Room, 2 Queen Beds, Accessible | Terrace/patio

Reviews of Hilton Garden Inn Mobile West I-65/Airport Blvd

3 out of 5
Hilton Garden Inn Mobile West I-65/Airport Blvd
828 W. I-65 Service Road South, Mobile, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 291 out of 575 reviews" "
Rating 8 - Good. 171 out of 575 reviews" "
Rating 6 - Okay. 65 out of 575 reviews" "
Rating 4 - Poor. 26 out of 575 reviews" "
Rating 2 - Terrible. 22 out of 575 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Would stay here again.
Stayed 5 nights in Mar 2024
Response from Joanna - AGM on 24 Mar 2024
We are delighted that you enjoyed your stay with us! Please come again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a bit of a musty humid smell. People were helpful and friendly. Felt like the property might have been flooded with the smell.
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Michael,Many thanks for taking the time to share your experience. Though we're happy our team made you feel welcome, we regret that you encountered an unpleasant air quality. We appreciate you bringing this to our attention so we can investigate it further and make corrections. Overall, we hope you had a great time at Hilton Garden Inn Mobile West I-65/Airport Blvd.!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Michelle,Thank you for your feedback, and we sincerely appreciate your input. Convenience is an important aspect of a positive guest experience, and we're glad you found our location favorable. We look forward to welcoming you back to Hilton Garden Inn Mobile West I-65/Airport Blvd.

10/10 Excellent

John ah

Stayed 1 night in Jan 2024
Response from sseals on 12 Feb 2024
Thank you for your rating! We are excited to see that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Charles

Travelled with partner
Liked: Staff & service
Breakfast not included with room. 18.95 for the same included breakfast at a comparably priced and rated area hotel was over the top. I’ll stay at the other one next time
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Charles,Thank you for sharing your thoughts. We understand your concern regarding the breakfast, and we're sorry to hear this aspect negatively affected your stay. Your input is greatly appreciated and will be considered as we continuously strive to improve our services. We hope to have another opportunity to host you at Hilton Garden Inn Mobile West I-65/Airport Blvd., providing a more completely satisfying experience.

10/10 Excellent

maria

Stayed 1 night in Jan 2024
Response from Joanna on 18 Jan 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Tiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Joanna on 18 Jan 2024
Thank you for staying with us! We hope to see you again!

2/10 Terrible

zack

Stayed 1 night in Jan 2024
Response from sseals on 12 Feb 2024
We are saddened to hear that your stay was not a 5 star experience. We hope to service you better in the future and we are working to improve daily. Thank you for staying with us and for choosing Hilton Garden Inn.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Joanna on 18 Jan 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Book it- nice place
Clean bathroom- great customer service- plenty of towels- offered a nice bar- room smelled great- overall a great stay!
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Dana, Thank you for choosing Hilton Garden Inn Mobile West I-65/Airport Blvd. and sharing your review. We're happy to hear that our clean accommodations, friendly staff, and amenities, such as our tasty bar, were the highlights of your stay. The pleasure was all ours, and we look forward to welcoming you back again soon!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us! We hope to see you again!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us! I am sorry to see you were not completely satisfied. Please feel free to reach out and discuss the details of your stay.

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us!

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 Good

La Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The trip was a success
Stayed 3 nights in Nov 2023
Response from General Manager on 10 Dec 2023
Dear La Donna,Thank you for choosing our hotel for your recent visit to Mobile. We're glad you enjoyed your time with us and your trip was exceptional. It would be our pleasure to host you again at Hilton Garden Inn Mobile West I-65/Airport Blvd., so come back soon!

10/10 Excellent

linda

Stayed 1 night in Dec 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us! We hope to see you again!

10/10 Excellent

jacquelyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean hotel to stay for business or pleasure , the staff is good with everything you need and want, I enjoyed my stay and will come back again
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Jacquelyn,Thanks for visiting Hilton Garden Inn Mobile West I-65/Airport Blvd. We're pleased to have earned your trust with our clean environment and attentive service. Come back soon!

