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Reviews of SpringHill Suites Minneapolis-St. Paul Airport/Eagan

3 out of 5
SpringHill Suites Minneapolis-St. Paul Airport/Eagan
3635 Crestridge Dr, Eagan, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 46 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tida, PORTLAND

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room that assigned to me was on the 1st floor near the lounge and dining area. The room was disgusted i.e room smelled bad with old cigarettes smoke mixed with air freshener. Stained bathtub with silver fish bugs in the drain. The couch was disgusted dirty. The heat was not working and air flow blows out dust. I booked for two nights with excitement to visit and sightseeing the city. I ended up stayed one night due to my flight got in really late. I paid for both nights but willing to take the lost and got myself into another hotel. With this experience from Springhill, Marriott may not be my first choice for future lodging. I normally do not give feed back but I don’t like to see people waste money to a place like this
Stayed 1 night in May 2024

10/10 Excellent

Dino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 days stay with family. Hot breakfast were good and the staff are welcoming.
Stayed 3 nights in May 2024

10/10 Excellent

Kathie, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Very quiet room. Comfortable beds and very nice sitting area in room with fridge, microwave and small coffee pot. Super clean rooms, hallways and common areas. Good selection of food at breakfast. My son lives in Apple Valley and we have stayed at several different hotels but I will ALWAYS stay in this one from now on.
Stayed 3 nights in May 2024
Response from Ash on 7 May 2024
Thank you so much for the wonderful review Kathie! We are so glad you enjoyed your stay with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great hot tub too
Stayed 3 nights in Apr 2024
Response from Sherri on 6 May 2024
We are so happy that you enjoyed our pool area. We hope to see you again.

10/10 Excellent

amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
Have stayed here several times the staff has always been helpful and pleasant. We had an issue with our original room and after some troubleshooting they promptly decided to put us in another room with no issues.
Stayed 2 nights in Apr 2024
Response from Sherri on 24 Apr 2024
Thank you so much for continuing to stay with us. I am sorry that you had an issue with your original room but happy that the team was able to correct it. We hope to see you again.

8/10 Good

Sara

Travelled with family
Very nice hotel bathroom lightening isn’t the best but no big deal. Would stay there again in a heart beat.
Stayed 1 night in Apr 2024
Response from Ash on 15 Apr 2024
Thank you for being our guest, we hope to welcome you again soon!

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great parking options, close to lots of stuff but still quiet. Staff was friendly, the pool and hot tub were nice. The outdoor patio would be great on warmer days, great view.
Stayed 1 night in Apr 2024
Response from Sherri on 4 Apr 2024
Thank you so much for staying with us and offering all of your feedback. We hope to see you again.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Sherri on 4 Apr 2024
Thank you so much for the 4 star rating.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Loved the room!
Stayed 1 night in Apr 2024
Response from Ash on 3 Apr 2024
We are so glad you enjoyed your stay! Thank you for being our guest!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ash on 3 Apr 2024
Thank you for the great rating! We hope to welcome you again soon.

8/10 Good

Brock

Stayed 1 night in Mar 2024
Response from Sherri on 2 Apr 2024
Thank you Brock for staying with us, we hope to see you again.

8/10 Good

Jocelyn

Stayed 2 nights in Mar 2024
Response from Ash on 21 Apr 2024
Thank you for being our guest, we hope to welcome you again soon!

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ash on 30 Mar 2024
Thank you for the wonderful rating! We hope to welcome you again soon.

10/10 Excellent

Red

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall for a quick weekend trip to Minneapolis. Close by to everything we needed.
Stayed 3 nights in Mar 2024
Response from Ash on 30 Mar 2024
Thank you so much for the wonderful review, we hope to welcome you again soon!

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the breakfast was a little weak, other them that, the hotel was good
Stayed 2 nights in Mar 2024
Response from Sherri on 28 Mar 2024
Thank you so much for staying with us, we will work to make our breakfast experience one that all guests enjoy. We hope to see you again.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was polite, Helpful AND AMAZING, The hottub was Fun and relaxing Ohhh and Breakfast was Delicious w many Yummy options!!! Parking was Great right out front_ We will Be Back and Recommend to all Friends and Family:) TY so much All was Above Average!
Stayed 1 night in Mar 2024
Response from Sherri on 27 Mar 2024
Thank you so much for staying with us and offering all your feedback. We are so happy that you enjoyed your stay and hope to see you again.

