Outdoor pool, open 11:00 AM to 6:00 PM, pool cabanas (surcharge)
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Reviews of Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 587 out of 1327 reviews" "
Rating 8 - Good. 231 out of 1327 reviews" "
Rating 6 - Okay. 213 out of 1327 reviews" "
Rating 4 - Poor. 131 out of 1327 reviews" "
Rating 2 - Terrible. 165 out of 1327 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Tanyanyiwa

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time there really like the hotel and amenities
Stayed 2 nights in May 2024

10/10 Excellent

boris

Liked: Property conditions & facilities
thank’s a lott ❤️ staff friendly, pool bar is excellent,restaurant excellent, people nice, guys from mondrarian looks good ❤️🙏 see you soon
Stayed 5 nights in May 2024

4/10 Poor

Melika

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Mondrian has the baia beach club which has amazing food and drinks 10/10. Now the cleanliness of the hotel was absolutely terrible. Sheets and curtains were dirty. They seem to not clean up the room properly we came back to our rooms untouched or barely cleaned. We had to call them multiple times for them to make the beds and take our towels. The rooms need a little upgrading. Patio chair and table were chipped and rusty. If you want the Mondrian experience I would recommend just coming to dine in or going to the beach club. Overall rating of the stay would be 3/10 only due to the baia beach club food and drinks.
Stayed 4 nights in May 2024
Response from Ivy on 9 May 2024
Thank you for your visit and feedback. Our most sincere apologies for the inconvenience experienced with the room. Your comments will be addressed with our team.

4/10 Poor

Sinan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Every single time when I go to Pool and come back to my room every single time they ask me same question where are you going? What do you have in your bag and i’m not feel comfortable
Stayed 3 nights in May 2024
Response from Ivy on 7 May 2024
Thank you for your visit and feedback.

8/10 Good

Ayden Thamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Ivy on 9 May 2024
Thank you for your visit and review.

10/10 Excellent

Amanda

Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Apr 2024
Response from Ivy on 7 May 2024
Thank you for your visit and review! We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst’s hotel
Stayed 2 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and accommodations. Everything was to my liking. The beach club was fun! The staff were beyond helpful and kind.
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Reid

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
run down place
Stayed 4 nights in May 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for visiting the Mondrian South Beach. I hope will have another opportunity to serve you in the future.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Extremely professional, friendly, helpful staff!!
Stayed 3 nights in May 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Tierria Tia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived with my boyfriend at the property, we were told we only needed to pay $307.80 by the third-party Expedia app. When speaking to the supervisor we were told we needed to pay $1,000 instead of $307.80. I was highly angry because Expedia nor the hotel told us we needed to pay $1,000 instead of $307.80. When speaking to the supervisor she tried to lower the prices to $800. On my debit card, I was charged $985. When finally completing the payment process. We didn’t receive the complimentary champagne. Shortly after arriving at our room, the room was extremely dirty. Mold in the shower, you can't even be barefooted. The bed was dirty and stunk everywhere. The refrigerator was broken and overstocked so you cannot put anything in it. I was not happy at all with my stay here at this hotel. I would not recommend coming here AT ALL.
Stayed 6 nights in Apr 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. Our sincere apologies for the inconvenience experienced with the room or for not offering the welcome glass of processco upon arrival. Your feedback will be addressed with our staff. The cost of the nightly resort fee is 51.30 which totaled the 307.80 (if you length of stay was 6 nights). The security deposit is an additional 200 per day. That information is listed under the "policies," section of our website. Expedia is also aware and should have passed on that information to you.

6/10 Okay

Alexzina

Travelled with group
Liked: Staff & service
First there is nothing that said valet was the only way to park and it’s $50 a night, Second after paying in full for the trip at check in they hit you with $200 a night deposit 😂, Third over was clean and staff was nice but the bathroom has mold in the shower and the sofa couch was broken we didn’t need it just shared a bed but we did let them no and nobody came to fix it. Pool staff was great bar staff great I wish their menu had a little more options but I guess it works for some people. Be prepared to spend money on parking and deposits though !!!!!
Stayed 3 nights in Apr 2024
Response from Ivy on 6 May 2024
Thank you for staying with us. Our apologies for the inconvenience experienced with the room. Your feedback will be addressed with our staff. Regarding the cost of parking and the 200 daily Security deposit, that information is listed under the "policies,' section of our website. Expedia was also made aware of our policies and should have advised you.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale Parking staff was excellent
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Weroon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I was very happy with the early check in after our cruise vacation. Beautiful hotel, lobby, poolbar, gym etc. Very friendly en helpful staff.The room was great. I booked a suite. It was very spaceous. The beds were really small for a hotel bed, but we managed. The floor of our suite was unbelievably dirty though!! We dont usually walk with shoes inside so our feet got all black from the dust on the floor! We expected it to be cleaned the next morning at least, but although the next day the bed was made up and we got fresh towels, the floor was not swept at all. There was still visible dirtness on the floor! I asked the lobby if they could send someone to sweep the floor but we had to wait the next morning. It felt very uncomfortable as i am not used to such dirtyness. The bathroom was so nice, unfortunately the shower itself was really crappy wth very weak stream with luke warm water! Very disappointing from a hotel with such high end clean and beautiful pool and outside area. Also the suite had cupboards a small kitchen which was nice but than again no cups no plates or spoons etc. When asked the staff was helpful with that though. For the price we paid i just wished the outside of the hotel (lobby/pool/ poolbar etc) matched the quality and cleanness of the room it self. It felt a waste to feel so uncomfortable in a hotel room of a otherwise beautful hotel in such a nice neigbourhood. I hope they fix these things!
Response from Marc Reid Director of Guest Experience on 7 May 2024
Hi Weroon thank you so much for your in-depth and honest feedback. Here at the Mondrian South Beach we take reviews seriously to make sure we learn from guests experiences to be better. We will learn from your feedback to better ourselves. I hope we will see you again in the near future.

