Outdoor pool, open 7:30 AM to 8 PM, pool cabanas (surcharge)
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Reviews of South Beach Hotel

4 out of 5
South Beach Hotel
236 21st St, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 772 out of 1328 reviews" "
Rating 8 - Good. 136 out of 1328 reviews" "
Rating 6 - Okay. 134 out of 1328 reviews" "
Rating 4 - Poor. 130 out of 1328 reviews" "
Rating 2 - Terrible. 156 out of 1328 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

I liked the location and our room was nice/clean
Stayed 2 nights in Apr 2024
Response from Guest Service Team on 15 Apr 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
My room smelled musty , couldn’t get out of there fast enough
Stayed 1 night in Mar 2024
Response from Guest Service Team on 15 Apr 2024
Dear Peter, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Excellent

Fritzgerald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 15 Apr 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beach, nightlife and public transport around the city. Friendly staff. Beautiful Art Deco hotel but a little tired on the inside and showing its age. We had some damp salts penetrating the walls so the room smelt damp. Coffee pods are chargeable and had been included everywhere else we stayed. The chairs were very worn and taped up with Scotch tape. The hot tub was over chlorinated but hopefully that was a one-off! Rooftop pool was lovely with bar, great sun loungers and beds.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 11 Apr 2024
Dear Nadine, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time that I stay at this place and I feel like everything gets better than the first time . We had a cold night and we wished to be able to turn on the heat in the room but there was not such a option. We survived tho. Other way everything was excellent
Stayed 5 nights in Apr 2024
Response from Guest Service Team on 11 Apr 2024
Dear Nicole, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

4/10 Poor

Tayfun, Sanignacio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was an old hotel rooms there is no reception they are using next door hotel reception and facilities. l very disappointed. Do not believe pictures SBH hotels
Stayed 6 nights in Mar 2024
Response from Guest Service Team on 9 Apr 2024
Dear Tayfun, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

8/10 Good

Shanell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was cool, kind of outdated but rooms are nice and it’s waking distance from beach and have roof top pool
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 8 Apr 2024
Dear Shanell, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not the same as pictured, the room smelled like mildew, the room were much smaller then pictured. The pool area was not kept well, the pillows were stained, the pool water was spilling out of the pool which made the floor wet and unsafe. Repairs are needed.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 8 Apr 2024
Dear Samantha, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

6/10 Okay

Alie

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The place is no what you see in the photos is the hotel beside , the room was clean but the AC horrible no cooling enough, but the really worse part and be ready if you book here is the parking they don’t have parking what they offer you is public parking on the other block for 40 dollars at day if you have any disability please don’t book here they will give your spot on the last floor wish 5th and they don’t have elevator so every time you go out you need to walk up and down be aware of this
Stayed 1 night in Mar 2024
Response from Guest Service Team on 8 Apr 2024
Dear Alie, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

8/10 Good

Stevia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and friendly. The only negative was the A/C wouldn’t go lower than 72 F and the mattress was close to its final days. That is honestly my only complaint. Room was clean, staff was fantastic, loved the beach access and the rooftop pool.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 8 Apr 2024
Dear Stevia, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Terrible

Kaori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room was not like it was advertised. It was very bad and I was very very disappointed. But staff was excellent.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 3 Apr 2024
Dear Kaori,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

6/10 Okay

Leah

Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
I would say the only thing I liked was the location and the amenities on the beach. The property looked nothing like the pictures. I got the impression The hotel is actually just a place for surplus guests when the actual hotel which is Boulan doesn’t have room. The rooms are very dated and there was renovations happening. The pics you see on their sight is actually for the other hotel. The one pic with the pink couches doesn’t even exist. I felt like I was being tricked. Also they charge extra for cleaning services everyday which is usually part of the daily charge.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 1 Apr 2024
Dear Leah, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Excellent

Judith

Great roof top pool
Stayed 1 night in Mar 2024
Response from Guest Service Team on 1 Apr 2024
Dear Judith, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okay

Leonila

Travelled with family
Liked: Staff & service
The pictures on the website did not match the actual South Beach hotel. Our room was out dated and the beds were very springy and uncomfortable. We stayed at South Beach not knowing the its affliated with Boulan hotel which is next door and where the pool...restaurant..check-in reception etc all took place there and where the pictures on the website are from .... The positive side was the staff was nice and the location other than that the photos on the website for South Beach hotel was very misleading....
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 1 Apr 2024
Dear Leonilla, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Terrible

Gustavo

Disliked: Cleanliness, property conditions & facilities
The property location is really good, however the property is really old, smelling old carpet and windows totally dirty. Frustrating!! There was a leek in my room that made all of our clothes wet and not even an offer to switch to another place. The hospitality and customer care was missed unfortunately.
Stayed 6 nights in Mar 2024
Response from Guest Service Team on 31 Mar 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Terrible

Dreà

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nail on the coffin was being charged additional $75 for checking out 30 min late. They do a bait and switch on building pictures. Staff was rude at front desk and lobby. Had to switch out of first room because the order of mildew. Hallways and elevator stink.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 31 Mar 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like mold. Was dirty. There was a bogger on the pillow. Construction work was being done right at the window. Immediately checked out and left
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 22 Mar 2024
Dear Mathew,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel.

