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Reviews of The Black Bull Hotel

3 out of 5
The Black Bull Hotel
Church Gate, Moffat, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 69 reviews" "
Rating 8 - Good. 22 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honesty is the best policy
The Hotel is obviously in new hands the room was fresh. Ate in there the first night , then cancelled breakfast for the rest of the stay as the standard of food was poor mainly deep fried.
Stayed 2 nights in Aug 2020

10/10 Excellent

Lee, Bishop Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great , room was large and our family loved the fact that as soon as we arrived the staff were more than helpful getting all our wedding stuff out of the cars and into the room
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Mixed experience
The hotel has been refurbished to a high standard but there appears to be little attention paid to standards of customer service. A number of items were not available on the food menu although food served was good pub standard .Requests for items for the room were not met by housekeeping staff until further requests made. Room including bed not re-made during 3 night stay. This may be acceptable on New Years Day but not on next day. When bookings are taken for the festive period guests should expect that hotel would be staffed and services available to cover their stay. Clean towels were provided when requested. Some staff were very helpful and efficient but others do not appear to give the hotel much of a priority. Could be it was a bad time of year to visit but the festive period is surely important to the hospitality trade.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
OK but could be better
Hotels.com showed a 14.00 check in but it was only from 15.00. We waited in the bar and eventually we were taken up. The room had been ready from 12.00 so completely unnecessary to have kept us waiting. The room was clean and functional but will be staying elsewhere on our next stopover in Moffat
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed with Room
Nice pub and friendly staff, but the room was tiny. Would have been okay for one person but far too cramped for two people.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family stay
We had an absolutely lovely stay at the black bull, the family room was perfect for us and the service and warm welcome was fantastic.
Stayed 1 night in Sep 2019

6/10 Okay

Emily

Liked: Cleanliness, room comfort
Disliked: Staff & service
Noisy live band til late every Friday night
Our room was small but comfortable. Breakfast was really good, especially the porridge and omelettes. We know that when you stay in a pub it can be noisier than a hotel or B&B but it would have been good to have been warned at check in that there would be a live band playing until 12.30am in the bar which was immediately beneath our room. It wasn’t mentioned at all, and yet it apparently happens every Friday. Be prepared if you book for a Friday night that you won’t get much sleep as the amplified music and the crowd joining in with the singing will keep you awake until the early hours
Stayed 2 nights in Aug 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Bull Hotel and Moffat - Perfect!
OMG Amazing! Wish we had booked longer. Nothing was too much trouble for the lovely staff. Room was just beautiful. Amazing food. Perfect spot and so comfortable. Can't wait to go back. VERY HAPPY. Moffat is just beautiful also.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a lovely stay and staff were friendly. Has a nice and relaxing bar area which was full of lovely people. The room was average but booked room for a king bed and ended up with a room that had two single beds put together which was disappointing.
Stayed 1 night in Sep 2019

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice room (a little small) but very well presented and would stay again. There was just a minor fault the door handle to the bathroom was broken.
Stayed 1 night in Aug 2019

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good South west 300 stop over.
Lovely place , loved the decor ,the ambiance and food. Room was clean lovely done out , had everything we needed. Best to book breakfast and evening meal if needed. Both were really nice. Moffat is a beautiful town , very relaxed walk about.x
Great gin place next door.xx
Stayed 1 night in Jul 2019

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in heaven
Fantastic stay in a fantastic place. The room was clean, the food was fantastic, fully recommend the sticky (Moffat) toffee pudding best I have ever tasted!!! There is a nice gin bar next door and Moffat offers plenty for a short stay
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean, friendly staff, quality facilities and good food.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and great that we were able to securely store our bicycles.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Fine place to stay. Small room yet comfortable. Friendly helpful staff who were great in spite of being very busy.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive historic inn. Excellent food and service, the rooms were very well equiped and comfortable
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room outside was great and very spacious. Staff are very friendly and willing to help. Would definately book here again.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building but with modern facilities. Live music on the night of our stay which was very good. Evening meal and breakfast were excellent. Staff very friendly
Stayed 1 night in May 2019

