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Reviews of Holiday Inn Express Milwaukee-West Medical Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Milwaukee-West Medical Center, an IHG Hotel
11111 W North Ave, Milwaukee, WI

Reviews

7.6

Good

Rating 10 - Excellent. 326 out of 1006 reviews" "
Rating 8 - Good. 337 out of 1006 reviews" "
Rating 6 - Okay. 174 out of 1006 reviews" "
Rating 4 - Poor. 94 out of 1006 reviews" "
Rating 2 - Terrible. 75 out of 1006 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious breakfast, close to many attractions and only 15 mins from downtown
Stayed 2 nights in May 2024

2/10 Terrible

Deondra

Travelled with family, Business traveller
Disliked: Cleanliness
The towels was dirty had to go get towels don’t have cover for the lay out bed the soap dispenser was empty had to call down stairs
Stayed 1 night in May 2024

10/10 Excellent

Haitham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities
Overall a nice comfortable hotel with breakfast. There was an issue in our room with a wall corner lip falling down. I alerted the front desk, but since I was only there for an overnight, I’m not sure if it was remedied
Stayed 1 night in May 2024

2/10 Terrible

Aaron, Boca Raton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall thos experiwn ecwas the absolute worse. As u can tell from my bookings this was a multi state trip. In total I stayed in 4 hotels. The physical plant was dirty. Wall paper coming off the wall. Carpet was worn * stained. Wpild never stay there again
Stayed 4 nights in May 2024

6/10 Okay

Jim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
In room 304 the air conditioning unit wasn’t working and the toilet handle stuck on. You physically had to lift it to stop the water. Shower could use caulking around the base. The staff was very nice and did their best to accommodate us. The cleaning staff was very friendly and courteous and did a great job. This was more of a maintenance issue.
Stayed 1 night in May 2024
Response from San11111 on 20 May 2024
Hello JimI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

L Vivian, McHenry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, property well kept, room clean
Stayed 1 night in May 2024
Response from san11111 on 15 May 2024
Thank you for your feedback. Hope to see you again.

2/10 Terrible

Ka, Aurora

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The bed sheet on the sofa bed is so dirty! We had a suit with one bed room for four people, we were given 2 towels only. Talked to the front desk and we were told that they only have one clean towel left in the hotel
Stayed 1 night in May 2024
Response from san11111 on 15 May 2024
Thank you for your feedback. We apologize for the inconvenience please give us a call to discuss further action we can take to make things better.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great. Room was fine
Stayed 1 night in May 2024
Response from S on 15 May 2024
Thank you for your feedback. We look forward to seeing you again.

4/10 Poor

Mary Kay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't clean and the staff acted put out to have to wait on me- breakfast was cold and not warm like it should have been
Stayed 2 nights in May 2024
Response from san11111 on 15 May 2024
Hello Mary Kay we apologize we did not satisfy your stay with us. Thank you for your feedback.

8/10 Good

kim M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly, and hard working as it seemed that they were a little short staffed. Especially in the breakfast area, but still managed to get all done.
Stayed 2 nights in Apr 2024
Response from san11111 on 7 May 2024
We appreciate your feedback. It’s great to hear from you. Thanks for staying with our Holiday Inn Express.Stay Safe!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice breakfast spread. Friendly staff. Positive experience all around.
Stayed 1 night in Apr 2024
Response from san11111 on 7 May 2024
Thank you for your review. We hope you come back again.

10/10 Excellent

Lama

Stayed 1 night in Apr 2024
Response from San11111 on 20 May 2024
Thank you for staying with the Holiday Inn Express. We appreciate your feedback. We hope you choose to stay with us again.

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went over and beyond to accommodate me
Stayed 2 nights in Apr 2024
Response from San11111 on 29 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILWAUKEE-WEST MEDICAL CENTER.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4147780333 or lmathies@firsthospitality.com.Sincerely,Lasandra Mathies Guest Service Manager4147780333lmathies@firsthospitality.com

8/10 Good

Bruce

Stayed 1 night in Apr 2024
Response from San11111 on 20 May 2024
Thank you for your feedback. We appreciate your business. We hope you choose to stay with us again.

