Exterior

Reviews of Red Roof Inn & Suites Monee

2 out of 5
Red Roof Inn & Suites Monee
25640 S Friendship Drive, Monee, IL

Reviews

7.2

Good

Rating 10 - Excellent. 171 out of 621 reviews" "
Rating 8 - Good. 208 out of 621 reviews" "
Rating 6 - Okay. 88 out of 621 reviews" "
Rating 4 - Poor. 75 out of 621 reviews" "
Rating 2 - Terrible. 79 out of 621 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo está muy bien y limpio fue una buena noche
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 25 Mar 2024
Querida Sonia,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn & Suites Monee. Es muy gratificante saber que tuvo un gran encuentro con nosotros y realmente apreciamos sus amables comentarios acerca de que todo estuvo bien y limpio. Sus comentarios son esenciales mientras nos esforzamos por brindar una estadía limpia, cómoda y basada en valores a todos los huéspedes.¡Redroof está ansioso por verlo pronto bajo nuestro techo, donde podremos continuar ofreciéndole una estadía limpia y cómoda a un precio asequible!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sonia

Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 22 Mar 2024
Hello Sonia, The staff at the Red Roof Inn & Suites Monee and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Eddy

Travelled with family and small children
Disliked: Amenities
I had a good experience. Thwy really took care of us. We have no problems. My tv remote didnt work so they gave us a different room and that was that.
Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 19 Mar 2024
Hello Eddy, I appreciate your kind review at our hotel Red Roof Inn & Suites Monee. That you had an amazing time during your stay with us makes us very happy. At Red Roof our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. For your future stay at red roof please continue to share your feedback with the front desk, if you do not get a proper resolution don't hesitate to let us know via post stay feedback. We value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Marlon

the hotel was and is closed for buisness not sure whats Going on but there closed as of 3-8-24
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 17 Mar 2024
Hello Marlon, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Monee. Please accept our sincerest apologies for the lack of communication regarding the closing of the property. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dione

Travelled with family
Disliked: Cleanliness, amenities
Bed bugs
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 2 Mar 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Monee, Dione. I am sorry that your experience did not meet your expectations. You stated that the listed pests hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

10/10 Excellent

Mussa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 19 Jan 2024
Hello Mussa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 31 Dec 2023
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

louis

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst experience i ever had at a hotel,It was dirty u professional and they didn’t have breakfast as advertised i have pictures of the rooms and conditions do not come if you care about who your bringing with
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 28 Nov 2023
Dear Louis,Thank you for your review following your stay at Red Roof Inn & Suites Monee. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness, the lack of breakfast and the other listed concerns dampened your experience, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Gabriele

Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 2 Nov 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Monee, Gabriele. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go here. Seriously.
The room was disgusting, several of our friends who were there for a wedding had either bugs, stained sheets and leaks. It was under maintenance in several areas and the water smelled absolutely disgusting -10/10
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 1 Nov 2023
Dear Valued Guest!Thank you for your recent review of your stay at Red Roof Inn & Suites Monee. Red Roof strives to provide guests with all the comforts of home, so I am disappointed to hear that the concern you raised regarding the leaks, the stained sheets, the bugs amongst other things. I apologize sincerely for how these issues significantly impacted your experience with us. I will definitely bring your concerns to the attention of the Red Roof team in an effort to have them addressed so there isn't a repeat of situations like these. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Gail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
You could hear the highway traffic. Wasn’t the cleanest room. Looked like a dirty sock in the drawer of the nightstand. I think the microwave has a short. Was running and got very hot on the outside of it. And I was using it.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 31 Oct 2023
Hi Gail,The feedback provided in your review is much appreciated. Please accept our most sincere apologies for what you indicated as not the cleanest room, noise disturbance amongst other concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Richard

Breakfast was never served, hallways stank of food, curry maybe. Pool was out of service. There was no cleaning of room between days, soiled towels were not replaced
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on 31 Oct 2023
Dear Richard,Thank your for responding and sharing your experience at our Red Roof Inn & Suites Monee location. I am disappointed to see you had a less than satisfactory experience as you indicated breakfast was never served, hallways stank of food, there was no cleaning of room between days amongst other issues. Let me humbly apologize for the impact this had on your stay and the impression it left. In regards to breakfast serving and our Indoor Heated pool, breakfast is not a listed offer but we have Snack centers on site and we are located to restaurants that offers breakfast servings. Also, our Indoor Heated Pool is closed for repairs. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Tajah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not how it used to be a couple years ago. Not Clean, fridge and microwave had a odor. The air conditioner in the room was leaking water. The elevator also had a weird smell. At that point I was scared to lay on their beds, I will not be returning unless they get some new management and do some heavy fixing around there.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 19 Oct 2023
Hello Tajah, Thank you for leaving a review of our Red Roof Inn & Suites. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of your room, a leaking AC and an odor in the elevator are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