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed at this hotel for two nights on our way to Glasgow to see Glasgow Rangers as the trains were not running. Really enjoyed the stay, the hotel and location are excellent. We will definitely be staying again
Stayed 2 nights in May 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has been refurbished to a high standard,our room was lovely and bright,.breakfast was really nice and tasty and dinner at night was just fab
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the bed and bedroom were too small.
Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rfd1
Good stay, food excellent. Room comfortable and clean but a little on the small side
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple of times and been impressed on both occasions. Rooms are spacious and well presented. Food is excellent.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness
It was very roomy , clean and tidy. The staff were very welcoming and helpful.
Stayed 1 night in Feb 2019

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly local Hotel.
We had booked the junior suite but on arrival it was not available. This was a bit of a let down but an alternative room was offered which was really nice. The staff were friendly and professional. Food in the restaurant and at breakfast was fresh, tasty and good value. Definitely plan a return visit.
Stayed 1 night in Feb 2019

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service with friendly and helpful staff.
A lovely hotel and pub. Food and service was very good. We would book again.
Stayed 2 nights in Nov 2018
Response from Anna on 2 Dec 2018
Thank you for your kind review. We look forward to welcoming you in the future.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Ruth, Stockport

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely room. Needs a mirror in the room one only in the bathroom. Also we stayed for two nights and they didn’t replenish the shower gel and shampoo. Which we had used and The empties left in the shower. Bathrobes were a nice touch. Staff lovely. Food good portions and very tasty.
Stayed 2 nights in Oct 2018
Response from Anna on 4 Nov 2018
Thank you for your review. I will speak to housekeeping regarding the shower gel and shampoo. We look forward to your return visit!

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Newly refurbished.
Stayed 1 night in Oct 2018

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Ashleigh

Disliked: Staff & service, property conditions & facilities, room comfort
I cannot recommend a stay at this hotel
Be aware, you may not get the room you book… We booked a so called: ‘Deluxe room with King sized bed’, but the room allocated was nothing of the sort. The bed we had looked smaller than a double. Upon our request to be moved to the room we booked the proprietor argued that we did have the deluxe room and it is a King sized bed (rubbish). Furthermore he could not move us, as they were fully booked. Upon further challenge he refused any refund of the difference in room price, nor any other form of compensation (e.g. meal discount). Room heating - inoperative. Bathroom hot water - scolding hot (really – too hot!, my wife has a burn blister on her hand) Breakfast - average, serving staff (aside from the impromptu helper) were frantic. I cannot recommend this establishment.
Stayed 1 night in Sep 2018

10/10 Excellent

birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moffat gem.
Lovely little hotel in a great pub with tasty food and friendly staff.
Stayed 1 night in Sep 2018

8/10 Good

cassie, oxon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stop on way north
parking OK but I felt £10 a lot for nice small dog to share my room.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautifully decorated comfortable cosy hotel with excellent friendly service and food. Would highly recommend.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome by staff. Good food. Lovely location
Stayed 1 night in Aug 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint hotel with beautiful features
Stayed 1 night in Jun 2018

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Night In Moffat
A pleasant and comfortable place to stay that is handy for everything Moffat has to offer. Could do better with gluten free options but friendly and welcoming.
Stayed 1 night in May 2018
Response from Anna on 18 Jun 2018
Thank you for your kind review. I will pass your comments to the kitchen regarding gluten free options.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
Brilliant from the checking in to check out the staff were kind and helpfull. The food was great and reasonably priced as were the drinks I would not hesitate to stay again and I would definitely recommend to friends and family.
Stayed 1 night in May 2018
Response from Anna on 18 Jun 2018
Thank you for your kind review. We look forward to welcoming you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Smart updated Inn / some issues
Smart updated and clean room. Curious green light on ceiling so never dark in the room which affected sleeping. Duvet too thick and asked to pay before I even saw the room. I explained that it was customary to pay for accommodation AFTER you had used it.
Stayed 1 night in May 2018
Response from Anna on 23 May 2018
Good afternoon We do ask for guests to settle up their room bill on the day of arrival, in order to ease breakfast the following morning. The green light is a safety light.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Last minute overnight stay due to family illness. Arrived just before restaurant was due to close, chef prepare us a meal which was lovely. Lovely spacious room freshly decorated. Woke to a pipping hot breakfast in the morning. Will definitely return
Response from Anna on 21 May 2018
Thank you for your lovely review. We look forward to welcoming you back in the future.