Balcony

Reviews of Blue Moon Hotel

4 out of 5
Blue Moon Hotel
944 Collins Ave, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mimoza

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

M

I would like to express my gratitude to the entire staff of the Blue Moon Hotel. In 2017, I had my first solo trip as an adult and stayed at the Blue Moon. Recently, I had the opportunity to stay there again, and it happened to be on the hotel's final day of operation, although I was unaware of this when I made my reservation. Despite not being able to stay until Monday, I didn't hesitate to book the trip. The staff during my stay this weekend was truly exceptional. They were the friendliest group of people I have ever met. I hope that each of them goes on to create amazing new lives as this chapter in theirs comes to a close. They have helped me both begin and end a chapter in my own life, and for that, I am truly grateful. My stay was wonderful, thanks to their assistance with a late check-in and check-out, providing water, excellent service, and prompt responsiveness. Thank you!
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Gina, Ozone park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish it had parking, a bigger pool and 305 shower leaked all day
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great older property in the heart of South Beach.
Stayed 4 nights in Apr 2024

6/10 Okay

sharon

Stayed 1 night in Apr 2024
Response from J P Queirolo on 23 Apr 2024
Dear Sharon, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

William E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice place to stay. The property was always clean and well presentable and the staff was always very helpful and great to work with.
Stayed 4 nights in Apr 2024
Response from J P Queirolo on 23 Apr 2024
Dear William,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

NASIELYS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance of many restaurants, shops, and the beach. The staff is great and very helpful. The rooms have a comfortable bed and are clean but are extremely small, the bathroom is a decent size but not very practical, there’s no counter space and the shower was a bit strange. The only complaint we really had was the valet, they offer valet, for a fee, but is through a company that serves several hotels in the area so it takes forever to get the car, we waited over 1 hour for our car to be brought around.
Stayed 2 nights in Apr 2024
Response from J P Queirolo on 23 Apr 2024
Dear Nasielys, Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Norma

Response from J P Queirolo on 23 Apr 2024
Dear Norma,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! The Blue Moon hotel has a fantastic staff, everyone is extremely helpful. The resort provides you with a $25 voucher for the restaurant on the property, gym membership, towels and chairs for the beach, and more. The room was spacious and clean. They came to refresh the room daily. I would definitely be staying again!
Stayed 3 nights in Apr 2024
Response from J P Queirolo on 23 Apr 2024
Dear Rachel,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

antonio, bayamon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Congratulations to these guys JP and the guy from Argentina. I forgot his name,sorry. I'm from Puerto Rico and your hospitality was awesome. Next time I'll be staying at this property again.
Stayed 2 nights in Apr 2024
Response from J P Queirolo on 23 Apr 2024
Dear Antonio, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Avneet, Danville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Stayed 5 nights in Mar 2024
Response from J P Queirolo on 23 Apr 2024
Dear Avneet,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at the Blue Moon. It’s such a cool little hotel, and so convenient!
Stayed 1 night in Mar 2024
Response from J P Queirolo on 23 Apr 2024
Dear Lisa, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was extremely slow to check in - and they didn't know where their valet was, and with limited parking my spouse had to drive around for over 45 minutes before he could pull in front of the hotel to THEN WAIT for the valet
Stayed 2 nights in Mar 2024
Response from J P Queirolo on 23 Apr 2024
Dear Nancy,Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J P Queirolo on 23 Apr 2024
Dear Heather,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.

10/10 Excellent

Madduma

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from J P Queirolo on 23 Apr 2024
Dear Madduma, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Dennis

Liked: Property conditions & facilities
Great stay
Response from J P Queirolo on 23 Apr 2024
Dear Dennis, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities
Valet parking service is horrible, the check-in process is not efficient at all, the room was very poor for the price we paid
Stayed 1 night in Mar 2024
Response from J P Queirolo on 27 Mar 2024
Dear Daniel,Thank you for taking the time to let us know about your experience while staying with us.I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Amazing the front desk the door man made us feel very special. Bartender Rodney made our stay easy to talk to and always around when you needed him
Stayed 2 nights in Feb 2024
Response from J P Queirolo on 27 Mar 2024
Dear Joann,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful in every way. The location is superb. We will definitely come back!
Stayed 3 nights in Feb 2024
Response from J P Queirolo on 27 Mar 2024
Dear Jane,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay. Exceptionaly clean, very helpful staff, nice areas to hang out. Only issue is I did t realize it was just a splash pool and not a real pool. Room was small but guessing most around here are
Stayed 5 nights in Feb 2024
Response from J P Queirolo on 27 Mar 2024
Dear Thea,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Fotis, New York

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old property, but good size rooms and friendly staff.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on 27 Mar 2024
Dear Fotis,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The staff were amazing the hotel was clean and amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Raphael,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Rubal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in the heart of south beach area.
Stayed 3 nights in Dec 2023
Response from J P Queirolo on 22 Feb 2024
Dear Rubal,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Kyle, Lake Peekskill

