Premium bedding, Select Comfort beds, in-room safe

Reviews of Hotel Colonial

3 out of 5
Hotel Colonial
Calle 62 No 476, Mérida, YUC

Reviews

7.6

Good

Rating 10 - Excellent. 121 out of 454 reviews" "
Rating 8 - Good. 190 out of 454 reviews" "
Rating 6 - Okay. 90 out of 454 reviews" "
Rating 4 - Poor. 30 out of 454 reviews" "
Rating 2 - Terrible. 23 out of 454 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Liked: Cleanliness, staff & service, amenities
Great locatio, great staff. Hotel under renovation, constuction
Stayed 4 nights in Mar 2024
Response from Hotel Colonial on 25 Mar 2024
Thank you for your comments. As you can see when booking, we are working this year on improving our rooms. We hope to have your visit again in the future.

4/10 Poor

Alejandro

Stayed 11 nights in Feb 2024
Response from Hotel Colonial on 22 Feb 2024
Hola Alejandro, esperamos hayas tenido un buen regreso a casa, esperamos poder recibirte de nuevo y así brindarte una mejor experiencia

10/10 Excellent

Sandra, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through Merida on our way to Mexico City and this hotel was perfect for our needs. It is an older property, but has everything, and we slept well. Great service too.
Stayed 1 night in Feb 2024
Response from Hotel Colonial on 12 Feb 2024
Hello Sandra, thank you so much for your comments, we are happy that you had a very good experience with us. We hope to see you soon again!

8/10 Good

Ezequiel

Stayed 1 night in Feb 2024
Response from Hotel Colonial on 25 Mar 2024
Muchas gracias por tu preferencia, esperamos contar nuevamente con tu visita

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Nov 2023
Response from Dirección del Hotel on 13 Jan 2024
Muchas gracias por tus comentarios. Esperamos tenerte de vuelta con nosotros.

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took a long time for check in, room was not ready. Staff wasn’t around to help with the luggage during check in and out. The swimming pool was not clean! The place is a ran down place, old mattresses with holes! We couldn’t wait to check out! I do not recommend to any one!
Response from HOTEL COLONIAL on 25 Aug 2023
Dear Marco, we are sorry to hear about your experience at the Colonial, we are gonna talk with our front desk staff to make the check in/out process quicker! On the other hand , we have just recently buy new matresses , hope the arrive soob.Best regards

10/10 Excellent

Hugo A

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to downtown, so many dinning optios!
Stayed 2 nights in Jun 2023
Response from HOTEL COLONIAL on 23 Jun 2023
Thank you

10/10 Excellent

Elena, Baldwin Park

Travelled with family
Liked: Cleanliness, staff & service
Thank you everyone
Stayed 3 nights in Apr 2023
Response from HOTEL COLONIAL on 26 Apr 2023
Thank you for your preference

4/10 Poor

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor in my bedroom was very dirty. A console had a tacky spilled liquid which was not cleaned. Just a very filthy room.
Stayed 1 night in Apr 2023
Response from HOTEL COLONIAL on 26 Apr 2023
Thank you for your comments, we will work on that

2/10 Terrible

Waltraud

Stayed 2 nights in Apr 2023
Response from HOTEL COLONIAL on 1 May 2023
gracias

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2023
Response from HOTEL COLONIAL on 4 Apr 2023
Thank you for your preference

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic room, quiet and comfortable. Close to the square and lots of interesting places.
Response from hotel colonial on 21 Mar 2023
Thank you for your preference

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv service
Stayed 7 nights in Nov 2022
Response from HOTEL COLONIAL on 16 May 2023
Thank you

10/10 Excellent

Jovita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, central to everything, AC, staff was great and the upstairs terrace was nice. And affordable.
Stayed 4 nights in Oct 2022
Response from HOTEL COLONIAL on 28 Oct 2022
Thank you for your preferencia

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was quite helpful for a non Spanish speaker.
Stayed 6 nights in Oct 2022
Response from HOTEL COLONIAL on 28 Oct 2022
Gracias por su preferencia

8/10 Good

Priscilla

Travelled with family
Liked: Staff & service, property conditions & facilities
We liked the location. Walking distance to the Plaza, Cathedral, Mercado, etc. Friendly staff.
Stayed 1 night in Jun 2022
Response from Hotel Colonial on 31 Aug 2022
Thank you for your preference