8/10 Good

lakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Parking was available and easily accessible. Conveniently located close to shopping and dining options
Stayed 1 night in Apr 2024
Response from San11111 on 29 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILWAUKEE-WEST MEDICAL CENTER.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4147780333 or lmathies@firsthospitality.com.Sincerely,Lasandra Mathies Guest Service Manager4147780333lmathies@firsthospitality.com

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms are clean and spacious. My stay was quiet, staff was very polite.
Stayed 1 night in Apr 2024
Response from San11111 on 20 Apr 2024
Thank you for the feedback. We are happy to hear you enjoyed your stay. We appreciate your business.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to local shopping mall and restaurants . However, is immediately next to a very busy expressway so I slept very little listening to loud traffic all night long. Also, heating/cooling units are older and quite loud when running.
Stayed 1 night in Apr 2024
Response from San11111 on 20 Apr 2024
Hello David We apologize you did not enjoy your stay. We are located near a busy highway. We do have rooms on the other side of the hotel as where it may not be so noisy. We appreciate your business and we will use your feedback to make our guest stay more pleasant.

4/10 Poor

Annika

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We had to wait an hour to get into our room. Hit breakfast was marginal at best but I will mention that they had a big variety of breakfast items which was nice. And our room had an any problem. They never apologized for the ants when it was brought to their attention and they never apologized for our room not being ready. Was very disappointed with an our one night stay costing over $200 especially with all that I mentioned.
Stayed 1 night in Apr 2024
Response from San11111 on 20 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MILWAUKEE-WEST MEDICAL CENTER.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 414-778-0333 or lmathies@firsthospitality.com.Sincerely,Lasandra Mathies Guest Service Manager4147780333lmathies@firsthospitality.com

10/10 Excellent

Blake

Stayed 1 night in Apr 2024
Response from san11111 on 7 May 2024
Thank You Blake

6/10 Okay

Tori

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The walls were extremely thin making every noise anywhere around the room extremely loud all throughout the night.
Stayed 1 night in Apr 2024
Response from San11111 on 20 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express MILWAUKEE-WEST MEDICAL CENTER.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 414-778-0333 or lmathies@firsthospitality.com.Sincerely,Lasandra Mathies Guest Service Manager4147780333lmathies@firsthospitality.com

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice, comfortable room.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Thank you for your favorable review!

10/10 Excellent

Ethel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the peace and quiet environment! Front desk is very friendly and helpful! I have become a regular customer and I am very interested in visiting soon again!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Thanks so much for the kind words. We’re so happy you enjoyed your visit. We strive to offer every guest the best experience. Your praise means a lot and we thank you!

10/10 Excellent

Gail

Travelled with family, Business traveller
Desk clerk notified us of room readiness since we were here at 2pm. She was very accommodating.
Stayed 1 night in Mar 2024
Response from Dave, General Manager on 18 Mar 2024
Hello Gail:Thank you for acknowledging our front desk staff and their commitment to exceeding guest expectations.We hope you can stay with us on your next trip.

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from san11111 on 20 Apr 2024
Thank You Brandon We look forward to seeing you again.

2/10 Terrible

Paulo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a platinum expedia member, so believe me what I will write. The whole hotel smells like Marijuana! Everywhere! At 8pm the smoke alarms went off, everyone out but it was a falsa alarm, understandable. Noisy. People screaming all night. When I was going to shower this morning the water did not come up, it was broken. I called front desk. I was told they had no maintenance people available until monday.. They offered me another room to shower. An hour later no one came to my room. Went to front desk just to be told that they were busy and to deal with it.... Never again.
Stayed 1 night in Mar 2024
Response from san11111 on 7 May 2024
We appreciate your feedback. We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.We hope to regain your trust and confidence in our service.Stay Safe!

