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Reviews of Four Points by Sheraton Coral Gables

3 out of 5
Four Points by Sheraton Coral Gables
3861 S.W. 40th Street, Coral Gables, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
needs better dining options
Stayed 2 nights in Feb 2024

8/10 Good

John

Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
guest service excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay in Coral Gables

10/10 Excellent

Daran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Fix the hot water pipe though. Makes a vibrating noise when shower is turned on.
Stayed 4 nights in Mar 2024

6/10 Okay

Sara

Liked: Cleanliness
The hotel was clean and the rooms had everything that was needed. However the rooms are very dated and not as spacious as the photo showed although i had booked a king bed room. My room had a musty smell and when I arrived, the air con was left on and it was freezing in there, the thermostat did not work for warm air and on questioning, reception staff said the heating was not working. The armchair was so uncomfortable and old looking, the desk chair was not appropriate either. Breakfast was disappointing too. No regards for vegetarians. Potatoes next to bavon touching each other, cheese slices next to ham touching each other. Quite disappointing considereing I paid £525 for 2 nights. Would not reccommend or book again.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 2 Apr 2024
Dear Mr. Sara,Thank you for taking the time to let us know about your experience while staying with us. Your experience of - freezing room and not having a pleasant breakfast is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leaders to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a warm welcome from Andrew when I arrived. He familiarized me with the location of my room and where to park. I enjoyed my stay. My husband was in a nearby hospital so I was relieved not to be stressed any further. Thank you.
Stayed 1 night in Mar 2024

6/10 Okay

Ellie

Business traveller
Disliked: Amenities, property conditions & facilities
It was just average overall. The shower made a HORRIBLE noise every time I used it. I ended up in a room with two Queen beds when I selected one with one king bed. The TV didn’t work most of the time…the weather was bad so could have been because of that.
Stayed 5 nights in Mar 2024
Response from Front Desk Supervisor on 2 Apr 2024
Dear Mrs. Ellie,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the chief engineer to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
desk manager was great, snacks in the Lobby, clean rooms, house cleaning was great, modern and efficient building
Stayed 1 night in Mar 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, and friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Stacey

The Propert was left unattended several times throughout the evening. Anyone could walk in (which I did) and get in the elevator and go to any floor. The elevator does not require a key to access guest floors. No security in the building.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 9 Mar 2024
Dear Mrs. Stacey,Thank you for sharing your feedback. I apologize for not meeting your expectations. Part of our renovation is changing the lock system. I hope you choose to stay with us again.Best Regards,

2/10 Terrible

jeremy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a scam you get there and they say over booked or repairs being done then they send you 30 mins down the road to a hotel half the price but charge you full price for original hotel. Scam company. I was denied refund by hotel and expedia. I had no other option to pick my hotel because of being charged.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on 25 Feb 2024
Dear Mr. Jeremy, I apologize for not meeting your expectations. Expedia has not contacted us to issue a refund. If you contacted them already they might be contacting us soon.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Alexis

Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaaron at the front desk and Miguel at the bar were terrific!
Stayed 1 night in Feb 2024
Response from Jinet Sorondo on 12 Feb 2024
Dear Mrs. Tiffany,Thank you for taking your time to share your experience with us. I hope you choose again to stay with us soon.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self parking good location
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Stayed 5 nights in Jan 2024
Response from Front Desk Supervisor on 25 Feb 2024
Dear Mr. David, I am sorry about not meeting your expectations. I hope you choose to stay with us again when travel brings you back to the area.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

linda

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Stay
Amazing. From check in to our room. Staff was outstanding. Definitely would consider staying again
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and I appreciated the cleanliness.
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sara, Brookfield

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 25 Feb 2024
Dear Mrs. Sara,I apologize for not meeting your expectations.

8/10 Good

Leslie, Buford

Business traveller
Liked: Amenities
Comfortable room, bed, with clean bathroom and hallways. My only slight ding is the noise that occurs in the morning as the door to the staff entrance was slamming closed repeatedly in the morning when I was trying to roll over and go back to sleep.
Stayed 3 nights in Jan 2024

6/10 Okay

LEANDRO

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Carson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay for golf tournament in the Gables
Very short stay for a local golf tournament. Everything was great, but the shower door wouldn't close properly, so there was a huge puddle on the bathroom floor.
Stayed 1 night in Jan 2024

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

calvin

Stayed 1 night in Dec 2023

6/10 Okay

Juanita

Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023

10/10 Excellent

Juan M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

DELIA

Stayed 1 night in Dec 2023

2/10 Terrible

John

Stayed 2 nights in Dec 2023

2/10 Terrible

Josue

Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JAMES

Stayed 1 night in Nov 2023

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast, good service
Stayed 2 nights in Nov 2023

2/10 Terrible

Isaiah

Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean property
Stayed 2 nights in Nov 2023
Response from Anastasia on 17 Nov 2023
Thank you!

6/10 Okay

Julius

Travelled with family
$20 per night parking fee was not expected.
Stayed 2 nights in Nov 2023
Response from Anastasia on 17 Nov 2023
We do have our parking fee on the reservation screen we are sorry you were not aware before hand.

6/10 Okay

FRANCESCA

Stayed 1 night in Nov 2023