Exterior

Reviews of Mercure Milano Solari

4 out of 5
Mercure Milano Solari
Via Pietro Orseolo 1, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 545 reviews" "
Rating 8 - Good. 253 out of 545 reviews" "
Rating 6 - Okay. 44 out of 545 reviews" "
Rating 4 - Poor. 16 out of 545 reviews" "
Rating 2 - Terrible. 8 out of 545 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wioleta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very helpful and friendly. Around a lots of pubs, restaurants, shops, coffee shops and night clubs
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay here. The bed was comfortable, the room was very clean, and the bathroom was gorgeous. I especially enjoyed their wonderful buffet breakfast!
Stayed 2 nights in Oct 2023

6/10 Okay

Nicola

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service
Overall our stay was good. The only issues in the room (we did not bring this up as personally we were not bothered, but others may be) were mainly that the maintenance seemed to be lacking, cleanliness was not an issue though. In our bathroom, we had a door with a broken lock so we had to leave it unlocked at all times, the shower door was damaged and didn’t fully shut meaning the floor was always considerably wet after shower usage, a floor tile was damaged in the middle of the shower causing the floor to be slightly unstable and the soap dispenser had been broken off the wall and then rested up against the hand rail instead of being attached back to the wall. We also had no working light on one side of the bed. On a more positive note, the hotel was in a good location within walking distance of the centre for most people, the bed was very comfortable and we had a nice balcony with an unexpected nice view over the courtyard. We only stayed for 2 nights so the issues mentioned above were not affecting us too much and didn’t impact the stay to the extent that we felt like we needed to change rooms, it would’ve just been nice for the hotel to be on top of the general maintenance a bit more, seeing as 5 different things were unsatisfactory in a small room. The cost of the stay was quite high when you factor in that we had a few damaged things in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Giselle

Great choice
Stayed 2 nights in Oct 2023

4/10 Poor

Ahmed

Travelled with group
Stayed 1 night in Aug 2023

10/10 Excellent

HAMIDEH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2023

10/10 Excellent

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet
Staff were so friendly, helpful and the room was very clean. Had everything I needed and was in a great location close to the metro station.
Stayed 4 nights in Jul 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Close to S Agostini Metro station in quiet residential area, with nearby shops and restaurants Very friendly staff, good breakfast and happy to cater for those with allergens Room was a good size with King Size bed and storage for clothes plus a safe Bathroom with bidet and walk in shower Air conditioning not great but kept room just cool enough at night ( we did request for it to be looked at)
Stayed 5 nights in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023
Response from Tatiana on 7 Jul 2023
Dear Jessica,Greetings from Mercure Milano Solari Hotel 4* .We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean hotel with reasonable access to the main sights of Milan via the metrol & tram systems. Reception team were very friendly and helpful. Only negatives are fairly trivial, the location of the hotel was in a slightly run down area (though we found out that a lot of investment was being made to improve this) and the hotel bar was a disappointment - it was laid out like a factory canteen when comfortable chairs and a more relaxing environment would have been preferable after a long day of sightseeing.
Stayed 3 nights in Jun 2023

10/10 Excellent

John J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tatiana on 7 Jul 2023
Dear John,Greetings from Mercure Milano Solari Hotel 4* and thank you for for this high score.We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was unsure of where to book for our first trip to Milan and this location was the best. It was far enough out of the city centre to be quiet but only a 10 or 15 minute walk to be right in the thick of it. But you are really starting to see beautiful things just. few minutes in. The tram and subway are literally 2 min walk away and everything was neat and tidy. Staff are lovely and unless you are looking for ultra modern aesthetics, you can't really knock this. Was affordable for high peak period in comparison to many others around.
Stayed 3 nights in Jun 2023
Response from Tatiana on 7 Jul 2023
Dear Eliana, Greetings from Mercure Milano Solari Hotel 4* and thank you for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan. We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
From the people at the front desk to the area where the hotel is, I loved them all This is more like a suggestion, nothing bad about it. My room had "smart" energy-saving lights, but I never understood why they'd go off while I was in the room. Maybe a written explanation of how they work written somewhere would help
Stayed 3 nights in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nothing to write home about
Stayed 2 nights in May 2023
Response from Tatiana on 19 Jun 2023
Dear Guest,First of all we would like to thank you for choosing our Hotel as the place for your holidays in Milano.We are very sorry to read about your dissatisfaction, unfortunately you do not provide us many explanations even with this feedback and so it is very difficult for us to understand what were the causes of your dissatisfaction and possibly made some action in order to improve the service or solve any problems that may have occurred. If you give us a chance to earn back your trust, We can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond We are looking forward to welcoming you again at Mercure Milano Solari.Best regards,TatianaFront Office Shift Leader

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
I’m very nice clean, comfortable hotel with a wonderful breakfast. Staff was very helpful in getting taxis and suggesting restaurants
Stayed 2 nights in Apr 2023
Response from Tatiana on 19 Jun 2023
Dear Benadette,Greetings from Mercure Milano Solari Hotel 4*.We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit!Warm regards,TatianaFront Office Shift Leader

6/10 Okay

Adrian

Basic and a little far from everything
Very basic and quite far from the center. Pretty comfortable, but nothing special considering the price paid.
Stayed 3 nights in May 2023
Response from Tatiana on 19 Jun 2023
Dear Adrian,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 Excellent

Anne-Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Tatiana on 16 Apr 2023
Dear Guest,We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,TatianaFront Office Shift Leader

