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Reviews of Red Roof Inn & Suites Pensacola East - Milton

2 out of 5
Red Roof Inn & Suites Pensacola East - Milton
2672 Avalon Blvd, I-10 At Exit #22, Milton, FL

Reviews

7.6

Good

Rating 10 - Excellent. 337 out of 1008 reviews" "
Rating 8 - Good. 308 out of 1008 reviews" "
Rating 6 - Okay. 181 out of 1008 reviews" "
Rating 4 - Poor. 99 out of 1008 reviews" "
Rating 2 - Terrible. 83 out of 1008 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sashauna RediResponse Specialist on 26 Mar 2024
Hello John,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linton RediResponse Specialist on 25 Mar 2024
Hello Heather,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Yalinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never Again
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on 19 Mar 2024
Thank you, Yalinda, for telling us about your stay at the Red Roof Inn & Suites Pensacola East - Milton. The situation you described is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Pet friendly.
Stayed 3 nights in Mar 2024
Response from Olivia RediResponse Specialist on 19 Mar 2024
Hello Joseph, Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score following your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I am glad you found our hotel to be nice and clean and the other kind remark highlighted. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Red Roof Management on 9 Mar 2024
Hello Jerry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES PENSACOLA EAST - MILTON and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

James

Liked: Staff & service
staff was very friendly.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 2 Mar 2024
Dear James, Everyone here at the Red Roof Inn & Suites Pensacola East - Milton was proud to see your 4/5 score. Your kind words regarding our friendly staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Red Roof Management

6/10 Okay

Susanne

Travelled with partner
Liked: Staff & service
It was very clean..however everything is kind of dated..the mattress is horrible soft and not very comfortable. The free breakfast...there are only 2 table and a counter with 3 to 4 chairs...the pastry taste old and dry..but since there is hardly a place to sit you will probably bypass that
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 12 Feb 2024
Thank you for taking a moment to leave a review, Susanne. The staff and I at the Red Roof Inn & Suites Pensacola East - Milton appreciate your 3/5 score following your stay. I am happy that you found our hotel to be very clean. However, you stated that the mattress was uncomfortable, the pastry tasted old and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

8/10 Good

Toni Rae

Liked: Cleanliness, staff & service, property conditions & facilities
This stay was usually located and has a very personable staff.
Stayed 4 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 31 Jan 2024
Dear Toni Rae,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Pensacola East - Milton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very personable staff and the great location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Roy, The Villages

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appropriate price.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 25 Jan 2024
Dear Roy,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Pensacola East - Milton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable prices. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Maesha

Business traveller
Disliked: Staff & service, property conditions & facilities
Quality has greatly decreased over the past few years! Will not stay here again. Smelled like dog as soon as you walked in. Staff was not at desk and waited 15 minutes. Roach and ants in the room!
Stayed 2 nights in Jan 2024
Response from LaTunde RediResponse Specialist on 24 Jan 2024
Dear Maesha,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I was saddened to read that your stay fell short of your expectations due to the insects, the odor you encountered and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and it was a very clean and felt safe
Stayed 5 nights in Jan 2024
Response from LaTunde RediResponse Specialist on 24 Jan 2024
Dear Stanley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that everyone was very nice, your stay was very clean and you felt safe during your visit with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Joel

Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 6 Feb 2024
Hello Joel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Caricia

Travelled with partner
Disliked: Staff & service, amenities
Too noisy and no room service was conducted but Waffle House and convenient store across the street
Stayed 3 nights in Dec 2023
Response from Xao RediResponse Specialist on 10 Jan 2024
Thank you for sharing your feedback with us, Caricia. The team at the Red Roof Inn & Suites Pensacola East - Milton was pleased to know that you were fond of our close proximity to Waffle House and a convenience store. However, you made mention of the loud noise. As it relates to the lack of room service, please feel free to request it at the front desk.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

Yeimy m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 10 Jan 2024
Hello Yeimy,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to interstate but not much around with regards to restaurants or shopping. Good stop over for travelling.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 10 Jan 2024
Hello Wendy,Thank you for telling us about your recent visit to RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I was happy to read that our close proximity to the interstate met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

2/10 Terrible

Kyaunna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 1 Feb 2024
Hello Kyaunna,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pet friendly even for our pit bull.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on 20 Dec 2023
Dear Kathy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. It's great to see you enjoyed your stay, resulting in a 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our pet friendly accommodations for your pet. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Connie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Adraine Rediresponse Specialist on 19 Dec 2023
Hello Connie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

JUDITH

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice place, not so clean
It took over 30 minutes to be checked in. The room was amazing until a big roach came across the bedroom floor. I was there 5 days and was not offered trash removal, clean towels or room cleaning. Actually, I was told at check in that if I wanted towels, I would have to bring the dirty ones down to the office. Really
Stayed 6 nights in Dec 2023
Response from Sashauna RediResponse Specialist on 19 Dec 2023
Dear Judith,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Pensacola East - Milton. I was thrilled to see you found the room to be amazing. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lengthy wait time to check in and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Alvaro

Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 4 Jan 2024
Hello Alvaro,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Super friendly check in... room is spacious and clean. Appreciate the non smoking and pet friendly policies. Will stay here again.
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on 11 Dec 2023
Hello there Kristen!Thank you so much or your kind remarks following your stay at Red Roof Inn & Suites Pensacola East - Milton. I am so happy to hear that your check-in was super friendly and you were pleased with our pet and non smoking policies. In addition to that, you found our rooms clean. Red Roof Inn aims to provide an affordable hotel stay in a clean and comfortable room, so I'm ecstatic to learn we nailed it with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 1 Feb 2024
Hello George,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

benedict

Travelled with family
Liked: Staff & service
Disliked: Amenities
Old and beginning to get rundown
Stayed 5 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 30 Nov 2023
I want to thank you, Benedict, for taking the time to post a review of your stay at the Red Roof Inn & Suites Pensacola East - Milton. We value you as a our guest and welcome your 3/5 rating. However, I am disappointed that your stay was hindered due to the poor upkeep of our property. Please accept my apology. The staff and I appreciate your comments, as it will only help us to improve.At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

