Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool umbrellas
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Reviews of The Palms Hotel & Spa

4 out of 5
The Palms Hotel & Spa
3025 Collins Ave, Miami Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1260 out of 1862 reviews" "
Rating 8 - Good. 369 out of 1862 reviews" "
Rating 6 - Okay. 108 out of 1862 reviews" "
Rating 4 - Poor. 63 out of 1862 reviews" "
Rating 2 - Terrible. 62 out of 1862 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and decor
Stayed 3 nights in May 2024

10/10 Excellent

Magna, Warwick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Luxury hotel. Perfect and beautiful place a few steps to the beach, they offer lounge chairs, towels and umbrellas, wonderful! Great omelet station by the nice buffet breakfast. We’ll be back again!
Stayed 4 nights in May 2024

10/10 Excellent

Sarah Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to be based for our family of 5 during our stay in South Beach. The Palms is a very clean and well maintained property which is close to restaurants but also a peaceful place to retreat to. The pool area is surrounded by lush green trees, fronds and flowers. There are plenty of seating options. The towel service and ice water is 5 star. There is a very nice, clean strip of beach and swimming area at the Palms. We loved sitting on the beach and the friendly staff down there. The rooms were well laid out and didn’t feel cramped. They were beautifully cleaned every day, There were a few things that were not great. The first thing was the elevators were slow; in both banks only 1/2 elevators were operating which made for long wait times and several trips up the stairs. The second was the service at the main bar which was both slow and not as friendly as the rest of the hotel. One night we waited 25 minutes to be served and made to feel as though we were the ones being impatient. Thirdly, there is a terrible smell of sewage on the main floor around the bathrooms in the lobby. All in all, we really enjoyed our time at the Palms and I’d definitely recommend it to families young and old.
Stayed 4 nights in May 2024

8/10 Good

Marites

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had my daughters wedding here and it was five star. I would highly recommend this hotel and venue for a wedding with Staff. The crew about it was just perfect.
Stayed 1 night in May 2024

4/10 Poor

Ashlee

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first issue we had with the hotel was the elevators. There was only one elevator working in the front of the hotel. So in order to get to your room you had to ride all the way up and on the way up the doors would open and people would stuff on and so on. The next issue was there was a dirty razor (with hair in it) in the bathroom which indicates to me that the room was not properly cleaned. Lastly, the hallways, and common areas were extremely hot like there was something wrong with the A/C. The only cool areas were in the room and in the restaurant.
Stayed 2 nights in May 2024

8/10 Good

Patricia, Bethesda

Travelled with family
Nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, intimate and very pretty. Well laid out and the staff was extremely friendly and helpful
Stayed 1 night in May 2024

8/10 Good

daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. I thought valet parking charge was expensive especially as we didn’t know. Resort fee was charged which seemed unfair as we use any of the facilities.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Neema

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, easy beach assess, a resort feeling pool area. Rooms are a nice size, clean and super comfort bed. Highly recommended.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to come back
Stayed 1 night in May 2024

10/10 Excellent

Armand

Stayed 3 nights in Feb 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the fact that there is no balcony and the price for the buffet at breakfast is too expensive.
Stayed 5 nights in Apr 2024

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Gorgeous hotel; had an Oceanfront room and the morning views were incredible.
Stayed 3 nights in May 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a lovey feel about it. An oasis in th city. The room let the hotel down. - fridge that didn’t work - incredibly small bathroom - double beds in such a room are not for sharing, so to advertise as could sleep 4 is a real misrepresentation.
Stayed 4 nights in Apr 2024

10/10 Excellent

Odalis Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Excellent service by all of the staff. Good restaurants within walking distance. Great property beautifully landscaped with lots of comfortable, cozy spaces to curl up and relax. Service provided by Tony at the pool bar was 10 stars!!! Also would like to mention Anna (from Rome, Italy) our breakfast server at the restaurant. Would definitely stay again.
Stayed 4 nights in Apr 2024

