thanks.
Stayed 1 night in May 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An affordable and proximate location to Monterey and the surrounding area. An enjoyable experience and will likely repeat future visits.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Hector,We are thrilled to hear that you enjoyed your stay with us and found our location convenient. We look forward to welcoming you back on your future visits to the Monterey area.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Connie,We're delighted to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First hotel I've ever been to that doesn't have coffee available! Very bad when you're traveling and driving many miles. If they don't want to offer coffee in the check in area, then they should definitely offer the ability to make coffee in the rooms!
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Craig, We appreciate your feedback and apologize for any inconvenience caused. Your suggestions for in-room coffee facilities have been noted for future improvements in our services. Guest satisfaction is our priority, and we will consider your comments for enhancing guest experience.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service
Still a good value for the area, does have its drawbacks. Limited parking and somewhat dated, but not run down. They do take good care of the property and the extra for a fireplace room is worth it to me. Accomidating staff, good location.
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Geoffrey,We appreciate your detailed feedback and are glad to hear you found value in our fireplace room. Your comments on our attentive staff and convenient location are noted. Guest reviews help us improve, and we will share your notes regarding parking and property upkeep with our team for review.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Renae,We are delighted to hear that you had an excellent experience at our hotel! Should you have any additional feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

6/10 Okay

Brendan

Liked: Cleanliness
Disliked: Staff & service
Rooms need better sound proofing and were quite loud during the night.
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Brendan,We apologize for any inconvenience you experienced. Your feedback is valuable to us for future improvements. We suggest reaching out to management to address any concerns further. Thank you for bringing this to our attention.

4/10 Poor

juan

Business traveller
Disliked: Cleanliness
Check out
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello juan,We appreciate your feedback and regret to learn about the issues you encountered during your stay. Your comments have been duly noted, and we encourage you to reach out to our management team directly to further discuss your experience. Your satisfaction is our top priority, and we welcome the opportunity to address any concerns you may have.

10/10 Excellent

Alla

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Alla,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

8/10 Good

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Frank, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Maicha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello Maicha, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nothing fancy, but was very clean, quiet, and comfortable. The staff was very responsive, kind, and helpful. We had an issue with our tv and they fixed it immediately. The location is convenient and safe. Bed was very comfortable. The building is a little old and outdated, but was good for the price and we would stay here again.
Stayed 5 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Samantha,Thank you for sharing your detailed feedback with us. We're thrilled to hear that you found our hotel clean, quiet, and comfortable. Our team always strives to provide helpful and responsive service to our guests. We appreciate your understanding regarding the building's age and are glad you found the bed comfortable. We look forward to welcoming you back on your next visit.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the downtown area and pretty close to the freeway. Still quiet area to stay! Just a few creaks in the floor but nothing major.
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Katie, We're glad to hear that you enjoyed our convenient location near the downtown area and freeway. Your feedback regarding the floor creaks has been noted for future improvements. We appreciate your understanding and hope to welcome you back again for another peaceful stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
decent room for the price
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Robert,We are pleased to hear that you found value in your stay with us. Your feedback is appreciated as we continuously strive to meet our guests' expectations. Should you have any further comments or suggestions, feel free to reach out to our management team. Thank you for choosing to stay at our hotel.

8/10 Good

Constance

Very nice staff...quiet motel
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Constance,We are pleased to hear that you found our staff friendly. Providing a peaceful environment for our guests is a top priority for us. Should you wish to share more about your stay, please feel free to reach out to us directly.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pelican inn is a very nice place to stay. The staff are very friendly and helpful. Thank you.
Stayed 2 nights in Feb 2024
Response from Manager on 17 Mar 2024
Hello Antonio,We are delighted to hear that you had a pleasant stay at The Pelican Inn. Our team takes pride in providing top-notch service to all our guests. Your kind words are appreciated, and we look forward to welcoming you back in the future.