Travelled with partner
Liked: Cleanliness, staff & service
Very welcoming, friendly, and nice personal touches
Stayed 2 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Kyle,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

matthew

Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Matthew,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Julie,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Classic Art Deco hotel with friendly staff, a convenient location and a nice vibe. We enjoyed riding the bikes every morning.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Blair,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Diane, Albion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a mini-vacation (4 days) in South Beach before departing on a cruise from Miami. This was the PERFECT place to be close to everything, yet out of the craziness that exists on Ocean Drive. One block away from the beach, all the restaurants you could want, yet quiet enough to sleep at night - we couldn't have been happier. The staff was outstanding - from the front desk, to the bar and restaurant service - we were completely satisfied and would absolutely stay here again!
Stayed 4 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Diane, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

beverly

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was a perfect little place to stay for a girls long weekend so close to everything. It was perfect. The staff were great. They were polite. They were helpful very nice and we loved a little bar, especially with the bartender Rodney he was the best. He was funny. He was attentive, and he made a hell of a cocktail.
Stayed 4 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Beverly, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found that this hotel was in a great location. Only 1 block from Ocean Drive and Miami Beach but much quieter. Lots of dining options. Easy walk around and close for Uber to Bayside etc. Only a 15-20 minute drive to the airport. Hotel was clean and quiet. Staff was helpful. Would stay again.
Stayed 4 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Laura,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Dil

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Dil,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Rebecca, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2024
Response from J P Queirolo on 23 Apr 2024
Dear Elizabeth,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mauro

The hotel was in the center of everything, awesome location. We were able to check in early and the staff was very accommodating, no complaints. Excellent
Stayed 1 night in Feb 2024
Response from J P Queirolo on 22 Feb 2024
Dear Mauro,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Melanie

Stayed 1 night in Feb 2024
Response from J P Queirolo on 23 Apr 2024
Dear Melanie,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, including JP, Larry and William, were awesome!
Stayed 2 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Eric,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Benoit

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is like most hotel on South Beach, nothing amazing, nothing bad. The walls are paper thin though and it's easy to hear the conversations of the other guests (also like most South Beach hotels). The front desk was not great - when I arrived around midnight, there was no-one to be seen, I walked in the hotel to find someone and couldn't find anyone. I waited more and finally a lady showed up and said "I just arrived, you need to wait" - not what I expected. Next day, same thing, no-one at reception and have to wait 10 minutes again.
Stayed 5 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Benoit,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was great
Stayed 2 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Tyler

Stayed 1 night in Jan 2024
Response from J P Queirolo on 23 Apr 2024
Dear Tyler,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Robert

Disliked: Staff & service, amenities, property conditions & facilities
The guy at check-in was the most miserable person I’ve encountered in a very long time. Certainly the worst front desk person I’ve ever encountered. The bartender, Rodney was a class act and I appreciated his demeanor and sense of humor. The hotel had a musty odour. I won’t be returning.
Stayed 1 night in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Robert,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Daren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to ocean and everything was walkable. Will stay there again.
Stayed 2 nights in Dec 2023
Response from J P Queirolo on 22 Feb 2024
Dear Daren,Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Briana, Thank you for taking the time to let us know about your experience while staying with us.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Timothy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and unclean are what immediatley come to mind from the moment you walk into the hotel. Just glance down at the baseboards to see years of dirt and dust. Then have a look at the tired filthy rugs and couches in the lobby. Come on people this is basic 4 walls approach. Keep your place clean and people will notice. Its just gross at this point. Property is old and tired. Its a 2 star hotel. Dont be fooled
Stayed 2 nights in Jan 2024
Response from J P Queirolo on 22 Feb 2024
Dear Timothy,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sharmaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Blue Moon overnight before a cruise. The staff is wonderful! Alex and Devontae gave great recommendations for restaurants and cafes that were a short walk from the hotel. JP allowed us to relax under the covered terrace until closer to our embarkation time - he also made sure we were comfortable. Although the hotel is an older property, it has been renovated to keep its own boutique hotel charm. I especially loved the water pressure and shower amenities in the bathroom - best hotel shower I have had in a long time! We had to change our dinner plans due to an untimely downpour. We ate at the hotel bar and had the best chicken sandwich with french fries - I highly recommend both.
Stayed 1 night in Jan 2024
Response from JP Queirolo on 17 Jan 2024
Dear Sharmaine,Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP Queirolo on 17 Jan 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Mariapaz, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good housekeeping, good front desk. It was nice they offered free bikes, water, coffee and beach towels. Excellent location on South Beach
Stayed 5 nights in Jan 2024
Response from JP Queirolo on 17 Jan 2024
Thank you for taking the time to let us know about your GREAT experience while staying with us!I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for visiting the area
The only problem we had at the Blue Moon was that there was an area wide power cut when we arrived, so they couldn’t check us in. Obviously not their fault, but we were well looked after with a drink while we waited and a reduction in our bill. Staff were all friendly and helpful. The pool area is small but a comfortable place to relax. We had a good meal in the cosy bar area one evening. It’s close to the action on Ocean Drive, only a block away, while far enough removed to be quiet, if that’s what you want. We stayed for a couple of nights before joining a cruise and would happily return in the future.
Stayed 2 nights in Jan 2024
Response from JP Queirolo on 17 Jan 2024
Dear David,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the rest of our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.