8/10 Good

Roydrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
The Room was very comfortable...Safety was one of this properties major Principles...
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Roydrick,Thank you for your positive review and highlighting our rooms' comfort and commitment to safety. We're glad these aspects made a significant impact on your stay. Your intention to visit us again is the best compliment we could receive. We look forward to ensuring another comfortable and secure experience at Hilton Garden Inn Mobile West I-65/Airport Blvd.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late Check In with Pet Really Pleasant
We checked in REALLY late (after 1am) with our family dog. We called ahead to let them know that we would be late. They were very friendly on the call and at the time of check in. We were checked in by the same gentleman both times, and it was nice to see a familiar face on our way back. Because of the pleasant check in during this stay, we chose this same hotel for our check in on the way back. We were able to charge our EV while we slept, and that made our departure the next more that much easier. The only reason I rated it a bit lower on this trip is because our room was over the pool, and the music at the pool started before 7am. With our late time going to bed, this was a little unsettling.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Michelle,Thanks so much for your review! We're glad to hear we were able to accommodate you and your pup on your trip, and we appreciate your kind compliments, as well as your feedback about the pool noise. We'll share all of this with our team. It would be wonderful to welcome you back soon. Until then, we hope you have a safe trip home.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed Again on the Way Back
We stayed twice during Thanksgiving week. The first time earlier in this same week was quite pleasant, so we opted to make this our stopping point on the way back. We were able to charge our EV (one charger wasn't working). The location felt overall safe. It is far enough away from the interstate that it is quiet. Bottled water in the room was nice. And we stayed with our dog who was able to settle quite easily.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Michelle,We always enjoy hearing from our guests. It's great to know that our quiet, pet-friendly rooms and EV parking helped make your visit memorable. Thank you for the kind review. Please come see us again the next time you're in the area.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities
Everything was great 😊
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Jim,Thank you for sharing your lovely five-star review. We are delighted to know you had such a great stay with us at Hilton Garden Inn Mobile West I-65/Airport Blvd. and look forward to welcoming you back again soon.

8/10 Good

Laura F

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Joanna on 18 Jan 2024
Thank you for staying with us! Please come again soon!

10/10 Excellent

Pam

Stayed 1 night in Nov 2023
Response from sseals on 24 Nov 2023
Thank you for your review!

10/10 Excellent

Roydrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From The Point of my check in To me checking out..The staff was respectful and greeted us every day
Stayed 1 night in Nov 2023
Response from sseals on 20 Nov 2023
Thank you for choosing HGI !

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good experience, safe and good areas
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Gary,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting Hilton Garden Inn Mobile West I-65/Airport Blvd. for your lodging needs. We hope to see you again soon!

8/10 Good

VINAY

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Nov 2023
Response from Joanna on 7 Nov 2023
Thank you for staying with us at Hilton Garden Inn-Mobile West. We are delighted that you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from sseals on 20 Nov 2023
Thank you for choosing HGI!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from sseals on 31 Oct 2023
Thank you for your great review of our hotel!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Sep 2023
Response from Hotel Management on 27 Sept 2023
Thank you for staying with us and leaving a review. Your feedback is very important to us. It was a pleasure having you here. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms, very clean and comfortable, the hotel was awesome
Stayed 3 nights in Jul 2023
Response from General Manager on 26 Sept 2023
Dear Patricia,Thank you! The cleanliness of our accommodations is our top priority, so we are thrilled you were impressed. We appreciate you choosing Hilton Garden Inn Mobile West I-65/Airport Blvd. and sharing your lovely feedback. Please come see us again the next time you're heading in our direction.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 27 Sept 2023
Thank you so much for choosing to stay with us at Hilton Garden Inn Mobile West I-65/Airport Blvd. We are thrilled to learn you had an enjoyable stay with us. We pride ourselves on providing our guests with excellent service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for family stay
safe, clean and conveniently located to almost everything
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
We are honored you chose Hilton Garden Inn Mobile West I-65/Airport Blvd. for your stay and thrilled you had such a lovely visit. Thank you for sharing your lovely, five-star review and kind comments about our clean, convenient accommodations. We hope to have the pleasure of welcoming you back again someday.

8/10 Good

MICHAEL

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on 1 Sept 2023
Thank you for staying with us and leaving a review. Your feedback is very important to us. It was a pleasure having you here. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you.

10/10 Excellent

Joyce

Liked: Staff & service, property conditions & facilities
you need a sign for entrance thought I was going in drury inn no sign entrace for hilton
Stayed 2 nights in Jul 2023
Response from sseals on 24 Jul 2023
Thank you for your review & thank you for choosing to stay with us!

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, room comfort
Mixed bag
Room keys didn’t work well. TV was awful, maybe 5 of 25 channels even had a signal. Drapes don’t close enough to block light Food and drinks way over priced Decor in rooms is old and tired. Wi-Fi wouldn’t work on my laptop (phone only, no solution available). Staff very friendly.
Stayed 5 nights in Jul 2023
Response from sseals on 12 Jul 2023
Hello Elizabeth,Please accept our dear apologies for the issues you experienced during your stay here. We reassure you that all the issues will be addressed withe appropriate departments. If there is ever another issue while in house, please feel free to contact the GM right away. We take pride in satisfying our guest! Again thanks for staying!