8/10 Good

Layne

Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Layne, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Lisa

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Lisa, We're sorry to hear you didn't fully enjoy your experience at our hotel. Please don't hesitate to reach out to us directly with any specific feedback you would like to share so we can address any concerns you may have. We value all guest input to help us improve our services.

8/10 Good

Arkadiy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little motel a bit on an older side. Rooms are clean. Good location and quiet. I just wish they had a coffee maker inside my room.
Stayed 1 night in Feb 2024
Response from Manager on 6 Mar 2024
Hello Arkadiy, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our motel clean, well-located, and quiet during your stay. We appreciate your suggestion regarding the coffee maker and will take it into consideration for future improvements.

10/10 Excellent

clayton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and professional. The property is clean and close to the mall
Response from Manager on 2 Mar 2024
Hello clayton,We are delighted to hear that you found our staff to be friendly and professional during your stay. It's great to know that you also appreciated the cleanliness of our property and its proximity to the mall. We strive to offer a seamless experience for our guests and are glad you enjoyed your time with us.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Amenities
Average place. You get what you pay for, but the location is excellent
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Steven, Thank you for sharing your feedback with us. We appreciate your perspective on our hotel's value and location. Your insights are valuable for future guests looking for accommodations that suit their needs. We hope you enjoyed your time exploring the area and had a pleasant stay overall.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay overnight. Everything was clean and operational in the room. My only concern was the parking because I went out and when I came back there was one spot left. Luckily, a cone was there, so I was able to have a spot.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Christopher,We're delighted to hear you found your stay pleasant and the room clean and operational. Parking availability can fluctuate, and we appreciate your understanding during your visit. We recommend guests to contact us in advance for any parking concerns to ensure a smoother experience in the future.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Go to for the Monterey Peninsula
The Pelican Inn is my go to Motel when visiting my son at CSUMB. Small Quaint motel with everything you need. Rooms are spacious, bathrooms are large, property is quiet, and the couple that run it are the friendliest I've come across in the area. Very personable and inviting. They always remember me and go out of their way to make me and my family comfortable. It would be nice if they added coffee in the lobby or individual pots in the rooms. But overall The Pelican Inn is outstanding.
Stayed 2 nights in Jan 2024
Response from Manager on 15 Feb 2024
Hello Kyle,Thank you for choosing The Pelican Inn as your go-to motel when visiting your son at CSUMB. We are delighted to hear that you enjoyed our spacious rooms, large bathrooms, and the quietness of our property. Our staff takes pride in providing a friendly and inviting atmosphere, and it's wonderful to hear that you feel comfortable with us. We appreciate your suggestion regarding the addition of coffee and will take it into consideration for future improvements. We look forward to welcoming you and your family back for another outstanding stay.

8/10 Good

Meghan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly and helpful, overall a good experience. Room was clean though older feel to the place...but fine for my single night. Close and safe enough to walk to fishermans wharf so got to enjoy the nearby area without having to drive.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Meghan,Thank you for your kind review! We're delighted to hear that our friendly and helpful staff made your stay enjoyable. We appreciate your feedback about the older feel of the property and will take it into consideration for future improvements. We're glad that the cleanliness of your room met your expectations. It's great that our convenient location allowed you to explore Fisherman's Wharf on foot. We hope to welcome you back for another pleasant stay in the future.

4/10 Poor

Sommer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like a sleazy motel
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Sommer, We apologize if your experience did not meet your expectations. We appreciate your feedback and will use it to improve our services. We strive to provide a comfortable stay for all our guests. Thank you for choosing our hotel.

2/10 Terrible

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and tired.
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Feb 2024
Spencer Lee We checked with our staff to see if no one entered your room while you were showering. sorry for any inconvenience to you.