4/10 Poor

Xiomara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the beach
Stayed 5 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

4/10 Poor

Lenny

Too much hidden fees
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities
Out standing service and beautifull place , Closed to the beach ,restaurants ,and famous ocean dr and many more !
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Paul

Liked: Property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the location. The pool is amazing although some of those chairs and towels need refreshing. Nicoli and Priscilla kept us refreshed at the pool all day. That was by far a highlight. Maria at the bar in the lobby was also fantastic and so nice.
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Banessa

Travelled with partner
First night, we couldn’t sleep because of a next door neighbor’s fighting. The other thing was the mildew around the shower glass and you can see water damage on the ceiling. But on the positive, it’s closed to the beach about 10min walking distance.
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy we booked this property. Views of Biscayne bay and downtown were absolutely amazing. Elevators were always fast and clean. Pool and bar were nice, wasn’t aware that pool closes at 7pm, the best time to enjoy the sunset from the pool. Now, let me say that we were greater by Mark. We have never been served by someone in a hotel by someone that genuinely wanting to help guests and to provide THE best possible experience and service to the guest he is helping. We were not even waiting for him to help us, I guess he saw us waiting in line and he approached us to see how can he help us. I am serious, Mark is the best. I hope this will be seen by his boss so he can be Thanked and rewarded in a way that’s possible for you. Thank you Mark!
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 6 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 Terrible

Shira

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was satisfied until it was time for bed and there was a roach on my bedside table. I was totally disgusted and checked-out of the hotel at 3:30am and went to another hotel South Beach. The front desk was helpful with my concerns and offered to provide me with another room however at that point I was not able to feel comfortable in the hotel.
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

2/10 Terrible

Ideania

Disliked: Cleanliness, property conditions & facilities
This was a weekend from hell. Room was dirty, they came to clean it it then smelled of vomit, changed my room, charged me $200 a night for deposit. Over charged me at the pool so i got a reserved bed for free the next day and it rained. No ice bucket. We paid for a 1 bdrm suite with double bed they changed us to a suite with 1 bdrm and that is not what i paid for!
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

10/10 Excellent

Kimone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay great atmosphere pool settings was so good
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Grace, Miami

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 Good

Tulay

Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 Excellent

Laneesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and are super helpful!
Stayed 1 night in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 Good

Pinchas

Liked: Cleanliness
😘
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 1 May 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

4/10 Poor

Grey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was falling apart. Could not get Shower to operate properly. Water was either burning, hot or freezing cold and the handles were breaking tiles were dirty and falling apart sliding glass door to balcony can barely open or close. Here was left on the floor from previous guest or housemaids couches were dirty and sober carpets. TVs barely operated.
Stayed 1 night in Apr 2024
Response from Marc Reid Director of Guest Experience on 7 May 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

2/10 Terrible

tigran

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bed was super uncomfortable and my bed sheets had blood stains on there which i hadnt seen the first night. The building and pool area was nice though. Hotel food was really good.
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

4/10 Poor

Caroline

Disliked: Property conditions & facilities
A lot of the staff seemed rude, and while their were some nice and helpful people, mostly I was disappointed.
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

10/10 Excellent

Tamell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was amazing
Stayed 1 night in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Aryana

Liked: Cleanliness
.
Stayed 3 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 Poor

Megan, Santa Clarita

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I'm deeply disappointed with the hotel experience. Upon arrival, there was no one available to assist with our luggage, and to compound the issue, the room is in an extremely outdated condition. The soundproofing is so inadequate that neighboring room conversations are disturbingly loud. Additionally, the bathroom floor tile is moving, posing a safety hazard. Furthermore, the toilet flush won't stop unless manually lifted after each use. This entire experience has truly made our time miserable.
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

8/10 Good

Tamika

Liked: Property conditions & facilities
Pool area was nice
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Bulent, West New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Laura Yesenia

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

8/10 Good

LaZandra

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second year in a row at the Mondrian South Beach hotel. It’s a wonderful place to relax and enjoy Miami. We really enjoyed the stay at the hotel and restaurant was great.
Stayed 6 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time
Stayed 1 night in Mar 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also a good time with great food drinks
Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 24 Apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 Okay

Debbie

Liked: Amenities
Very noisy bathroom not clean water marks meldew. Sun beds dipping sagging and not clean. Good location
Stayed 1 night in Apr 2024
Response from ivy on 19 Apr 2024
Thank you for visit and feedback. Our apologies for the inconveniences experienced. Our comments will be addressed with our team.

10/10 Excellent

Ariel Guillermo

Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 8 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Ariel Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2024
Response from Ivy on 18 Apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

10/10 Excellent

LIRAN

Stayed 5 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 8 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Zuleica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and staff really nice
Stayed 4 nights in Apr 2024
Response from Ivy on 18 Apr 2024
We're happy to see that you enjoyed your visit. Thank you for staying and for positive review. We hope to see you again soon.

10/10 Excellent

Stacy

Stayed 2 nights in Apr 2024
Response from Marc Reid Director of Guest Experience on 8 May 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 Excellent

Tansal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ivy on 19 Apr 2024
Thank your for staying with us and for your review. We're happy to see that you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

carlissa

Stayed 3 nights in Apr 2024
Response from Ivy on 7 May 2024
Thank you for your visit and review! We're happy to see that you had a great time. We hope to see you again soon.