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Tatiana on 16 Apr 2023
Gentile Giacomo,Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,TatianaFront Office Shift Leader

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Mert

Stayed 1 night in Jan 2023
Response from Tatiana on 3 Feb 2023
Deat Mert,Greetings from Mercure Milano Solari Hotel 4*.We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit!Warm regards,TatianaFront Office Shift Leader

10/10 Excellent

HULYA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice stay.
The staff was very friendly and helpful. Room was nice, a bit noisy since it was above the entrance to the hotel and could hear the sliding doors open and close. The A/C blew faintly not cooling down the room so had to sleep in a very warm room and The TV to the room did not work either. The minibar in room stated complementary water, after taking 1 bottle we were charged for the water. Parking was €26 for valet and breakfast was also €26.
Stayed 1 night in Aug 2022

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean updated hotel near the Navigli
Clean modern-feeling hotel close to the bars/nightlife of the Navigli. Great deal overall. Although the room was smallish, the king bed and shower (arguably the 2 most important things) were comfortable and huge. Highly recommend.
Stayed 1 night in Aug 2022

6/10 Okay

YUKIKO

Stayed 1 night in Jul 2022

8/10 Good

Jenny

Liked: Staff & service, room comfort
Fast service when tv wasnt working. Tv only has a few channels and all italian. Windows do not stay open. Nice big bed and nice shower. They did not replace cups or water (so not able to have tea in the morning).
Stayed 2 nights in May 2022

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and comfortable
We had a short business trip in Milan recently. This hotel was clean and quiet- perfect for our needs. The breakfast was very good, and I appreciate the extra effort in regards to covid and keeping everything sanitary and safe. Also, this is a good location for restaurants and not far from the MUDEC museum.
Stayed 2 nights in Jan 2022
Response from Tatiana on 29 Jan 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiana Front Office Shift Leader

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our most pleasant stay at Italy
The front desk staff were very nice, friendly and helpful whenever we needed help or information.
Stayed 1 night in Dec 2021
Response from Tatiana on 9 Jan 2022
Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Milano Solari. We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan. We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice
Stayed 2 nights in Sep 2021

4/10 Poor

Karolina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pillows were hard bed sheets were old and room was in bad shape
Stayed 2 nights in Sep 2021

4/10 Poor

Paolo Di

Travelled with partner
Liked: Staff & service
The room was infested with mosquitos
Stayed 1 night in Aug 2021

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
av
Good hotel and location
Stayed 2 nights in Oct 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Nizar

Business traveller
Liked: Cleanliness
Very small hotel, fairly Ok for a night or two work trip. Not comfortable for family of long stay. Very small rooms
Stayed 1 night in Feb 2020
Response from Alessandro Dobbo - Front Office Manager on 5 Mar 2020
Dear Nizar, Thank you for taking the time to tell us about your experience at the Mercure Milano Solari. I am sorry that your experience did not meet your expectations. We extremely take care of our Guests reviews and we will do everything we can to improve our services and make the stay of our Guests always better. We are very sorry to discover only after your departure that you not enjoyed the room. Regarding the size and the comfort, I would like to inform you that in our brand new website yuo can find our Apartaments. All the appartament are around 60 mq and fully furnished for welcome family or Business Guest that want to have more space. We are looking forward to welcoming you soon. Sincerely, Alessandro As our goal is to deliver a memorable experience, your feedback is very important to us in order to improve our service. Sincerely, Alessandro Dobbo

8/10 Good

John

Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the room was really nice. The front desk staff when I arrived bent over backwards to help me. They were truly top notch. I did have an issue with the maid service. The maid just barged into my room without even knocking. I heard her speaking to her supervisor outside my door telling the supervisor I was in the room. The supervisor then decided she should just walk in also. I understand making a mistake but the supervisor should be fired for intentionally invading my privacy.
Stayed 1 night in Nov 2019

10/10 Excellent

Gillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good location! The staff was super friendly. The room was big and clean. Bed and pillows were not very comfortable but ok for 2 nights. Our room was on the 1st floor and facing the street so at night we could hear some noise.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and reception staff very welcoming. Some confusion over the room, I thought from the description of a single bed for two people it would be a double room (also double bed shown in the picture) but it was two single beds. Kindly sorted for the remaining nights.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Super friendly staff nice modern clean hotel, nice continental breakfast 25mins easy walk to main area
Stayed 1 night in Oct 2019

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place convenient to both public transit and the amazing Navigli area!
Stayed 1 night in Sep 2019

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Even though I complained multiple times the ac in the room didn’t work leaving the property extremely uncomfortable to stay in.
Stayed 2 nights in Jul 2019
Response from Tatiana on 29 Aug 2020
Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Milano Solari. We are sorry that your experience did not meet your expectations and we do hope you will accept our sincerest apologies. Regarding the inconvenient with the air conditioning system, please let us apologize for all the troubles occurred during your stay, I only ask you to believe me that these inconvenient are not due to failures or lack of our system, since we have not received any other complaints before or after your stay. Air Conditioning of the hotel was working at the time of your stay, is working now and it will work until the temperature outside will make it necessary until the end of the summer season. We hope we could see you again here at the Mercure Milano Solari to show you that it has only been a series of unlucky circumstances both for you and for us, which have not allowed you to judge our hotel for what it really deserves. Best regards, Tatiana Shift Leader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Panayiotis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazining hotel!
Stayed 6 nights in Jun 2019