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The property itself was very nice, though the garbage collection at 5:15am was atrocious. It lasted for several minutes with excessive banging of dumpsters right outside of our room. It would be great if that would happen during the normal waking hours.
Dear Moumita,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Jada,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Christa,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Perfect place for us. We are looking forward to our next stay here...
Marvin
Stayed 1 night in May 2024
Response from GSM on 22 May 2024
Dear Marvin,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Jorge
Travelled with family
10 May 2024
Liked: Cleanliness, staff & service
They need a real restaurant ! We drove several miles into town to find one ! They have great swimming pool , the elevator needs updating it is old a very slow!
Jorge
Stayed 3 nights in May 2024
Response from GSM on 11 May 2024
Dear Jorge,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve . Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Kemichelle
10 May 2024
Liked: Property conditions & facilities
Disliked: Amenities
The property was clean and quiet, however there was no coffee or breakfast provided for the guests. Not water. As a Hilton honors member these amenities come standard with your stay.
Kemichelle
Stayed 1 night in May 2024
Response from GSM on 10 May 2024
We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Management team. We will work to improve and do our best to prevent any issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area
Dear Luis,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Krista
Travelled with family, Travelled with family and small children, Travelled with partner
Dear Krista,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Jack
29 Apr 2024
Liked: Cleanliness
Jack
Stayed 1 night in Apr 2024
Response from GSM on 30 Apr 2024
We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Management team. We will work to improve and do our best to prevent any issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Great location. Overall clean. Hard and uncomfortable bed, load a/c on and off. Very noise Overall.
Marc
Stayed 1 night in Apr 2024
Response from GSM on 23 Apr 2024
Dear Marc,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve to prevent future issues. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
The property was pleasant and conveniently accessible.
Sarah
Stayed 2 nights in Apr 2024
Response from Aldwin on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
rob
Travelled with partner
15 Apr 2024
Liked: Property conditions & facilities
Front desk workers did not speak English well and did not know the area around the hotel.
rob
Stayed 2 nights in Apr 2024
Response from Aldwin on 16 Apr 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it toour attention. I will share your message with the Management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay withus.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered and where to improve to prevent future issues. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Molly
11 Apr 2024
Molly
Stayed 1 night in Apr 2024
Response from GSM on 2 May 2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Ariam
8 Apr 2024
Ariam
Stayed 3 nights in Apr 2024
Response from GSM on 28 Apr 2024
Dear Ariam,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Christina
7 Apr 2024
Liked: Cleanliness
Christina
Stayed 4 nights in Apr 2024
Response from GSM on 9 Apr 2024
Dear Christina,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Albert
3 Apr 2024
Albert
Stayed 1 night in Apr 2024
Response from GSM on 23 Apr 2024
Dear Albert,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Wanda
Travelled with family
30 Mar 2024
Liked: Cleanliness, staff & service
Kids running in the hall until late and we had to call the front desk. Also the pool was down for renovation and we had no notice of this
Wanda
Stayed 1 night in Mar 2024
Response from Minah on 31 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of some issues is below our standard. Providing the highest level of hospitality is ournumber one priority and I sincerely apologize for failing to meet your expectations. I have sharedyour feedback with our Management leadership team to ensure the necessary guidelines are inplace and reviewed to prevent any issue from occurring in the future. I hope you choose to stay withus again when your travels bring you back to the area.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Mr. Shahrbanou,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate you for taking the time to share your feedback.We hope to welcome you again soon.
Everyone was amazing food was amazing hotel was beautiful rooms were beautiful and spacious!! 10 outta 10!!
Morgan
Stayed 3 nights in Mar 2024
Response from GSM on 15 Mar 2024
Dear Morgan,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
carol
15 Mar 2024
carol
Stayed 1 night in Mar 2024
Response from GSM on 5 Apr 2024
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Cleanliness, staffs are very friendly and accommodating, room is spacious and comfortable
Cesar
Stayed 2 nights in Mar 2024
Response from Ria on 12 Mar 2024
Dear Mr. Cesar,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate you for taking the time to share your feedback.We hope to welcome you again soon.
Under construction which made it dusty and smelly of paint and lacquer
Brett
Stayed 3 nights in Feb 2024
Response from GSM on 7 Mar 2024
Thank you for taking the time to share your thoughts regarding this issue. I will share your message with the Management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Daniel, Waterbury
25 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was great but under renovation
Daniel
Stayed 4 nights in Feb 2024
Response from GSM on 27 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve to prevent future issues. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve to prevent future issues. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
John
1 Feb 2024
John
Stayed 1 night in Jan 2024
Response from Ria Castro on 23 Mar 2024
Dear Mr. John, On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered and where to improve to prevent future issues. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
4/10 Poor
larry
29 Jan 2024
larry
Stayed 2 nights in Jan 2024
Response from Ria Castro on 23 Mar 2024
Dear Mr. Larry, On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered and where to improve to prevent future issues. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Verified traveller
6 Jan 2024
Liked: Staff & service
Disliked: Room comfort
I stay with you a lot because I have had lots of good experiences at this hotel. This time had a few bumps. The remodel was unexpected and the mattress in room 150 needs to be replaced.
On the positive - As usual - The service from your staff was excellent. The jacuzzi hot and terrific. Food was great. I actually like the location of room 150 for its easy access to the jacuzzi. So hopefully you’ll put a firmer not overworn mattress in when I return another time. I won’t review on hotels.com for this. I really do enjoy your hotel. Just hope your remodel goes well and you get new mattresses in all the rooms.
Verified traveller
Stayed 1 night in Jan 2024
Response from Arminah on 8 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – You! Your feedback has been shared with our Staff as a way of celebrating the great guestexperiences we delivered and where to improve to prevent future issues. Once again, I appreciate youtaking the time to share your feedback.We hope to welcome you again soon.
Property is undergoing renovation. We did not know this when we made our reservation. Heating system loud. Bathroom light strobed. We won't return until renovations are complete.
William
Stayed 3 nights in Dec 2023
Response from GSM on 23 Dec 2023
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve. I have shared your feedback with our Management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
2/10 Terrible
Frank
Travelled with family
11 Dec 2023
Frank
Stayed 1 night in Dec 2023
Response from Minah on 12 Dec 2023
Thank you for taking the time to let us know about your experience while staying with us. Yourexperience of some issues is below our standard. Providing the highest level of hospitality is ournumber one priority and I sincerely apologize for failing to meet your expectations. I have sharedyour feedback with our Management leadership team to ensure the necessary guidelines are inplace and reviewed to prevent any issue from occurring in the future. I hope you choose to stay withus again when your travels bring you back to the area.
10/10 Excellent
Ruth
7 Dec 2023
Liked: Amenities
Appreciated the peace and quiet and the comfort of the room.
Ruth
Stayed 2 nights in Nov 2023
Response from GSM on 7 Dec 2023
Dear __[INSERT GUEST NAME]__,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
John
5 Dec 2023
John
Stayed 1 night in Dec 2023
Response from GSM on 27 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear Felipe,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 Good
Dave
21 Nov 2023
Liked: Cleanliness, staff & service, amenities
Can't beat it for the price!
Dave
Stayed 1 night in Nov 2023
Response from GSM on 21 Nov 2023
Dear __[INSERT GUEST NAME]__,On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered and where to improve. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Donna
16 Nov 2023
Donna
Stayed 2 nights in Nov 2023
Response from GSM on 7 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about Your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with our Staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.