Barbara, thank you for your feedback. It's wonderful to hear that you enjoyed the location. We apologize that your room did not meet your expectations and will ensure our team addresses this promptly. We hope to have the opportunity to provide a better experience during your next visit.

Christopher, thank you for your fantastic review! The team at Holiday Inn Port Of Miami-Downtown is delighted to know our location made your cruise port experience easier. We look forward to welcoming you back!

Christopher, thank you for sharing your positive experience! It’s delightful to hear you enjoyed the shopping area at Pier 5 and the dining options. The team at Holiday Inn Port Of Miami-Downtown looks forward to welcoming you back soon!

Carolyn, thank you for your feedback. It’s wonderful to hear you loved the location and found the beds comfortable. The convenience of the restaurant is something we’re glad you appreciated. We appreciate your mention of our team members' friendliness and will address the minor issue with the shower head. The Holiday Inn Port Of Miami-Downtown looks forward to welcoming you back soon.

Liem, thank you for your feedback. Your comments are valued and will be considered for future improvements. We hope to provide a more refreshed experience during your next visit.

Ken, thank you for taking the time to share your feedback. We're glad you found our location convenient and appreciated the pricing. Your comments about the condition of the property and the elevator experience have been noted. We continuously strive to improve and your feedback is valuable to us.

Matthew, thank you for sharing your feedback. The hotel is sorry your experience did not meet your expectations. The team strives to provide a seamless and comfortable stay for all guests, and it is unfortunate that this was not reflected during your visit. Your comments regarding the elevators, room amenities, and overall service will be taken into consideration to improve future guest experiences. We appreciate your feedback and your patience.

Sammy, thank you for your feedback. We're sorry that you encountered some challenges during your stay. We are always working on improvements and appreciate your input. Your experience is important to us, and we hope to have the opportunity to provide a better experience in the future.

Kaxiomara, thank you for sharing your thoughts about your stay at Holiday Inn Port Of Miami-Downtown. It is great to hear you appreciated the clean rooms and convenient location. Your feedback on the maintenance of the rooms is valuable, and it will be reviewed further. We hope to welcome you back for an even better experience next time.

Denise, thank you for sharing your experience. It’s concerning to hear there were issues with the air conditioning. We strive to ensure all guests have a comfortable stay and your feedback is valuable in helping us improve. The team will look into this matter. We hope to offer you a more pleasant experience in the future.

Mikeilah, thank you for sharing your feedback. It's great to hear that you enjoyed the fantastic location and found the customer service to be commendable. We regret that you had temperature issues during your stay, despite our team's efforts to resolve them. We are always working to improve and appreciate your input.

Sharon, thank you for your kind words! The team at Holiday Inn Port Of Miami-Downtown is thrilled to hear that everything met your expectations. We look forward to welcoming you back in the future!

Thank you for sharing, Tammy.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

Velmor, thank you for your wonderful feedback! Holiday Inn Port Of Miami-Downtown is thrilled to hear you enjoyed the location and found it convenient for dining and entertainment. Our team members are pleased to know they could be courteous and attentive to your needs. We're looking forward to welcoming you back!

Velmor, thank you for your kind words about Holiday Inn Port Of Miami-Downtown. Our team members appreciate your recognition of their attentive and caring service. Being located across from Bayside Marketplace indeed offers great convenience. We appreciate your feedback about the elevators and are continuously working to improve our facilities. We look forward to welcoming you back soon.

Thembeline, thank you for sharing your feedback. Accessibility and a positive dining experience are important aspects of our service, and it's unfortunate to hear that these elements did not meet your expectations. We apologize for any inconvenience you experienced with the elevators and issues you faced in the dining area. We value your feedback and will use it to continually improve our guest experience. Your comments will be shared with our team to address and rectify such issues for a better experience in the future.

Jessica, it's fantastic to hear that you had such a positive experience at Holiday Inn Port Of Miami-Downtown. We're especially pleased that our team members' professionalism and kindness left a lasting impression. We hope to welcome you back again in the future!