6/10 Okay

Johnetta W

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel needs to be upgraded.
Response from General Manager on 30 May 2023
Dear Johnetta,Thank you for being our guest. We appreciate you taking a moment to let us know about your experience, though please let us know of any issues while you're with us so we can properly address them during your visit. We hope to deliver a better overall experience in the future.

8/10 Good

Patricia

Stayed 2 nights in May 2023
Response from sseals on 13 Jun 2023
Thank you for recent stay and review, We hope to see you back again soon!

8/10 Good

William

Stayed 1 night in May 2023
Response from sseals on 5 May 2023
Thanks for your review! We really appreciate the great rating!

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and nice, rooms kind of worn down but clean
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
Dear Gayle,We are thrilled to see that you enjoyed our clean accommodations and amazing staff. They will be delighted to be recognized for their remarkable service. As we work to better the overall guest experience, you can be sure that we will discuss your feedback. Nevertheless, come back and visit us again anytime at Hilton Garden Inn Mobile West I-65/Airport Blvd.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fitness center a lot.
Stayed 3 nights in Apr 2023
Response from General Manager on 18 Apr 2023
Dear Julie,Thank you for choosing our hotel for your recent visit to Mobile. We're glad you enjoyed your stay with us and our excellent fitness center. It would be our privilege to host you again at Hilton Garden Inn Mobile West I-65/Airport Blvd.

6/10 Okay

Ruijuan

Stayed 1 night in Mar 2023
Response from sseals on 5 May 2023
Thanks for staying with us and rating our hotel!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Choice!
It was simple and comfortable for us and for our doggies! I am glad you are Pet friendly! The hotel was very close to lots of restaurants to choose from, including Italian, Mexican, Japanese, Thai, and American. The doggies had their own little station by the parking lot.
Stayed 1 night in Mar 2023
Response from General Manager on 21 Mar 2023
Dear Jose,Whether traveling solo or with your furry friends, you can always expect to have a fantastic experience at Hilton Garden Inn Mobile West I-65/Airport Blvd. Thank you so much for highlighting our comfy accommodations and prime location. We hope that you had a wonderful time exploring the area. Anytime you need another amazing getaway, we would love to welcome you and your doggies back here.

8/10 Good

Frederick

Stayed 1 night in Mar 2023
Response from sseals on 5 May 2023
Thanks for your rating, we look forward to your next stay!

10/10 Excellent

Shelbye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Mar 2023
Response from Kayla-Front Desk Supervisor on 14 Mar 2023
Hi Shelbye, thank you for staying with us and leaving a review, we are so glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Isiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. No noise coming through the walls. Staff helpful. I enjoyed my stay.
Stayed 7 nights in Feb 2023
Response from Kayla-Front Desk Supervisor on 25 Feb 2023
Hi Isiah, thank you for staying with us and leaving a positive review. We are so glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
I was told 1 price by Expedia and when I got there it was $250.00 more.Why?
Stayed 2 nights in Feb 2023
Response from General Manager on 24 Feb 2023
Dear Mary,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about the rate. Reservations booked via third-party sites do not include certain taxes and fees. This is noted during the booking process. Should you be in the area again, please consider coming back to see us.

2/10 Terrible

Shabrekia

Disliked: Cleanliness, amenities, property conditions & facilities
Black mold clear as day. Asked for a new room and they acted as if nothing was wrong. Took several pics. They charged me for breakfast although it was included in my total price. Stay somewhere else. Room smelled like cat pee.
Stayed 2 nights in Feb 2023
Response from General Manager on 19 Feb 2023
Dear Shabrekia,We appreciated the opportunity to host you, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and spotless rooms is our top priority, so we're disappointed if your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. Best wishes on your next adventure.

10/10 Excellent

Eric

Stayed 1 night in Feb 2023
Response from Kayla-Front Desk Supervisor on 11 Mar 2023
Hi Eric, Thank you for leaving a positive review. We are so glad you enjoyed your stay. we are looking forward to seeing you again.

10/10 Excellent

Reuben Harris,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2023
Response from Kayla-Front Desk Supervisor on 17 Feb 2023
Thank you for staying with us and leaving a positive review! We hope to see you again in the future..

8/10 Good

Shannon

Stayed 1 night in Jan 2023
Response from Kayla-Front Desk Supervisor on 11 Mar 2023
Hi Shannon, thank you for staying with us and leaving a review. We are glad you enjoyed your stay with us, we hope to see you again.