"Very disappointed. Arrived to find that the pool and hot tub were not in service. The elevator closest to our room was being retiled so we had to use the one at the opposite end of the building. The WiFi was not in service which also controlled everything on TV so the first night we had no wifi or tv for any of us. Our room had what looked like bloody boogers on the wall and the fan had an inch of dust on it. The air ran all night and was very noisy yet the temperature did not change at all in the room. At the breakfast buffet, it was always out of coffee the one thing I wanted. We had to walk to Starbucks a block away and pay for coffee. Overall, incredibly disappointing and paid over $400 a night to stay at what I would consider not even a 2 star hotel. When I asked about a compensation for the issues, they offered Hilton points only which are worthless considering I would have to pay more money to stay at their hotels again rather than refunding some of the money I paid to have a nice experience. Also, there was another family of 4 traveling with us that I sadly asked them to change their reservation to be with us and they had the same experience. We ended up on opposite sides of the hotel and different floors. I am still shocked that Hilton put its name on this hotel. I will say the front desk person was friendly. They did offer us another room. It smelled like smoke and the tv wouldn’t even turn on so we asked to stay in ours and have it cleaned."
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