8/10 Good

Jason

Stayed 3 nights in Oct 2023
Response from Devorine Red Roof Management on 2 Nov 2023
Thank you for rating your recent stay at Red Roof Inn & Suites Monee, Jason. Red Roof values you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Rogelio, Onarga

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the property
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 8 Oct 2023
Dear Rogelio,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MONEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. We aim to satisfy our guest with superior customer service and your feedback is appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on 8 Oct 2023
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I are saddened to your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Sharrol

Business traveller
Liked: Cleanliness, staff & service
Next
The smoking of Marijuana is a turn off. I have allergies. When you first walk in right in your face. I place a towel under my door. I know that you can't stop the people from smoking. The pool was closed.
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 5 Oct 2023
Dear Sharrol,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 Poor

Adrian

Stayed 8 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on 2 Oct 2023
Hello Adrian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe look else were.
The toilet was not fastened to the floor. Mini fridge was not plugged in/ non-functioning. At least I had personal WiFi and that worked and so did electricity.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 28 Sept 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Monee. It's really great to read that the Wi-Fi work in an adequate manner, however, please accept our apologies for any inconvenience caused by the toilet. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Gross rooms with dirty sheets
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on 26 Sept 2023
Dear Patrick, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Area surrounding motel was under construction and not easy to access. The hallways smelled of urine. The room was dirty and had used bandaids stuck to bathroom vanity. There was dust on the towels, the light in the bathroom flicked for several minutes before staying on, and something smeared on the walls. The bed was comfortable but had very smal travel size pillows.
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on 20 Sept 2023
Dear Julie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness, unpleasant odor in addition to other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

10/10 Excellent

Mitch

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 8 Oct 2023
Hello Mitch, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on 17 Sept 2023
Hello Carol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth never before seen
Place was surrounded by a truck stop and is a truckers motel. Horribly filthy. Worst I have ever gone to I more than 45 years of staying in hotels. Indoor pool, visible in the front lobby, looks like something from a bio-warfare laboratory. Stay far away from this location.
Stayed 1 night in Sep 2023
Response from Antonio,Red Roof Management RediResponse Speciali on 16 Sept 2023
Dear Brian,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property not being filthy and not to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were old and dirty
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 11 Sept 2023
Hello Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONEE. It's saddening to hear that your stay fell short of your expectations due to the indicated unclean room you mentioned. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Recordo Rediresponse Specialist

6/10 Okay

Ross

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on 3 Sept 2023
Hello Ross,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I appreciate your 3/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 Poor

Kharis

Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 23 Sept 2023
Hello Kharis,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn & Suites Monee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints! Had a few minor issues but was quickly rectified!Well worth the price to stay there!
Response from Gabrielle RediResponse Specialist on 30 Aug 2023
Thank you for taking a moment to leave a review, Peggy. Myself and the staff at the Red Roof Inn & Suites Monee appreciate your 4/5 score following your stay. I am happy that your stay with us was worth the price and all the issues you had throughout your stay was resolved in a timely manner. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 31 Aug 2023
Dear Bryan, We at the RED ROOF INN & SUITES MONEE are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Larry

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nishaye Red Roof Management on 26 Aug 2023
Dear Larry,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Monee. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Rachel L

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had the basics you would need, Lobby had a strong smell of pot
Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 31 Aug 2023
Dear Rachel,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the staff was nice
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on 22 Aug 2023
Dear Crystal,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Monee. I was thrilled to see you were pleased with the cleanliness of the room and our very nice staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rogelio, Onarga

Stayed 2 nights in Aug 2023
Response from Recordo Rediresponse Specialist on 11 Sept 2023
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Keely

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room wasn't clean, old food in the fridge. Stained bedding, mold in the bathroom. No continental breakfast as stated. The police came through constantly so that made us feel like something bad is going on. Wouldn't recommend.
Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 14 Aug 2023
Hello Keely, We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Bunnie

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
This was the worst hotel we never stayed at. The hallways were stinky and carpet dirty and the rooms that were we in were filthy even to the degree that we moved from this hotel even after being given a second room which was also filthy. We will never stay here again under these conditions. Very poor service and poor condition.
Stayed 2 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 14 Aug 2023
Hello Bunnie, The team and I at the RED ROOF INN & SUITES MONEE want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less than ideal experience. You indicated there was uncleanliness, the hallways smelled and the service provided was poor. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you again for sharing your experience. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

