Exterior

Reviews of Comfort Inn & Suites Downtown Brickell - Port of Miami

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 1672 out of 3290 reviews" "
Rating 8 - Good. 841 out of 3290 reviews" "
Rating 6 - Okay. 369 out of 3290 reviews" "
Rating 4 - Poor. 203 out of 3290 reviews" "
Rating 2 - Terrible. 205 out of 3290 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy L

Liked: Cleanliness, staff & service, property conditions & facilities
Only down side was the breakfast area
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a convenient location but it was astronomically expensive! The staff at check in were fantastic and helpful. The breakfast staff were grumpy and did not seem to want to be there. The pool closed quite early but it was a nice patio.
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and appreciated the excellent service provided by our check-in staff. However, we apologize for any inconvenience caused by the pricing. We strive to offer competitive rates while maintaining the quality of our services. Your comments regarding the breakfast staff's demeanor are concerning, and we'll address this internally to ensure a more welcoming atmosphere for all guests. Additionally, we appreciate your feedback regarding the pool hours and are glad you enjoyed our patio area. We hope to have the opportunity to welcome you back and provide an even better experience.

10/10 Excellent

Tiffany S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel.We always stay here when we're in brickle. Very clean very organized very helpful and enclosed proximity to everything you need to do.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you so much for your glowing feedback! We're thrilled to hear that you enjoyed your stay with us at our hotel in Brickell. Maintaining cleanliness and organization while providing exceptional service is always our top priority, and we're delighted that we met your expectations. Our central location offers convenient access to all the attractions and activities Brickell has to offer, ensuring that your visit is both enjoyable and stress-free. We look forward to welcoming you back on your next trip to the area!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect stay night before a cruise!
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you for your feedback regarding the proximity to the ports. We're delighted to hear that our location was convenient for your needs. Ensuring easy access to transportation hubs is a priority for us, and we're pleased that it contributed positively to your experience. We continually strive to provide a seamless stay for all our guests, and your comments are invaluable in helping us maintain and improve our standards. We look forward to welcoming you back on your next visit.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Close to the ports
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you for your feedback regarding the proximity to the ports. We're delighted to hear that our location was convenient for your needs. Ensuring easy access to transportation hubs is a priority for us, and we're pleased that it contributed positively to your experience. We continually strive to provide a seamless stay for all our guests, and your comments are invaluable in helping us maintain and improve our standards. We look forward to welcoming you back on your next visit.

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no water whatsoever in the entire property, none in the room, nor any to purchase in the lobby as well. will never be staying here again
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of your expectations regarding the availability of water. Your feedback is invaluable, and we will promptly address this issue to ensure it does not recur in the future. We hope you will reconsider and give us another opportunity to provide you with the excellent service you deserve on your next visit.

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing fun and wonderful staff.
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
We're thrilled to hear that you had an amazing and fun experience during your stay with us! Our team takes great pride in providing exceptional service, and it's heartening to know that our efforts were appreciated. We strive to create a welcoming and enjoyable atmosphere for all our guests, and your kind words serve as a testament to our commitment. Thank you for choosing to stay with us, and we look forward to welcoming you back for more wonderful experiences in the future!

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 15 minutes from Miami Intl Airport and 5 minutes away from cruise port. Affordable price and big clean room on the 5th floor. No complaint.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you for your valuable feedback! We're thrilled to hear that you found our hotel conveniently located near both Miami International Airport and the cruise port, making your travels hassle-free. It's fantastic to know that you enjoyed the spacious and clean accommodations on the 5th floor, and we're delighted that our affordable pricing met your expectations. We're committed to providing exceptional experiences for all our guests, and we look forward to welcoming you back for another enjoyable stay soon.

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, organized. The staff was very friendly.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 28 Mar 2024
Thank you very much for your positive feedback! We're thrilled to hear that you found our establishment to be clean, organized, and that our staff provided you with friendly service. Maintaining a welcoming environment and ensuring our guests feel comfortable is a top priority for us. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Good

Just a

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 26 Mar 2024
Thank you so much for taking the time to share your positive feedback for our satff! It truly means a lot to us to hear about your experience and to know that we were able to meet your expectations.

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 26 Mar 2024
Thank you for your feedback! Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Angelica

Travelled with partner
Liked: Staff & service
The property was very loud and difficult to get in and out of. Front desk staff were friendly.
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 26 Mar 2024
Dear Angelica, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the noise levels and accessibility challenges you encountered during your time here. Rest assured, we'll take your comments into consideration to improve our property's ambiance and ease of access. However, we're glad to hear that our front desk staff provided you with friendly service throughout your stay. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. Thank you for choosing to stay with us.Regards.

