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Reviews of Holiday Inn Express and Suites Modesto, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Modesto, an IHG Hotel
4300 Bangs Ave, Modesto, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maylen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Owner on 28 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Faron

Liked: Cleanliness, amenities
Clean and the breakfast was excellent
Stayed 2 nights in May 2024
Response from Owner on 28 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Lisa, Keswick

Front desk staff was super friendly and kind. Smooth check in. Room is a good size and well appointed. Clean at first glance.
Stayed 1 night in May 2024
Response from Owner on 28 May 2024
Lisa, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Owner on 28 May 2024
Allison, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access
Stayed 1 night in May 2024
Response from Owner on 24 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and safe place to stay with family.
Stayed 1 night in May 2024
Response from Owner on 9 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Glenn, san fran

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Modern
Stayed 1 night in May 2024
Response from Owner on 6 May 2024
Glenn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

abram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and caring. Great hospitality!!
Stayed 1 night in Apr 2024
Response from Owner on 6 May 2024
Abram, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Susan, Reno

Travelled with group
Liked: Property conditions & facilities
Great room at a very clean property. Good amenities. The location is right off the freeway. Plenty of fast food and chain restaurants nearby but not really walkable
Stayed 1 night in Apr 2024
Response from Owner on 6 May 2024
Susan, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Owner on 22 Apr 2024
M, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 17 Apr 2024
Jose, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

AMANDIP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, and accomodation
Stayed 5 nights in Apr 2024
Response from Owner on 15 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Fredy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 11 Apr 2024
Fredy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are always comfortable. The staff is very friendly and I think it’s one of the better hotels around.
Stayed 1 night in Apr 2024
Response from Owner on 8 Apr 2024
Fernando, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Lainey

Liked: Cleanliness, staff & service, property conditions & facilities
Pool wasn’t working and there was no communication prior it couldn’t be used.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 7 Apr 2024
Hello,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right off the highway, easy to find, the staff was very welcoming & always had a smile, room was clean. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Owner on 3 Apr 2024
Kathryn, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in process was very smooth, the staff was welcoming, kind, and efficient. The property is well kept, clean, and the food was prepared nicely.
Stayed 1 night in Jan 2024
Response from Owner on 1 Apr 2024
Amanda, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Joanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that have different choices of breakfast. Easy access on freeway and quiet
Stayed 1 night in Mar 2024
Response from Owner on 27 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Gregory D

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless being slowed into hotel to use bathroom. I get it, everyone need hrlp, but not in a hotel at 11pm People playing and being loud in parking lot after 10 pm.
Stayed 4 nights in Mar 2024
Response from Owner on 27 Mar 2024
Thank you for taking the time to review us.

10/10 Excellent

Hou Shing

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unsatisfactory comes to mind.
Stayed 1 night in Feb 2024
Response from Owner on 7 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Pedro

Stayed 3 nights in Mar 2024
Response from Owner on 7 Mar 2024
Pedro, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ilse great customer service
My stay was excellent due to the very best customer service i recieved in particular from your front desk associate Ilse, because of her the next time Im in Modesto I will make.it a.point to stay here again, Cheers!
Stayed 1 night in Feb 2024
Response from Owner on 29 Feb 2024
Sergio, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

LILIA

Very nice room , modern with comfortable bed and very nice sheets. But bkfast was mediocre Plain scramble egg with bacon . Few muffins and bread . Poor selection of fruits Jacuzzi was cold heating was turned off
Stayed 1 night in Feb 2024
Response from Owner on 27 Feb 2024
Lilia, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

May

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 27 Feb 2024
May, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Thanks
Stayed 3 nights in Feb 2024
Response from Owner on 27 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Cristina

Business traveller
Worth the money
Stayed 1 night in Feb 2024
Response from Owner on 26 Feb 2024
Cristina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Kyran

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the freeway, easy, clean,
Stayed 1 night in Feb 2024
Response from Owner on 20 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Gilbert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything seemed great, and while we appreciated the included breakfast, I felt the eggs and sausage could have been of better quality. I'd prefer to load up on protein but found myself enjoying the carbs more lol. Staff was friendly, check in and out was a breeze, the room was nice, quiet and clean and we felt safe. I'm a rewards member with a competing hotel but I may join Holiday Inn as our experience was quite pleasant!
Stayed 1 night in Feb 2024
Response from Owner on 14 Feb 2024
Jennifer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and the staff was so friendly..
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Rick, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Joe, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept well
I stayed here on business. Comfortable, newly remodeled room. Great night sleep!
Stayed 1 night in Jan 2024
Response from Owner on 6 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ariel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Owner on 5 Feb 2024
Ariel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one concern about this location is that it is very close to the 99 freeway. There are rooms on the freeway side of the hotel that generate freeway noise all night and is an issue.
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Howard, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Elia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Owner on 6 Feb 2024
Elia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

danipal

Stayed 1 night in Jan 2024
Response from Owner on 26 Mar 2024
Thank you for taking the time to review us, Danipal. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a safe location, close to hwy 99, friendly staff , clean and quiet.
Stayed 1 night in Dec 2023
Response from Owner on 22 Jan 2024
Fernando, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Susana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Alan

Travelled with family
An average hotel
Just an average hotel. Don’t expect too much.
Stayed 2 nights in Jan 2024
Response from Owner on 15 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

kiyomi

Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Kiyomi, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Epimenio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Epimenio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Enjoyed the stay. Beautiful hotel. Nice gym. Lovely room. The reason for 4 in some areas is because the sound of traffic. Maybe triple panes windows would help? It was difficult to sleep
Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
Alexander, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024
Response from Owner on 12 Jan 2024
Elizabeth, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
Angela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
Elsa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel. The staff is really friendly and accommodating, the hotel is very well maintained and the rooms are quite comfortable. I have two boys, 22 and 18, who are both athletes and they said the breakfast was excellent with a nice variety. We will definitely stay there again
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Mary, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Cinthia

Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Cinthia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Diane, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.