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Rating 10 - Excellent. 582 out of 1000 reviews" "
10 - Excellent
582
Rating 8 - Good. 287 out of 1000 reviews" "
8 - Good
287
Rating 6 - Okay. 84 out of 1000 reviews" "
6 - Okay
84
Rating 4 - Poor. 29 out of 1000 reviews" "
4 - Poor
29
Rating 2 - Terrible. 18 out of 1000 reviews" "
2 - Terrible
18
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Alok
28 May 2024
Disliked: Staff & service
Motel shows free breakfast on Expedia but they charged us 8$ per person for breakfast. And it wasn’t as good at all this motel is a rip off.
We really enjoyed our stay from start to finish. The hotel was very clean and well maintained and the staff was very courteous. We will stay here again!
Pauline
Stayed 1 night in May 2024
Response from Holiday Inn Bloomington West Mgmt Team on 20 May 2024
Thank you for your review Pauline! We are delighted that you enjoyed your stay and can't wait to have you back again soon.
Response from Holiday Inn Bloomington West Mgmt Team on 20 May 2024
Thank you for your review Chris! We are delighted that you enjoyed your stay and can't wait to have you back again soon.
8/10 Good
Kerry
12 May 2024
Liked: Cleanliness
Disliked: Staff & service
Kerry
Stayed 1 night in May 2024
Response from Holiday Inn Bloomington West Mgmt Team on 13 May 2024
Thank you for your review Kerry! We look forward to seeing you back again soon.
6/10 Okay
sheri, Rancho Cordova
9 May 2024
Liked: Cleanliness, staff & service, amenities
The water was barely luke warm for my 4am shower.
A cold shower is not my preferred way to wake up.
When I went down to check out, there was no one there to let someone know about the cold water.
The shuttle driver was there, but no desk clerk.
sheri
Stayed 1 night in May 2024
Response from Holiday Inn Bloomington West Mgmt Team on 13 May 2024
Thank you for your feedback sheri. We will be certain to pass this along to our maintanience team to address. We look forward to seeing you back again soon.
this is our "go to" hotel when visiting our Son that lives a mile away. Several restaurants close by, the bar at the hotel is nice-easy to hop back on the interstate. Rooms/bed has always been quiet and comfy. Price is on point too.
Amy
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on 13 May 2024
Thank you for your review Amy! We're delighted to hear that we are your go-to hotel. We look forward to seeing you back again soon.
8/10 Good
Mark
26 Apr 2024
Liked: Cleanliness, staff & service
Hardly any of the cable TV channels actually worked. If I'm paying over $100 for a room I expect to be able to watch TV.
Mark
Stayed 2 nights in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on 13 May 2024
Thank you for your feeeback Mark. We are in the middle of changing providers and hope to have the issues rectified shortly. We look forward to seeing you back again soon.
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your feedback Remington. We value your response and hope that you will give us another chance to show you that we are a hotel to recommend.
6/10 Okay
Maria
14 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
honesty to much noice with slamming door in midnight and the light going on and off, did not sleep well for sure
Maria
Stayed 3 nights in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your review Maria. We're sorry to hear that your sleep was interupted by noisy neighbors. We hope you were able to call the front desk to mitigate the distubance and that we see you back again soon.
They have a breakfast bufdet in the morning for an wxtra charge. Theee is also a bar and restaurant on site. Pool and all other usual amenities.
Check in was fast, easy and plwas. Staff are nice and provide clear explanation on everything.
Cassandra
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your review Cassandra! We're happy to hear your stay was seamless and we hope to see you back again soon!
6/10 Okay
Tim
7 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tim
Stayed 1 night in Apr 2024
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your review Tim. We hope to see you back again soon!
I booked this hotel to take my son on Spring Break at Mall of America. The location was only about 10 min drive to the mall. The hotel is very well maintained and clean. My son loved the pool and the hot tub. I loved the bed and the shower. Also the hotel breakfast is very good! Great scrambled eggs and denver omelettes and good coffee.
The only issue I had was the road condition of in front of the hotel. I had to turn left onto American and the road was riddled with craters. Not potholes, craters!!
Crystal
Stayed 3 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your review Crystal. We hope to see you back again soon - minus the craters!
Our stay was perfect. The staff were extra friendly and helpful. My only tiff was that the entire hotel only has two ice machines and we had to travel two floors either up or down to get ice. For the price, this is just a super small annoyance.
Elizabeth
Stayed 4 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on 23 Apr 2024
Thank you for your review Elizabeth! We hope to see you back again soon!
8/10 Good
Cydrial, joliet
Travelled with family, Travelled with family and small children
It was close to MOA room was pretty clean, maintenance staff and breakfast staff were really helpful and nice. The day we checked in the front desk staff was really nice! Only complaint i have was the night before checkout my baby tipped over a water bottle with a loose cap and our comforter got wet and when i called down for a new one i felt like i was getting questioned by the front desk on why i needed a new one. Overall we had a good stay.
Ashley
Response from Holiday Inn Bloomington West Mgmt Team on 28 Mar 2024
Thank you for your review Ashley! We appreciate your feedback and hope to see you back again soon!
TV in our room didn't work. Rather than make us wait for maintenance, they offered to move us to another room. It was conveniently right across the hall!
Jody
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on 28 Mar 2024
Thank you for your review Jody! We are delighted to hear that our front desk was able to get it sorted for you so quickly. We hope to see you back again soon!
It was a great place to stay during our trip. staff were friendly. the rooms were clean. my only issue was that i requested a king sized bed and my two rooms to be beside each other. I got confirmation through the expedia app that those arrangements were going to be made but when we arrived at the hotel, i was advised it wasn't possible. and should've booked earlier. So I'm not too sure where the miscommuncation was.
Dennis
Stayed 2 nights in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on 28 Mar 2024
Thank you for your review Dennis. We are sorry for the mix up, but we hope to see you back again soon!
6/10 Okay
Robert, Hickory Corners
25 Mar 2024
Liked: Staff & service
Would not stay again
Robert
Stayed 1 night in Mar 2024
Response from Holiday Inn Bloomington West Mgmt Team on 28 Mar 2024
Thank you for your feedback Robert. We hope we can have you back to show you a better time.
Great hotel for the price paid…opted to buy hot breakfast, which was great! This hotel offers airport parking which limits spaces for hotel guest parking a car…hotel provides airport shuttle which is a great service for those without a car!
John
Stayed 1 night in Feb 2024
Response from Holiday Inn Bloomington West Mgmt Team on 11 Mar 2024
Thank you for your review John! We look forward to see you again soon.