2/10 Terrible

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on 25 Mar 2024
Dear Nadine, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

10/10 Excellent

c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the decoration and everything about the property! Beautiful place to chill.
Response from Guest Service Team on 21 Mar 2024
Dear Valuable Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. This is a special hotel with amazing staff. Everyone was professional and helpful. The location and views can be beat!
Response from Guest Service Team on 21 Mar 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

Lynn

Stayed 1 night in Mar 2024
Response from Guest Service Team on 9 Apr 2024
Dear Lynn, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

fadi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never go back !!!
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 20 Mar 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

4/10 Poor

Lai Wan, Las Vegas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on 17 Mar 2024
Dear Lai,Thank you for staying with us at South Beach Hotel and for sharing your feedback. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

agustin

Liked: Cleanliness, staff & service, property conditions & facilities
what a beautiful hotel. We were very comfortable with everything. close to bars, restaurants. we will come back
Stayed 1 night in Mar 2024
Response from Guest Service Team on 13 Mar 2024
Dear Agustin,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Poor

Meghan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website do not match the reality. The hotel is very dated, dingy, and smells. It took me days to reach someone to confirm our reservation before arriving. Upon arrival, it was dark with some interesting characters roaming about. After a while, we learned we had to check in at a neighboring hotel and all the amenities listed on the website are located at the hotel next door. They put us (3 young women) in a smelly room that had an adjoining door to two very suspicious and odd-behaving men. They switched our room upon request so we felt safer but it was still subpar. Very disappointed in the very false advertising. Don’t make the same mistake we did. Luckily, we were able to find a new hotel the next day. Vacation saved!
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 12 Mar 2024
Dear Meghan,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel

2/10 Terrible

Deanna

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience ever! They assigned me a room outside the normal hotel through a locked gate where no people were. It was isolated and very dirty. Bars on the windows and not even a solid door on the room. I immediately left and would never return. I felt completely unsafe there.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 12 Mar 2024
Dear Deanna,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel

8/10 Good

David, Deroche

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good little loud between rooms but good size rooms and clean. Staff was friendly. Need to pay for a voucher for your free breakfast. If you're booking from a second party you will be charged a resort fee of almost 60 dollars a day US. Best to call directly rather than use Expedia or booking sites.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 8 Mar 2024
Dear David,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! Allow me to apologize for any inconvenience the noise levels may have caused. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future .Regards, Guest Service Team South Beach Hotel

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Feb 2024
Response from Guest Service Team on 6 Mar 2024
Dear Adrian,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

2/10 Terrible

Thomas, Lago Vista

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. Nothing from annuls ale beach hotel with 4 stars. Rooms dirty and run-down, with only teenagers. This is a spring break motel. Beds were so uncomfortable, dirty (with white residue(!)), furniture damaged, WiFi not working, a/c rattling…
Stayed 1 night in Mar 2024
Response from Guest Service Team on 5 Mar 2024
Dear Thomas,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
There were bugs crawling out of my air vent. Ended up checking out a day early.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 1 Mar 2024
Dear Diana,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services. A member of our Guest Services Team will be reaching out to you shortly to address the inconveniences you have encountered during your stay.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel!

6/10 Okay

Anna

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the service was very unpleasant. I arrived earlier and I also wrote in advance and called that I would be there in the morning and if possible, I could check in earlier. Unfortunately, the lady at the reception was not nice and told us to wait until 4 p.m. She didn't even suggest that if it was available, I would write to her by phone. Secondly, the reception is not located at the South Beach Hotel but at the first Boulan Hotel. No information, people come to the door and it is closed. The rooms are quite clean, unfortunately it is an old, renovated hotel. Bathroom accessories are very poor, such as shampoo and washing liquid for one person, it's ok, but if there are two, unfortunately they are small disposable tubes. It should be more. For a hotel, I can only give it 2 stars.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 1 Mar 2024
Dear Anna,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services. A member of our Guest Services Team will be reaching out to you shortly to address the inconveniences you have encountered during your stay.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Beach Hotel!

2/10 Terrible

Shshay

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not was related in the pictures! It’s a small boutique hotel that had a moldy smell! Other than our weekend housekeeper the staff were very unwelcoming! You check in in a different hotel than the one you’re staying in. There’s was a lot of false advertising about the hotel! We asked for ice they said they were on the way when we called back they said that the person left for the day! Overall will not ever return.
Stayed 4 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
Dear Candace Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

4/10 Poor

Candace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located but not the cleanest property. At night it is VERY loud and noisy for the rooms located on the first level from outdoor foot and vehicle traffic.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 26 Feb 2024
Dear Candace Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

6/10 Okay

Abby-May

Stayed 3 nights in Feb 2024
Response from Guest Service Team on 26 Feb 2024
Dear Abby, We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely,Guest Service