Randy, your feedback on the hotel's condition is noted. Our team is constantly making strides to improve the property. We regret that your recent stay didn't meet your expectations. While we understand you won't return, we do hope to have another opportunity to provide a more gratifying experience for other guests.

Victor, it's wonderful to see your 4-star rating of the Holiday Inn Port Of Miami-Downtown. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future. Safe travels!

Letty, it's wonderful to know you had a 5-star experience at Holiday Inn Port Of Miami-Downtown. We appreciate your rating and hope to welcome you back soon.

Thanks for the 4/5 rating, Kathy!We're thrilled you enjoyed your time at Holiday Inn Port Of Miami-Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

Sokha, we appreciate the feedback. It's of utmost importance to our growth to learn from guest experiences. Rest assured, we constantly strive to improve our communication for ease and convenience of all guests. Please dare to give us another chance to better serve you during your future travels.

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards

Michael, it seems there's room for improvement based on your recent stay with us. We highly value your rating and we continually strive to deliver a superior experience for our guests. We would greatly appreciate the opportunity to understand your experience further and kindly invite you to share more details privately. Your feedback is crucial for us to make the necessary improvements.

Eve, thank you for taking the time to share your feedback. It's pleasing to know that the accommodations met your needs and that you found the bed and bedding to your liking. We're also glad our team members were able to assist and that you enjoyed our lobby's comfortable seating. In terms of value received, we strive to provide a premium experience in a prime location. We hope you consider us for your future stays.

We appreciate your feedback, Eva.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Emily, thank you for your positive rating of the Holiday Inn Port Of Miami-Downtown! We're glad to see you enjoyed your stay. We look forward to welcoming you back in the future.

Torsten, thank you for sharing your rating. If there are any specific aspects of your stay that you would like to discuss or provide feedback on, we would love to hear from you. We always aim to improve and provide an excellent experience for our guests.

Maria, it's greatly appreciated to hear you found our location at Holiday Inn Port Of Miami-Downtown to be convenient, and enjoyed being in close proximity to various attractions and the cruise port. We're also glad you noticed our commitment to keeping our surroundings well-kept. We look forward to your next visit!

Adrian, we're sorry to read that certain elements of your stay did not meet your expectations. Our team is constantly striving to enhance our guests' experiences with fresh, comfortable rooms. We note your feedback about room updating especially the bathroom, and would like to reassure you that we are taking steps to modernize our accommodations. We'd appreciate a chance to host you once more and provide the experience we're truly known for.

Elizabeth, your feedback is greatly appreciated. While certain aspects of the facilities seem to have left an impression, we're continually working on implementing enhancements. We deeply regret that locational aspects like signage and external appearance raised concerns and aim to use your comments to make necessary improvements. On a brighter note, it is delightful to know that the vicinity of local attractions and the picturesque water view were appreciated. Remember, our team members are always here to assist and make your stay enjoyable. We hope you'll decide to revisit and see the improvements we've made based on your valuable feedback.

KiKi, we appreciate you sharing your experience. It's clear that navigation around the property posed some challenges and you expressed concerns regarding some missing amenities in your room. These issues surely shouldn't have occurred and we're sorry for any discomfort this may have caused. For future visits, our team members would be more than happy to assist you with directions and room specifications. Thank you for bringing this to our attention. We look forward to improving your experience on future stays.

Wendell, your feedback is invaluable to us. While we are glad your overall stay at Holiday Inn Port Of Miami-Downtown was excellent, we want to acknowledge your initial discomfort. Please be assured that we are deeply committed to providing top-quality service from the outset and we'll take your comments into account to ensure a more positive first impression in future. We truly appreciate your understanding.

