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Reviews of Quality Inn & Suites Mall of America - MSP Airport

2.5 out of 5
Quality Inn & Suites Mall of America - MSP Airport
814 East American Boulevard, Bloomington, MN

Reviews

6.6
Rating 10 - Excellent. 88 out of 289 reviews" "
Rating 8 - Good. 53 out of 289 reviews" "
Rating 6 - Okay. 51 out of 289 reviews" "
Rating 4 - Poor. 41 out of 289 reviews" "
Rating 2 - Terrible. 56 out of 289 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene, Volga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spaciousness of the room.
Stayed 1 night in May 2024

2/10 Terrible

Karina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Aside from Michael, customer service sucked. I waited on the phone for twenty minutes and was just left on hold. Knocking at our room all ours of the day. They "acknowledged" the situation, but did absolutely nothing. They charge you $11 for parking in a sketchy area, and make you park on the other side of the rooms. Room was fine, my neighbors were sketchy, the parking lot has sketchy people, which is interesting because I stayed at the microtel next door and my stay was perfectly fine when it came to safety and noise. I will sadly never be coming back.
Stayed 1 night in May 2024

6/10 Okay

Aziz

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok
Stayed 1 night in May 2024

8/10 Good

Marcia

Stayed 4 nights in May 2024

6/10 Okay

Kent

Liked: Staff & service, amenities, property conditions & facilities
Hotel was going to charge $10 for parking which is nonsense for this area. Front desk waived the fee. In addition, parking is in the back of the hotel quite a distance from the front entrance. Key card access was not working for any quest on back doors to make hotel access easier.
Stayed 1 night in May 2024

2/10 Terrible

Nona

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had booked a kingsize room on Expedia, when I arrived I was told that there were no more king size rooms, that all they had were double, but tried charging my card for a second room purchase. The beds were TINY! No hot tub even though it advertised a pool area. Not allowed to utilize tax exempt status as I was traveling for work for a Native American Tribe.
Stayed 1 night in May 2024

10/10 Excellent

Donell

Travelled with family
Liked: Amenities
I like the breakfast and everything else
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great quiet and comfortable
Stayed 3 nights in Apr 2024

10/10 Excellent

Marvin

Stayed 1 night in Apr 2024

6/10 Okay

Katelyn

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Veronika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Larry, General Manager on 22 Apr 2024
Thank you for the review, we appreciate the comments.

8/10 Good

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Bryan

Travelled with family and small children, Business traveller
I went in to check in and walked out after seeing the exterior and then the interior.
Stayed 3 nights in Apr 2024

2/10 Terrible

chinar, moorhead

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay and they refuse to payme back my money
Stayed 1 night in Apr 2024

2/10 Terrible

Fadhil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 2 nights in Apr 2024

8/10 Good

Marcia

Travelled with partner
Liked: Amenities
I had seen a man sleeping on second floor in the hallway the police came and had to get him up it was very promptly
Stayed 1 night in Apr 2024

10/10 Excellent

ahmed

Is ok
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Stayed 1 night in Apr 2024

8/10 Good

Brandi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Straight forward airport hotel. Had a weekend stay while in and out of Minneapolis. Hotel is right off the highway so very easy to access. Mostly clean, just a pretty dated hotel. King Suite was fine, very spacious and fairly quiet even though it was right off of the elevator. The AC didn't work in our room so it got pretty toasty, but was tolerable. Breakfasts was pretty good! Would stay here again for the convenience and price.
Stayed 2 nights in Apr 2024

2/10 Terrible

Pangya

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs smoking infront of the walk in door. Took a while for the staff to acknowledge that I was checking in when i said HELLO a couple of times. One of the staff walked right by me and ignore me. She didn't even asked if i have been helped.
Stayed 1 night in Apr 2024

4/10 Poor

Sheri

Travelled with family
Would not stay here again.
Stayed 2 nights in Mar 2024

6/10 Okay

Sharie

Disliked: Staff & service, property conditions & facilities
Even though the price was somewhat reasonable the condition of the property, torn blinds, chipped paint, dirty lights fixtures…made it not worth it. Of all the staff I encountered, only one was truly polite
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Profit is nice and quiet and small you by yourself you just fine
Stayed 1 night in Apr 2024

4/10 Poor

Adina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 5 nights in Mar 2024

2/10 Terrible

Maunee

Stayed 1 night in Mar 2024

2/10 Terrible

Robin Allan

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Yug

Liked: Staff & service
keep it up i guess
Stayed 2 nights in Dec 2023

6/10 Okay

Joanna, ADDISON

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy booking
Stayed 1 night in Mar 2024

6/10 Okay

Jaime

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was semi community there. The morning staff was very nice. The evening staff, on the other hand was very rude. I walked into my room and there was only 2 towels. When wash crossed, things were not set up properly. Every single day that I was there. My key card would not work to get into my room. When I would come back from an outing with my kids It just wasn't a great experience. And I would not recommend it to anyone
Stayed 4 nights in Mar 2024

8/10 Good

Saresha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Naomi

Liked: Amenities
Clean
Stayed 1 night in Mar 2024

8/10 Good

Qingsong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional, because I came in very late for check-in, and left very early for check-out. But the gentleman was very helpful.
Stayed 1 night in Mar 2024

4/10 Poor

Isabel

Stayed 2 nights in Mar 2024

10/10 Excellent

Micheal

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Kylesse

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You lay $20 for parking and there’s no place to park!!
Stayed 2 nights in Mar 2024

4/10 Poor

Chris

Travelled with family
Disliked: Staff & service, property conditions & facilities
They told us when we arrived we had to pay extra for parking-huh? After complaining politely they waved the fee which was nice but then gave us the room across from the maintenance and housekeeping center so we got to be awakened by the door banging open and closed all night. Got about 2 hours sleep.
Stayed 1 night in Mar 2024

8/10 Good

kareem

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Christopher, Minneapolis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is okay if you're on a budget
Stayed 2 nights in Mar 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like everything was nice and quiet
Stayed 2 nights in Mar 2024

2/10 Terrible

Saige

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove up to check in and immediately see 3 police arresting 2 women. Shades were ripped and hanging in the windows. We didn't even go inside. We drove away and found a Hilton and stayed there.
Stayed 1 night in Mar 2024

2/10 Terrible

Amariana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Zakaria

Stayed 3 nights in Mar 2024

4/10 Poor

Kathy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was friendly and somewhat helpful. Our bathtub drain plugged up on our first day and although we reported it several times, nothing was done about it. The pool room didn't have any towels in it on Sunday. The outside grounds were messy, full of garbage. The coffee was very weak. My husband reported all of our complaints to the staff person on duty before we left and got little to no response. I would not recommend this place to anyone else even though it was the least expensive hotel in the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher, Minneapolis

Disliked: Property conditions & facilities
The hotel was okay need a little bit extra cleaning
Stayed 3 nights in Mar 2024

6/10 Okay

Kevin

Dirty
Stayed 4 nights in Feb 2024

10/10 Excellent

Isabelle

Stayed 16 nights in Feb 2024

10/10 Excellent

Brittany

Stayed 1 night in Feb 2024

10/10 Excellent

Quidarius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great staff was very welcoming the only thing that i was disappointed about the tub was not clean it was hair in it still.
Stayed 2 nights in Feb 2024