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is great. Too expoensive given noisy renovation work in the restaurant stopped us eating and having breakfast after first day and lifts were incredibly slow with some out of order
Stayed 4 nights in Apr 2024

10/10 Excellent

Jillian

Stayed 3 nights in Apr 2024

10/10 Excellent

Ihor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel!!
Stayed 5 nights in Apr 2024

8/10 Good

Tiana Lokelani, Waianae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained. Staff members were helpful. Pool/beach service were on top of everything. Wish they would have a microwave in the room so we could heat up food because eating out is too expensive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Apr 2024

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was not very helpful or attentive. Had to ask for good service several times at beach and patio bars. Restaurant staff not overly friendly or attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rishi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice treat to be staying at this property. The staff were super friendly and helpful. The vibe is relaxed and you do not feel that you are in an over crowded big chain hotel. It’s a nice revamped 80’s luxury hotel. Only complaint is that I thought the bellman service could be a lot better. When we arrived we had to fetch 3 suitcases up the stairs and into the lobby and the same thing on the way out. Definitely would benefit from some assistance next time! Shout out to the nice restaurant staff that allowed us to use their plates and cutlery when we ordered some Uber Eats to the room! We will definitely be staying here again!!
Stayed 4 nights in Apr 2024

8/10 Good

JOANNE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Construction at hotel by outdoor dining area was awful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jean M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at The Palms. We have stayed 2/23 & 4/24. It was even better this 2nd time. The staff is friendly and attentive. We especially loved Vanessa & Anna in the dining area as well as the woman in the towel dispensing area. The staff on the beach were excellent as well.
Stayed 4 nights in Apr 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best place we’ve ever stayed!
Stayed 1 night in Apr 2024

10/10 Excellent

Burcu

Stayed 3 nights in Apr 2024

8/10 Good

aparna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautifully landscaped. The hotel calms you down instantly with its vibe. People do take drinks into the pool and eat by it too, so sometimes you will find the odd bread piece floating in the pool- it's on the people who visit, not the hotel staff. The hotel's staff are quite helpful and work to make people feel relaxed. Pros are its ambience, overall cleanliness and greenery. Two big cons- our safe was broken from day one and was never fixed or replaced, nor were we offered a different room despite my repeated complaints. The second issue was that the hotel does not offer tea bags and hot water for tea. I had to pay for teabags to be sent up. Coffee is lovely, but a calming tea would be nice as well. The beach is lovely, staff pleasant, and the ground staff extremely hard working- I think the hotel owes it to these workers- the ones at the beach, the ones serving drinks, the valets, and the ones cleaning- they were wonderful and made the stay very relaxing largely. I cannot say the same for the front desk, and the concierge because I didn't interact a lot and when I did my complaints were brushed off with smiles- when people pay a lot they expect services they pay for. But all other staff were fantastic!
Stayed 4 nights in Apr 2024

8/10 Good

Seda

Travelled with family
Liked: Cleanliness, amenities
Beach is very nice but service was too slow, you need to wait 30 min for 1 drink!!! ! I think there wasn't enough staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

David Frederic Cauble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Fereshteh

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Found a beetle in our room. In overall the price is not worth it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elidon

Great hotel to stay
Stayed 1 night in Apr 2024

8/10 Good

Tzu Hsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and room are very small relating to the price, but the service was good
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gour, Fremont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for family with kids as well. Easy and direct access to beach.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gaetan R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Hyo-Sil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room condition is great and breakfast is also very nice, simple but tasty. The direct beach access was also very good for kids playing and swimming. The frontdesk lady was not very kind but other people were very nice. Overall expensive but worth staying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach
Stayed 1 night in Apr 2024

10/10 Excellent

Zevulon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice warm and accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

edyta

Stayed 4 nights in Mar 2024

10/10 Excellent

Mary Ann

Stayed 5 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our short week in Miami Beach. It was quiet and relaxing with great staff and all the conveniences.
Stayed 4 nights in Mar 2024