2/10 Terrible

Yetunde

Disliked: Property conditions & facilities
The staff was unfriendly during check in, the walk way was slippery, there was no one to assist with bags during check in, unpleasant old house smell in the landing area, squeaky bed frame, the washroom was dirty.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 19 Feb 2024
Dear Yetunde,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel

4/10 Poor

Ty

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fire Alarm went off after midnight. The pool photos and lobby for check in are at neighboring hotel. Great location for walking. Parking is paid on street $4 an hour or parking garage $40.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 18 Feb 2024
Dear Guest, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Terrible

Kelli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building was rundown. Staff were nice. Expected more for what we paid
Stayed 4 nights in Feb 2024
Response from Guest Service Team on 12 Feb 2024
Dear Kelli,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel

4/10 Poor

Adeline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I regret to state that I do not intend to patronize this hotel in the future. While the rate charged was $317.00, I would recommend a rate range of $126 to $150 per night based on the observed quality. The room exhibited signs of neglect, including tears in the rug, visible stains on the drapes, and apparent mold on the air vents, along with a discolored ceiling. The pictures shown on Expedia were totally false. That hotel truly needs some tender loving care, badly.
Response from Guest Service Team on 8 Feb 2024
Dear Adeline,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, amenities
This hotel located, super conveniently near the beach. It was slightly unclear how to get beach loungers and towels at the beach but once checking in with the staff on the beach, we received towels and got to sit on the loungers. The pool at the hotel next-door was gorgeous and food at the Orange Blossom was very good. The hotel itself operates without any staff interaction (no front desk, only at the hotel next-door) within the building and the only staff we saw was the occasional housekeepers. The room itself was nice enough however, the window was pretty badly cracked, there was a few leaks in the bathroom, and the mini fridge in the room did not work very well. Overall, I definitely would stay at the hotel again, and definitely enjoyed how walkable it was to the nearby restaurants and shops.
Response from Guest Service Team on 7 Feb 2024
Dear Anna, Thank you for staying with us at South Beach Hotel and for sharing your comments. I am delighted that you take advantage of our convenient location, right in the heart of South Beach. Although we would have preferred you had a better stay, we highly appreciate your feedback as we always strive to find ways to satisfy our valued guests. We hope to have the pleasure of welcoming you back to re-experience South Beach! Guest Services Team

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service
Located in a quiet area with easy access to the beach, many things to do within walking distance. The staff were very professional and kind, and got our room ready early for us. The hotel itself is older and clearly needs a renovation but it was clean and comfortable and has charm. Did expect a bit more given the photos.
Response from Guest Service Team on 7 Feb 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel smells really bad , the room is not what is seen in the picture. Not recommended . There is no lobby. When you call for check out, they don’t answer and make you pay extra
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 4 Feb 2024
Dear Philip,Allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.Sincerely,Guest Service Team

6/10 Okay

Karla

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was nice at first, but once you started to ask more questions, they began to be rude. The hotel does not look like the way it is on Expedia. I thought it was going to be one hotel. It turns out it is two hotels. There building is very old and once I got there, there was alot of renovations, or constructions going on. Apparently, the hotel is two hotels in one now? They do not tell you that until you get there. Which means the pool you need to take two elevators, and a whole walk around to get to the roof top pool. The parking is terrible to say the least. You think you pay $40 a day for parking to atleast it have elevator for yourself and luggage. Nope my car ended up being in the 3rd floor and I had to come down with luggage 3 floors down. The worst. I had switched over to another parking garage but it was $20 a day which is alot better than $40 but the elevator was out of service. Miami sucks. The parking situation sucks, let me not mention the gas in Miami super expensive. The restaurants were ok, I thought they were going to be better. The restaurant Miami hype was not at all what it seemed. The area is very old and trying to be upkept but somehow it fails to do so. The rich people were extremely rude, and to the left you will see bums and piss everywhere, it smelled. Then there is you in the middle trying to figure out what is going on. The only thing nice was the beach, the pool, and some stuff in the hotel which was the bar, and food items they had for you
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 4 Feb 2024
Dear Karla,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. A member of our Guest Services Team will be reaching out to you shortly to address the inconveniences you have encountered during your stay.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 4 Feb 2024
Dear David,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!Sincerely,Guest Service Team

10/10 Excellent

Joseph

Travelled with family
Everything was great. My tv didn’t work but that was fine since I don’t really watch tv but the next person might.
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 31 Jan 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and walking distance of many shops and restaurants. Also close to the beach. very quiet area
Stayed 3 nights in Jan 2024
Response from Guest Service Team on 29 Jan 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

6/10 Okay

Antoinette

Stayed 2 nights in Jan 2024
Response from Guest Service Team on 31 Jan 2024
Dear Guest,Thank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely,Guest Service

10/10 Excellent

Murat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An awesome service
Stayed 1 night in Jan 2024
Response from Guest Service Team on 22 Jan 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Team on 20 Jan 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

10/10 Excellent

kevin

Stayed 4 nights in Jan 2024
Response from Guest Service Team on 20 Jan 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

2/10 Terrible

AIKO

Disliked: Staff & service, property conditions & facilities
Response from Guest Service Team on 29 Jan 2024
Dear Guest,Thank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely,Guest Service