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Thank you for your favorable rating!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Thank you for your favorable rating!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
It was very comfortable and the service was excellent.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Thanks so much for the kind words. We’re so happy you enjoyed your visit. We strive to offer every guest the best experience. Your praise means a lot and we thank you!

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this location. It has been great both times. We are in town to see our kids and this hotel meets all our needs
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Mar 2024
Thank you for your favorable rating!

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Mar 2024
Thank you for your favorable rating!

6/10 Okay

Renee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Requested late checkout online & confirmed at check-in. Was never put into system& had some issues with housekeepers because of it. Bathroom- ceiling water damaged, tub very very slow draining, towels felt life lufa bars. Beds firm & pillows soft. Room was clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeby came in handy for the power outage. There was 1 towel hanging in the bathroom that was clearly dirty. Please wash all used towels it had red and brown spots on it. I did almost use it and touched it before realizing it was soiled. and now im sick with diarrhea and nausea and chills today.
Stayed 2 nights in Jan 2024

6/10 Okay

Roger

Liked: Staff & service

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Efficient and friendly front desk staff. Unfortunately, in common with many hotels, the furniture was uniformly uncomfortable. Lack of a proper couch or armchair seriously impacts ability to relax.
Stayed 1 night in Jan 2024

8/10 Good

MICHAEL

I have nothing bad to say about this hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Dale

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I checked in about 7pm, credit card machine wasn't working at check in, they wanted a $50 deposit for "incidentals". At 9pm I got a call from the front desk that the credit card machine was working now and to come down and pay the $50 incidental fee, I said I was in bed in my pajamas and wasn't going to get out of bed and get dressed to come down. At 11:20 pm someone from front desk called and said I would have to come to the front desk and put the $50 " incidental" on my credit card. I was woken up with the phone call, I said what time is it?? they said 11:20!! I said what the hell is the matter with you calling me at this hour??? and hung up!!! Then in the morning at 7:50 am, had a loud pounding on the door, this is the Management I need you to come to the front desk immediately and pay your $50 "incidental" fee, I said I wasn't even dressed yet!!! he said how long is it going to take?? I said when I get ready and come down for breakfast!!! When I got ready and went to the front desk first, I said what's the issue that someone had to call and wake me up at 11:20pm when the card machine wasn't working when I checked in?? What is an Incidental charge for anyway? I was told if I bought any snacks or damaged anything in my room. I said I'm 74 years old I am way beyond doing any damage to my room!! So your going to charge me $50 now on my credit card and when I check out in 30 minutes you will refund my $50?? The woman clerk said well then we will just waive it this time!!!
Stayed 1 night in Jan 2024

8/10 Good

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect except the communication with the room service area. It got fixed but might be worth it to take a look at it.
Stayed 3 nights in Dec 2023

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Cade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Becky

Stayed 1 night in Dec 2023

10/10 Excellent

Cinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

The flush in the toilet did not work properly. The water was running all night long. If the water was turned off, it would take forever to get the tank to fill up before you could flush. I told the lady at the front desk the next day about it and she offered to have me change rooms as there was no one to fix the problem until the next day. The floor in the bathroom at one corner was damaged, there was a large crack on the floor
Stayed 2 nights in Dec 2023

6/10 Okay

Darla

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So-so
Clean,but can use a much needed face lift. Suitable for price paid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice..with one exception...
Overall everything was great! The only exception was the bed was a little too hard for my back. Also our door didnt close thoroughly meaning that you could literally see light while looking through to the outside while it was closed and locked. Someone might want to look into that. That kept this momma who had her 11 year old sleeping in the bed next to her up all night as my anxiety wouldn't let me sleep. Husband was not worried but i still was. Otherwise it was a really nice hotel and hotel room.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

8/10 Good

JUAN

Convince and decent service
Stayed 1 night in Dec 2023

8/10 Good

Chamqual

Travelled with partner
Liked: Staff & service
My quick go to stay I like It and I enjoy It will be back
Stayed 4 nights in Dec 2023