10/10 Excellent

Cal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Friendly staff
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello Cal,Thank you for your kind words! We are thrilled to hear that you had a great experience during your stay with us. Our friendly staff takes pride in providing excellent service to our valued guests like you. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

SUNGYONGSTEVEN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff and owner of this property were very friendly and kind. Room was clean. Wall is thin so be aware of some noisy.
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello SUNGYONGSTEVEN,Thank you for your feedback! We appreciate your kind words about our staff and owner. We understand that noise can sometimes be unavoidable and we apologize for any inconvenience caused. We will take your feedback into consideration for future improvements.

4/10 Poor

Jake

Disliked: Amenities, property conditions & facilities
Shower didnt really work like a water bottle getting poured on you, ac unit wouldnt work for hot or cold. Felt rushed to check out. Cleaning came in while in shower
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jake,Thank you for bringing these concerns to our attention. We apologize for any inconvenience experienced with the shower and AC unit during your stay. We would have appreciated the opportunity to address these issues promptly had we been made aware of them during your stay. Nonetheless, we'll share your feedback with our team for necessary improvements. Your comments regarding the cleaning service will also be addressed internally. We value your feedback and hope to welcome you back for a much-improved experience.

6/10 Okay

Doron

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The AC/heater has no thermostat, it never stops, horrible noise, always too hot or too cold. Staff lied saying the "facility has a thermostat outside the room", which is total BS, there is no thermostat, it's just a cranky old AC/heater with knobs.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Doron,Thank you for sharing your feedback regarding the AC/heater in your room. We apologize for any inconvenience this may have caused during your stay. Our team is currently investigating the issue to ensure our future guests have a comfortable experience. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Olesia, berkeley

It’s pretty and clean, you can even see the ocean behind the trees from the top floor. It’s across the road from a park, so the view from the windows is nice, you see pine trees. It has a decent sized fridge, which is a big plus, it’s well located within an easy drive to anywhere in Monterey, has a larger bathroom, (though, the water pressure in the shower is low-ish), and even a lit make-up area with a mirror in the bedroom, a very nice touch. The beds are comfortable. If you don’t mind the road noise you’ll be fine. Everything else is ok, but if you are a light sleeper, keep in mind that the door does not fit right (at least in the room where we stayed, maybe some other rooms are better), you can see light around the edges when the door is closed. We inserted paper towels around the door into the slits to try to seal it at night, but that was not much help. They did put in windows that close tightly, they should do the same with the doors. Also, they are very inflexible in terms of any refunds - you can cancel with 48 hours prior to arrival, but try to cancel 46 hours prior to arrival and no can do. And, you have to ask to have your room cleaned, they won’t do it otherwise. You can put a "do not disturb" sign on your room to not have it cleaned, but if you don't put that sign, they still won't clean it, unless you go to the front desk and ask for it. They should have a "please clean the room" sign one could put outside the door, to make requesting the cleaning easier.
Stayed 4 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Olesia,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you enjoyed the beautiful and clean surroundings, the ocean view, and the convenient location of our hotel. It's great to know that the fridge and makeup area added to your comfort. We appreciate your feedback regarding the water pressure and the door fit, and we'll certainly pass that along to our team for further evaluation. As for our housekeeping policy, we apologize for any inconvenience caused. Please feel free to reach out to our management team directly for any further assistance or inquiries regarding refunds. We appreciate your suggestion for a "please clean the room" sign and will take that into consideration for future improvements. Thank you again for your valuable feedback, and we hope to welcome you back in the future.

8/10 Good

Amber, Houston

Travelled with partner
Liked: Cleanliness, staff & service
Not a brand new or upscale property but the bed was still quite comfortable and the location was very convenient for us. We walked to the wharf for a whale watching tour and it took about 25 min to walk but on the way we stopped at a great cafe (Alta Bakery & Cafe) and got delicious coffee and pastries, which was a perfect start to the day! Also nice big eucalyptus trees next to the property which had tons of little birds in the morning, which we loved because we are birders.
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Amber,Thank you for your feedback on your recent stay with us. We're glad to hear that you found the bed comfortable and enjoyed our convenient location. It's great to know that you were able to explore the area and found a delightful cafe nearby. The presence of the eucalyptus trees and the morning birds added to the charm of your stay. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Gustavo,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back soon for another amazing stay!

