Outdoor pool, open 11:00 AM to 6:00 PM, pool cabanas (surcharge)
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Reviews of Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 616 out of 1372 reviews" "
Rating 8 - Good. 235 out of 1372 reviews" "
Rating 6 - Okay. 217 out of 1372 reviews" "
Rating 4 - Poor. 133 out of 1372 reviews" "
Rating 2 - Terrible. 171 out of 1372 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

DeeDee, Chicago

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
TVs are outdated and constantly cut off while watching. Bathroom needs to be updated as well
Stayed 5 nights in May 2024

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Rizwan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I wouldn’t suggest staying at this hotel. Terrible experience. Poor quality and service.
Stayed 1 night in Apr 2024

4/10 Poor

man, Bowie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As vip member in Expedia , I didn’t get room upgrade or any perks . I felt Expedia or the hotel misleading
Stayed 1 night in May 2024

10/10 Excellent

Tiandra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The pool and the spa was amazing.
Stayed 3 nights in May 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jahirah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more lights in the room
Stayed 2 nights in May 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in May 2024

2/10 Terrible

Kiyah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled very late arrived at 3am. The rooms were nasty. Feces left in toilet upon arrival. Not clean at all. Offered to switch rooms just to walk in and NO ELECTRICITY in the second room. also we were considered a “pent house” room SCAM! Staff constantly gave incorrect information. We woke up at 10am to drilling right above our room and it lasted all day. I come to Miami often and have never been this disappointed with a stay. I would never recommend this hotel. The only good thing about it were the valet people. DON’T BE FOOLED BY ONLINE PICTURES OR THE LOBBY IN PERSON. The lobby was beautiful but it’s a first impression SCAM!
Stayed 3 nights in May 2024

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 7 nights in Apr 2024

8/10 Good

Rubi

Liked: Staff & service, amenities, property conditions & facilities
Average!
Stayed 2 nights in May 2024

8/10 Good

Frank

Liked: Property conditions & facilities
No complaints about service or property. Great location & probably one of the best pools & views on SoBe. Just wish ahead if time @ check in they required $1k sec deposit for 4 days. Never stayed anywhere with that exorbitant amount. Didn’t help I only bought one credit card and didn’t accept Apple Pay
Stayed 4 nights in May 2024

10/10 Excellent

RAHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing experience
Stayed 4 nights in May 2024

10/10 Excellent

ketlet

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything
Stayed 1 night in May 2024

10/10 Excellent

Sade Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Would recommend and stay again.
Stayed 1 night in May 2024

8/10 Good

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous because of the reviews however my stay was great, room was spacious and maintained no complaints.
Stayed 3 nights in May 2024

10/10 Excellent

Trachele Lynette

Liked: Amenities
Great
Stayed 2 nights in May 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in bad need of a renovation. The rooms are absolutely disgusting. I would never ever stay here again.
Stayed 1 night in May 2024

10/10 Excellent

bobby

Liked: Staff & service, property conditions & facilities
Excellent spot
Stayed 2 nights in May 2024

10/10 Excellent

Chandni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Stayed 3 nights in May 2024

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great all around! Great choice
Stayed 1 night in May 2024
Response from Ivy on 15 May 2024
Thank you for staying with us Eddy and for sharing your review. We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Miriam

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I like the pool area walkable to go to the beach but the food was too expensive and I paid for the breakfast and only got bread and coffee it was terrible
Stayed 7 nights in May 2024
Response from Ivy on 15 May 2024
Thank you for your visit and feedback.

10/10 Excellent

Shanique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel have bedroom suites, the room was nice and big but I didn’t care for the lighting in the bathroom the shower knob needs to be replace kept coming off when I turned it and the floors had stains on them. Beds were very comfy staff were wonderful.
Stayed 2 nights in May 2024
Response from Ivy on 15 May 2024
Thank you for your visit and feedback. Our apologies for the inconvenience experienced with the room. we hope to see you again soon.

