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Reviews of Fairfield Inn by Marriott Mission Viejo / Orange County

2.5 out of 5
Fairfield Inn by Marriott Mission Viejo / Orange County
26328 Oso Pkwy, Mission Viejo, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 437 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sarkis

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were able to check in late. The staff was really nice.
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eric sanchez

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and lots of parking , and the staff was very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Cindy, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that little vending thingy.
Stayed 12 nights in Apr 2024

4/10 Poor

Kandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moe Kasfy was amazing and so helpful! We will be staying with you again! Great experience.
Stayed 3 nights in Apr 2024

6/10 Okay

Marcelo

Liked: Cleanliness
Not enough parking
Stayed 1 night in Apr 2024

10/10 Excellent

Alissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Clean, fantastic staff, surprisingly good breakfast, and pool/hot tub. Great for our local visits to family/nearby locations.
Stayed 2 nights in Apr 2024

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Undistinguished but more than adequate. Good people working there. Close to Starbucks.
Stayed 1 night in Mar 2024

10/10 Excellent

Chardia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Very close to the expressway and not far from restaurants.
Stayed 2 nights in Mar 2024

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor room service had to beg for towels and toilet paper.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beds were comfortable. Staff super helpful. Breakfast is decent.
Stayed 2 nights in Mar 2024

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Property seemed outdated. I left my room before 11 AM on the first day and came back that evening to find that the room hadn't been cleaned.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samir

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s great location close to were I wanted to be .
Stayed 1 night in Mar 2024

4/10 Poor

Mazen

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
three days for house keeping is too long.
Stayed 3 nights in Mar 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. Room was clean. Everything worked. Staff was friendly. Staff at the breakfast area was very attentive. I would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet, but only on the non-freeway side.
Stayed 1 night in Feb 2024

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room. a bit noisy due to closeness to the highway
Stayed 4 nights in Feb 2024

6/10 Okay

Cherie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average
It was an average room. Beds were very uncomfortable. It was very clean so that was a plus. The staff was nice. Ask for a handicap room. The room was small with a large bathroom.
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived early and the only room ready was directly across from the elevator. We told the very helpful front desk lady that we had an event so would be back late to get a better room. When we returned she was gone and the only room was a handicapped room. The front desk gentleman was less than helpful and merely handed us the keys—no info about WiFi, breakfast, etc. He also did not tell us we were getting a handicapped room.
Stayed 1 night in Feb 2024

4/10 Poor

Henry hyung mo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is outdated
Stayed 2 nights in Feb 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Vickie

Stayed 1 night in Jan 2024

10/10 Excellent

Salam

Stayed 2 nights in Dec 2023

10/10 Excellent

Eric sanchez

Business traveller
Liked: Amenities
Easy parking , and multiple gas stations near by .
Stayed 1 night in Dec 2023

8/10 Good

Sue

Travelled with partner
Liked: Amenities, property conditions & facilities
It was very quiet even though we were near a freeway. Very comfortable bed.
Stayed 1 night in Dec 2023

2/10 Terrible

CW

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not Handicap Accessible
Handicap accessible usually means a roll-in shower not a step-in tub. And ADA rules say there needs to be 36" clearance for a wheelchair. The door had no stop on it to hold it open. Soci had to fight with the door to push a wheelchair in and then fight with the furnitureto get to the middle of the room. Climbing over the bed to get back out. Forget about allowing my wife to enjoy a warm shower, it became another sponge bath. This is apparently the only type of handicap rooms they have.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service
Stayed 1 night in Dec 2023

2/10 Terrible

Ivonne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not following standard on room changes, disrespect
The reason I am writing to you is to let you know about the behavior that Diego and Alex exhibited when I tried to present my complaint. Please be aware that both night auditors disrespected me. Diego hung up the phone on me while I was trying to explain that my room was dirty, with trash in the trash can and an unclean bed. When I went to the front desk and asked Diego why he hung up, he replied, "because you don't want to understand that this room was a room change." I told him that unfortunately, he should inspect the room before renting it again, and he said it wasn't his responsibility, mocking me with the other agent, Alex. These are the names they gave me; I'm not sure if they are correct, but they are the agents who worked the 11 pm-12 am shift. Please address this inappropriate and disrespectful behavior. While the working methods may differ, the Fairfield by Marriott should have the same standard For room changes room inspection before sale the rooms to other guests. Room 436
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all it was convenient to my needs
Stayed 1 night in Nov 2023

4/10 Poor

Timothy

Disliked: Amenities, property conditions & facilities
Noisy
Stayed 4 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy check in and easy check out. Room was very clean. But the beds were a bit too hard for my liking.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

4/10 Poor

Jeri

Stayed 1 night in Nov 2023

6/10 Okay

Geoffrey

Travelled with family
Disliked: Staff & service
Room is too small, unfriendly front desk staff
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast checkin, dining area is super small
Stayed 1 night in Oct 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper clean & updated Perfect desk to work on.
Stayed 1 night in Oct 2023

10/10 Excellent

Dwanna

Stayed 2 nights in Oct 2023

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get away
Very nice stay. But bed mattress to hard for me.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the opportunity to stay at a few places...some were horrible. Bugs, roaches...but i love any place marriott. Clean, affordable, great staff, comfy beds and bedding, delicious breakfast. Pure heaven
Stayed 1 night in Oct 2023

10/10 Excellent

Laura, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and so were the common areas. Bed was comfortable. The hotel is back away from the road, so the parking is secluded and you don't hear the noise of the road. Breakfast was pretty typical, but the cheesy omletts were a yummy addition. There is a lot of light that comes into the room around the door. I had to put some towels at the base of the door to block out the light.
Stayed 1 night in Oct 2023