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Rating 10 - Excellent. 609 out of 1845 reviews" "
10 - Excellent
609
Rating 8 - Good. 399 out of 1845 reviews" "
8 - Good
399
Rating 6 - Okay. 344 out of 1845 reviews" "
6 - Okay
344
Rating 4 - Poor. 254 out of 1845 reviews" "
4 - Poor
254
Rating 2 - Terrible. 239 out of 1845 reviews" "
2 - Terrible
239
7.4/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
6.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Poor
Macy
Travelled with family
24 May 2024
Disliked: Cleanliness
Very small, and the tubs were rusted. One elevator that takes forever to catch and very small.
The property especially the bathroom was a little dated ..bathroom was very small could barely turn around in .. we only stayed a few hours ..we did get a good deal for the time we were there .
Great place to stay. Great staff. Room was nice only thing is bathroom. It is a tiny closet with plumbing. lol. Still, we will be back.
Peter
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 May 2024
Peter, thank you for your feedback. The team members at YVE Hotel Miami Downtown are thrilled you found it a great place to stay and appreciated your kind words. We look forward to welcoming you back soon!
ABDULLATIF, thank you for sharing your experience. Cleanliness is a priority, and the hotel regrets that your stay did not meet expectations in this regard. Your feedback will help in addressing this concern.
10/10 Excellent
Anna
20 May 2024
Liked: Property conditions & facilities
Older hotel, but clean and quiet.
Anna
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Anna, thank you for your kind words about YVE Hotel Miami Downtown. Our team is delighted you enjoyed the clean and serene atmosphere. We look forward to welcoming you back!
6/10 Okay
Frances
Travelled with family and small children
19 May 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
El hotel esta en buena ubicación. Se ve deteriorado y Le falta limpieza. Tuvimos problemas con el aire.
Frances
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Frances, thank you for the feedback. We're glad you appreciated our convenient location. Your comments about the overall condition and cleanliness have been noted. We're sorry to hear about the issue with the air conditioning during your stay. We hope to provide a more satisfactory experience in the future.
Nancy, YVE Hotel Miami Downtown appreciates your positive rating. We're thrilled that you enjoyed your stay and would love to welcome you back for another great experience!
Quinn, we're sorry to hear your experience did not meet your expectations. If you have specific details you'd like to share, we invite you to reach out directly so we can better understand your concerns and improve our services.
6/10 Okay
Christie
17 May 2024
Christie
Stayed 1 night in Feb 2024
Response from Customer Service on 18 May 2024
We appreciate you taking the time to share your feedback, Christie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
I like this property because it's near to bayside marketplace,you can walk for shopping it's near to the restaurants and have 24 hours front desk.
Livianny
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 May 2024
Livianny, thank you for your positive feedback! YVE Hotel Miami Downtown prides itself on its convenient location, and we're pleased you enjoyed being close to Bayside Marketplace and nearby dining options. It's great to hear our 24-hour front desk service was to your satisfaction. We look forward to welcoming you back soon!
Johnnie, it's fantastic to hear you had a satisfying stay at YVE Hotel Miami Downtown. We thank you for your rating and look forward to welcoming you back on your next visit to Miami. Safe travels!
Haley, it seems you had a neutral experience during your stay. Feedback, even when it's wordless, is very valuable and it helps us identify areas where we could do better. We hope to welcome you again for a more satisfying visit in the future.
Close to shopping, food spots and easy transport to the cruise terminal.
Shanae
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Shanae, we're delighted to hear that YVE Hotel Miami Downtown's location worked so well for you, being near shopping venues, dining options, and transport to the cruise terminal. The team at YVE Hotel Miami Downtown trusts you had an excellent stay and look forward to the honor of serving you again.
10/10 Excellent
Maxann
2 May 2024
Okay for a quick stop
Maxann
Stayed 1 night in Feb 2024
Response from Customer Service on 3 May 2024
Maxann, thank you for choosing to stay at YVE Hotel Miami Downtown and sharing your feedback. We're pleased to offer convenient, quick stop accommodations for our guests in the heart of the city. We look forward to welcoming you again for any future visits to Miami.
Check out experience horrible with the elevators. Walked down 11 flights of stairs with 3 luggage’s. I also have random charges on my card.
Tracey
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide an exceptional experience to all our guests, and we are sorry that we fell short of your expectations. Your comments have been shared with the relevant departments, and we will do our best to address them promptly. Please feel free to contact us directly if you would like to discuss your stay in further detail. We appreciate your patronage and hope to have the opportunity to serve you better in the future.