James

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 22 Nov 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Hyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, clean, and welcomes pets.
We were passing through on our way to Texas from Florida, and as it got later we started looking for a place to stay. We were traveling with two dogs, and while I looked at the competitors in the area it was going to cost an additional $50. Red Roof, no charge for pets. So we booked the room. We didn't have very high expectations. Boy where we were wrong. Our front desk experience with Casey was wonderful. She was warm and inviting, took the time to orientate us and let us know to call her if we needed anything. The room was very clean odor free, and no carpet. For those that travel with pets that is a very important factor. The bed slept well, and the bedding was nice. We will book again on our way back through.
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 20 Nov 2023
Dear Hyla,Thank you for taking the time to complete our guest survey at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad you were pleased with the cleanliness of the room and our pet stay free policy, prompting your 10/10 score. I will make sure to share your comments regarding the wonderful desk experience you received from Casey with the rest of our team. At Red Roof, positive guest feedback like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Julia

Stayed 1 night in Nov 2023
Response from Linton RediResponse Specialist on 13 Dec 2023
Hello Julia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

June

Liked: Cleanliness, property conditions & facilities
I appreciate being able to bring my 2 small dogs. My small guys are well behaved, but not always welcome.
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Specialis on 18 Nov 2023
Hello June,We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. We always enjoy hearing about the positive experiences our guests have at our hotels. I'm happy to see that you were able to take advantage of our pet stay free policy. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,AbigailRed Roof ManagementRediResponse Specialist

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on 14 Nov 2023
Hello Richard,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 Okay

AMELITA, SAN DIEGO

Travelled with family
Liked: Staff & service
Smells moldy in the lobby and room. Could you air freshener
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay.
Our room was very spacious. However the bathroom was very small. The bathroom could also be updated. That was be a plus.
Stayed 2 nights in Nov 2023
Response from Sashauna Red Roof Management on 9 Nov 2023
Dear Jeffrey,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad you enjoyed the spacious room, prompting your 8/10 score. However, it's truly disheartening to see you highlight that the size and the upkeep of the bathroom was not to your liking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chris

Liked: Amenities
The staff were great and room was fantastic
Stayed 2 nights in Oct 2023
Response from Sashauna Red Roof Management on 2 Nov 2023
Dear Chris,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad you were pleased with our great staff and the fantastic room, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on 2 Nov 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 22 Oct 2023
Hello David,Thank you for being our guest at the Red Roof Inn & Suites Pensacola East - Milton. The staff and I were happy to see we met your expectations, resulting in a 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Danika

Travelled with partner
Nice place to lay your head just wish there was more than grits and oatmeal for warm breakfast options.
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 18 Oct 2023
Dear Danika,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Pensacola East - Milton. We appreciate your 3/5 score and are happy to hear that our hotel is a nice place. However, I am sorry to hear that our breakfast menu wasn't to your liking. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 18 Oct 2023
Hello Patricia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use some updates and a little better cleaning. Staff was friendly and helpful. Breakfast was basic but Waffle House is literally steps away. Overall a decent stay for the price.
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on 13 Oct 2023
Hello Amy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Pensacola East - Milton. We appreciate your 4/5 rating and are happy to hear you enjoyed our hotel being conveniently located close to Waffle House, our hospitable staff and our affordable price. However, you mentioned that we could use some updates and thorough cleaning. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Amber

Stayed 3 nights in Sep 2023
Response from Chevanese RediResponse Specialist on 3 Nov 2023
Thank you, Amber, for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Travis

Stayed 3 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on 11 Oct 2023
Hello Travis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 Good

ANDREW J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip home
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 3 Oct 2023
Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Saashuna Red Roof Management on 2 Oct 2023
Hello Martha,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SaashunaRed Roof Management RediResponse Specialist

6/10 Okay

Deborah

Liked: Staff & service
I had gotten two rooms. My room was fine. But the second room, had many cockr
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 3 Oct 2023
Dear Deborah,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and quiet and family and pet friendly
Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on 2 Oct 2023
Dear Kristina,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I'm so glad we earned your 10/10 score. Our goal is to provide a quiet, et friendly and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shanda

Stayed 4 nights in Sep 2023
Response from Sashauna Red Roof Management on 27 Sept 2023
Hello Shanda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

Glenn

Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 13 Oct 2023
Hello Glen,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn & Suites Pensacola East - Milton. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Cold AC is Good
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 11 Sept 2023
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kay

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Sep 2023
Response from Chevanese RediResponse Specialist on 11 Sept 2023
Dear Kay,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pensacola East - Milton. I am disappointed to hear that you had a terrible stay. At Red Roof, we strive to provide guests with all the comforts of home, so I am sorry we weren’t able to provide you with that ideal home away from home experience you deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what it used to be
There was a stain on the comforter that looked suspicious. The shower wasn’t draining well so it was like standing in a full tub while showering and the mattress was so hard it was misshaped and just absolutely uncomfortable. My husband and I both woke up sore.
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 11 Sept 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pensacola East - Milton. We appreciate your 3/5 rating. However, you highlighted that the comforter was stained, the tub had drainage issue, and the mattress wasn't to your liking. We are very sorry for the experience you had. At Red Roof, we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
There was ants in the bed the big red ants
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 7 Sept 2023
Dear Mary,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Carla Red Roof Management on 6 Sept 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist