Suite, 1 King Bed with Sofa bed

Reviews of Minneapolis Marriott West

3.5 out of 5
Minneapolis Marriott West
9960 Wayzata Boulevard, St. Louis Park, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 440 out of 812 reviews" "
Rating 8 - Good. 254 out of 812 reviews" "
Rating 6 - Okay. 70 out of 812 reviews" "
Rating 4 - Poor. 34 out of 812 reviews" "
Rating 2 - Terrible. 14 out of 812 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to switch room, because our TV was not working. Our 2nd room a woman was screaming in distress next door (really loud that you can hear it in the hallway). We called the front desk and front desk heard it and called the police to do a well check on the couple.
Stayed 1 night in Jan 2024

4/10 Poor

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were unable to fibd my expedia reservation. There were 2 confirmation codes imbeded in the numerouse expedia emails i received. We were about to refused a reservation. Not sure if a expedia or Marriott issue.
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient stay for us
Stayed 2 nights in Sep 2023

10/10 Excellent

Darah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Excellent. Very clean
Stayed 2 nights in Nov 2023

10/10 Excellent

SheyAnne, Mound

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but noisy.
Great hotel with really thin walls. I felt like my neighbor was in my room all night with what must be sleep apnea and constipation. I heard every sound. I was facing the atrium and heard every every loud conversation held in the lobby. Overall nice but not restful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wallace

Travelled with partner
Comfortable and quiet. Nice location.
Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient & clean!
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Plugged toulet
The toilet was plugged and not working properly when we got there. We called and asked for a plunger and they forgot to bring it up until we called again.
Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It's location is close to the highway but there isn't a lot within walking distance. The restaurant is good and the property is nice. Don't really understand the paying for parking give it's location - seems to be using every angle to charge more.
Stayed 4 nights in Aug 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Surprise
I enjoy going on staycations. I recently learned that it was the birthday of a woman I have been dating. I had driven by this hotel on a few occasions, and really wanted to check it out. So, I got the room to celebrate her special day, and I was amazed by how spacious and wonderful the room was, and the breakfast in the room options were fantastic! And the renovations to bring Kip's Irish Pub RIGHT to the hotel room was phenomenal!
Stayed 1 night in Jul 2023

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Hotel was beautiful, clean and staff were friendly and accommodating. Beds were very comfortable and loved having a comfy chair in the room. Would have been a perfect stay had it not been for the extremely loud air conditioner unit that kept waking us out of a deep sleep every time it turned on. Made for a restless night, unfortunately. Despite this, we would definitely return again.
Stayed 1 night in Jun 2023

10/10 Excellent

Rick

Stayed 1 night in Jun 2023

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Zenovia

Stayed 1 night in Mar 2023

8/10 Good

Colin

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities

8/10 Good

latisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lindsey on 25 Jan 2023
Latish,Thank you so much for your valued feedback.

2/10 Terrible

Ted

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Never heard from them at all. We couldn’t make our trip and they would or could not respond. Definitely won’t consider this hotel ever again.
Response from Minneapolis Marriott West Team on 2 Jan 2023
Thank you for your feedback. I am sorry to hear that you did not receive a response to your request. I would welcome a call to better understand your concerns and do our best to come to a resolution. Feel free to contact our management team at the hotel at your convenience.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2022

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed bu the staff, hotel, and convenience!
Stayed 3 nights in Oct 2022

6/10 Okay

Mindy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
nice hotel, but dirty floors in the room
The hotel was nice, but the floors of the room were dirty. I got a queen suite and there were hair balls on the bathroom floor and dried contact lenses on the carpet. It was obvious the floor hadn't been cleaned in awhile.
Stayed 1 night in Oct 2022
Response from Lindsey on 6 Oct 2022
Mindy,We are truly sorry that you had this type of experience. We will share your feedback with our housekeeping department. We hope you give us another chance in the future to make it up to you.