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Crystal,Thank you for taking the time to share your positive experience with our check-in process. We strive to make the arrival process as smooth and efficient as possible. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Alexander,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them promptly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very helpful and friendly. The rooms are clean and very comfortable. It is a nice place to spend the night. Thank you.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Antonio,Thank you for your kind words! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our clean and comfortable rooms. It was our pleasure to have you as our guest, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine and I always enjoy staying at the Pelican inn. Thank you.
Stayed 2 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Antonio,Thank you for your kind words and continued support of the Pelican Inn. We strive to provide a satisfying experience for all our guests and we're delighted to hear that you had a pleasant stay. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Saikala, Reseda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent manager
Stayed 2 nights in Dec 2023
Response from Manager on 25 Jan 2024
Hello Saikala,Thank you for your positive feedback regarding our manager! We truly appreciate your kind words and are glad to hear that you had a great experience with our management team. If you have any further feedback or would like to share more details about your stay, please feel free to contact us directly.

8/10 Good

Oluwaseun

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan 2024
Hello Oluwaseun,Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you had a memorable experience with us. Should you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

4/10 Poor

Mary-Anne

Liked: Staff & service
Disliked: Cleanliness, room comfort
Quick rest spot
It’s was a cute small place, but when we entered, it smelled of smoke. Bathroom had hair on the floor and water pressure was really bad. Over all if you need a quick place to shut eye/ get some rest. This is an ok spot.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Mary-Anne,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to provide a comfortable environment for all our guests and regret that the smell of smoke and cleanliness issues of the bathroom detracted from your overall experience. We appreciate your understanding that we aim to improve based on guest feedback.

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities
They tried to charge an extra 35$ if I wanted check in one hour earlier Vulture it’s better name than pelican
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Bruno,Thank you for sharing your feedback with us. We apologize for any inconvenience you encountered regarding the early check-in fee. Our hotel policy includes a nominal charge for early check-in requests, which is communicated upfront. We appreciate your suggestion and will take it into consideration for future improvements.

8/10 Good

Emma

Stayed 1 night in Jan 2024
Response from Manager on 19 Jan 2024
Hello Emma,We appreciate you choosing our hotel for your recent stay. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Hazelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Thank you ,Indra !
Stayed 4 nights in Jan 2024
Response from Manager on 12 Jan 2024
Hello Hazelle,Thank you for your kind words! We are thrilled to hear that Indra provided you with excellent service. We strive to ensure that all our guests have a pleasant and accommodating experience during their stay. We hope to welcome you back again soon for another exceptional stay.

8/10 Good

Tommie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tommie,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a great experience. Should you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelican is Nice
Always a Great Stay at The Pelican Inn. I’d like to see the property “Spruced Up” a little with some new paint & wallpaper. Otherwise a great place to stay!
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Gregory,Thank you for your feedback and for choosing The Pelican Inn as your preferred place to stay. We appreciate your suggestion regarding the property's aesthetics and will certainly take it into consideration. We're glad to hear that your overall experience was enjoyable and we look forward to welcoming you back in the future.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was tiny black hairs all over the bed, very gross
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Monica,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and have processes in place to ensure our rooms are thoroughly inspected. We appreciate your feedback and have shared it with our housekeeping team for further investigation and improvement. We value your business and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Angel

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Angel,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to hear that you had a great experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

TAMMY

Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello TAMMY,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had such a wonderful experience with us. Should you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities
Should have been better...
The cleaning required a lot more attention to detail then it was given. There were hairs and evidence of the previous stays throughout. It was very dirty and run down room with a bad odor.
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello George, Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have encountered during your stay. We strive to provide a clean and comfortable environment for our guests, and we appreciate your feedback. We will share your comments with our housekeeping team to ensure improvements are made.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Heather,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!