10/10 Excellent
Araceli
Travelled with group
1 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was pretty dirty. Not what I expected from a well rated hotel
Araceli
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Araceli, we regret to hear your stay did not meet your expectations due to cleanliness concerns. Our team makes every attempt to provide a clean and comfortable environment for all our guests. Your feedback will be addressed to ensure enhanced guest satisfaction in the future. We hope you'll give us another chance to show you the high-quality experience we're known for.
Alyssa, thank you for your time in rating your recent stay. We see that there were areas where we did not completely meet your expectations. Your feedback is invaluable as it aids in our continuous efforts to enhance our guests' experiences. We hope for another chance to serve you better in the future.
Tanya, it's fantastic to hear you enjoyed your stay at YVE Hotel Miami Downtown! We appreciate you sharing your positive experience and hope to have you with us again soon.
Elevators take forever if the hotel is busy.
My bathroom smelled like urine. I didn’t complain because I was only staying one night.
It’s very close to the port and they offer shuttle service.
I would stay again but they need to do a better job at the bathroom.
Natasha
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Natasha, we appreciate your helpful feedback. It's unfortunate to hear about your experience regarding the elevator wait times and the cleanliness in your bathroom. Your comments will certainly be taken on board in order to provide better service in these areas. On a more positive note, we're glad you found our proximity to the port and shuttle service convenient. We appreciate your intention to give us another chance and promise to strive for your complete satisfaction on your next visit.
The room was little small and the floor was not vacuumed. The nob on the shower fell off. Curtain and the bed skirt was dirty. There not Blankets on the bed, it was on my sheets.
Desreta
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Desreta, it's regretful to hear that your stay did not meet your expectations. While we strive to maintain a high standard of cleanliness, it seems we missed the mark during your visit. We apologize for any inconveniences you experienced such as issues with the shower and bedding cleanliness. Your feedback is crucial and will certainly be shared with our team members to help improve future guest experiences. We hope to have the chance to show you our genuine hospitality in the future.
8/10 Good
danilo
Travelled with family and small children, Travelled with partner
Location for visiting the German Consulate is excellent. Bayside is also in walking distance. Parking is unfortunately very expensive.
danilo
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Apr 2024
Danilo, thank you for choosing the YVE Hotel Miami Downtown. It's wonderful to hear that our central location was beneficial for your visit to the German Consulate and your exploration of Bayside. However, we understand concerns about parking expenses in such prime downtown areas - rest assured we closely align with the standard rates for the locality. We value your feedback and invite you to join us again on your next trip to Miami.
Diana, it's great to hear that you had a positive overall experience at the YVE Hotel Miami Downtown. We're always aiming to improve, so don't hesitate to let us know how we can earn that fifth star next time. Thanks for choosing us.
8/10 Good
Wykena
28 Apr 2024
Liked: Cleanliness, staff & service
Wykena
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Thank you for the 4/5 rating, Wykena!We are excited to see that you had an enjoyable experience at YVE Hotel Miami Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
Maxine, it's wonderful to know you appreciated YVE Hotel Miami Downtown's convenient location close to shopping areas, restaurants, and the port. We hope to welcome you back for another fantastic stay. Thank you for your review.
10/10 Excellent
Wesley Wayne, Milford
26 Apr 2024
Wesley Wayne
Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Wesley, the YVE Hotel Miami Downtown is delighted to see that you had a wonderful experience. Your positive feedback is greatly appreciated. We hope to welcome you back soon for another exceptional stay!
Shyam, thank you for your feedback. We're glad to hear that you appreciated our central location. We constantly strive to ensure our guests have a stellar experience and we hope to serve you better on your next stay.
4/10 Poor
kenneth
Travelled with partner
25 Apr 2024
Disliked: Property conditions & facilities
The elevators gotten worse condition this year. No floor numbers in elevators. Last year there were numbers but still slow. Shower water does not drain. Had same problem last year. Bed squeak with every movement. Needed replacement. I do not recommend this business anymore, too many problems.
kenneth
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Kenneth, your feedback is appreciated. It's unfortunate to read that your recent stay didn't meet your expectations due to several aspects, including the elevator conditions and bathroom maintenance. We are consistently monitoring and updating our facilities, so your comments will certainly help us identify areas of focus. In regards to the bed discomfort you experienced, we offer a variety of room types that may better suit your needs during a future visit. Despite your recommendation, we hope we can welcome you back to provide a better experience.
