Excellent experience, particularly with the concierge team, who were more than helpful in planning a surprise for a birthday we were celebrating, and who couldn't have been more helpful with maps, restaurant recommendations, etc.
We were impressed with the service provided on all levels. Everyone was courteous and professional. quite accommodating as well. We were in town to see "Wicked". The hotel was in walking distance to the Civic Theater.
Stayed at this hotel to attend a conference at the Convention Center. It's about a 10 minute walk. Hotel rate was very reasonable. Good coffee available in the lobby instead of coffee machines in each room.