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and nice room, great personnel.
Stayed 1 night in Mar 2024
Response from Sherri on 26 Mar 2024
Thank you so much for staying with us, we hope to see you again.

6/10 Okay

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were very uncomfortable. Bathroom shower didn’t drain well. Room was spacious
Stayed 2 nights in Mar 2024
Response from Sherri on 26 Mar 2024
Thank you so much for staying with us and sharing your experience. I am so sorry that the tub did not drain, we will have this corrected right away.

2/10 Terrible

Lacey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherri on 21 Mar 2024
I am so sorry that you did not enjoy your stay with us.

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accomodating. Easy access to the MOA. Breakfast was ok, the pool was pretty cold, hot tub was small, but at least they have one. Overall we enjoyed our stay. My daughter liked the cookies!! Will definitely stay again.
Stayed 2 nights in Mar 2024
Response from Sherri on 21 Mar 2024
We are so happy that you enjoyed your stay with us and hope to see you again.

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close to mall of America….reasonably priced. We liked that room came w/ sofa bed.
Stayed 1 night in Mar 2024
Response from Sherri on 18 Mar 2024
Thank you so much Kimberly for staying with us and offering your feedback.

10/10 Excellent

Bret

Stayed 3 nights in Mar 2024
Response from Ash on 7 Apr 2024
Thank you for the great review! We hope to welcome you again soon.

10/10 Excellent

Molli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and well maintained. Staff was very helpful. I will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Ash on 16 Mar 2024
Thank you for being our guest Molli, we are so glad you enjoyed your stay!

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Response from Sherri on 14 Mar 2024
Thank you Ryan for staying with us, we hope to see you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was full? We parked at the hotel next door
Stayed 2 nights in Mar 2024
Response from Sherri on 11 Mar 2024
Thank you so much for staying with us, I apologize that the parking lot was so full. We do share space with the TownePlace Suites that is on our campus. I will make note to ensure all guests are made aware of this.

6/10 Okay

Dan

Liked: Staff & service
Property needs an update. Bathroom was small and well worn. There were several loud groups staying. Staff tried hard and were responsive when issues were raised.
Stayed 3 nights in Mar 2024
Response from Sherri on 11 Mar 2024
Thank you so much for staying with us, we hope to see you again.

2/10 Terrible

Crowned At

Disliked: Cleanliness, staff & service, property conditions & facilities
Clerk refused to let me borrow a charger while my phone was dead and I have no charger on hand
Stayed 1 night in Feb 2024
Response from Ash on 29 Feb 2024
Thank you for staying with us! I am sorry that you had a bad experience. Typically we do not lend out our personal charger because we have a hard time getting them back from guests. We hope to welcome you again soon when you're in the area!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Feb 2024
Response from Sherri on 26 Feb 2024
Thank you for staying with us, we hope to see you again.

10/10 Excellent

Trent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was pleasant
Stayed 1 night in Feb 2024
Response from Sherri on 26 Feb 2024
Thank you so much for staying with us, we are so happy you enjoyed your stay.

6/10 Okay

Anne

Stayed 1 night in Feb 2024
Response from Sherri on 26 Feb 2024
Thank you Anne for staying with us, I am sorry you were not able to give us a 10. We do hope that you could stay close again.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sherri on 26 Feb 2024
Thank you so much for staying with us, we hope to see you again soon.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only were here for a few short hours but it was perfect for what we needed, and the staff let us grab free bottled water after check-on which was a nice touch.
Stayed 1 night in Feb 2024
Response from Sherri on 24 Feb 2024
Thank you so much for staying with us and offering your feedback. We hope to see you again soon.

10/10 Excellent

Loreen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was great and the continental breakfast was wonderful. Hot tub was cold the first night but was hot by the next day. I would definitely stay again.
Stayed 5 nights in Feb 2024
Response from Sherri on 24 Feb 2024
Thank you so much for staying with us and sharing your feedback. We are so sorry that the hot tub was not hot enough the first night. We hope to see you again.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very clean. Nice pool and hot tub. Continental breakfast every morning was great with many options. Shuttle drivers were so helpful and it was SO handy to have a ride to and from nearby shopping. Did not notice any noise from planes flying over, since it’s close to the airport. Would definitely stay here again!!
Stayed 2 nights in Feb 2024
Response from Ash on 22 Feb 2024
Thank you so much for the wonderful review Stephanie! We are so glad to hear you enjoyed your stay!