I stayed on the 17th floor I had a spectacular view of the port, everything was in walking distance from dining to shopping and in a beautiful location. Would definitely stay there again
Berthana
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Berthana, thank you for sharing your delightful experience at YVE Hotel Miami Downtown. We're thrilled you enjoyed the wonderful port view from our 17th-floor rooms and found our prime location convenient for dining and shopping. Your distinctive comments motivate us to continue to strive for excellent customer experiences. We're eagerly awaiting your next visit.
Claumary, thank you for choosing YVE Hotel Miami Downtown and taking the time to rate us. It's pleasing to see that you've had a satisfactory experience. We are delighted to welcome you back on your next journey to Miami.
Gustavo, thank you for choosing YVE Hotel Miami Downtown and for pointing out its convenience. We are happy to know that our location met your expectations. We hope to have the pleasure of welcoming you back in the future.
Easy access from and to airport, convenient, very clean, confortable.
Beverley
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Beverley, it's great to hear that you found the YVE Hotel Miami Downtown's location to be advantageous, its cleanliness up to mark, and its accommodations cozy. We aim to provide a convenient experience for all our guests and your recognization of this is much appreciated. Looking forward to your next stay with us.
Our flight and ride in had us arriving two hours early and they were kind enough to let us check in early. Very friendly and clean place!
Steven
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Steven, thank you for sharing this great feedback with us about your stay at YVE Hotel Miami Downtown. We're delighted to hear that our team members were able to accommodate your early arrival and that you found our hotel to be clean. We're looking forward to welcoming you back in the future.
4/10 Poor
Justin
21 Apr 2024
Disliked: Property conditions & facilities
Justin
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Justin, it's disappointing to hear that your recent stay didn't meet expectations. We would appreciate a chance to make things right. If you have details about your experience that you wish to share, we would be grateful to understand where improvements can be made. We're committed to enhancing our guest experiences and your feedback will be valuable. Thank you.
Lisa, we are delighted to hear you enjoyed your stay at the YVE Hotel Miami Downtown. It brings us joy to ensure our guests have a pleasant experience. We look forward to welcoming you back in the future.
6/10 Okay
Joel
Travelled with partner
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators were the smallest I’ve ever seen. Waited 25 mins for the elevator that never showed. Ended up having walk down 4 flights of stairs when checking out.
Joel
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Joel, we regret to hear about your experience regarding the elevators. Your patience was genuinely appreciated and we regret the inconvenience it caused during your stay. We are taking note of your feedback to ensure smoother, efficient operations for our guests moving forward. We hope we can welcome you back in the future to provide a more streamlined experience.
Peter, thank you for choosing YVE Hotel Miami Downtown and sharing your rating with us. We're delighted to hear that your stay was an enjoyable one and we look forward to welcoming you back in the future.
2/10 Terrible
Erin
Travelled with family
20 Apr 2024
Be weary of booking here. The pictures show absolutely beautiful rooms with large bathrooms, but when you get there, your room is a tiny box with a bathroom that you can barely even stand in. Horrible conditions.
Erin
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Erin, we're sorry to read about your dissatisfaction regarding the room size and bathroom space. We take all feedback seriously and strive to ensure our rooms are properly represented in all our marketing materials. We value your input and would like to look into this matter for further improvement. Please know that we offer rooms of different sizes, and we hope you will consider returning so we can better assist with your accommodations.
Great location
Rooms are nice and clean but our window was very small not allowing you to take in the incredible views
Otherwise great place
Thomas
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Thomas, we're thrilled to hear you enjoyed your stay at YVE Hotel Miami Downtown, particularly our prime location and pristine accommodations. We appreciate your feedback regarding the windows and understand the importance of capturing those incredible Miami views. We're continually looking for ways to elevate our guests' experience and your insight is valuable. We can't wait to welcome you back on your next trip.
room was not clean.
bed sheets were stained and dirty-totally unhygienic
no shower gel
housekeeping did not attend
staff could not discuss complaint as this needed to be referred to manager-4 days later I am still waiting on call
totally dissatisfied!!!!
David
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide an exceptional experience to all our guests, and we are sorry that we fell short of your expectations. Your comments have been shared with the relevant departments, and we will do our best to address them promptly. Please feel free to contact us directly if you would like to discuss your stay in further detail. We appreciate your patronage and hope to have the opportunity to serve you better in the future.
Great staff and wonderful hospitality, extra special thanks to Julie at front desk for exceptional customer service at front desk and speedy front desk check in. Will definitely stay at Yves again.
Victor
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Victor, thank you for sharing your positive experience. We're thrilled to hear that you found our team members, especially Julie, to be so accommodating. Their dedication to superior customer service is part of what makes the YVE Hotel Miami Downtown special. We eagerly look forward to your next stay.