6/10 Okay

Sandra

Stayed 1 night in Aug 2022
Response from Lindsey on 6 Oct 2022
Thank you!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Not good for business travelers
We choose this hotel for our business trip, reviews, name brand and location were good. We checked in late after midnight, after traveling all day and were given a room in the back. Our neighbors came around 3am and started banging doors, the sound traveling from across the hallway so we could hear their loud conversations. In the morning, baby crying next door, hotel stuff banging on doors at 9am. Bathroom towels were not all clean… Room refrigerator was making crazy loud noises. I hoped to find a new, nicer place to stay and pay a little extra for comfort, but this is not it.
Stayed 1 night in Aug 2022
Response from Lindsey on 6 Oct 2022
Thank you so much for taking the time to tell us about your experience. We will work hard to fix these issues you encountered and we hope you give us another try in the future.

10/10 Excellent

Alina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME
Stayed 2 nights in Jul 2022
Response from Lindsey on 6 Oct 2022
Thank you!

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was decent
There was no free buffet breakfast, but the website said that was an amenity of the hotel…NOT OKAY. Other than that it was a beautiful place and very clean.
Stayed 1 night in Aug 2022

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and quiet room
Stayed 1 night in Jul 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Excellent stay. So comfortable.
Stayed 1 night in Jul 2022

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog barking in early am hours in hallway was irritating. Otherwise it was a good experience.
Stayed 1 night in Jun 2022

10/10 Excellent

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and professional. Beautiful room, too!
Stayed 3 nights in May 2022

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My booking included food and beverage credit through hotels.com. Marriott front desk said that I do not get the food and beverage credit. I called hotels.com and they said I do, and they called the property, and they would have food and beverage credits waiting at the front desk. I go down to the front desk and had to listen to the gal complain how they had to tell hotels.com that this isn't included in my stay, but they would give me $10.00 which is nothing compared to what I was supposed to get. As a customer, I was stuck in-between the Marriott and hotels.com politics.
Stayed 2 nights in May 2022

10/10 Excellent

Bob

Travelled with family, Travelled with group
Liked: Staff & service
Staff was excellent and polite
Stayed 1 night in May 2022

8/10 Good

Bonita

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The TV reception was awful! My TV either skipped/fast forwarded through some of the program, or just lost signal altogether. Room was clean and inviting. The door for the bathroom and closet was a little inconvenient because I couldn’t go back and forth between both places at the same time when I needed to. Staff was friendly. No continental breakfast?!?! Not a good plan. Pool had too much chlorine.
Stayed 2 nights in Apr 2022

10/10 Excellent

TOCARRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming
Stayed 1 night in Apr 2022

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

John

Stayed 1 night in Mar 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the staff were very welcoming and polite. The room was very clean and up-to-date.
Stayed 1 night in Mar 2022

8/10 Good

Clair

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
been here before! will be back
Stayed 1 night in Feb 2022

8/10 Good

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place and price
Stayed 1 night in Feb 2022

10/10 Excellent

Antoinette

Stayed 1 night in Feb 2022

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good
The hotel was great and the service was excellent. There was an alarm in the next vacant room that went off, and I called the front desk. They came up immediately and turned it off. There was also a loud neighbor, and the customer service came up to tell them they had a noise complaint. The room was comfortable. The only complaint is that there was not a closet or fridge in the room.
Stayed 2 nights in Jan 2022
Response from Marriott Minneapolis West Staff on 24 Jan 2022
Barbara, Thank you for taking the time to share our experience with us here at the Marriott Minneapolis West. We are pleased to hear you enjoyed your stay, and that the staff was responsive to your request. We are so sorry that you didn't discover the refrigerator that is housed in the cabinet under the TV. Also, each room has a closet that cleverly uses the bathroom door as a closet door as well. It is easy to miss. We look forward to hosting you again so you can be delighted by these finds in the room.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Breona Pickens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Office Manager on 22 Jan 2022
Ms. Pickens, It was a pleasure to host you here at the Marriott Minneapolis West. We look forward to seeing you again soon.

8/10 Good

Timothy

Stayed 2 nights in Dec 2021