10/10 Excellent

Rosslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the canal.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 25 Mar 2024
It's wonderful to hear that you had such a positive experience with us! We take pride in providing exceptional service and comfortable accommodations for our guests. Our team works hard to ensure that every aspect of your stay exceeds expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Desarae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 24 Mar 2024
Thank you so much for taking the time to share your positive feedback! It truly means a lot to us to hear about your experience and to know that we were able to meet your expectations.

6/10 Okay

Alisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 26 Mar 2024
Thank you for your feedback! Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Fadeke

Travelled with family
Liked: Property conditions & facilities
great hotel
Stayed 1 night in Mar 2024
Response from Jermaine Burke on 22 Mar 2024
Dear Guest,Thank you for staying At Comfort Inn & Suites Brickell. We are very happy to learn that your stay with us was enjoyable. It was our pleasure to provide you with quality service and accommodation.Best RegardsJermaine/GM

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, rooms are clean very large, extremely comfortable beds
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 23 Mar 2024
It's wonderful to hear that you had such a positive experience with us! We take pride in providing exceptional service and comfortable accommodations for our guests. Our team works hard to ensure that every aspect of your stay exceeds expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 Poor

Kris

Travelled with family
Disliked: Amenities, property conditions & facilities
no car parking for check in !!!!! very poor parking poor service -
Stayed 1 night in Mar 2024
Response from Front Desk Team on 23 Mar 2024
We're truly sorry to hear about your frustration with our parking situation during check-in. Your feedback is invaluable to us, and we apologize for any inconvenience this may have caused. We understand the importance of convenient parking for our guests and will take your comments into serious consideration as we strive to improve our services. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service
Clean with decent breakfast. Holy loudness if you are facing the river. It was loud all night from the music from boats. The pool was nice also
Response from Front Desk Team on 23 Mar 2024
Thank you for your feedback! We're delighted to hear that you found our hotel clean with a decent breakfast, and that you enjoyed our pool facilities. However, we apologize for the inconvenience caused by the noise from the river, especially at night due to music from boats. Your comfort is important to us, and we'll certainly take your comments into consideration to find ways to mitigate noise disturbances for our guests in the future. We appreciate your understanding and hope to welcome you back for a more peaceful stay soon!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked one night at this hotel and everything was nothing but good from checking in. The front desk was very helpful she even upgraded us to a suite. She recommended great places to go eat, i love how they have shuttles to the port for a small fee. if i ever come back to Miami i will definitely book here again.
Response from Fernanda (Front Desk agent) on 21 Mar 2024
It sounds like you had a fantastic experience at the hotel in Miami! The front desk staff's helpfulness and the complimentary upgrade to a suite must have been a pleasant surprise. Having shuttles available to the port for a small fee is definitely convenient, especially for travelers looking for hassle-free transportation options. It's great to hear that you enjoyed your stay and that you're considering booking there again if you return to Miami. Positive experiences like yours are always worth sharing and can be helpful for other travelers looking for recommendations.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to port.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 19 Mar 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel convenient, especially in its proximity to the port. We always strive to provide a seamless and comfortable experience for our guests, and it's great to know that our location met your expectations. We hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Jagadeep

Stayed 1 night in Mar 2024
Response from Front Desk Team on 23 Mar 2024
Thank you for your feedback! Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Carrinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room we had the water in the tub would not go down. Maintenance had to come fix .even when it was fixed the water still drained slow. It was like taking a bath and shower at the same time.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 19 Mar 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the drainage issue in your room. Your feedback is invaluable in helping us identify areas for improvement. Rest assured, we have addressed this with our maintenance team to ensure that such issues are promptly resolved to maintain the comfort of our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much more enjoyable stay in the future.

10/10 Excellent

Michael, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 19 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we could meet your expectations. Your positive feedback means the world to us, and we can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Shari

Travelled with family
Liked: Amenities
It was in close proximity to the main city center
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 18 Mar 2024
Thank you for your positive review! We're delighted to hear that you found our hotel's location to be convenient and close to the main city center. We strive to provide our guests with easy access to all that the city has to offer, ensuring a memorable and enjoyable stay. We hope to welcome you back again soon!