6/10 Okay

Juan

Liked: Staff & service
Disliked: Cleanliness
The room’s floor was very dirty.
Stayed 1 night in Jun 2022
Response from HOTEL COLONIAL on 12 Jul 2022
Thank you for your preference

10/10 Excellent

Edy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2022
Response from HOTEL COLONIAL on 12 May 2022
Gracias por tu visita

8/10 Good

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from HOTEL COLONIAL on 27 Dec 2021
Gracias por tu preferencia

4/10 Poor

Ruben Carlos

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
El lugar solo es para dormir. Los baños son minúsculos, con mucho trabajo se pueden utilizar. De los dos elevadores que tienen solo uno funciona, y al no tener elevadores de servicio pues hay que estar esperando al equipo de mantenimiento a que terminen de usarlos. La entrega del departamento a la llegada nos hicieron esperar más de una hora de la hora indicada. El personal de limpieza no solo no tiene actitud de servicio, a momentos es grosera. Y para terminar, si quieren servicio de comida al cuarto solo antes de las 13hrs. Pues a esa hora cierra el restaurant.
Stayed 4 nights in Nov 2021
Response from HOTEL COLONIAL on 22 Nov 2021
Hola Ruben Carlos, lamentamos que tu experiencia en el Colonial no es lo que esperabas. Tal y como notaste, estamos RENOVANDO 1 de nuestros elevadores, para brindarles un mejor servicio, es por eso, que solo uno se encontraba funcionando. Por otro lado, lamentamos que no hayas leido al momento de reservar, que nuestro restaurante solo opera por las mañanas, y no contamos con otro servicio de alimentos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. Staff is super-friendly and helpful. Room with balcony is great. Reasonably-priced. Good breakfast but go early or late when it is less crowded. I especially liked the water coolers in the hallways.
Stayed 5 nights in Oct 2021
Response from Hotel Colonial on 5 Nov 2021
Hi, thank you for your preference, we were happy to had you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Colnial dissappointment
The personnel is very nice and helpful, best part of the hotel. Location is great to walk in centro. Old hotel, kind of painted doors to make it look better but not even close to make it look good. the room was run down, and ours smelled like sewer the whole time (we had two rooms across from each other, people staying the other one said they didn’t smell anything). TVs didn’t work either.
Stayed 1 night in Sep 2021
Response from Hotel Colonial on 5 Nov 2021
Hello, thank you for your review, we are gonna work on the thing you mentioned.

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Hotel Colonial on 30 Aug 2021
Gracias por tu visita

8/10 Good

Hector

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Colonial on 19 Aug 2021
Gracias por su preferencia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2021
Response from Hotel Colonial on 19 Jul 2021
Thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Para una estancia express es conveniente.
Stayed 1 night in Jul 2021
Response from Hotel Colonial on 17 Jul 2021
Muchas gracias

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel w/very friendly, accommodating staff
I liked the convenience of Colonial hotel. It is just two blocks from Plaza Grande and surrounded by shops and restaurants. It isn’t luxury, so if you want luxury pay double (plus) and stay at the Hyatt, I like a comfortable bed, clean room, and convenience. This hotel had all. I was able to walk around the city easily from the hotel and yet it was so close that when I wanted to get out of the heat I had a short walk to my air conditioned room. They had water available on every floor. All of the staff, front desk, maintenance, bellhop, cleaning, we’re very friendly. Their $9 breakfast buffet was great, but I only went there once as I preferred smaller meals so the buffet wasn’t for me. Don’t expect a perfect hotel, the furniture shows heavy usage, tiles may be cracked, but I can look past that. Again, a very convenient location, well worth giving up luxury perfect accommodations. The pool is nice, good setting and the terrace is great. You can sit on the open terrace at night with a view of the city. If you sit there during the day it will be scorching hot because there is no covered area. I will stay there every time I go back.
Stayed 10 nights in Jun 2021
Response from hotel Colonial on 28 Jun 2021
Dear Terrie, it was a great pleasure to host you, we apreciarte the time you spend with us and we are looking forward to seeing you again.