6/10 Okay

Mary, NEW YORK

Liked: Property conditions & facilities
My room wasn't cleaned upon arrival. I had to switch to a different room.
Stayed 3 nights in Apr 2024
Response from Ivy on 15 May 2024
Thank you for your visit and feedback. Our apologies for inconvenience experienced with the room.

10/10 Excellent

Kajuan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

clifford j gilliam

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Ivy on 15 May 2024
Thank you for your visit and review. We're delighted to see that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Hiromi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ivy on 15 May 2024
Thank you for staying with us. Our apologies for any inconvenience experienced during your visit.

10/10 Excellent

Shanika

Stayed 5 nights in May 2024

8/10 Good

samy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
over all the grounds were clean and great food however its the rooms that were very out dated and ugly stains on the couches and the rug there were so many i didn't even want to step on the rug bare foot which was under the bed or sit on the couch. it was actually disgusting. however pool area was clean and inviting and the food was great.
Stayed 3 nights in May 2024
Response from Ivy on 14 May 2024
Thank you for your visit and feedback. Our most sincere apologies for the inconveniences experienced with the room. Your comments will be addressed with our staff.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best and amazing stay at this property. Leo the staff was super hospitable towards us. I will definitely be coming back. Thanks
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on 13 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I live in Miami and I Must say this place is a trap. I do not write bad reviews ever but this was the absolute worst experience I have ever had at a hotel. Mind you I live in Miami and I came here for Mother’s Day. For tourist stay far far away from this place. I had a horrible and I mean horrible check in experience. The employee refused to accomdate me. I had to change my room, something easy. The room in expedia was 300 dollars cheaper The lady at the front desk refused to even look at it Then let’s talk about the dinner, food came out cold Employees on the phone lack of service and accommodation across the board here. If you stay here be ready and be on guard at all times for the hotel to take advantage of you. BOTTOM LINE I LIVE IN MIAMI AND I WOULD NEVER EVER STEP FOOT BACK IN THAT HOTEL I HAVE LIVED IN MIAMI MY WHOLE LIFE AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS DO NOT GO HERE
Stayed 1 night in May 2024

2/10 Terrible

lo san

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager refuse alll requests to identify problems , and refused to identify his own name upon request so I could have him reported to his supervisor
Stayed 6 nights in May 2024
Response from Front Office Team on 13 May 2024
Hi you were escorted out by police for harassing staff members. Taking unsolicited pictures of staff members as well. You have been trespassed please do not return to our property. Thank you

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on 13 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on 11 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Tanyanyiwa

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience
Stayed 1 night in Apr 2024
Response from Marc Reid Director of Guest Experience on 11 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time there really like the hotel and amenities
Stayed 2 nights in May 2024
Response from Marc Reid Director of Guest Experience on 11 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

boris

Liked: Property conditions & facilities
thank’s a lott ❤️ staff friendly, pool bar is excellent,restaurant excellent, people nice, guys from mondrarian looks good ❤️🙏 see you soon
Stayed 5 nights in May 2024
Response from Marc Reid Director of Guest Experience on 11 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 Poor

Melika

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Mondrian has the baia beach club which has amazing food and drinks 10/10. Now the cleanliness of the hotel was absolutely terrible. Sheets and curtains were dirty. They seem to not clean up the room properly we came back to our rooms untouched or barely cleaned. We had to call them multiple times for them to make the beds and take our towels. The rooms need a little upgrading. Patio chair and table were chipped and rusty. If you want the Mondrian experience I would recommend just coming to dine in or going to the beach club. Overall rating of the stay would be 3/10 only due to the baia beach club food and drinks.
Stayed 4 nights in May 2024
Response from Ivy on 9 May 2024
Thank you for your visit and feedback. Our most sincere apologies for the inconvenience experienced with the room. Your comments will be addressed with our team.

4/10 Poor

Sinan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Every single time when I go to Pool and come back to my room every single time they ask me same question where are you going? What do you have in your bag and i’m not feel comfortable
Stayed 3 nights in May 2024
Response from Ivy on 7 May 2024
Thank you for your visit and feedback.

