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I tried several times to contact the property manager at least 24 hours prior to arriving so we knew how to book in as it is unmanned. Absolutely no response to multiple attempts at phoning. When we got to the property there was a hand written note on the door with room number and keys were in the door. Room nothing like the photos. Beds were terrible. Will not be staying again.
Friendly host nice fireplace terrific vibe sociable guests,good location for transport and shops Felt like home from home,great conversation and rooms were very comfortable will definitely stay again
The lodge itself is cosy and well heated. Beds were comfortable and kitchen and bathrooms clean and easily accessible. The owner was friendly and helpful. Would definitely stay here again!
Verified traveller
Stayed 2 nights in Jul 2017
Thank you for for your comments and taking the time to give us a review. We are glad to hear you were comfy and enjoyed your stay. Would love to have you stay again.
Unfortunately one of our rooms had been newly painted, definitely not pleasant and I think they should have warned us about this when I first made the booking a month prior. No excuses, they should have let me know. That was very disappointing.
Lynnie
6/10 Okay
Verified traveller
14 Mar 2016
Liked: Cleanliness, staff & service
Convenient to ski fields and CHC airport
We spent one night and found the room to be overcrowded with stuff not useful to us--eg we needed more room for packing and sorting than for large screen, electronic stuff etc. Staff were a little too chatty, but having said that, the small studio was clean, the owners very pleasant.
Facilities: Home away from home; Value: Affordable; Service: Professional; Cleanliness: Spotless;
Only suggestion would be an information pack for the main lodge would be good especially re the DVD's etc. If there was one we didn't see it.
We booked a twin room which was very clean and thebeds were warm and comfy ! In the living room was always a warm fire , movies on the PlayStation and games to play ! I enjoyed my staying at big tree lodge and I'll come back!
Thanks to the hosts Lee, Heather and Roger , it was nice to meet you