S.C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
The hotel stay was very pleasant and enjoyable. I was delighted and surprised at the superior king room. The only problem was that we were no extra comforter for the sofa sleeper.
Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on 13 Aug 2023
Dear SC, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. We appreciate hearing your stay was pleasant and enjoyable. However you needed an extra comforter for the sleeper sofa. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Rogelio, Onarga

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 8 Aug 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Monee. It's great to hear that the room was great. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

8/10 Good

LaTosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Devorine RediResponse Specialist on 8 Aug 2023
Thank you for taking a moment to complete our survey, La Tosha. The staff at the Red Roof Inn & Suites Monee and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service the hotel was clean and very organized
Stayed 1 night in Jul 2023
Response from Chirell Rediresponse Specialist on 2 Aug 2023
Dear Penny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Monee. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service, clean and organized hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

6/10 Okay

shaun

Stayed 1 night in Jul 2023
Response from Oshane RediResponse Specialist on 30 Jul 2023
Hello Shaun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MONEE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

John

Stayed 3 nights in Jul 2023
Response from Olivia RediResponse Specialist on 19 Aug 2023
Hello John, The staff at the Red Roof Inn & Suites Monee and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

6/10 Okay

Dennis

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hmmmm
The hotel is in need of a rehab, and general upkeep. Open dumpster right next to side door all overgrown with vegetation and a few questionable characters hanging out. Also hard to pull out onto main road due to hotel being at an interstate exit, trucks galore.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on 25 Jul 2023
Dear Dennis,Thank you for telling us about your recent visit at the Red Roof Inn & Suites Monee. We are sorry you had a less than satisfactory experience. Your suggestion pertaining to remodeling will be taken into consideration as we strive to improve the quality of our services and guest experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

6/10 Okay

Amie

Travelled with family
They should have clean sheets before you arrive there.
Stayed 3 nights in Jul 2023
Response from Oshane RediResponse Specialist on 20 Jul 2023
Dear Amie, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MONEE. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bed bugs
I've never had a problem until this visit. I experienced bed bugs but didn't realized it until I check-out. Please do some deep cleansing to avoid bad reviews.
Stayed 2 nights in Jun 2023
Response from Linton Rediresponse Specialist on 5 Jul 2023
Dear Patricia,I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Bridgid

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire property was dirty, garbage in the hallways. Room appeared clean at first them we found a dirty towel on the bathroom floor and spots of who knows what on the sheets. Felt very unsafe due to what appeared to be permanent residents of the hotel. Checked out 2 nights early.
Stayed 4 nights in Jun 2023
Response from Linton Rediresponse Specialist on 5 Jul 2023
Dear Bridgid,Thank you for telling us about your recent visit at the Red Roof Inn & Suites Monee. We are sorry you had a less than satisfactory experience. You stated that the unkempt rooms and the other concerns mentioned hindered your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Yours truly,LintonRediresponse Specialist

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay. Disgusting dirty smelled like weed, mold and floors were sticky
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on 4 Jul 2023
Hello Anita,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MONEE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist

4/10 Poor

brandon, Muskegon

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was not what I expected from a red roof inn and suites. It was very dirty, the lock on the door did not work, the pool looks like it has not been cleaned in months. Very disappointed.
Response from Recordo Rediresponse Specialist on 4 Jul 2023
Hello Brandon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MONEE. It's truly disheartening to hear that your experience didn't meet your expectations due to the unclean conditions and broken door lock. Please know that we do value your business and will take you comments into consideration. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Gerald

Stayed 2 nights in Jun 2023
Response from Linton Rediresponse Specialist on 28 Jun 2023
Dear Gerald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Monee and I were happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
This hotel wasn’t bad at all. If I needed to stay in that area this would be the place that I would stay.It was Father’s Day weekend so it was a little loud after hours. However, it was not bad.The customer service agent was very nice.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on 21 Jun 2023
Dear Valued Guest,Thank you for telling us about your recent visit at the Red Roof Inn & Suites Monee. It's great to read that our nice front desk personnel met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

6/10 Okay

JANA

Travelled with group
Disliked: Cleanliness
Wedding weekend
My greatest hair because the stay was for a wedding. The room was very clean and neat. The bathroom was gross and needed to be updated. The halls need to be updated. There was no breakfast. It was full of pallets. It's obviously under construction and has potential. The staff was very nice and friendly. All in all it was a good place and will be great once the renovations are done. Oh
Stayed 4 nights in Jun 2023
Response from Devorine RediResponse Specialist on 8 Jun 2023
Hi Jana!Thank you for taking the time to write a review of your stay at Red Roof Inn & Suites Monee. Your comments in regards to our room and our staff are much appreciated; yet, I was disheartened to read the bathroom was gross, there was no breakfast and the halls needed updating. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Devorine RediResponse Specialist