Robyn, it's fantastic to hear you enjoyed your stay at the Holiday Inn Port Of Miami-Downtown. Your praises of our service certainly make the team's day! We take to heart your feedback about the elevators and are earnestly seeking enhancements in all areas. We truly can't wait to greet you again on your next visit.

Jerome, it's appreciated that you took the time to share your experience. We're glad to hear that you found our location pleasing. However, we're sorry to hear about your frustration regarding elevator access. Maintaining efficient transportation throughout the hotel is of utmost importance and we will certainly reevaluate. Should you choose to stay with us again, we believe our team members can ensure a smoother experience.

Michele, we regret to hear your expectation of amenities was not met during your stay. A pool and shuttle service are indeed valued features, and our intention is always to clearly communicate any changes or unavailability. We also acknowledge your concerns about the entrance area and rest assured, guest safety remains a priority for our team. We hope for another opportunity to better meet your expectations in the future.

Robert, we are delighted to hear your stay at the Holiday Inn Port Of Miami-Downtown met your expectations. We're thankful for your feedback and look forward to welcoming you back on your next visit.

Tina, thank you for taking the time to share your experience. It's disappointing to hear that your check-in process wasn't as smooth and personal as it should be. Ensuring all guests feel welcomed and promptly assisted is a priority. Your feedback is important to align with this and we'll make sure steps are taken to improve in this area. Please accept our apologies for any inconvenience you experienced. We aim to deliver a more impressive stay in the future.

Sindy, thank you for leaving a rating for your stay at Holiday Inn Port Of Miami-Downtown. We are committed to constantly improving the experience for our guests and your feedback is vitally important. We hope to have another opportunity to deliver an even more enjoyable experience in the future.

Robert, we regret to hear about the mentioned issues you encountered during your stay, including the condition of the tub, an unusual room odor, and our elevator's performance. Your comments are valuable, and we'll make sure to relay your feedback to the right channels for possible improvements. We hope for another chance to deliver a better experience next time.

David, we are saddened to hear about your recent experience. We understand there were problems related to room cleanliness and functionality, and deeply regret any inconvenience this may have caused. Please know, we have systems in place to address such issues and will certainly investigate why they were not resolved in your case. In terms of pool and transportation, the availability may vary based on several factors, including seasonal changes and maintenance. We appreciate the feedback and will ensure that these considerations improve for future stays. Thank you for bringing these matters to our attention.

Sharon, your rating indicates that your stay might not have met your expectations and we sincerely regret that. We would greatly appreciate additional specifics about your stay, which will help us improve our offerings. We hope for an opportunity to serve you better in the future.

Natalie, it's regrettable to learn about your less than satisfactory experience. We strive to maintain high standards of cleanliness and service, and it seems like we fell short in this instance. Concerning the parking arrangement, we do our best to provide secure and convenient options for our guests. Your feedback will certainly be shared with our team to address and improve on these areas. We hope that despite this experience, you will consider giving us another opportunity to serve you better.

Peggy, we're overjoyed to hear that your stay at the Holiday Inn Port Of Miami-Downtown exceeded your expectations. It's fantastic to know that our location's proximity to local shops, eateries, and the cruise ship port was ideal for your travel needs. It was also our pleasure to assist with luggage storage and shuttle services to further enhance your visit. We're grateful for your recommendation and eagerly anticipate your next visit.

Anna, thank you for your kind words about our team members' service ethics at the Holiday Inn Port Of Miami-Downtown. We're glad to know you found everything functional and fit for purpose. Continual improvements are key to our mission, so we value your feedback about our aesthetics. We hope to see you again for another memorable stay.

Dear Dominick.We sincerely regret the experience you have described and would appreciate an opportunity to “recover” your trust in us. Please contact me at mayra.camacho@aimbridge.com so we can discuss this further. Your valued input is greatly appreciated. Our management team will assure this type of issue has been resolved and doesn't repeat to any guest. Hope we have the opportunity to have you back and show you the true value of our service. Once again, sorry for any inconvenience this might cause you.Cordially.