Cozy environment that was perfect for what I needed.
Kiana
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Kiana, it's wonderful to hear that YVE Hotel Miami Downtown provided a comfortable setting that suited your needs. We value your kind feedback and look forward to your return.
6/10 Okay
Shelby
18 Apr 2024
Shelby
Stayed 1 night in Apr 2024
Response from Customer Service on 8 May 2024
Shelby, thank you for rating your stay at YVE Hotel Miami Downtown. It seems your experience was average. We're dedicated to constant improvement and would appreciate learning more about what could have made your visit more remarkable. We hope to see you again soon, allowing us the opportunity to provide a more memorable stay.
6/10 Okay
Amber
Travelled with family
17 Apr 2024
Disliked: Cleanliness, staff & service
The room tiny! Bathroom is tiny!! Not really clean. The staff is rude
Amber
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Amber, your feedback is important to us. We regret to hear that you found the room size and cleanliness not to your expectations. Here at YVE Hotel Miami Downtown, we strive to ensure every guest finds their stay pleasant and memorable. It's also unfortunate to hear about the lack of courtesy you experienced, as our team members are commended for their professionalism and friendliness. We have taken note of your comments and they will be used to review and improve our services moving forward. Thank you for sharing your experience. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Keli, Jacksonville
Business traveller
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great staff, good location, definitely coming back.
Keli
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Keli, it's wonderful to hear that you appreciated our exceptional team and convenient location at the YVE Hotel Miami Downtown. It's particularly pleasing that you're already planning to visit us again. We're eager to welcome you back to provide you with another great stay.
We had a great stay, in such a convenient location. We had a nice clean and large room, which was extremely comfortable.
Tayla
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Tayla, we're delighted to hear about your enjoyable stay at YVE Hotel Miami Downtown. It's fantastic to know you appreciated the well-maintained and spacious room, finding it to add to your comfort during your visit. We agree, our location is indeed a great advantage. Thank you for choosing us and we look forward to welcoming you back in the future.
You are basically paying for the location. This hotel was terrible. Elevators took forever, my bathroom smelled terribly. It appeared as there was mold in the bathtub. Definitely would not recommend. I would say you get what you pay but I paid a decent amount of money to stay in a 1 star hotel.
Jane
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Jane, we're disheartened to learn about your recent experience. Your disappointment with the condition of your bathroom and the wait time for the elevators is noted. We continuously strive to improve our customer experiences and concerns like yours provide valuable insight. Should you choose to stay with us in the future, we aim to provide you with a much better experience.
8/10 Good
DIONETA
Travelled with partner
16 Apr 2024
Liked: Cleanliness, staff & service, amenities
The hotel was nice, you can tell it was just renovated as it had the imperfections of a rush job but the attempt was appreciated . The downside/worst part is it has 16 floors plus PH and only 2 tiny elevators that hold less than 6. The 2nd one was broke so the process took 30 to 45 minutes per trip.
DIONETA
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Dioneta, thank you for sharing your thoughts about your stay at YVE Hotel Miami Downtown. We're pleased that you noticed and appreciated our recent renovations. We do apologize for any inconvenience the wait time for the elevators might have caused. Please be assured we're always striving to improve service and we value your feedback as it provides us the opportunity to better our guest experience moving forward. We hope you return for another visit soon.
6/10 Okay
Sandy
Travelled with partner
16 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is outdated
Sandy
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Sandy, acknowledging your feedback about the aesthetics of the property, we appreciate your viewpoint. Our establishment strives to blend a certain vintage charm with modern conveniences, and we're sorry if it wasn't to your liking. Your thoughts are crucial for us to continually evolve. Please do consider us again in the future, as we would love to provide a refreshed experience.
The only good part about this hotel is it's location. Everything else is absolutely horrible. I was lied to multiple times by more than three people
David
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
David, we appreciate your feedback and regret to hear that your experience with us didn't meet your expectations. Our hotel is highly focused on integrity, and it's unfortunate that you perceived any miscommunication during your stay. We continually strive to provide top-notch service to our guests and any deviation from this is not the standard we aspire to. Rest assured, we'll look into your concerns. We hope to get another opportunity to better serve you in the future.
8/10 Good
Bobbie, Detroit
15 Apr 2024
Liked: Staff & service
Bobbie
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Bobbie, we're glad to see you had a favorable stay at the YVE Hotel Miami Downtown. We appreciate your positive rating on Expedia and hope to have the pleasure of welcoming you back soon.