8/10 Good

Sakina

Liked: Cleanliness, staff & service, amenities
Accommodations were nice, property could use a face lift. Staff was nice.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Downtown Brickell on 17 Mar 2024
Dear Sakina,Thank you for your review and feedback. We're glad to hear that you found our accommodations nice and our staff friendly. We appreciate your suggestion regarding the property's appearance and will take it into consideration for future improvements. We hope to welcome you back soon.Best regards,

8/10 Good

Emily, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed the night before a cruise. Overall condition was good. Could use updating. It wasn’t dirty, just old. Neighborhood around the hotel isn’t super walkable. Sidewalks seemingly end on major roads around the hospital. But, it was safe, clean, and priced well for the night before a cruise.
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Downtown Brickell on 17 Mar 2024
Dear Emily,Thank you for sharing your feedback. We're pleased to hear that you found our hotel safe, clean, and reasonably priced for your pre-cruise stay. We appreciate your insights about the surrounding neighborhood and will look into ways to enhance walkability. Your comments help us improve, and we hope to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell on 17 Mar 2024
Dear Wendy,Thank you for taking the time to rate your experience with us. We're thrilled to see that you had a positive stay at our hotel. If you have any specific feedback or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to transportation, restaurants and shops
Stayed 3 nights in Mar 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on 16 Mar 2024
Dear Maria,Thank you for sharing your feedback. We're glad to hear that you found our location convenient with easy access to transportation, restaurants, and shops. Your satisfaction is important to us, and we appreciate your support.Kind regards,

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but expensive for the limited dining
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 15 Mar 2024
Thank you for your feedback. We're delighted to hear that you found our accommodations to be clean. Regarding our dining options, we understand your concern and are continually striving to balance quality with affordability. We appreciate your input and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and quiet.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 15 Mar 2024
Thank you for taking the time to share your experience with us! We're pleased to hear that you found our accommodations to be clean and quiet. Maintaining a serene and tidy environment for our guests is a top priority, and we're delighted that we could provide you with a peaceful stay. We look forward to hosting you again in the future!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, friendly staff
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 15 Mar 2024
We greatly appreciate your kind words! Maintaining a clean environment and ensuring our guests feel welcomed by our friendly staff are top priorities for us. It's wonderful to hear that you had a pleasant experience during your stay. Your feedback motivates us to continue delivering exceptional service. We look forward to hosting you again in the future!

10/10 Excellent

Jelisaveta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Thank you all!
Stayed 5 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 15 Mar 2024
Thank you so much for your positive feedback! We're delighted to hear that you found our offering to be a good value for your money. We strive to provide our guests with exceptional experiences at reasonable prices and we're thrilled that we were able to meet your expectations. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big
Stayed 1 night in Mar 2024
Response from Front Desk Team on 23 Mar 2024
Thank you for your feedback! We greatly appreciate your kind words about our friendly staff, clean and spacious rooms, and comfortable beds. Providing exceptional service and comfortable accommodations is our top priority, and we're thrilled to hear that we met your expectations. Your satisfaction is our ultimate goal, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the river walk behind the hotel.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell on 14 Mar 2024
Dear Steve,We're thrilled to hear that you enjoyed the river walk behind our hotel during your stay. Thank you for taking the time to share your positive experience with us. We hope to welcome you back soon for another enjoyable stay.Best regards,

6/10 Okay

Raisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 15 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad you chose to stay with us and appreciate your honest review. We're always looking for ways to improve, so your input is invaluable. If there's anything specific that you feel we could do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

8/10 Good

Angela, Ball

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's on the water but most blocked view. Some surrounding area is sketchy and I wouldn't feel safe alone or with just girls. Continental breakfast was ok but for hotel, there was only 1 small carafe, maybe 12 cups. Didn't get any, nor was it refilled as the water dispenser from yesterday, no cups, no coffee, nothing. They should have this round the clock access instead limiting it.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on 14 Mar 2024
Dear Angela,Thank you for your feedback. We're glad you appreciated our waterfront location, though we apologize for any inconvenience regarding the limited view and breakfast experience. Your safety is paramount, and we take your concerns seriously. We'll work on enhancing our breakfast service to ensure a more satisfying experience for all guests. Your input helps us improve, and we hope to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Excellent

Belinda

Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on 13 Mar 2024
Dear Belinda,Thank you for your fantastic score! We're thrilled to know that you had a great experience with us. If you have any specific highlights or aspects of your stay that you'd like to share, we'd love to hear them. It was a pleasure having you, and we look forward to welcoming you again.Best regards,

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
It provided all that we needed.
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Miami Downtown Brickell on 13 Mar 2024
Dear Lorraine,Thank you for your perfect score! We're thrilled to hear that our hotel provided everything you needed. Your satisfaction is our priority, and we hope to welcome you back for another fantastic stay.Best regards,

6/10 Okay

Cansin

Liked: Staff & service
Disliked: Property conditions & facilities
An update is needed.
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell on 12 Mar 2024
Thank you for bringing this to our attention. We appreciate your feedback. Could you please provide more details or specify the areas where an update is needed? Your input is valuable to us, and we want to ensure we address any concerns or improvements promptly. Feel free to share any specific suggestions or issues, and we'll do our best to make the necessary updates. Thank you for helping us enhance our services.