8/10 Good

bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is nice, our room was kind of run down though. Paint on walls chipped, bathtub safety mat old and stained, dead box elders on window sill, and the most annoying, the drawer on the nightstand in between the beds kept popping open. Front desk did call maintenance right away as requested. Also, a loud group of teens there for the weekend ran up and down the halls over and over again all hours of the day and night. I heard another guest complain and front desk staff did attempt to find kids, but apparently couldn’t because it still was loud. Overall, a good stay. I’d probably stay again, just will double check room before I settle in.
Stayed 2 nights in Feb 2024
Response from Sherri on 20 Feb 2024
Thank you so much for staying with us, I am so sorry that the room was not up to the standard expected. We will work with our maintenance team to ensure this is corrected right away.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property went out of its way to make sure you had everything you needed. They had great breakfasts and cookies at night. Beds were comfortable and water pressure was excellent. I would stay here every time we need hotel in this area.
Stayed 3 nights in Feb 2024
Response from Sherri on 20 Feb 2024
Thank you so much for staying with us and offering all of your feedback. We are so happy that you had a nice experience and hope to see you again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Airways a great place to stay
Stayed 1 night in Feb 2024
Response from Sherri on 19 Feb 2024
Thank you so for the 10 star review, we hope to see you again.

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
I thought that this was a nice property, clean and convenient. My only issue was that you can hear a fair bit of noise from other guests. I would suggest staying on the top floor, and use white noise. The bed was comfortable, and the room was very clean. My suite had a separate area with a couch and desk which was very nice.
Stayed 3 nights in Feb 2024
Response from Sherri on 18 Feb 2024
Thank you Brian for staying with us and offering your feedback. I am so sorry that you experienced noise and maybe didn't get the rest you needed on the overnight. We are so happy that you enjoyed everything else and hope to see you again.

10/10 Excellent

Steven, Franksville

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, breakfast was good and everything I thought was pretty darn clean and nice!
Stayed 2 nights in Feb 2024
Response from Sherri on 24 Feb 2024
We are so happy you enjoyed your time with us and hope to see you again.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt transportation to and from the airport.
Stayed 1 night in Feb 2024
Response from Sherri on 18 Feb 2024
Thank you so much Gerry for staying with us, I am so happy that you had a good experience with the shuttles.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sherri on 19 Feb 2024
Thank you for the 5 star rating.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
No illegal or non-family friendly situations as I've had at other motels near MOA. Just one Dad who needed a few minutes away from his kids to regroup.
Stayed 1 night in Feb 2024
Response from Sherri on 18 Feb 2024
Thank you so much for staying with us and offering your feedback. We hope to see you again when visiting the area.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sherri on 18 Feb 2024
Thank you so much for staying with us, we hope to see you again.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and tucked away. Great breakfast. Nice pool. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Sherri on 16 Feb 2024
Thank you so much Kelly for sharing your feedback with us, we are so happy that you enjoyed your time with us.

10/10 Excellent

Jeanne, Lutsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be
Stayed 2 nights in Feb 2024
Response from Sherri on 12 Feb 2024
Thank you for the 5 star rating.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Spacious and clean. Recommend
Stayed 1 night in Feb 2024
Response from Ash on 6 Feb 2024
Thank you for the wonderful review Jose! We are glad you enjoyed your stay.

10/10 Excellent

Marlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Only complaint we had was a sticky bathroom door. The rooms are beautiful, comfortable beds and pillows and they actually have great hair care products. Hostess was so nice as well!!
Stayed 1 night in Jan 2024
Response from Kiara on 2 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great staff. Great shuttle service. Really enjoyed this place
Stayed 2 nights in Jan 2024
Response from Kiara on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ash on 25 Jan 2024
Thank you for the wonderful review Matthew. We hope to welcome you again soon!

10/10 Excellent

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sherri on 22 Jan 2024
Thank you for the 5 star rating.