8/10 Good

ofelia

Stayed 1 night in Apr 2021
Response from Hotel Colonial on 3 May 2021
Gracias por su preferencia, nos alegra saber que disfruto su estancia con nosotros

6/10 Okay

Mariana

Travelled with family
Liked: Property conditions & facilities, room comfort
It's ok to spend couple days
The room was very thigh and the 1st night we found a cockroach in the bathroom,which was very tiny, the water pressure was on point and the bed very comfy, the AC has just 1 temperature set and it was freezing, You can't change it. The rooftop has no lights to chill at night time but the view to the city is beautiful.
Stayed 4 nights in Apr 2021
Response from Hotel Colonial on 12 Apr 2021
Thank you Mariana for the time you speend in sending us your message. We have check about the AC and now is all set.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
location is excellent
Stayed 2 nights in Mar 2021
Response from Hotel Colonial on 10 Apr 2021
Thank you

8/10 Good

Mauricio

Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2021
Response from Hotel Colonial on 2 Feb 2021
gracias por su visita

4/10 Poor

Verified traveller

Stayed 4 nights in Dec 2020
Response from Hotel Colonial on 21 Dec 2020
Gracias por enviarnos tu review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Hotel Colonial on 26 Oct 2020
Gracias por tu preferencia, nos encanto recibirte

8/10 Good

Roccoantonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Hotel Colonial on 24 Jul 2020
Gracias por tu visita y preferencia

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and quiet. We had a very romantic experience. The staff was very kind and friendly. Having the parking included was an added bonus. Fantastic location.
Stayed 1 night in Mar 2020
Response from Hotel Colonial on 31 Mar 2020
Dear Alex, we are really happy to know that your experience with us was wonderful. Thank you for taking the time to send us your review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Thank goodness they moved us to a bigger room with a bigger bathroom (and less mold in shower) for our 2nd and 3rd nights! It was very comfortable. Clean, great warm shower, A/C works well. Location is the best for walking to central sights. Our arrival on first night got off to a shaky start because of driving into Mérida on a Friday evening, busy traffic, found hotel but one small parking space had orange cones, so stopped on L side (in front of hotel) of narrow two lane street (we didn’t realize could only stop on right side!!), I went to check in, then man came out to explain directions to parking garage a few blocks away but couldn’t take bags because police drove up behind us with siren on. So I was left standing on curb while S/O proceeded to find parking and to carry bags by himself (which he is strong and quite capable of). Regretfully in the commotion I started freaking out a bit at this point telling the staff that they needed to help him! They were responsive and the bellhop(?) walked to parking but S/O said he could handle it (Sorry for that.) Then they put us in a small room with a tiny bathroom, literally hard to turn around in! But that evening after I rated check-in and room on Expedia hotel responded quickly offering to help us right away. We were tired so accepted offer to change rooms the next day. Thank you very much!! We didn’t eat breakfast here.
Stayed 3 nights in Mar 2020
Response from Hotel Colonial. on 18 Mar 2020
Thank you so much for sharing your experiencie with us, We hope to see you again soon, best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Hotel Colonial. on 2 Mar 2020
Gracias por sus comentarios. Trabajos día a día para mejorar nuestros servicios, deseamos que tenga un feliz día, saludos.

8/10 Good

Guera54, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had enough towels. Having Coffee as a complimentary was so awesome.
Stayed 4 nights in Feb 2020
Response from Hotel Colonial. on 26 Feb 2020
Dear Guest. We appreciate your comments, We work every day to improve our services. Thank you so much for your visit and We hope to see you soon.