10/10 Excellent

Sheri

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a night in Miami
Stayed 1 night in Mar 2024
Response from Front Desk Team on 12 Mar 2024
I'm glad to hear that you had a positive experience! It's always great when the staff is friendly and the accommodations meet your expectations. We look forward to welcoming you back on your next stay. If there's anything specific you enjoyed or anything we can improve upon, please feel free to let us know. We appreciate your feedback and value your continued patronage. Safe travels!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room was clean. The hotel itself is a little out dated but that would not stop me from staying there again.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 12 Mar 2024
I'm glad to hear that you had a positive experience! It's always great when the staff is friendly and the accommodations meet your expectations. We look forward to welcoming you back on your next stay. If there's anything specific you enjoyed or anything we can improve upon, please feel free to let us know. We appreciate your feedback and value your continued patronage. Safe travels!

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was conveniently located, the staff were very nice and helpful, the property was clean. The room was very nice for the price. I would stay there again.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 12 Mar 2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our property.It's wonderful to know that our convenient location, friendly and helpful staff, as well as the cleanliness of our property, met your expectations. We take pride in providing a positive and comfortable experience for our guests.We're especially delighted to hear that you found the room to be very nice for the price. Offering value for our guests is one of our top priorities, and it's rewarding to know that it resonated with you.We truly appreciate your kind words and are honored that you would consider staying with us again. We look forward to welcoming you back on your next visit.

10/10 Excellent

KRISTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my room, breakfast and pool.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 11 Mar 2024
Hello Krista, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience during your stay at Comfort Inn & Suites.Our team works hard to provide exceptional service and create a memorable environment for our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable.Your kind words inspire and motivate us to continue delivering the best possible service. We are grateful for your feedback and appreciate your support

8/10 Good

Laticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Metro making it easy to get around. It was also close to shopping and restaurants.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 10 Mar 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our hotel's convenient location near the main tourist area made your stay enjoyable. Our team strives to provide a seamless and pleasant experience for our guests, and it's rewarding to hear that we met your expectations in terms of accessibility. Should your travels bring you back to the area, we would be honored to host you again and ensure another memorable stay.Safe travels, and thank you for choosing Comfort inn & Suites!Best regards,

10/10 Excellent

Darnell, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on 10 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience during your stay at Comfort Inn & Suites.Our team works hard to provide exceptional service and create a memorable environment for our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable.Your kind words inspire and motivate us to continue delivering the best possible service. We are grateful for your feedback and appreciate your support.

6/10 Okay

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is located in a very busy/noisy part of town. You get noise from the vehicle traffic and noise from the boat traffic. If you are a light sleeper I do not recommend. Fernanda at the front desk helped us and our thee kids checked into our room and our vacation started quickly and we are so thankful for that.
Stayed 1 night in Mar 2024
Response from Fernanda (Front Desk agent) on 10 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate your candid review and are delighted to hear that Fernanda at the front desk provided a seamless and efficient check-in experience for you and your three kids, allowing you to start your vacation quickly.We sincerely apologize for any inconvenience caused by the noise from the busy surroundings. We understand that a peaceful environment is crucial for a relaxing stay, and we regret that this aspect fell short of your expectations. Our team is constantly working to find ways to mitigate noise disturbances and enhance the overall guest experience.If you decide to stay with us again in the future, please don't hesitate to reach out to our front desk. We would be more than happy to assist in finding a quieter room or suggesting ways to make your stay more comfortable.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more serene experience.Best regards.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main tourist area, easy to get to airport and cruise ship
Stayed 1 night in Mar 2024
Response from Front Desk Team on 10 Mar 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our hotel's convenient location near the main tourist area made your stay enjoyable. It's great to know that you found it easy to access both the airport and cruise ship from our property.Our team strives to provide a seamless and pleasant experience for our guests, and it's rewarding to hear that we met your expectations in terms of accessibility. Should your travels bring you back to the area, we would be honored to host you again and ensure another memorable stay.Safe travels, and thank you for choosing Comfort inn & SuitesBest regards,

10/10 Excellent

jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Downtown Brickell - Port of M on 9 Mar 2024
Dear Jeanine,Thank you for your positive feedback! We're thrilled to hear that you found our hotel very nice. If you have any specific comments or suggestions for improvement, please feel free to share. We hope to have the pleasure of welcoming you back for another great experience.Best regards,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The porters and the front desk staff were excellent. You can tell that, even at the busiest times they are sincerely interested in helping costomers and are happy while doing it! They all work so well together. They quickly collaborate, with kindness humor and smiles, to provide smooth service to customers. You are a great team. Thank you!!
Stayed 1 night in Mar 2024