I'm not sure why this place doesn't get better ratings. We stay here twice a year and usually for about a week each time. It's not a Ritz Carlton but it sure is a lot of hotel for the money! The staff has always been kind and accommodating. We love the fact that there are multiple restaurants you can walk to and even some shopping. The food at Shula's is great as well. We will keep coming back for sure!
We had experienced a bad travel day and was discussing with the desk clerk upon our arrival. She graciously offered us a free upgrade to a suite. Wonderful customer service, beautiful, clean facility. It would be nice if they offered transportation to the port.
Nice hotel. Great location in Miami Lakes. CVS pharmacy right across the street as well as a gas station. Many restaurants at walking distance. The room was comfy and very nice decorated. It had a nice desk for those business travelers. Kitchen was cleaned and with supplies. Bed was super comfy! Continental breakfast was simple with yogurt, bagels, English muffins, cereal, instant oatmeal, boiled eggs, bananas and apples, coffee, tea and juice. Lady in the Breakfast Room was super nice. The swimming pool was small but, that did not bother me.
Will stay again.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.