8/10 Good

Jamoke, Detroit MI USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, walkable to the centro sites and accomodating staff. No outside view. Great roof top views.
Stayed 2 nights in Jan 2020
Response from hotel colonial on 21 Jan 2020
Dear Jamoke, thank you for the time you took to send us your review about your last stay at the Colonial. We are happy to know, you enjoyed your stay with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
Very centrally located, clean, serviceable hotel. Not luxury, but a great budget option. Staff was friendly and spoke English. I'd stay here again for sure.
Stayed 2 nights in Dec 2019
Response from Gabriela Puerto on 2 Jan 2020
Good morning, we appreciate your time dedicated to us, I will share your comments with my colleagues, that every day we work as a team for you to enjoy your stay, providing commonality and safety, we hope to see you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly liked the central location of the hotel, it’s terrace and the herbal shampoo they offer guests.
Stayed 6 nights in Dec 2019
Response from Gabriela Puerto. on 26 Dec 2019
Hello good afternoon, I thank you for your comments, but above all your time dedicated to us, I will gladly share your opinion with all my colleagues, believe us when I tell you that every day we work so that the client has an excellent stay. Greetings from Merida and we hope in the future to assist you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Our stay was enjoyable, great location. I wish the rooms were a bit bigger with more closet space and hangers. Nice rooftop garden.
Stayed 7 nights in Dec 2019
Response from Gabriela Puerto. on 26 Dec 2019
Hello good afternoon, I thank you for your comments, but especially your time dedicated to us, I will gladly share your opinion with all my colleagues, believe us when I tell you that every day we work so that the client has an excellent stay. Thank you very much for your comments on the terrace, Greetings from Merida and we hope in the future to assist you again.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019
Response from Gabriela Puerto. on 12 Dec 2019
Muchas gracias por su preferencia y la oportunidad de recibirlos y atenderles, quedo a sus órdenes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Gabriela Puerto. on 12 Dec 2019
Gracias por su preferencia, esperamos que el hotel haya sido de su total agrado, todo el personal agradece la oportunidad de atenderle.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2019
Response from Gerencia de Ventas. on 21 Nov 2019
Muchas gracias por darnos la oportunidad de atenderle. Que tenga un excelente día.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
Amazing in every way! The staff was always helpful with a wonderful attitude. It is perfectly located to easily walk to events and restaurants.
Beautiful rooftop terraces with great views.
Stayed 10 nights in Sep 2019
Response from Hotel Colonial on 30 Sept 2019
Dear Rose, thank you for you feedback. We are really happy to know that you are enjoying your stay at the Colonial.

10/10 Excellent

Zv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really easy to check in and the service was amazing. We recieve really valueble information about how to get around Merida. Jose, the door bell man was amazing really knowledge person.
Stayed 2 nights in Jul 2019
Response from Hotel Colonial on 9 Jul 2019
Dear Guest Zv, It's a pleasure for the Hotel Colonial to recive these kind of comments, we are really happy to know that you enjoyed your stay with us. Thank you so much for taking the time to send us your kind review.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Excellent location. Good service and good price for the rooms. Thanks Hotel Colonial.
Stayed 2 nights in Jun 2019
Response from Hotel Colonial on 29 Jun 2019
Dear Kent, we are happy to hear you enjoyed your stay with us. we hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
With better service, this would be great.
Great location: not too noisy, but on a safe street with several shops and restaurants, and just a few mins walk from the main square, the Santa Lucia cultural performances, etc. Decent pool. Room was fine, though bed a bit hard. Staff were really friendly, but also thoughtless. Issues during my stay included a rowdy party outside my room till 2.30am (staff only took action the next morning, waking the culprit but also me by loud banging on his door, walkie talkies, etc. just after 8am. Another morning they rented out the terrace outside my room to a Buddhist group: chanting, bells ringing, etc. And of course, guests were not warned of this. And my laundry came back 2 days late: no real apology and a lot of lies along the way, telling me to wait a moment and they'd bring it. Wasted half a day of my trip like that.
Stayed 5 nights in Jun 2019
Response from Hotel Colonial on 12 Jun 2019
Dear Guest, Thank you for taking the time to send us your kind comments about your last stay with us. We are really sorry that your stay was affected by some circumstances with the conduct of others guest. We will be taking some actions to improve our service and watch the thing you kind mentioned us about the noise and laundry because we know we can do better. Hope you give us another oportunity to prove to you and give you the service you deserve.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. A great location. Felt a welcome guest. Quiet, safe, would tecommend, mostly based on staff helpfulness and location.
Stayed 1 night in Apr 2019
Response from Hotel Colonial on 25 Apr 2019
Dear Guest, thank you for choosing Hotel Colonial to be your guest in your past trip to Merida. We are really happy to hear we fullfil your travel expectations and that you find our location great. We hope to see you again in the near future. Best regards.