8/10 Good

Ayden Thamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Ivy on 9 May 2024
Thank you for your visit and review.

10/10 Excellent

Amanda

Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from Ivy on 7 May 2024
Thank you for your visit and review! We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst’s hotel
Stayed 2 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and accommodations. Everything was to my liking. The beach club was fun! The staff were beyond helpful and kind.
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Reid

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
run down place
Stayed 4 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for visiting the Mondrian South Beach. I hope will have another opportunity to serve you in the future.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Extremely professional, friendly, helpful staff!!
Stayed 3 nights in May 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Tierria Tia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived with my boyfriend at the property, we were told we only needed to pay $307.80 by the third-party Expedia app. When speaking to the supervisor we were told we needed to pay $1,000 instead of $307.80. I was highly angry because Expedia nor the hotel told us we needed to pay $1,000 instead of $307.80. When speaking to the supervisor she tried to lower the prices to $800. On my debit card, I was charged $985. When finally completing the payment process. We didn’t receive the complimentary champagne. Shortly after arriving at our room, the room was extremely dirty. Mold in the shower, you can't even be barefooted. The bed was dirty and stunk everywhere. The refrigerator was broken and overstocked so you cannot put anything in it. I was not happy at all with my stay here at this hotel. I would not recommend coming here AT ALL.
Stayed 6 nights in Apr 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. Our sincere apologies for the inconvenience experienced with the room or for not offering the welcome glass of processco upon arrival. Your feedback will be addressed with our staff. The cost of the nightly resort fee is 51.30 which totaled the 307.80 (if you length of stay was 6 nights). The security deposit is an additional 200 per day. That information is listed under the "policies," section of our website. Expedia is also aware and should have passed on that information to you.

6/10 Okay

Alexzina

Travelled with group
Liked: Staff & service
First there is nothing that said valet was the only way to park and it’s $50 a night, Second after paying in full for the trip at check in they hit you with $200 a night deposit 😂, Third over was clean and staff was nice but the bathroom has mold in the shower and the sofa couch was broken we didn’t need it just shared a bed but we did let them no and nobody came to fix it. Pool staff was great bar staff great I wish their menu had a little more options but I guess it works for some people. Be prepared to spend money on parking and deposits though !!!!!
Stayed 3 nights in Apr 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. Our apologies for the inconvenience experienced with the room. Your feedback will be addressed with our staff. Regarding the cost of parking and the 200 daily Security deposit, that information is listed under the "policies,' section of our website. Expedia was also made aware of our policies and should have advised you.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale Parking staff was excellent
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Weroon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I was very happy with the early check in after our cruise vacation. Beautiful hotel, lobby, poolbar, gym etc. Very friendly en helpful staff.The room was great. I booked a suite. It was very spaceous. The beds were really small for a hotel bed, but we managed. The floor of our suite was unbelievably dirty though!! We dont usually walk with shoes inside so our feet got all black from the dust on the floor! We expected it to be cleaned the next morning at least, but although the next day the bed was made up and we got fresh towels, the floor was not swept at all. There was still visible dirtness on the floor! I asked the lobby if they could send someone to sweep the floor but we had to wait the next morning. It felt very uncomfortable as i am not used to such dirtyness. The bathroom was so nice, unfortunately the shower itself was really crappy wth very weak stream with luke warm water! Very disappointing from a hotel with such high end clean and beautiful pool and outside area. Also the suite had cupboards a small kitchen which was nice but than again no cups no plates or spoons etc. When asked the staff was helpful with that though. For the price we paid i just wished the outside of the hotel (lobby/pool/ poolbar etc) matched the quality and cleanness of the room it self. It felt a waste to feel so uncomfortable in a hotel room of a otherwise beautful hotel in such a nice neigbourhood. I hope they fix these things!
Response from Marc Reid Director of Guest Experience on 7 May 2024
Hi Weroon thank you so much for your in-depth and honest feedback. Here at the Mondrian South Beach we take reviews seriously to make sure we learn from guests experiences to be better. We will learn from your feedback to better ourselves. I hope we will see you again in the near future.